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- Firehouse Subs
About Firehouse Subs
Firehouse Subs is an American fast-casual sandwich restaurant chain founded in 1994 by brothers Chris Sorensen and Robin Sorensen, both former firefighters.
The company built its brand around hot specialty submarine sandwiches and firefighter-inspired restaurant décor. Popular products include the Hook & Ladder, Firehouse Meatball, Italian, Engineer, Turkey Bacon Ranch, and Smokehouse Beef & Cheddar Brisket.
Firehouse Subs has also developed a strong community-service identity through the Firehouse Subs Public Safety Foundation, which supports first responders and public-safety organizations.
In 2021, Firehouse Subs was acquired by Restaurant Brands International. RBI also owns major restaurant brands including Burger King, Popeyes, and Tim Hortons.
Firehouse Subs continues to maintain significant restaurant-support and franchise operations in Jacksonville, Florida.
Quick Information
Industry
Fast-Casual Restaurants
Founded
1994
Parent Company
Restaurant Brands International
Corporate Phone Number
904-886-8300
Customer Service Number
1-888-289-6185
Corporate Office Address
12735 Gran Bay Parkway West
Jacksonville, FL 32258
United States
Headquarters Address
12735 Gran Bay Parkway West
Jacksonville, FL 32258
United States
Firehouse Subs directs ordinary guest feedback through its online contact system. Corporate media inquiries can use pr@firehousesubs.com.
Founders
Chris Sorensen and Robin Sorensen
Franchise Information Number
1-877-887-8330
Ownership
Restaurant Brands International
Website
Firehouse Subs Products & Services
Firehouse Subs specializes in hot submarine sandwiches, salads, sides, drinks, catering, online ordering, and delivery.
Hot Specialty Subs
The menu includes a variety of hot subs made with meats, cheeses, vegetables, and sauces.
Hook & Ladder
The Hook & Ladder combines smoked turkey breast, Virginia honey ham, and melted Monterey Jack cheese.
Firehouse Meatball
This sandwich combines meatballs, marinara sauce, melted cheese, and seasonings.
Salads and Sides
Participating restaurants offer salads, chips, soups, desserts, and other side items.
Catering
Firehouse Subs provides catering options including sub platters, boxed lunches, salad platters, and group meals.
Online Ordering
Customers can place orders online or through digital ordering options for pickup or delivery at participating locations.
Firehouse Subs Corporate Phone Numbers
Corporate Office
904-886-8300
This number has been associated with Firehouse Subs’ Jacksonville corporate operations.
Franchise Development
1-877-887-8330
Prospective franchisees can use this dedicated contact number.
Privacy / Consumer Contact
1-888-289-6185
Firehouse Subs publishes this number for certain consumer requests.
How to Reach a Real Person at Firehouse Subs
For an immediate restaurant issue, contact the location involved and ask to speak with the manager.
Before contacting Firehouse Subs, have:
- Restaurant location
- Order number
- Visit date
- Receipt
- Payment details
- Description of the problem
available.
For broader concerns, use the official Firehouse Subs guest-contact system.
Firehouse Subs Headquarters & Corporate Office Address
Corporate Office
12735 Gran Bay Parkway West
Jacksonville, FL 32258
United States
Firehouse Subs has maintained significant corporate and brand-support operations at the Gran Bay Parkway office complex in Jacksonville.
Because Firehouse Subs is part of Restaurant Brands International, certain broader corporate functions may be handled through RBI.
Customer restaurant complaints should nevertheless begin with Firehouse Subs rather than contacting the parent company.
How to File a Complaint Against Firehouse Subs
Step 1: Speak With the Restaurant Manager
Start with the restaurant involved.
Step 2: Submit Guest Feedback
Use Firehouse Subs’ official customer-contact system.
Step 3: Provide Purchase Information
Include the restaurant, receipt, date, and order details.
Step 4: Request Escalation
Ask for further review if the issue remains unresolved.
Step 5: Contact Corporate Operations
Send serious written correspondence to:
Firehouse Subs
12735 Gran Bay Parkway West
Jacksonville, FL 32258
Step 6: Food Safety Complaints
Serious sanitation issues can also be reported to the local health department.
Step 7: External Consumer Complaint
Customers may consider the appropriate state consumer-protection agency for unresolved consumer disputes.
