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- Royal Caribbean Cruises
About Royal Caribbean
Royal Caribbean is a major cruise company known for operating large cruise ships and offering vacations to destinations around the world.
Royal Caribbean International is part of Royal Caribbean Group and provides cruise itineraries, onboard entertainment, dining, activities and shore excursions.
Royal Caribbean Group is headquartered in Miami, Florida.
Quick Information
Company Name
Royal Caribbean Group
Brand
Royal Caribbean International
Industry
Cruise travel and tourism
Founded
1968
Headquarters
Miami, Florida
Corporate Headquarters Address
1050 Caribbean Way
Miami, FL 33132
United States
Corporate Phone
(305) 539-6000
Company Type
Publicly traded company
Stock Exchange and Ticker Symbol
NYSE: RCL
CEO
Jason Liberty
Official Website
https://www.royalcaribbean.com/
Products and Services
Royal Caribbean provides:
- Cruise vacations
- Caribbean cruises
- European cruises
- Alaska cruises
- Asia cruises
- Shore excursions
- Onboard dining
- Entertainment
- Family activities
- Cruise packages
- Travel planning
- Guest services
- Online reservations
Itineraries and services vary by sailing.
Corporate Phone Numbers and Contact Information
Royal Caribbean Corporate Office
Phone: (305) 539-6000
Cruise guests should generally use Royal Caribbean’s guest-support and reservation resources for booking and travel-related matters.
Customer Assistance
Customers may need help with:
- Reservations
- Payments
- Booking changes
- Cruise documents
- Excursions
- Dining
- Accessibility
- Cancellations
- Onboard concerns
How to Reach a Real Person at Royal Caribbean
Have available:
- Reservation number
- Guest name
- Sailing date
- Ship name
- Itinerary
- Travel-agent information
- Payment records
- Description of the issue
Royal Caribbean Headquarters and Corporate Office Address
Royal Caribbean Group
1050 Caribbean Way
Miami, FL 33132
United States
Corporate Phone: (305) 539-6000
Cruise and Guest Assistance
Guests may seek assistance with:
- Cruise reservations
- Booking changes
- Payments
- Shore excursions
- Travel documents
- Dining
- Accessibility
- Transportation
- Onboard services
- Cruise disruptions
For onboard issues, guests should generally contact the ship’s guest-services team.
How to File a Complaint Against Royal Caribbean
Step 1: Report onboard issues to guest services.
Step 2: Document the issue and relevant details.
Step 3: Contact Royal Caribbean customer service after the cruise if necessary.
Step 4: Provide your reservation information.
Step 5: Clearly explain the resolution you are requesting.
Step 6: Keep supporting documents.
Step 7: Request escalation if appropriate.
Step 8: For serious disputes, consider the applicable consumer or regulatory process.
Corporate and Investor Information
Royal Caribbean Group is publicly traded on the New York Stock Exchange under the ticker symbol RCL.
Royal Caribbean International is one of the major cruise brands operated by the group.
Frequently Asked Questions
1. Where is Royal Caribbean headquartered?
Royal Caribbean Group is headquartered at 1050 Caribbean Way, Miami, Florida 33132.
2. What is Royal Caribbean’s corporate phone number?
The corporate office phone number is (305) 539-6000.
3. Who is the CEO of Royal Caribbean Group?
Jason Liberty is the President and Chief Executive Officer of Royal Caribbean Group.
4. What type of cruises does Royal Caribbean offer?
Royal Caribbean offers cruises to destinations including the Caribbean, Europe, Alaska and other international regions.
5. How do I contact Royal Caribbean customer service?
Use Royal Caribbean’s official reservation and guest-support channels for booking and travel assistance.
6. How do I complain about a Royal Caribbean cruise?
Report onboard problems to guest services and contact Royal Caribbean customer support afterward if further resolution is required.
7. Can I change my Royal Caribbean reservation?
Booking changes depend on the reservation terms and applicable policies. Contact Royal Caribbean or your travel agent for assistance.
8. Can I visit Royal Caribbean headquarters for customer service?
The Miami headquarters should not automatically be treated as a public walk-in customer-service center.
9. Is Royal Caribbean publicly traded?
Yes. Royal Caribbean Group trades on the NYSE under the ticker RCL.
