Ent Credit Union Headquarters & Corporate Office

About Ent Credit Union

Ent Credit Union was established in 1957 in Colorado Springs, Colorado, to serve people associated with Ent Air Force Base. It began as a small member-owned financial cooperative and gradually expanded to serve individuals, families, and communities throughout Colorado’s Front Range. Unlike a traditional investor-owned bank, a credit union is organized around its members, who use its financial services and participate in the cooperative through membership rights. Over the decades, Ent expanded its branch network and introduced a wider range of deposit, lending, and digital banking services.

Ent has provided personal banking and lending products including checking and savings accounts, vehicle loans, mortgages, credit cards, personal loans, online banking, and financial education. Its service model has emphasized member access, competitive financial products, and local service centers across Colorado. Its annual reporting has documented substantial growth in membership, assets, and lending, reflecting its position as a major regional credit union. Because it is a member-owned cooperative, its business structure differs from that of a publicly traded commercial bank.

Important current-name update: Ent Credit Union has officially changed its name to Wings Credit Union following the combination with Wings Financial Credit Union. The organization has stated that it will continue doing business as Ent Credit Union while the transition to the new name and branding proceeds. The 2025 annual report described the merger as a merger of equals announced in April 2025, and the current official website confirms the name change. Readers looking for the former Ent Credit Union should therefore check the current Wings Credit Union/Ent website and branding before relying on older company information.

Ent Credit Union Headquarters & Corporate Office Address

Current Headquarters

Ent Credit Union / Wings Credit Union
11550 Ent Parkway
Colorado Springs, CO 80921, United States

The 11550 Ent Parkway address is listed as the credit union’s main office in credit union directory records. Because the organization is transitioning its name and branding, visitors should confirm the current office and service-center details on the official website before traveling.

Corporate Office

Ent Credit Union / Wings Credit Union
11550 Ent Parkway
Colorado Springs, CO 80921, United States

This address is associated with the institution’s main office. Routine account assistance is generally available through member service telephone support, digital banking, or a local service center.

Mailing Address

A separate general corporate mailing address could not be independently confirmed from the current official contact information reviewed here. Members should use the address shown on the institution’s current statement or official contact page for mailed correspondence, loan documents, and account-specific requests.

Other Important Address

For branch visits, account opening, lending appointments, and other in-person services, use the official locations directory to identify the appropriate service center. Not every location offers every service, and appointment availability may vary.

Quick Information

Corporate Phone Number

719-574-1100.
This number is published in Ent Credit Union’s annual report.

Customer Service Number

800-525-9623.
This toll-free number is listed in Ent Credit Union’s annual report. Members should verify current routing and availability during the Wings Credit Union transition.

Corporate Office Address

11550 Ent Parkway, Colorado Springs, CO 80921, United States.

Headquarters Address

11550 Ent Parkway, Colorado Springs, CO 80921, United States.

Email

A single general public customer service email address was not verified. Members should use the official website’s contact options or secure online banking messaging for account-specific concerns.

Industry

Financial services, credit unions, consumer banking, deposits, mortgage lending, and personal and business lending.

Founded

Ent was established to serve people connected with Ent Air Force Base in Colorado Springs.

Number of Employees

A current, independently verified employee count for the newly combined organization was not confirmed in the sources reviewed. The total may change as the Wings Credit Union and former Ent operations continue their transition.

Number of Members / Locations / Assets

Ent’s 2025 annual report reported 590,486 members and approximately $9.97 billion in assets for the Ent organization before the full combined organization figures. The current combined Wings Credit Union reports different, larger totals, so figures should not be mixed without identifying the reporting date and entity.

Corporate Office Hours

Hours vary by service center and department. Members should check the official locations directory or contact member services for current lobby hours, appointment availability, and telephone support schedules.

Website

https://www.ent.com/

Investor Relations / Careers Page

Careers: https://www.ent.com/about-us/who-we-are/careers/

As a member-owned credit union, Ent/Wings does not have a conventional public-company investor relations page for stockholders.

Ent Credit Union Products & Services

Checking Accounts

Checking accounts provide members with a place to manage everyday spending, receive deposits, pay bills, and access debit card services. Account features, transaction limits, and fees depend on the particular account option.

