P. F. Chang’s Headquarters & Corporate Office

About P.F. Chang’s

P.F. Chang’s is a U.S.-based Pan-Asian restaurant company known for wok-fired cooking, Asian-inspired entrées, handmade dumplings, sushi, noodles, rice dishes, cocktails, catering, and full-service dining. The first P.F. Chang’s opened in 1993, but the concept grew from co-founder Philip Chiang’s restaurant background and his collaboration with restaurateur Paul Fleming. The brand built its identity around bringing traditional wok cooking into a modern, polished casual-dining environment.

The company now operates a large domestic and international restaurant network. Current official information describes 215+ U.S. restaurants and nearly 100 additional restaurants across more than 23 countries, while the global brand site describes 300+ restaurants worldwide in more than 20 countries, including international airports and licensed locations. Its menu now draws inspiration from Chinese, Japanese, Korean, Thai, and other Asian cuisines rather than focusing on one national cuisine alone.

P.F. Chang’s is privately held. Paulson & Co. is the majority owner alongside TriArtisan Capital Advisors, which acquired the company in 2019. In November 2025, Jim Mazany became Chief Executive Officer, succeeding Brad Hill. Current 2026 company releases continue to identify Mazany as CEO while P.F. Chang’s expands restaurants, seasonal dining experiences, global licensing, airport locations, catering, and guest loyalty programs.

P.F. Chang’s Headquarters & Corporate Office Address

Current Headquarters

P.F. Chang’s China Bistro, Inc.
8377 East Hartford Drive, 2nd Floor
Scottsdale, AZ 85255
United States

This Scottsdale address is currently published by P.F. Chang’s for Guest Relations, privacy correspondence, Human Resources, marketing inquiries, and its Restaurant Support Office.

Corporate Office

8377 E. Hartford Drive, Suite 200
Scottsdale, AZ 85255
United States

P.F. Chang’s current employee tax-form documentation also identifies Suite 200 at the same Scottsdale corporate campus.

Mailing Address

For general corporate and Guest Relations correspondence

P.F. Chang’s
Attn: Guest Relations Manager
8377 East Hartford Drive
2nd Floor
Scottsdale, AZ 85255

Other Important Address

Formal privacy-related correspondence can be sent to the same Scottsdale corporate address, Attention: Guest Relations Manager.No separate current nationwide legal mailing address is prominently published for routine customer disputes.

Former / Historical Headquarters

No current relocation from Scottsdale has been identified in official P.F. Chang’s materials. Older addresses should not be used if they differ from the current 8377 E. Hartford Drive location.

Quick Information

Corporate Phone Number

480-888-3100

P.F. Chang’s current Rewards terms publish this number for resolving customer concerns.

Customer Service Number

1-866-694-9972

P.F. Chang’s currently publishes this number for Guest Relations, privacy, and accessibility assistance.

Corporate Office Address

8377 East Hartford Drive, 2nd Floor, Scottsdale, AZ 85255

Headquarters Address

8377 East Hartford Drive, Suite 200 / 2nd Floor, Scottsdale, AZ 85255

Email

Privacy: privacy@pfcb.com

Industry

Full-Service Restaurants, Pan-Asian Dining, Catering, Hospitality and International Restaurant Licensing

Founded

1993

Number of Locations

215+ U.S. restaurants and 300+ restaurants worldwide across more than 20 countries and airport markets.

Corporate Office Hours

Guest Relations Contact Center

Monday to Friday: 8:00 AM to 4:00 PM Arizona Time.

Website

https://www.pfchangs.com/

Investor Relations

Not applicable. P.F. Chang’s is privately held.

Careers Page

https://jobs.pfchangs.com/

P.F. Chang’s Products & Services

Full-Service Dining

P.F. Chang’s operates full-service restaurants centered on Asian-inspired cuisine, wok cooking, table service, and hospitality. Restaurants generally offer lunch, dinner, cocktails, desserts, and group dining, with menu selection varying somewhat by market.

Wok-Fired Entrées

Wok cooking remains central to P.F. Chang’s brand identity. Signature entrées include dishes such as Mongolian Beef, Chang’s Spicy Chicken, noodle preparations, rice dishes, and rotating seasonal recipes prepared with high-heat wok techniques.

