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- Royal Caribbean Cruises
About Royal Caribbean Cruises
Royal Caribbean International is one of the world’s largest cruise vacation brands and operates as part of Royal Caribbean Group. The company provides cruise vacations for families, couples, groups and individual travelers across destinations in the Caribbean, Bahamas, Alaska, Europe, Asia, Australia and other international regions. Royal Caribbean is particularly known for large cruise ships that combine accommodation, transportation, dining, entertainment, recreation and destination experiences within a single vacation product.
Royal Caribbean’s cruise ships offer a wide range of onboard experiences that can include restaurants, swimming pools, water attractions, theaters, live entertainment, sports facilities, children’s programs, shopping, spas, fitness centers, lounges and specialty activities. The company also operates private-destination experiences and offers shore excursions, air arrangements, group bookings, loyalty benefits and other travel-related services. Royal Caribbean International is one of the primary brands within Royal Caribbean Group, alongside Celebrity Cruises and Silversea. Royal Caribbean Group also owns 50% of a joint venture operating TUI Cruises and Hapag-Lloyd Cruises.
Royal Caribbean traces its history to 1969, when hospitality entrepreneur Ed Stephan and Norwegian ship owners Sigurd Skaugen, Anders Wilhelmsen and Gotaas Larsen created a cruise line focused on Caribbean travel. The company has since grown into a global vacation business with ships and destinations around the world. Royal Caribbean Cruises Ltd.’s current SEC filings identify 1050 Caribbean Way, Miami, Florida 33132 as its principal executive offices.
Quick Information
Corporate Phone Number
+1 (305) 539-6000
Royal Caribbean Cruises Ltd.’s current SEC filings list 305-539-6000 as the telephone number associated with its principal executive offices in Miami, Florida.
Customer Service Number
1-800-256-6649
Royal Caribbean publishes this number for Royal Customer Service. Current official contact information lists the service as available 24/7.
For reservations, Royal Caribbean separately publishes:
1-866-562-7625
This number connects customers with Royal Vacation Planners for new or existing reservations.
Corporate Office Address
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, FL 33132
United States
This address is listed in Royal Caribbean Cruises Ltd.’s current filings with the U.S. Securities and Exchange Commission.
Headquarters Address
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, Florida 33132
United States
Royal Caribbean’s current 2026 SEC filings continue to identify this location as the company’s principal executive offices.
Post-Cruise Guest Relations:
royalguestrelations@rccl.com
Royal Caribbean publishes this email for guests who need assistance or want to provide feedback about a completed cruise.
General reservations and customer-service inquiries are primarily handled through Royal Caribbean’s telephone, online support and contact channels rather than through one universal customer-service email address.
Industry
Cruise Lines, Travel, Tourism, Hospitality, Leisure, Vacation Experiences and Passenger Transportation
Founded
1969
Royal Caribbean Group’s official history states that the cruise line was created in 1969 by Ed Stephan together with Norwegian ship owners Sigurd Skaugen, Anders Wilhelmsen and Gotaas Larsen.
Number of Employees
Approximately 108,000 employees
Royal Caribbean Group reported approximately 108,000 employees across its three global cruise brands as of December 31, 2025.
The workforce included approximately 96,500 shipboard employees and approximately 11,400 full-time shoreside employees, in addition to a smaller number of part-time and private-destination employees.
Corporate Office Hours
Royal Caribbean does not publish regular public walk-in visitor hours for its Miami corporate headquarters.
The headquarters primarily serves corporate and administrative functions rather than operating as a public customer-service center.
Customer-service hours vary by department. Several Royal Caribbean support channels operate 24/7, while reservations, loyalty, technical support and other departments may follow separate schedules.
Website
https://www.royalcaribbean.com/
Royal Caribbean’s official website provides cruise searches, reservations, destination information, ship information, account management, check-in tools, shore excursions, cruise planning resources and customer assistance.
Investor Relations
Royal Caribbean Group’s Investor Relations resources provide earnings releases, financial results, SEC filings, presentations, governance information, stock information and shareholder resources.
Careers Page
https://careers.royalcaribbeangroup.com/
Royal Caribbean Group’s Careers website provides opportunities across shipboard operations, shoreside corporate positions, private destinations, internships and rotational programs.
Royal Caribbean Products & Services
Royal Caribbean offers cruise vacations and related travel products designed for families, couples, groups and other leisure travelers. Its services extend beyond transportation to include accommodation, entertainment, dining, excursions and vacation-planning services.
Cruise Vacations
Royal Caribbean operates cruise vacations across numerous international destinations.
Itineraries can include the Caribbean, Bahamas, Alaska, Europe, Asia and other destinations depending on the ship and season.
