Royal Caribbean Cruises Headquarters & Corporate Office

About Royal Caribbean Cruises

Royal Caribbean International is a major global cruise brand operated within Royal Caribbean Group. The cruise line offers vacation itineraries across destinations including the Caribbean, Alaska, Europe, Asia, and other regions around the world.

Royal Caribbean is known for its large-scale cruise ships featuring entertainment, restaurants, pools, water attractions, sports facilities, children’s programs, and other onboard amenities. The brand focuses on providing a wide range of activities and experiences for families, couples, and other travelers.

Royal Caribbean International is one of several cruise brands within Royal Caribbean Group, which also includes Celebrity Cruises and Silversea. Together, these brands serve travelers across a broad range of destinations and cruise experiences.

Quick Information

Industry

Cruise Travel and Tourism

Parent Company

Royal Caribbean Group

Corporate Phone Number

305-539-6000

Customer Service Number

866-562-7625

Corporate Office Address

1050 Caribbean Way
Miami, FL 33132-2096
United States

Headquarters Address

1050 Caribbean Way
Miami, FL 33132-2096
United States

Email

royalguestrelations@rccl.com
Post-cruise guest relations

Reservations

866-562-7625

Post-Cruise Assistance

800-256-6649

Loyalty Program

Crown & Anchor Society

Online Assistance

800-398-9819

Website

www.royalcaribbean.com

Royal Caribbean Products & Services

Cruise Vacations

Royal Caribbean offers multi-night cruises to destinations throughout the world, with a variety of itineraries and onboard experiences.

Staterooms and Suites

Guests can choose from interior, ocean-view, balcony, and suite accommodations based on their preferences and needs.

Dining

Ships include complimentary and specialty restaurants offering a variety of meals, cuisines, and dining experiences.

Entertainment

Onboard entertainment may include theatrical performances, live music, ice shows, and other productions for guests of different ages.

Shore Excursions

Passengers can purchase excursions at cruise destinations to explore local attractions, activities, and cultural experiences.

Crown & Anchor Society

Royal Caribbean’s loyalty program provides qualifying repeat guests with tier-based benefits, rewards, and onboard privileges.

Air2Sea

Royal Caribbean provides flight-arrangement services through Air2Sea, helping guests coordinate air travel with their cruise plans.

Royal Caribbean Corporate Phone Numbers

Corporate Headquarters

305-539-6000

Royal Caribbean Group currently publishes this number with its Miami headquarters.

Individual Reservations

866-562-7625

Current published hours are approximately 7:00 AM to 2:00 AM Eastern Time daily.

Post-Cruise Assistance

800-256-6649

This number is used for customers who have already completed their cruise.

Crown & Anchor Society

800-526-9723

How to Reach a Real Person at Royal Caribbean

For reservations and general cruise assistance, call:

866-562-7625

For a complaint about a completed cruise, call:

800-256-6649

or email:

royalguestrelations@rccl.com

Have:

• Reservation number
• Ship name
• Sailing date
• Passenger name
• Stateroom number
• Crown & Anchor number
• Receipts
• Description of the concern

available.

Royal Caribbean Headquarters & Corporate Office Address

Royal Caribbean Group Corporate Headquarters

Royal Caribbean Group
1050 Caribbean Way
Miami, FL 33132-2096
United States

Phone: 305-539-6000

Royal Caribbean Group currently publishes this address for its corporate headquarters.

Royal Caribbean International is a cruise brand within the group rather than a separate ultimate corporate parent.

How to File a Complaint Against Royal Caribbean

Step 1: Report the Problem Onboard

For an issue during the cruise, contact Guest Services immediately.

Step 2: Contact Royal Caribbean

Call:

866-562-7625

Step 3: Contact Post-Cruise Guest Relations

For a completed sailing:

800-256-6649

or:

royalguestrelations@rccl.com

Step 4: Request Further Review

Provide your booking and sailing information and request additional review.

Step 5: Contact Corporate Headquarters

Royal Caribbean Group
1050 Caribbean Way
Miami, FL 33132-2096

Step 6: Keep Travel Documentation

Retain receipts, booking confirmations, photographs, onboard reports, and support records.

Step 7: External Travel Complaint

Serious unresolved travel disputes may be addressed through applicable consumer, maritime, or contractual complaint procedures.