Chang’s Lettuce Wraps

Chang’s Lettuce Wraps are one of the brand’s best-known appetizers. They are frequently highlighted in company promotions and are positioned as a signature shareable dish that reflects P.F. Chang’s emphasis on recognizable Asian-inspired flavors.

Dumplings and Small Plates

P.F. Chang’s offers handmade or restaurant-prepared dumplings, wontons, spring rolls, egg rolls, and other shareable starters. These products are designed for both traditional dining and group-sharing occasions.

Sushi

Participating P.F. Chang’s restaurants serve sushi rolls and related Japanese-inspired items. Sushi has become a growing part of the brand’s menu and was featured in a dedicated Sushi Boat dining experience during 2026.

Noodles and Rice

The menu includes noodles, fried rice, and other grain-based dishes inspired by several Asian culinary traditions. These can be ordered as entrées or as accompaniments to wok-fired dishes and shared plates.

Vegetarian Options

P.F. Chang’s offers multiple vegetarian dishes across appetizers, entrées, noodles, and sides. Restaurant location pages specifically confirm that vegetarian menu options are available at participating U.S. restaurants.

Handcrafted Cocktails

Most full-service P.F. Chang’s restaurants feature a bar with handcrafted cocktails, Asian-inspired beverages, sake, wine, beer, champagne, and seasonal drinks. Beverage selection differs by state and local licensing requirements.

Dine-In Reservations

Guests can make reservations online through the company’s reservation system or contact individual restaurants directly. Reservation availability varies by restaurant, day, and party size.

Takeout

P.F. Chang’s provides takeout ordering at participating restaurants. Guests can place orders through the company’s digital ordering platform and collect food at the selected restaurant.

Delivery

Many U.S. restaurants offer delivery through P.F. Chang’s online ordering system and approved delivery partners. Delivery fees, radius, menu availability, and operating hours vary by location.

Catering

P.F. Chang’s offers catering for corporate events, birthdays, holiday gatherings, meetings, and private events. Catering choices include boxed lunches, shareable trays, bundles, and customizable packages.

Private Events

The company accepts event requests for larger group dining occasions. Guests planning smaller gatherings can use standard reservations, while larger events can be coordinated through the dedicated events platform.

P.F. Chang’s Rewards

P.F. Chang’s Rewards provides qualifying members with rewards and promotional benefits based on eligible purchases. The program is governed by separate Rewards terms and can be used across participating U.S. restaurants.

Gift Cards

P.F. Chang’s sells physical and electronic gift cards in values generally ranging from $5 to $500. Current terms state that gift cards do not expire and do not carry service fees on unused balances.

International Licensing

P.F. Chang’s selectively licenses its restaurant concept to international partners. The company continues to pursue traditional and non-traditional development opportunities in selected countries and regions.

Airport Restaurants

P.F. Chang’s operates licensed or partner locations in major U.S. airports, including Atlanta, Detroit, Los Angeles, Tampa, Washington National, Salt Lake City, and Seattle-Tacoma. Airport restaurants may have different menus, hours, and operating policies.

P.F. Chang’s Corporate Phone Numbers

Corporate Phone Number

480-888-3100

This number is published in current P.F. Chang’s Rewards terms for customer dispute resolution.

Corporate Headquarters Number

480-888-3100

Headquarters Number

480-888-3100

Corporate Office Number

480-888-3100

Customer Service Number

1-866-694-9972

Customer Support Number

1-866-694-9972

Toll-Free Number

1-866-694-9972

Gift Card Number

1-866-732-4264

Also written as

1-866-PFCHANG.

Rewards Support Number

480-888-3100

Accessibility Number

1-866-694-9972.

Privacy Number

1-866-694-9972

Human Resources Number

480-888-3214

Current applicant privacy information lists this number for Human Resources questions.

Sales Number

No separate universal public sales number is listed. Catering, restaurant orders, and events are handled through the applicable digital or local restaurant channel.

Billing Number

No separate verified nationwide Billing Department number is publicly listed.

Regional Office Number

No universal regional-office number is publicly listed.

Branch Office Number

Individual P.F. Chang’s restaurants have their own phone numbers.

International Number

No single global customer-support number is published. International locations are operated through country-specific licensees and websites.

Emergency / After-Hours Number

No corporate emergency or after-hours hotline is publicly listed.

Investor Relations Number

Not applicable because P.F. Chang’s is privately held.

Media / Press Number

No permanent nationwide press phone number is prominently published in current corporate materials.