Cruise fares generally combine transportation between ports with onboard accommodation, selected dining options, entertainment and recreational facilities.
Staterooms and Suites
Royal Caribbean ships provide several accommodation categories designed for different budgets and travel preferences.
Options commonly include interior rooms, ocean-view staterooms, balcony accommodations and suites.
Some larger suites may provide additional space, premium services, exclusive areas or other benefits depending on the ship and fare category.
Dining Services
Royal Caribbean provides a combination of included and specialty dining options aboard its ships.
Depending on the vessel, passengers may have access to main dining rooms, buffets, cafés, casual eateries, specialty restaurants and premium dining experiences.
Some restaurants are included in the cruise fare, while others require an additional charge or dining package.
Entertainment
Royal Caribbean places significant emphasis on onboard entertainment.
Depending on the ship, guests may find theatrical productions, live music, comedy, ice-skating performances, nightlife venues, family entertainment and other scheduled activities.
Pools and Water Attractions
Many Royal Caribbean ships offer swimming pools, whirlpools and water-based recreational facilities.
Certain ships also feature water slides, splash areas, surf simulators and larger water attractions designed for families and adventure-focused travelers.
Sports and Recreation
Royal Caribbean ships may include sports courts, climbing walls, fitness centers and a variety of recreational attractions.
Facilities vary by ship class, with newer vessels often offering larger entertainment and activity areas.
Shore Excursions
Royal Caribbean sells organized excursions for many ports visited during its cruises.
Options can include sightseeing tours, beach visits, cultural experiences, adventure activities, wildlife excursions and transportation packages.
Excursions vary depending on destination and availability.
Private Destination Experiences
Royal Caribbean Group operates and develops private vacation destinations that complement its cruise itineraries.
These destinations can include beaches, pools, dining, entertainment and other recreational experiences designed specifically for cruise guests.
Royal Caribbean Group has identified private destinations as an expanding part of its vacation portfolio.
Individual Cruise Reservations
Travelers can book Royal Caribbean cruises directly through the company’s website, telephone reservation center or travel advisors.
Royal Caribbean currently publishes 1-866-562-7625 for individual reservations.
Group Cruise Reservations
Royal Caribbean offers dedicated assistance for groups requiring multiple staterooms.
For groups booking eight or more staterooms, Royal Caribbean publishes:
1-800-465-3595
Air2Sea
Air2Sea is Royal Caribbean’s air-travel arrangement service.
It helps qualifying cruise passengers arrange flights associated with their cruise vacation.
Royal Caribbean publishes:
1-844-278-9745
for Air2Sea arrangements.
Crown & Anchor Society
Crown & Anchor Society is Royal Caribbean’s guest loyalty program.
Members can earn Cruise Points through eligible sailings and receive benefits according to membership level and current program rules.
Royal Caribbean publishes 1-800-526-9723 for Crown & Anchor Society assistance.
Casino Royale
Casino Royale is Royal Caribbean’s casino-related guest program and reservation service.
Royal Caribbean provides a dedicated reservation center at:
1-888-561-2234
Online and Technical Support
Royal Caribbean provides support for customers experiencing difficulties with its website, online account or related digital services.
The company’s official Online Assistance number is:
1-800-398-9819
Post-Cruise Assistance
Guests who require assistance after completing a cruise can contact Royal Caribbean Guest Relations.
Phone: 1-800-256-6649
Email: royalguestrelations@rccl.com
Royal Caribbean publishes both channels specifically for recent-cruise feedback and assistance.
Royal Caribbean Corporate Phone Numbers
Royal Caribbean operates different telephone numbers for corporate matters, reservations, customer service, loyalty members, technical assistance, groups, flights and other specialized needs.
The numbers below have been individually verified through current Royal Caribbean, Royal Caribbean Group, Careers or SEC sources.
Corporate Phone Number
+1 (305) 539-6000
Royal Caribbean Cruises Ltd.’s current filings list this as the telephone number associated with its principal executive offices.
Corporate Headquarters Number
+1 (305) 539-6000
Royal Caribbean Group’s Careers contact page also identifies 305-539-6000 as the corporate-headquarters number.
Headquarters Number
+1 (305) 539-6000
This is the verified telephone number associated with:
1050 Caribbean Way, Miami, FL 33132
in Royal Caribbean’s current SEC filings.
Corporate Office Number
+1 (305) 539-6000
Royal Caribbean’s corporate and SEC records consistently associate this number with the Miami principal executive offices.
Customer Support Number
1-800-256-6649
Royal Caribbean publishes this number for Royal Customer Service and post-cruise assistance.
