Firehouse Subs
Firehouse Subs is an American fast-casual restaurant chain known for hot specialty submarine sandwiches, steamed meats and cheeses, salads, sides, catering, and a strong connection to public-safety organizations. The company was founded in Jacksonville, Florida, in 1994 by brothers Chris Sorensen and Robin Sorensen, both of whom came from a firefighting family. The brand’s identity reflects that heritage through restaurant décor, menu branding, and its long-standing support of first responders.
Firehouse Subs has grown from a single Jacksonville restaurant into a large international restaurant brand. As of 2026, the chain had surpassed 1,500 restaurants worldwide. Its restaurants operate primarily through a franchise model, with locations across the United States, Canada, and other markets. Firehouse Subs is known for products such as the Hook & Ladder, Firehouse Meatball, New York Steamer, Italian, Smokehouse Beef & Cheddar Brisket, and other hot specialty subs.
Firehouse Subs is owned by Restaurant Brands International Inc., the parent company of Burger King, Tim Hortons, Popeyes, and Firehouse Subs. RBI has its principal executive offices in Miami, Florida, but Firehouse Subs continues to maintain its own brand headquarters in Jacksonville. The current Firehouse of America, LLC principal business address is 4600 Touchton Road, Suite 300, Jacksonville, Florida 32246. Corporate franchise records also identify space in Suites 300 and 400 at the same location.
A separate general Firehouse Subs corporate switchboard number is not currently published. Franchise Development: 877-887-8330
Firehouse Subs directs general guest concerns through its official customer-support and feedback system rather than publishing one universal general customer-service phone number.
4600 Touchton Road, Suite 300, Jacksonville, FL 32246
4600 Touchton Road, Suite 300, Jacksonville, FL 32246
General customer concerns are handled through Firehouse Subs’ official feedback system. Media email: pr@firehousesubs.com
Fast-Casual Restaurants and Foodservice
1994
A current standalone Firehouse Subs employee total is not publicly disclosed. The brand operates primarily through independently owned franchise restaurants.
Firehouse Subs does not publish one universal public headquarters schedule. Individual restaurant and support hours vary.
FirehouseSubs.com
Handled through parent company Restaurant Brands International
Firehouse Subs Careers
Hot specialty subs are the central products offered by Firehouse Subs.
The company’s signature preparation method involves steaming meats and cheeses before placing them on toasted rolls with vegetables, sauces, and other toppings.
The Hook & Ladder is one of Firehouse Subs’ best-known sandwiches.
It typically features smoked turkey breast, Virginia honey ham, melted Monterey Jack cheese, and traditional toppings.
The Firehouse Meatball combines meatballs, marinara sauce, melted cheese, and seasonings on a toasted sub roll.
It is one of the chain’s long-standing hot specialty sandwiches.
Firehouse Subs offers an Italian-style sandwich made with several deli meats, cheeses, vegetables, and Italian-inspired toppings.
Customers can customize their subs based on available ingredients and preparation options.
The New York Steamer is another signature sandwich featuring corned beef brisket and pastrami with melted cheese and condiments.
This specialty sub features smoked beef brisket, cheddar cheese, and barbecue-style ingredients.
It is one of the more distinctive meat-focused sandwiches offered by the chain.
In addition to hot sandwiches, participating Firehouse Subs restaurants offer cold sub options.
Customers can select available meats, cheeses, vegetables, sauces, and other toppings depending on the menu.
Firehouse Subs offers salads for customers who prefer alternatives to sandwiches.
Available selections can include salads topped with meat, cheese, vegetables, and dressings.
Many restaurants provide soups, chips, pickles, cookies, and other side items.
Availability can differ by restaurant and market.
Participating restaurants provide smaller meal options designed for children.
Menu configurations and available products may vary by location.
Firehouse Subs provides catering for business meetings, parties, community events, and other gatherings.
Catering options may include sub platters, boxed lunches, salads, dessert trays, and other group-order choices.
Customers can place eligible orders through Firehouse Subs’ website and digital ordering system.
Orders may be available for pickup, delivery, or other fulfillment methods depending on the restaurant.
The Firehouse Subs mobile app allows customers to order food, manage rewards, review offers, and access restaurant information.
Firehouse Rewards is the company’s customer loyalty program.
Members can earn rewards through qualifying purchases and use the app or digital account to manage available benefits.
Firehouse Subs sells physical and digital gift cards that can be used for qualifying restaurant purchases.
Delivery is available from many Firehouse Subs restaurants.
Service availability and delivery providers vary by location.
Firehouse Subs has a long-standing relationship with the Firehouse Subs Public Safety Foundation.
The foundation provides grants and funding for lifesaving equipment and resources used by first responders and public-safety organizations.
Firehouse Subs does not currently publish a separate universal general corporate switchboard number for ordinary public inquiries.
The company’s verified corporate address should be used for formal correspondence.