Savings Accounts

Savings products allow members to set aside money and earn interest under the terms of their selected account. Members should review minimum balance requirements, dividend rates, and withdrawal rules before opening an account.

Auto Loans

Auto financing helps eligible members purchase new or used vehicles. Loan approval and terms depend on factors such as credit history, income, vehicle details, and the selected repayment period.

Mortgage Loans

Mortgage products support eligible borrowers purchasing or refinancing a home. Members can contact the lending team to discuss available options, application requirements, repayment terms, and qualification criteria.

Personal Loans

Personal loans can help eligible members cover planned expenses or consolidate certain debts. Rates, loan amounts, fees, and repayment periods are subject to approval and product terms.

Credit Cards

Credit card products provide a payment method for purchases and may include account management and transaction-monitoring features. Members should review the applicable annual percentage rate, fees, rewards terms, and credit limits.

Online and Mobile Banking

Digital banking services allow members to access accounts, review transactions, manage payments, and complete selected banking tasks online or through a mobile device. Available functions may depend on account type and the institution’s current digital platform.

Debit Cards and ATM Services

Members can use debit cards for eligible purchases and cash access through supported ATMs. Availability of fee-free transactions and other ATM benefits depends on the account and network terms.

Business Banking

Eligible business members can access financial products designed for business deposits and lending needs. The appropriate service team can explain account options, documentation requirements, and available digital tools.

Financial Education

Ent has provided financial education intended to help members understand saving, borrowing, credit, and other personal finance topics. Educational resources can help members make informed choices but do not replace individualized financial or legal advice.

Member Service Centers

Local service centers offer in-person assistance for selected banking and lending needs. Services and hours differ by location, so members should check the official directory before visiting.

Digital Account and Card Management

Online tools help members review account activity, monitor balances, and manage supported payment or card functions. Members should contact the institution promptly if they notice unauthorized activity or suspect their login credentials have been compromised.

Ent Credit Union Corporate Phone Numbers

Corporate Phone Number

719-574-1100.
This number is published in Ent Credit Union’s annual report.

Corporate Headquarters Number

719-574-1100.
Use this number for general inquiries and ask to be directed to the correct department.

Headquarters Number

719-574-1100
Members should confirm the current contact routing while the institution transitions to the Wings Credit Union name.

Corporate Office Number

719-574-1100.
This is the main publicly listed telephone number found in the annual report.

Customer Service Number

800-525-9623.
This toll-free number appears in Ent Credit Union’s annual report. Verify current availability through the official website.

Customer Support Number

800-525-9623.
Use the official member service channels for account access, deposits, cards, and other routine banking questions.

Toll-Free Number

800-525-9623.
This number is listed in the institution’s annual report.

Sales Number

A separate verified general sales number was not identified. For new accounts, loans, or other products, contact member services or the appropriate service center.

Billing Number

A separate universal billing number is not applicable to every credit union product. For loan payment or account-related questions, contact member services using the official number associated with your account.

Regional Office Number

Separate regional corporate telephone numbers were not verified. Use the official locations directory to find the appropriate service center and its current contact information.

Branch Office Number

Individual service-center numbers and hours may vary. Consult the official locations directory before contacting or visiting a specific branch.

International Number

A separate general international customer service number was not verified. Members calling from outside the United States should consult the institution’s current official contact information for available options.

Emergency / After-Hours Number

A separate universal after-hours number was not verified. For suspected card fraud, lost cards, or unauthorized account activity, use the current instructions in the official website or mobile banking service and act promptly to secure the account.

Investor Relations Number

Not applicable in the usual public-company sense because Ent/Wings is a member-owned credit union rather than a publicly traded company.

Media / Press Number

A separate verified media relations telephone number was not identified in the sources reviewed. Media inquiries should be submitted through the institution’s official website or designated communications channel.

Human Resources Number

A separate public human resources telephone number was not verified. Employment candidates should use the official careers page for open positions and recruitment information.

Fraud / Card Security Number

A separate current fraud-specific telephone number was not independently verified here. Members should use the contact instructions shown in the official banking app or on the institution’s official website, and should never disclose passwords or one-time security codes to an unsolicited caller.