Customer Service Number
1-800-256-6649
Royal Caribbean’s current Contact Us page identifies this as its Royal Customer Service number.
Toll-Free Number
Royal Caribbean uses several toll-free numbers for different departments rather than one universal toll-free contact.
Verified U.S. numbers include:
Reservations: 1-866-562-7625
Customer Service: 1-800-256-6649
Group Reservations: 1-800-465-3595
Crown & Anchor Society: 1-800-526-9723
Online Assistance: 1-800-398-9819
Air2Sea: 1-844-278-9745
Casino Royale: 1-888-561-2234
Sales / Reservations Number
1-866-562-7625
Royal Caribbean publishes this number for customers who are ready to book or already have a cruise reservation.
Support Number
1-800-398-9819
This number is published for Royal Caribbean Online Assistance and technical support.
Billing Number
Royal Caribbean does not currently publish a separate universal corporate billing phone number.
Questions concerning cruise charges, payments, refunds or onboard folios should generally be directed to the applicable reservations or customer-service department.
Post-cruise account-statement assistance is available through:
1-800-256-6649
Royal Caribbean also allows guests to request final onboard statements through Guest Relations.
Regional Office Number
Royal Caribbean publishes certain regional-office numbers outside the United States.
Its international contact page currently lists regional offices, including locations in Europe. Because these numbers and operating hours are market-specific, customers should use Royal Caribbean’s current international Contact Us selector for the country in which they need assistance.
Genoa Office Number
Royal Caribbean’s current international Contact Us page publishes a Genoa office contact number.
Because international office listings can vary depending on the selected Royal Caribbean country site, travelers should verify the number on the relevant regional version of the official website before calling.
Branch Office Number
Royal Caribbean does not publish one universal branch-office telephone number covering all of its global business locations.
The company maintains regional and international operations, but support is typically organized through country-specific contacts.
Local Office Number
No single local-office telephone number applies to all Royal Caribbean locations.
Customers should use the official country selector or appropriate support department for their region.
International / Day of Sailing Number
+1 (305) 539-4107
Royal Caribbean publishes this number for international callers requiring Day of Sailing assistance.
The company lists this service as available 24/7.
Emergency / After-Hours Number
Royal Caribbean does not publish one universal corporate emergency number.
For guests requiring urgent assistance on the day of sailing, Royal Caribbean publishes:
U.S.: 1-800-256-6649
International: +1 (305) 539-4107
Day of Sailing assistance is listed as available 24 hours a day, seven days a week.
Investor Relations Number
Royal Caribbean Group’s official Careers contact information publishes investor-related telephone contacts, including:
305-982-2625
305-539-6216
These are specifically identified for Investor Relations rather than general passenger assistance.
Media / Press Number
305-539-6000
Royal Caribbean Group’s official corporate Careers contact page lists 305-539-6000 under Corporate Communications as well as Corporate Headquarters.
Specific media inquiries may also be assigned to individual communications representatives depending on the topic or announcement.
Human Resources (HR) Number
Royal Caribbean Group does not prominently publish a single general Human Resources telephone number for job applicants on its current Careers site.
Applicants should use:
https://careers.royalcaribbeangroup.com/
for official shipboard, shoreside and private-destination employment opportunities.
Reservations / Booking Number
Individual Reservations: 1-866-562-7625
Group Reservations: 1-800-465-3595
Casino Royale Reservation Center: 1-888-561-2234
Air2Sea Arrangements: 1-844-278-9745
These telephone numbers are currently published on Royal Caribbean’s official Contact Us pages.
How to Reach a Real Person at Royal Caribbean
The most appropriate telephone number depends on the type of assistance required. Customers who want to make or manage a cruise reservation can call 1-866-562-7625. For general Royal Customer Service or post-cruise assistance, call 1-800-256-6649. Crown & Anchor Society members can call 1-800-526-9723, while customers experiencing website or online-account problems can contact Online Assistance at 1-800-398-9819. Guests who need Day of Sailing assistance can call 1-800-256-6649, or +1 (305) 539-4107 from outside the United States.
When calling about an existing cruise, have your reservation or booking number, passenger name, ship name, sailing date and a clear explanation of the issue available. For a completed cruise, keep receipts, onboard-account statements, photographs and any earlier Guest Services or customer-service records available. Providing these details can make it easier for a representative to locate the booking and understand what assistance is required.
Royal Caribbean Headquarters & Corporate Office Address
Current Royal Caribbean Headquarters / Principal Executive Offices
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, Florida 33132
United States
Corporate Phone: +1 (305) 539-6000
Royal Caribbean Cruises Ltd.’s current SEC filings from 2026 continue to identify this address and telephone number as the company’s principal executive offices.
