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- Firehouse Subs
About Firehouse Subs
Firehouse Subs is an American fast-casual restaurant chain specializing in hot submarine sandwiches. Brothers and former firefighters Chris Sorensen and Robin Sorensen founded the company in Jacksonville, Florida, in 1994.
The brand operates more than 1,500 restaurants, primarily through independent franchisees. Firehouse Subs became part of Restaurant Brands International in 2021. RBI also owns Burger King, Popeyes, and Tim Hortons.
Firehouse Subs remains headquartered in Jacksonville, Florida, and is led by Brand President Mike Hancock.
Quick Information
Company Name
Firehouse Restaurant Group, Inc.
Industry
Fast-casual restaurants and food service
Founded
1994
Founders
Chris Sorensen and Robin Sorensen
President
Mike Hancock
Parent Company
Restaurant Brands International Inc.
Company Type
Privately operated subsidiary of a publicly traded parent company
Customer Service Number
A general customer-service telephone number is not publicly listed. Customers should use the official support form.
Corporate Office Number
(904) 886-8300
Corporate Headquarters Address
Firehouse Subs
12735 Gran Bay Parkway
Suite 150
Jacksonville, FL 32258
United States
Official Website
https://www.firehousesubs.com/
Customer Support
https://www.firehousesubs.com/support
Restaurant Locator
Customers can use the Find a Firehouse Subs feature on the official website to locate restaurant addresses, telephone numbers, hours, menus, and available services.
Products & Services
Firehouse Subs products and services may include:
- Hot specialty subs
- Cold subs
- Build-your-own sandwiches
- Salads
- Chili and soups
- Kids’ meals
- Chips, cookies, and side dishes
- Beverages
- Catering platters and boxed lunches
- Online and mobile ordering
- Restaurant pickup
- Third-party delivery
- Firehouse Rewards
- Physical and digital gift cards
- Public-safety fundraising programs
Menu items, prices, promotions, delivery options, and opening hours can vary by restaurant. Customers with food allergies should review current allergen information and contact the restaurant before ordering.
Corporate Phone Numbers
Firehouse Subs Corporate Office
(904) 886-8300
This number is associated with Firehouse Subs operations at the Jacksonville address. Restaurant and order complaints should normally begin with the applicable location or online support.
Customer Support
Firehouse Subs does not prominently publish a universal guest-support phone number. Customers can submit questions through the official support form.
Local Restaurant
Each Firehouse Subs restaurant maintains its own telephone number. Use the restaurant locator to find the correct number.
Franchise Information
1-877-887-8330
This number is intended for prospective franchisees and franchise-development questions, not customer complaints.
Media Inquiries
pr@firehousesubs.com
This email is reserved for journalists and corporate media requests.
Privacy Requests
1-888-289-6185
This number is provided for eligible privacy questions and consumer-data requests. It is not the primary contact for restaurant-order problems.
How to Reach a Real Person at Firehouse Subs
For a current order or restaurant problem, call the restaurant directly and ask for the manager on duty. This is usually the fastest option for missing items, incorrect food, service complaints, or pickup delays.
For unresolved complaints, submit a message through Firehouse Subs’ support form. Provide:
- Restaurant address
- Order or receipt number
- Date and time of purchase
- Items ordered
- Payment method
- Firehouse Rewards account email
- Delivery provider, if applicable
- Photographs of incorrect or damaged items
- Previous support reference number
If an order was placed through a third-party delivery service, contact that company for driver, tracking, or delivery-status problems. Firehouse Subs should be contacted about food preparation or missing menu items.
Firehouse Subs Headquarters & Corporate Office Address
Firehouse Subs
12735 Gran Bay Parkway
Suite 150
Jacksonville, FL 32258
United States
Corporate Office Phone: (904) 886-8300
The Jacksonville headquarters is a corporate office. It is not a regular restaurant, walk-in customer-support center, or location for returning food and gift cards.
Restaurant Brands International maintains separate principal executive offices in Miami. Customers should contact Firehouse Subs support rather than RBI investor relations for ordinary restaurant concerns.
How to File a Complaint Against Firehouse Subs
Step 1: Contact the Restaurant
Call the restaurant where the order was placed and ask for the manager on duty. Provide the receipt or order number.
Step 2: Submit the Support Form
Use the official Firehouse Subs support page. Select the correct complaint category and describe the issue clearly.
Step 3: Request Franchise or Corporate Review
Many restaurants are independently operated. If the manager cannot resolve the complaint, ask for follow-up from the franchise owner or Firehouse Subs corporate support.
Step 4: Keep Supporting Records
Save receipts, photographs, online confirmations, delivery records, gift-card details, and previous correspondence.
Step 5: State the Requested Resolution
Explain whether you are requesting a refund, replacement, rewards correction, manager response, or another reasonable resolution.
Step 6: Consider External Escalation
Depending on the complaint, customers may contact:
- The delivery provider for delivery problems
- Their card issuer for unauthorized charges
- The local health department for eligible food-safety complaints
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
If food appears unsafe or causes illness, stop consuming it, preserve the receipt and packaging, and seek medical assistance when necessary.
Frequently Asked Questions
Where is Firehouse Subs headquartered?
Firehouse Subs is headquartered at 12735 Gran Bay Parkway, Suite 150, Jacksonville, Florida 32258.
What is the Firehouse Subs corporate phone number?
The corporate office number associated with the Jacksonville location is (904) 886-8300.
How do I contact Firehouse Subs customer service?
Use the support form available on the official Firehouse Subs website. For an immediate order problem, call the restaurant directly.
Who is the president of Firehouse Subs?
Mike Hancock is the President of Firehouse Subs.
Who owns Firehouse Subs?
Restaurant Brands International owns Firehouse Subs.
Who founded Firehouse Subs?
Former firefighters Chris Sorensen and Robin Sorensen founded the company in 1994.
How do I report an incorrect Firehouse Subs order?
Contact the restaurant and speak with the manager. Submit an online support request if the restaurant does not resolve the issue.
How do I contact Firehouse Subs about catering?
Select catering through the official website or call the restaurant preparing the order. Catering availability and procedures vary by location.
Can I visit Firehouse Subs headquarters for customer service?
No. The Jacksonville headquarters is a corporate office and not a walk-in customer-service location.
