Carrabba's Italian Grill
Carrabba’s Italian Grill is an American casual-dining restaurant brand specializing in Italian and Italian-American food. The first Carrabba’s was opened in Houston, Texas, in December 1986 by Johnny Carrabba and his uncle Damian Mandola. Their concept was built around family recipes, made-from-scratch sauces, generous pasta dishes, hospitality inspired by their Italian-American family gatherings, and a distinctive wood-burning grill.
Carrabba’s menu remains closely connected to the founders’ family traditions. Signature products include Chicken Bryan, Pollo Rosa Maria, Marsala dishes, handmade-style pastas, lasagne, spaghetti and meatballs, calamari, pizza, seafood, steaks, salads, desserts, and wine. The company also provides dine-in service, Carside Carry-Out, delivery at selected locations, online ordering, catering, private dining at participating restaurants, gift cards, and Dine Rewards.
Carrabba’s is now part of Bloomin’ Brands, Inc., whose portfolio also includes Outback Steakhouse, Bonefish Grill, and Fleming’s Prime Steakhouse & Wine Bar. A partnership with Outback Steakhouse was formed in 1993, and in January 1995 the predecessor of Bloomin’ Brands acquired national development rights for Carrabba’s. Today, corporate management and guest relations are based through Bloomin’ Brands in Tampa, Florida.
Carrabba’s Italian Grill / Bloomin’ Brands, Inc.
2202 N. West Shore Blvd., Suite 500
Tampa, FL 33607
United States
Bloomin’ Brands identifies this address as its current corporate headquarters, and Carrabba’s is one of its four core restaurant brands.
Carrabba’s national corporate functions are handled through Bloomin’ Brands at the same Tampa address. Guest relations, media relations, investor relations, gift-card support, corporate strategy, finance, and brand infrastructure are supported through the parent company.
For ordinary corporate correspondence:
Bloomin’ Brands, Inc.
2202 N. West Shore Blvd., Suite 500
Tampa, FL 33607
Individual restaurant complaints should normally be addressed to the specific Carrabba’s location first. Local restaurants have their own addresses, telephone numbers, management teams, and operational records.
Carrabba’s originated in Houston, Texas, where Johnny Carrabba and Damian Mandola opened the first restaurant in 1986. Houston is therefore historically important to the brand, but the current national corporate headquarters is in Tampa through Bloomin’ Brands.
813-282-1225.
813-282-1225
Select
Option 2 for Guest Relations.
2202 N. West Shore Blvd., Suite 500, Tampa, FL 33607
2202 N. West Shore Blvd., Suite 500, Tampa, FL 33607
Carrabba’s primarily uses its online Guest Relations form for ordinary customer feedback.
Dine Rewards: dinerewards@bloominbrands.com
Media: elizabethdaly@bloominbrands.com
Investor Relations: investor@bloominbrands.com.
Casual Dining, Restaurants, Italian-American Food, Catering and Hospitality
1986
Houston, Texas.
The Carrabba’s system continues to operate hundreds of restaurants across the United States. Bloomin’ Brands’ September 2025 restaurant table listed 207 U.S. Carrabba’s restaurants, including 190 company-owned and 17 franchised restaurants. Current location coverage spans numerous states.
Bloomin’ Brands does not publish standard public walk-in headquarters hours.
Restaurant hours vary by location.
Investor Relations
https://investors.bloominbrands.com/
Careers
https://careers.carrabbas.com/
Carrabba’s is well known for cooking selected chicken, steaks, seafood, and other entrées over its wood-burning grill. The grill is a defining feature of the concept and provides the smoky flavor associated with signature dishes such as Chicken Bryan and Pollo Rosa Maria.
Chicken Bryan is one of Carrabba’s best-known signature dishes. It combines wood-grilled chicken with goat cheese, sun-dried tomatoes, basil, and a lemon-butter-style sauce inspired by the Carrabba family’s cooking traditions.
Carrabba’s serves chicken prepared with a Marsala wine sauce and mushrooms. The restaurant’s Marsala dishes are among the classic Italian-American entrées associated with the brand’s long-running menu.
Pollo Rosa Maria is another signature grilled chicken dish featuring Italian flavors and a rich preparation. It is part of the brand’s emphasis on wood-grilled entrées rather than limiting Italian cuisine to pasta alone.
Carrabba’s offers pasta dishes prepared with sauces that the company says are made from scratch daily. Menu selections can include fettuccine, spaghetti, linguine, lasagne, ravioli, and seasonal or location-specific recipes.
Carrabba’s lasagne reflects the brand’s emphasis on recipes influenced by the founders’ family cooking traditions. It is prepared as a layered baked pasta entrée and remains a recognizable part of the core menu.
Spaghetti and meatballs is one of the brand’s classic family-inspired pasta dishes. Carrabba’s heritage material specifically identifies it among the recipes linked to the restaurant’s long-running Italian-American menu.
Carrabba’s serves seafood entrées that can include salmon, shrimp, calamari, and seasonal seafood preparations. Seafood can appear as appetizers, grilled entrées, pasta additions, or combination dishes.
Calamari is one of Carrabba’s established appetizers. The founders have discussed careful ingredient selection for the dish, reflecting the restaurant’s emphasis on fresh preparation.
Carrabba’s offers Italian-style pizza selections including Margherita-style preparations and other restaurant-specific choices. Pizza availability and exact recipes can vary by market.
Guests can order salads, soups, and side dishes alongside pasta, grilled entrées, and seafood. These options also appear in meal combinations and catering orders.
Carrabba’s offers Italian-inspired desserts and other sweets. Selection can vary over time and by restaurant.