Principal Executive Offices Address
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, FL 33132
United States
Royal Caribbean’s 2026 proxy statement also identifies 1050 Caribbean Way, Miami, Florida 33132 as the complete mailing address of its principal executive offices.
Corporate Headquarters Address
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, FL 33132-2096
United States
Royal Caribbean Group’s official Careers contact page uses the expanded ZIP code 33132-2096 for the corporate headquarters.
Corporate Communications Address
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, FL 33132-2096
United States
Royal Caribbean Group’s official corporate Careers contact page lists Corporate Communications at the same Miami address used for its corporate headquarters.
Investor Relations Address
Royal Caribbean Group’s Investor Relations function is also associated with the company’s Miami corporate organization at:
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, FL 33132-2096
United States
Official Royal Caribbean Group contact information lists dedicated Investor Relations representatives and telephone numbers through its corporate contact resources.
Royal Caribbean International Corporate Location
Royal Caribbean International is the consumer cruise brand most travelers interact with, while Royal Caribbean Cruises Ltd. / Royal Caribbean Group is the corporate organization identified in securities filings.
Therefore, searches for Royal Caribbean International headquarters generally point to the same Miami corporate location:
1050 Caribbean Way
Miami, FL 33132
United States
Royal Caribbean Group’s official history also describes its current headquarters as being in Miami.
How to File a Complaint Against Royal Caribbean
Customers who experience a problem involving a Royal Caribbean reservation, onboard service, stateroom, dining experience, excursion, payment, refund, cruise charge, customer-service interaction or other aspect of a cruise should collect relevant records before escalating the complaint. Useful documentation can include the booking confirmation, passenger information, ship name, sailing dates, receipts, photographs, onboard folio, emails and any previous support case or reference numbers.
Step 1: Report the Problem While Onboard
If the issue occurs during the cruise, begin by contacting Guest Services onboard the ship.
Explain the problem clearly and provide relevant details while the cruise is still underway. Reporting the issue onboard gives staff an opportunity to inspect the situation, review applicable records and potentially provide a resolution before the voyage ends.
Keep any written report or reference number provided by Guest Services.
Step 2: Contact Royal Caribbean Customer Service
If the problem relates to an upcoming cruise, existing reservation or unresolved service matter, contact Royal Caribbean through its official support channels.
Royal Customer Service: 1-800-256-6649
For reservation matters:
Reservations: 1-866-562-7625
Royal Caribbean publishes both numbers through its official Contact Us resources.
Provide your booking number, ship, sailing date and a concise description of the problem.
Step 3: Contact Post-Cruise Guest Relations
If your sailing has already ended, contact Royal Caribbean Guest Relations.
Phone: 1-800-256-6649
Email: royalguestrelations@rccl.com
Royal Caribbean specifically publishes these contacts for passengers who want to discuss a recent cruise experience.
Explain what happened, what steps were already taken and what resolution you are requesting.
Step 4: Keep Your Complaint Reference Information
If Royal Caribbean creates a case or provides a reference number, save it.
Record the date of each contact, the department involved, any representative names provided and what actions were promised.
Keep emails, receipts, photographs, onboard statements and any other supporting documents together with the case information.
Step 5: Follow Up on the Existing Complaint
If the initial response does not resolve the issue, follow up using the existing case or reference number.
Explain which parts of the complaint remain unresolved and provide any additional documentation requested by Royal Caribbean.
Keeping communication linked to one complaint record can make it easier for subsequent representatives to review the history of the matter.
Step 6: Request Further Review
If the complaint remains unresolved, ask Guest Relations or Customer Service whether the case can receive additional review or escalation.
Clearly describe the outcome you are requesting and explain why the previous response did not resolve the problem.
Continue maintaining copies of all correspondence and support records.
Step 7: Send Corporate Correspondence When Appropriate
For matters requiring corporate correspondence, Royal Caribbean’s verified principal executive-office address is:
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, FL 33132
United States
Corporate Phone: +1 (305) 539-6000
Routine reservation and customer-service complaints should normally continue through Royal Caribbean’s established Customer Service and Guest Relations channels rather than relying only on corporate headquarters.
Step 8: Review Applicable External Dispute Options
If Royal Caribbean’s internal complaint process does not resolve the matter, travelers may consider applicable external consumer, travel or dispute-resolution options.
The appropriate process can depend on the nature of the complaint, passenger location, departure port, ticket contract, travel insurance coverage and applicable maritime or consumer laws.
Before pursuing an external claim, review the current Royal Caribbean cruise-ticket contract and booking terms for any requirements concerning written notice, claim deadlines, dispute resolution or jurisdiction.