Reservations / Booking Number

Reservations are handled by the individual restaurant or online reservation system rather than one national booking number.

How to Reach a Real Person at P.F. Chang’s

For the fastest general assistance, call 1-866-694-9972 during Guest Relations hours, Monday through Friday from 8:00 AM to 4:00 PM Arizona Time. Customers should have the restaurant location, visit date, order number, check or receipt, payment details, and a concise description of the concern ready before contacting the company. This is especially useful for complaints involving digital ordering, restaurant accessibility, privacy, or unresolved location-level service issues.

For a problem involving a specific meal, table-service experience, restaurant employee, reservation, takeout order, delivery order, or local refund, contact the restaurant itself first. The local Operating Partner or restaurant manager usually has the best access to transaction details and operational records. If the concern remains unresolved, contact Guest Relations or call 480-888-3100 for escalation.

For gift cards, use 1-866-732-4264. Applicants or former employees with Human Resources questions can use 480-888-3214 or the appropriate careers channel. This avoids sending specialized inquiries through the ordinary restaurant Guest Relations process.

How to File a Complaint Against P.F. Chang’s

Complaints may involve food quality, billing, service, employee behavior, accessibility, gift cards, rewards, delivery, reservations, privacy, or restaurant conditions. Before escalating, keep the restaurant location, receipt, transaction date, order or reservation number, photographs where relevant, names of staff contacted, payment records, and any previous Guest Relations correspondence.

Step 1: Contact Customer Service

Begin with the restaurant involved or contact Guest Relations at 1-866-694-9972. Explain the problem clearly, provide the restaurant location and transaction details, and state the resolution you are seeking. The company’s Contact Us form is another useful route because it creates a written record that can be reviewed by Guest Relations.

Step 2: Contact the Relevant Department

If the complaint concerns gift cards, call 1-866-732-4264. Accessibility and privacy concerns can use 1-866-694-9972, while employment matters should be directed to Human Resources. Routing the complaint to the appropriate department improves the chance that the issue is reviewed by staff with authority over that specific problem.

Step 3: Request Supervisor or Management Review

For restaurant complaints, ask for the Operating Partner, General Manager, or another senior local manager. If Guest Relations has already opened a case, request additional corporate review and provide the original case history. Keep a simple written timeline showing what happened, when it happened, what was offered, and what remains unresolved.

Step 4: Use the Company’s Written Complaint Channel

Submit the complaint through P.F. Chang’s official Contact Us form or send written correspondence to Guest Relations Manager, 8377 East Hartford Drive, 2nd Floor, Scottsdale, AZ 85255. Written complaints should include copies of receipts, photographs, order confirmations, and other relevant evidence rather than original documents.

Step 5: Contact Corporate Headquarters

If the matter remains unresolved after local and Guest Relations review, send a formal letter to P.F. Chang’s corporate office in Scottsdale. Include your full contact details, restaurant address, date of visit, case number, prior responses, and the exact remedy requested. Using tracked mail can provide proof that the corporate office received the complaint.

Step 6: Use the Specialized Complaint or Dispute Department

For Rewards disputes, P.F. Chang’s current Rewards terms direct customers to 480-888-3100 or written Guest Relations correspondence before formal dispute procedures. Privacy complaints can be directed to privacy@pfcb.com. These specialized routes are preferable when the issue concerns account data, loyalty benefits, or another matter governed by separate program terms.

Step 7: File With the Appropriate Regulator

Food-safety and sanitation complaints may be filed with the local or state health department responsible for the restaurant. Accessibility complaints may fall under applicable disability-rights agencies, while alcohol-service issues may involve state alcohol regulators. The correct regulator depends on the nature and location of the complaint.

Step 8: Use Consumer Protection or Financial Dispute Options

For unresolved billing or card-payment disputes, customers can contact their card issuer or payment provider. General consumer complaints may also be filed with the applicable state Attorney General or consumer-protection agency. Preserve the receipt, correspondence, corporate case number, and proof of prior attempts to resolve the matter before filing externally.

Step 9: Consider Formal Legal or Arbitration Procedures

P.F. Chang’s current Terms of Use and Rewards terms contain arbitration provisions for certain disputes. Before starting formal proceedings, review the current terms that applied to the transaction or Rewards membership and comply with any notice requirements. Arbitration is a legal process, so customers considering significant claims may wish to seek independent legal advice.