A standalone public headquarters telephone number for the Jacksonville brand headquarters was not verified in current official corporate materials.
Unofficial numbers appearing in older online directories should therefore not be presented as the current headquarters line.
No current universal public headquarters number was verified.
Customers should use the company’s official guest-feedback channels for restaurant issues.
No separate general corporate-office phone number is currently published for general guest inquiries.
Firehouse Subs does not currently publish one universal national guest-service phone number for ordinary customer complaints.
Customers are directed through official support, restaurant feedback, and digital contact channels.
No separate national general customer-support number was verified in current official sources.
For an issue involving a specific restaurant, contact that restaurant first and then use Firehouse Subs’ official feedback system if further assistance is needed.
A universal general customer-service toll-free number was not verified.
877-887-8330
This is the verified Firehouse Subs Franchise Development telephone number.
Prospective franchisees can use it to speak with a member of the development team.
877-887-8330
Firehouse Subs publishes this number for franchise-development inquiries.
It should not be used as a general guest-service number.
888-289-6185
Firehouse Subs publishes this number for certain privacy-rights requests in the United States.
This is a specialized privacy contact and should not be represented as general Customer Service.
Privacy-related questions and requests can be directed to the parent organization’s privacy team.
Firehouse Subs publishes this email specifically for media inquiries.
It is not intended for customer complaints.
A permanent general Firehouse Subs media telephone number was not verified.
A standalone national HR telephone number was not verified.
Job seekers should use Firehouse Subs’ official careers platform.
Investor Relations is handled through Firehouse Subs’ parent company, Restaurant Brands International.
Firehouse Subs itself is not separately publicly traded.
For a restaurant-specific problem, the fastest way to reach a real person is generally to contact the individual Firehouse Subs restaurant where the order was placed. Restaurant phone numbers are available through the official store locator. Speaking with the restaurant manager is usually the most effective first step for missing items, incorrect orders, food-quality concerns, refunds, employee conduct, pickup problems, or catering issues.
If the restaurant cannot resolve the concern, customers should use Firehouse Subs’ official guest-feedback or customer-support channels and provide the restaurant location, order number, visit date, approximate time, payment details, and a clear explanation of what happened. The 877-887-8330 number is specifically for franchise-development inquiries and should not be treated as general Customer Service.
Firehouse of America, LLC
4600 Touchton Road
Suite 300
Jacksonville, FL 32246
This is the current principal address identified in 2026 Florida corporate records.
Firehouse of America, LLC
4600 Touchton Road
Suites 300 and 400
Jacksonville, FL 32246
Current franchise-registration records identify the company at this Jacksonville location.
Firehouse Subs previously operated its headquarters at:
12735 Gran Bay Parkway
Building 100, Suite 150
Jacksonville, FL 32258
The brand moved from this location to its new Touchton Road support center in 2025.
This former address should therefore not be presented as the current headquarters.
Older corporate records also associate Firehouse Subs with Kori Road in Jacksonville.
Those historical addresses reflect earlier stages of the company’s growth and should not replace the current Touchton Road headquarters information.
Restaurant Brands International Inc.
5707 Blue Lagoon Drive
Miami, FL 33126
Restaurant Brands International is the parent company of Firehouse Subs.
RBI’s Miami headquarters should not be confused with the Firehouse Subs brand headquarters in Jacksonville.
If your complaint involves a specific Firehouse Subs restaurant, begin by contacting the restaurant directly.
Ask to speak with the manager and explain the issue, including the date, approximate time, order number, and items purchased.
Many complaints involving missing items, incorrect food, service problems, refunds, or restaurant conditions can be resolved by local management.
Explain what resolution you are requesting, such as a replacement order, refund review, or investigation.
If the restaurant does not resolve the matter, use Firehouse Subs’ official customer-feedback or support system.
Select the category that best describes your concern and provide complete information about the restaurant and transaction.
Keep receipts, order confirmations, app screenshots, delivery records, photographs, gift-card information, and other relevant documentation.
Supporting evidence can help the company review your complaint more effectively.
If the initial response does not resolve your concern, ask whether the matter can be reviewed by the franchise owner, area management, or the appropriate Firehouse Subs support team.
Because many Firehouse Subs restaurants are independently owned, local franchise management may be responsible for resolving certain complaints.
For a serious unresolved corporate-level concern, written correspondence may be sent to:
Firehouse of America, LLC
4600 Touchton Road
Suite 300
Jacksonville, FL 32246
Include your full contact information, restaurant location, order details, previous attempts to resolve the complaint, and the resolution you are requesting.
Maintain notes showing when you contacted the restaurant, who you spoke with, and what response was provided.
Save emails, support messages, receipts, and any complaint-reference information.
If the complaint involves serious food safety, health, accessibility, employment, discrimination, privacy, or consumer-protection concerns, you may consider contacting the appropriate government or regulatory authority.
The correct agency depends on the nature of the issue and where the restaurant is located.
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