Rooms To Go Headquarters & Corporate Office

About Rooms To Go

Rooms To Go is a privately held American furniture retailer headquartered in Seffner, Florida. The company was founded by Jeffrey and Morty Seaman in 1990, and its first showroom opened in 1991. Rooms To Go became known for popularizing the idea of selling coordinated furniture as complete room packages, allowing customers to purchase an entire matching living room, bedroom, or dining room rather than selecting each item separately.

The retailer now sells furniture through traditional showrooms, outlets, online channels, and specialized categories such as Rooms To Go Kids, mattresses, patio furniture, home décor, and business furnishings. Current official company information states that Rooms To Go operates 150+ showrooms in 10 states across the Southeast and Texas. The company remains privately held and family led.

Rooms To Go also maintains a large logistics, warehouse, delivery, customer-service, and corporate support network. Its careers platform currently describes a workforce of more than 8,500 associates. The verified Seffner office and corporate mailing address is 11540 E. US Highway 92, Seffner, FL 33584.

Quick Information

Corporate Phone Number

Rooms To Go does not prominently publish a separate corporate-headquarters switchboard.

For general post-sale Customer Care:

800-766-6786.

Customer Service Number

800-766-6786

Corporate Office Address

Rooms To Go
11540 E. US Highway 92
Seffner, FL 33584
United States

Headquarters Address

Rooms To Go
11540 E. US Highway 92
Seffner, FL 33584
United States.

Email

Customer Care: CustomerService@roomstogo.com

Internet Sales: InternetSalesSupport@roomstogo.com.

Industry

Furniture Retail, Home Furnishings, Mattresses, Décor, E-Commerce and Furniture Delivery

Founded

1990

First showroom opened in 1991.

Number of Employees

8,500+ associates.

Number of Stores

150+ showrooms across 10 states.

Corporate Office Hours

Public headquarters walk-in hours are not promoted.

Customer Care hours are

Monday to Friday: 8:00 AM to 8:00 PM ET
Saturday: 8:00 AM to 6:00 PM ET.

Website

https://www.roomstogo.com/

Investor Relations / Careers Page

Rooms To Go is privately held and does not operate public Investor Relations.

Careers

https://careers.roomstogo.com/

Rooms To Go Products & Services

Living Room Furniture

Rooms To Go sells sofas, loveseats, sectionals, sleepers, recliners, chairs, coffee tables, end tables, entertainment furniture, and complete living-room packages.

Bedroom Furniture

Bedroom selections include beds, mattresses, nightstands, dressers, chests, mirrors, benches, and coordinated bedroom collections for adults.

Dining Room Furniture

Customers can purchase dining tables, chairs, benches, servers, buffets, bar furniture, and complete dining-room sets.

Kids Furniture

Rooms To Go Kids sells beds, bunk beds, loft beds, desks, dressers, chests, storage products, mattresses, and themed bedroom furniture for children and teenagers.

Mattresses

The company sells mattresses from national and private-label brands, along with adjustable bases, foundations, mattress protectors, pillows, and sleep accessories.

Patio Furniture

Outdoor products include patio seating, dining sets, sectionals, fire pits, outdoor tables, umbrellas, and other backyard furniture.

Home Décor

Rooms To Go sells rugs, lamps, mirrors, wall décor, accent cabinets, pillows, accessories, and other decorative items.

Complete Room Packages

Complete room packages are central to the Rooms To Go business model. Customers can purchase coordinated furniture grouped as a complete bedroom, living room, dining room, or other room solution.

Online Shopping

Customers can shop through RoomsToGo.com for furniture, mattresses, décor, and selected online-exclusive items. Online sales support is available at 888-709-5380.

Furniture Delivery

Rooms To Go provides scheduled furniture delivery through its regional logistics network. Customers can track delivery windows and, where eligible, reschedule deliveries online.

Customer Service and Repairs

Customers can request service or parts online for qualifying purchases. Rooms To Go provides a 24/7 web-based service-request option.

Financing

Rooms To Go offers financing options through approved financial partners. Credit availability, promotional terms, minimum purchase requirements, and interest terms depend on the account and offer.

Rooms To Go for Business

Rooms To Go for Business provides furniture solutions for multi-unit residential properties, hospitality, senior living, education, offices, and other business projects. Dedicated project managers can coordinate product selection, planning, delivery, and installation.

Rooms To Go Mobile App

The mobile app provides shopping, account, order, and product-discovery functionality from a smartphone or tablet.

Outlet and Clearance Furniture

Rooms To Go operates clearance and outlet locations offering discontinued, overstock, floor-sample, and other discounted furniture subject to availability.

Price Match Guarantee

Rooms To Go currently publishes a 30-day price match guarantee under specified conditions. If an item goes on sale before delivery or within the applicable post-delivery window, qualifying customers may receive a credit or store credit.

Rooms To Go Corporate Phone Numbers

Corporate Phone Number

No separate verified public corporate-headquarters switchboard is prominently listed.