Carrabba’s offers wine, cocktails, beer, and other alcoholic beverages at participating restaurants. Its fact sheet highlights Italian and California wines along with a full bar and seasonal cocktails.
The Bambini Menu provides smaller meals designed for children. Carrabba’s has historically also provided pizza dough for children to play with while waiting for their food.
Carrabba’s offers menu choices for guests who manage gluten intake. Customers with allergies or celiac disease should speak with restaurant staff about ingredients and cross-contact risks before ordering.
Carrabba’s remains primarily a full-service casual-dining restaurant, with table service in a family-oriented Italian-American setting.
Carside Carry-Out allows guests to order food for pickup and have the order brought to their vehicle at participating restaurants. The founders developed the service to provide a more convenient alternative for customers who wanted restaurant food without dining inside.
Delivery is available from selected Carrabba’s locations. Availability, delivery radius, fees, and provider can vary by restaurant.
Carrabba’s offers catering for business meetings, weddings, family events, celebrations, conferences, and other gatherings. Options include large-format dishes, individually packaged entrées, boxed lunches, delivery, and pickup at participating locations.
Carrabba’s participates in the Bloomin’ Brands Dine Rewards program. Members currently earn qualifying points on food and non-alcoholic beverage purchases across participating Carrabba’s, Outback, Bonefish Grill, and Fleming’s restaurants.
Carrabba’s gift cards can be purchased for restaurant use, while Bloomin’ Brands also provides gift-card balance and bulk-order support.
813-282-1225.
813-282-1225
813-282-1225
813-282-1225
813-282-1225
Choose
Option 2 for Guest Relations.
813-282-1225
Carrabba’s does not publish one separate universal toll-free Guest Relations number. The verified Guest Relations route is 813-282-1225, Option 2.
No separate consumer sales number is published.
No universal restaurant billing number is published.Contact the restaurant involved first, then Guest Relations.
No universal regional-office number is published.
Each Carrabba’s restaurant has its own local telephone number.
Location finder
https://locations.carrabbas.com/
Carrabba’s does not publish one universal international consumer support number.
No nationwide emergency corporate line is published.
813-830-5311
investor@bloominbrands.com.
813-830-4967
Current media contact
Elizabeth Daly.
No universal public applicant HR number is prominently published.
https://careers.carrabbas.com/
Reservations and seating arrangements are generally handled by the individual restaurant rather than one centralized booking number.
877-546-7407
dinerewards@bloominbrands.com.
888-731-2610.
833-783-9257
bloominb2b@cashstar.com.
For a problem involving a particular meal, restaurant employee, reservation, refund, missing item, or service experience, start by calling the Carrabba’s restaurant where the issue occurred. Ask for the manager on duty or Managing Partner. Have your receipt, restaurant location, date and time, order details, and the name of any employee previously contacted ready so the manager can investigate the transaction.
If local management cannot resolve the problem, call 813-282-1225 and select Option 2 for Guest Relations. Bloomin’ Brands specifically publishes this path for brand-level guest complaints. For Dine Rewards issues, use 877-546-7407 rather than Guest Relations, while gift-card balance and support questions can use 888-731-2610.
For serious unresolved matters, keep the complaint documented in writing through the Carrabba’s feedback form. Include the restaurant number or address, receipt information, previous manager contact, and a specific explanation of what remedy you are requesting.
Complaints may involve food quality, restaurant cleanliness, service, billing, employee behavior, delivery, gift cards, rewards, catering, allergies, or a refund. Keep the receipt, restaurant location, order number, date, photographs if relevant, and details of prior communications.
Contact the Carrabba’s location where the transaction occurred and ask for a manager. Explain what happened and provide the receipt or order details. Restaurant management can often correct missing food, remake an item, review a charge, or address a service complaint without corporate escalation.
If the issue involves catering, Dine Rewards, gift cards, or another specialized service, contact the appropriate support route. Dine Rewards uses 877-546-7407, while gift-card support uses 888-731-2610. Catering problems should also be raised with the restaurant or catering specialist that handled the order.
If the first manager cannot resolve the matter, request review by the Managing Partner or senior restaurant management. Provide a clear timeline and explain the remedy requested. Keep names, dates, and any compensation or follow-up already offered.
Use Carrabba’s official Contact Us form to create a written complaint record. Include the restaurant location, visit date, receipt details, previous contacts, and supporting documentation. Carrabba’s and Bloomin’ Brands route brand complaints submitted through their official forms to the relevant Guest Relations team.
For an unresolved serious matter, contact Bloomin’ Brands, Inc., 2202 N. West Shore Blvd., Suite 500, Tampa, FL 33607 or call 813-282-1225, Option 2. Send copies rather than originals of receipts and supporting records.
Rewards, gift-card, delivery, catering, or payment issues may require specialized review rather than general Guest Relations. Use the dedicated support contact where one exists and request a case or reference number. For payment issues, retain bank or card records showing the disputed transaction.
Food-safety or sanitation complaints can be reported to the local or state health department responsible for the restaurant. Alcohol-service complaints may involve state alcohol regulators, while accessibility or employment matters follow separate regulatory paths depending on the issue.
General unresolved consumer complaints can be submitted to the state Attorney General or consumer-protection agency. Payment-card disputes may also be taken to the card issuer when appropriate. Include receipts, photographs, Guest Relations correspondence, and the restaurant’s response.
If a substantial financial, injury, contractual, or other serious dispute remains unresolved, review any applicable terms, releases, or agreements before taking formal action. Depending on the matter, options can include insurance claims, small-claims court, mediation, arbitration, or civil litigation. Seek qualified legal advice for serious injury or significant losses.
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