Firehouse Subs
Firehouse Subs is an American fast-casual restaurant chain specializing in hot submarine sandwiches. Brothers and former firefighters Chris Sorensen and Robin Sorensen founded the company in Jacksonville, Florida, in 1994.
The brand operates more than 1,500 restaurants, primarily through independent franchisees. Firehouse Subs became part of Restaurant Brands International in 2021. RBI also owns Burger King, Popeyes, and Tim Hortons.
Firehouse Subs remains headquartered in Jacksonville, Florida, and is led by Brand President Mike Hancock.
Firehouse Restaurant Group, Inc.
Fast-casual restaurants and food service
1994
Chris Sorensen and Robin Sorensen
Mike Hancock
Restaurant Brands International Inc.
Privately operated subsidiary of a publicly traded parent company
A general customer-service telephone number is not publicly listed. Customers should use the official support form.
(904) 886-8300
Firehouse Subs
12735 Gran Bay Parkway
Suite 150
Jacksonville, FL 32258
United States
https://www.firehousesubs.com/
https://www.firehousesubs.com/support
Customers can use the Find a Firehouse Subs feature on the official website to locate restaurant addresses, telephone numbers, hours, menus, and available services.
Firehouse Subs products and services may include:
Menu items, prices, promotions, delivery options, and opening hours can vary by restaurant. Customers with food allergies should review current allergen information and contact the restaurant before ordering.
(904) 886-8300
This number is associated with Firehouse Subs operations at the Jacksonville address. Restaurant and order complaints should normally begin with the applicable location or online support.
Firehouse Subs does not prominently publish a universal guest-support phone number. Customers can submit questions through the official support form.
Each Firehouse Subs restaurant maintains its own telephone number. Use the restaurant locator to find the correct number.
1-877-887-8330
This number is intended for prospective franchisees and franchise-development questions, not customer complaints.
pr@firehousesubs.com
This email is reserved for journalists and corporate media requests.
1-888-289-6185
This number is provided for eligible privacy questions and consumer-data requests. It is not the primary contact for restaurant-order problems.
For a current order or restaurant problem, call the restaurant directly and ask for the manager on duty. This is usually the fastest option for missing items, incorrect food, service complaints, or pickup delays.
For unresolved complaints, submit a message through Firehouse Subs’ support form. Provide:
If an order was placed through a third-party delivery service, contact that company for driver, tracking, or delivery-status problems. Firehouse Subs should be contacted about food preparation or missing menu items.
Firehouse Subs
12735 Gran Bay Parkway
Suite 150
Jacksonville, FL 32258
United States
Corporate Office Phone: (904) 886-8300
The Jacksonville headquarters is a corporate office. It is not a regular restaurant, walk-in customer-support center, or location for returning food and gift cards.
Restaurant Brands International maintains separate principal executive offices in Miami. Customers should contact Firehouse Subs support rather than RBI investor relations for ordinary restaurant concerns.
Step 1: Contact the Restaurant
Call the restaurant where the order was placed and ask for the manager on duty. Provide the receipt or order number.
Step 2: Submit the Support Form
Use the official Firehouse Subs support page. Select the correct complaint category and describe the issue clearly.
Step 3: Request Franchise or Corporate Review
Many restaurants are independently operated. If the manager cannot resolve the complaint, ask for follow-up from the franchise owner or Firehouse Subs corporate support.
Step 4: Keep Supporting Records
Save receipts, photographs, online confirmations, delivery records, gift-card details, and previous correspondence.
Step 5: State the Requested Resolution
Explain whether you are requesting a refund, replacement, rewards correction, manager response, or another reasonable resolution.
Step 6: Consider External Escalation
Depending on the complaint, customers may contact:
If food appears unsafe or causes illness, stop consuming it, preserve the receipt and packaging, and seek medical assistance when necessary.
Firehouse Subs is headquartered at 12735 Gran Bay Parkway, Suite 150, Jacksonville, Florida 32258.
The corporate office number associated with the Jacksonville location is (904) 886-8300.
Use the support form available on the official Firehouse Subs website. For an immediate order problem, call the restaurant directly.
Mike Hancock is the President of Firehouse Subs.
Restaurant Brands International owns Firehouse Subs.
Former firefighters Chris Sorensen and Robin Sorensen founded the company in 1994.
Contact the restaurant and speak with the manager. Submit an online support request if the restaurant does not resolve the issue.
Select catering through the official website or call the restaurant preparing the order. Catering availability and procedures vary by location.
No. The Jacksonville headquarters is a corporate office and not a walk-in customer-service location.
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