Use general Customer Care:

800-766-6786

Corporate Headquarters Number

No separate public headquarters number is currently promoted.

Headquarters Number

For general consumer routing:

800-766-6786

Corporate Office Number

No separate verified public corporate-office number is prominently published.

Customer Service Number

800-766-6786.

Customer Support Number

800-766-6786

Toll-Free Number

800-766-6786

Sales Number

Internet Sales:

888-709-5380, Option 1.

Billing Number

Rooms To Go does not publish one universal billing-only number.

Order and payment questions can begin with 800-766-6786.

Regional Office Number

No universal regional-office number is published.

Branch Office Number

Each showroom has its own local number.

International Number

Rooms To Go does not publish one universal international customer-service number. Certain South Florida stores offer export services.

Emergency / After-Hours Number

No public corporate emergency hotline is published.

Investor Relations Number

Not applicable.

Rooms To Go is privately held.

Media / Press Number

No permanent universal public media number is prominently listed on the main consumer site.

Human Resources Number

Applicants should use:

https://careers.roomstogo.com/

Reservations / Booking Number

Not applicable.

Internet Assistance Number

888-709-5380

Current Internet Sales hours

Monday to Saturday: 9:00 AM to 9:00 PM ET
Sunday: 11:00 AM to 7:00 PM ET.

How to Reach a Real Person at Rooms To Go

For delivery, service, damaged furniture, warranty, post-sale, or general purchase concerns, call 800-766-6786. Current Customer Care hours are Monday through Friday from 8:00 AM to 8:00 PM Eastern Time and Saturday from 8:00 AM to 6:00 PM Eastern Time. Customers can also email CustomerService@roomstogo.com.

For questions before making an online purchase, call 888-709-5380, Option 1, or email InternetSalesSupport@roomstogo.com. Before contacting support, have the sales order number, customer phone number, delivery date, store location, product name or SKU, and photographs where damage or defects are involved.

If the complaint concerns a showroom purchase, speaking with the showroom manager first can be useful. For delivery or after-sale service, the central Customer Care team is generally the more appropriate route because it can review delivery and service records.

Rooms To Go Headquarters & Corporate Office Address

Current Headquarters

Rooms To Go
11540 E. US Highway 92
Seffner, FL 33584
United States.

Mailing Address

Rooms To Go
11540 Highway 92 East
Seffner, FL 33584
United States.

How to File a Complaint Against Rooms To Go

Complaints may involve damaged furniture, late or missed delivery, defective merchandise, warranty service, billing, financing, refund disputes, showroom conduct, installation, or another purchase experience. Before escalating, gather the sales order, receipt, product information, photographs, delivery records, service requests, and dates of previous calls.

Step 1: Contact Customer Service

Call 800-766-6786 or email CustomerService@roomstogo.com. Provide the order number, purchase date, delivery date, affected product, and a clear description of the problem. Ask that the issue be documented and request a service reference where available.

Step 2: Contact the Relevant Department

If the issue concerns an online order, use Internet Sales at 888-709-5380. For delivery or product damage, use Customer Care or the online service-request system. Financing issues may require contacting the financial institution that issued the account.

Step 3: Request Supervisor or Management Review

If first-level support cannot resolve the complaint, request a supervisor or Customer Care escalation. For showroom purchases, ask the store manager to review the transaction and any promises made at the time of sale.

Step 4: Use the Company’s Written Complaint Channel

Email Customer Service or submit a service request through the Rooms To Go website so there is a written record of the complaint. Attach photographs of damage, copies of delivery documents, and any relevant screenshots.

Step 5: Contact Corporate Headquarters

For a serious unresolved issue, mail written correspondence to Rooms To Go, 11540 Highway 92 East, Seffner, FL 33584. Include the order number, showroom, product details, prior case history, and the resolution requested.

Step 6: Use the Specialized Complaint or Dispute Department

If the dispute involves a product warranty, extended service contract, financing, or another specialized agreement, follow the dispute process in the applicable contract. Rooms To Go also publishes online Terms and Conditions of Sale that include dispute-resolution and arbitration provisions.

Step 7: File With the Appropriate Regulator

Product-safety complaints may be reported to the U.S. Consumer Product Safety Commission when appropriate. Financing complaints can involve the Consumer Financial Protection Bureau or relevant financial regulator depending on the lender and issue.

Step 8: Use Consumer Protection or Financial Dispute Options

General consumer complaints can be submitted to a state Attorney General or consumer-protection office. Credit-card disputes involving undelivered, duplicate, or unauthorized charges may also be raised with the card issuer under applicable rules.

Step 9: Consider Formal Legal or Arbitration Procedures

If the complaint remains unresolved, review the applicable sales agreement, warranty, financing agreement, and Rooms To Go dispute-resolution terms. Depending on the circumstances, arbitration, small-claims court, or another legal process may be available. Keep complete purchase, delivery, service, and communication records before taking formal action.