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- Royal Caribbean Cruises
About Royal Caribbean Cruises
Royal Caribbean International is a major global cruise brand operated within Royal Caribbean Group. The cruise line offers vacation itineraries across destinations including the Caribbean, Alaska, Europe, Asia, and other regions around the world.
Royal Caribbean is known for its large-scale cruise ships featuring entertainment, restaurants, pools, water attractions, sports facilities, children’s programs, and other onboard amenities. The brand focuses on providing a wide range of activities and experiences for families, couples, and other travelers.
Royal Caribbean International is one of several cruise brands within Royal Caribbean Group, which also includes Celebrity Cruises and Silversea. Together, these brands serve travelers across a broad range of destinations and cruise experiences.
Quick Information
Industry
Cruise Travel and Tourism
Parent Company
Royal Caribbean Group
Corporate Phone Number
305-539-6000
Customer Service Number
866-562-7625
Corporate Office Address
1050 Caribbean Way
Miami, FL 33132-2096
United States
Headquarters Address
1050 Caribbean Way
Miami, FL 33132-2096
United States
royalguestrelations@rccl.com
Post-cruise guest relations
Reservations
866-562-7625
Post-Cruise Assistance
800-256-6649
Loyalty Program
Crown & Anchor Society
Online Assistance
800-398-9819
Website
Royal Caribbean Products & Services
Cruise Vacations
Royal Caribbean offers multi-night cruises to destinations throughout the world, with a variety of itineraries and onboard experiences.
Staterooms and Suites
Guests can choose from interior, ocean-view, balcony, and suite accommodations based on their preferences and needs.
Dining
Ships include complimentary and specialty restaurants offering a variety of meals, cuisines, and dining experiences.
Entertainment
Onboard entertainment may include theatrical performances, live music, ice shows, and other productions for guests of different ages.
Shore Excursions
Passengers can purchase excursions at cruise destinations to explore local attractions, activities, and cultural experiences.
Crown & Anchor Society
Royal Caribbean’s loyalty program provides qualifying repeat guests with tier-based benefits, rewards, and onboard privileges.
Air2Sea
Royal Caribbean provides flight-arrangement services through Air2Sea, helping guests coordinate air travel with their cruise plans.
Royal Caribbean Corporate Phone Numbers
Corporate Headquarters
305-539-6000
Royal Caribbean Group currently publishes this number with its Miami headquarters.
Individual Reservations
866-562-7625
Current published hours are approximately 7:00 AM to 2:00 AM Eastern Time daily.
Post-Cruise Assistance
800-256-6649
This number is used for customers who have already completed their cruise.
Crown & Anchor Society
800-526-9723
How to Reach a Real Person at Royal Caribbean
For reservations and general cruise assistance, call:
866-562-7625
For a complaint about a completed cruise, call:
800-256-6649
or email:
royalguestrelations@rccl.com
Have:
- Reservation number
- Ship name
- Sailing date
- Passenger name
- Stateroom number
- Crown & Anchor number
- Receipts
- Description of the concern
available.
Royal Caribbean Headquarters & Corporate Office Address
Royal Caribbean Group Corporate Headquarters
Royal Caribbean Group
1050 Caribbean Way
Miami, FL 33132-2096
United States
Phone: 305-539-6000
Royal Caribbean Group currently publishes this address for its corporate headquarters.
Royal Caribbean International is a cruise brand within the group rather than a separate ultimate corporate parent.
How to File a Complaint Against Royal Caribbean
Step 1: Report the Problem Onboard
For an issue during the cruise, contact Guest Services immediately.
Step 2: Contact Royal Caribbean
Call:
866-562-7625
Step 3: Contact Post-Cruise Guest Relations
For a completed sailing:
800-256-6649
or:
royalguestrelations@rccl.com
Step 4: Request Further Review
Provide your booking and sailing information and request additional review.
Step 5: Contact Corporate Headquarters
Royal Caribbean Group
1050 Caribbean Way
Miami, FL 33132-2096
Step 6: Keep Travel Documentation
Retain receipts, booking confirmations, photographs, onboard reports, and support records.
Step 7: External Travel Complaint
Serious unresolved travel disputes may be addressed through applicable consumer, maritime, or contractual complaint procedures.