How to Reach a Real Person at Ent Credit Union

Start with the published member service number, 800-525-9623, or the main number 719-574-1100. Since the organization has officially changed its name to Wings Credit Union while continuing to transition its branding, the website or telephone menu may use either the new Wings name or the legacy Ent name. Follow the prompts for deposits, loans, debit or credit cards, digital banking, or membership and ask for a representative if the automated options do not match your concern.

Before calling, prepare your member number if available, the name on the account, relevant transaction dates, and any statement or loan information connected to the issue. Never provide your password, full card security code, or a one-time login code to someone who contacts you unexpectedly. If you suspect fraud, tell the representative immediately and ask what steps are needed to protect the account.

For account opening, mortgage discussions, lending support, or other services that benefit from an in-person conversation, use the official locations directory to identify a suitable service center. The headquarters is not necessarily the correct place for routine member transactions. If the first representative cannot resolve your issue, request a supervisor, record the case number, and ask for a clear timeframe for follow-up.

How to File a Complaint Against Ent Credit Union

Complaints may involve account access, disputed transactions, fees, lending decisions, loan servicing, card problems, or the handling of member requests. Keep statements, transaction records, loan documents, dates of prior calls, and any written responses. Because Ent is transitioning to Wings Credit Union, retain copies of notices that explain any changes to branding or account servicing.

Step 1: Contact Customer Service

Call 800-525-9623 or use the institution’s official contact options. Explain the issue and state what outcome you are seeking, such as correction of a transaction, clarification of a fee, or a review of a loan servicing matter. Ask for a complaint reference number and confirm whether you need to submit supporting documents.

Step 2: Contact the Relevant Department

Ask to be connected to the department responsible for the specific problem. For example, a disputed debit card transaction may require card services, while a mortgage concern may need the lending or mortgage team. Provide the dates, amounts, and documents relevant to the issue, and ask how the department will communicate its decision.

Step 3: Request Supervisor or Management Review

If the initial response does not resolve the complaint, ask for a supervisor or manager to review the case. Explain why the original response was inadequate and identify the action you believe would resolve the matter. Record the date of the escalation and keep any written confirmation or case notes.

Step 4: Use the Company’s Written Complaint Channel

Submit the complaint through the official contact channel, secure online banking message system, or another written method provided by the institution. Include a clear timeline, copies of relevant statements, and previous case numbers. Avoid sending sensitive account information through an unverified email address or public social media post.

Step 5: Contact Corporate Headquarters

If member service has not resolved the issue, contact the main office at 11550 Ent Parkway, Colorado Springs, CO 80921, or call 719-574-1100 and ask how to route a formal complaint. Explain which departments you have contacted and summarize the steps already taken. Keep the complaint factual and include copies rather than original financial documents.

Step 6: Use the Specialized Complaint or Dispute Department

For a dispute involving an electronic funds transfer, credit reporting, loan servicing, or suspected fraud, ask whether a specialized dispute process applies. Follow the institution’s stated deadlines and provide the forms or evidence it requests. A specialized department may require a written claim or additional documentation before it can investigate.

Step 7: File With the Appropriate Regulator

If the complaint concerns a federally insured credit union and remains unresolved, consider contacting the National Credit Union Administration (NCUA), which oversees federal credit unions and administers federal share insurance. The appropriate regulator can depend on the institution’s charter and the nature of the complaint, so verify the current regulator and filing instructions before submitting. Include the institution’s name, a concise account of the problem, and evidence of your attempts to resolve it.

Step 8: Use Consumer Protection or Financial Dispute Options

For issues involving consumer financial products, such as deposit accounts, lending, or credit reporting, consider whether the Consumer Financial Protection Bureau (CFPB) accepts complaints in that category. Its complaint process is not a substitute for every regulator or court procedure, and not every issue will fall within its jurisdiction. Submit accurate information and retain the confirmation number.

Step 9: Consider Formal Legal or Arbitration Procedures

If the matter remains unresolved and involves a significant financial loss or legal rights, consider consulting a qualified attorney or legal aid service. Review the account agreement and applicable law to determine whether arbitration, mediation, or court proceedings may be available. Keep all statements, complaint submissions, responses, and regulatory correspondence together, and pay attention to applicable filing deadlines.