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- Ross Stores
About Ross Stores
Ross Stores, Inc. is a major American off-price retailer headquartered in Dublin, California. The company operates Ross Dress for Less and dd’s DISCOUNTS, two retail chains focused on selling apparel, footwear, accessories, home products, and other merchandise at prices below many traditional department and specialty stores.
Ross Dress for Less is the company’s largest retail concept and the largest off-price apparel and home-fashion chain in the United States. Ross states that its stores generally offer first-quality, in-season brand-name and designer merchandise at savings of approximately 20% to 60% compared with regular department and specialty-store prices. dd’s DISCOUNTS targets a more value-oriented customer and advertises savings of approximately 20% to 70% compared with moderate department and discount-store regular prices.
Ross Stores is an S&P 500, Fortune 500, and Nasdaq 100 company trading under the ticker symbol ROST. The company reported fiscal 2025 revenue of approximately $22.8 billion. It currently operates 1,917 Ross Dress for Less locations and 365 dd’s DISCOUNTS stores. Ross Stores remains headquartered at 5130 Hacienda Drive, Dublin, California 94568.
Quick Information
Corporate Phone Number
925-965-4400
Customer Service Number
800-335-1115
Corporate Office Address
5130 Hacienda Drive, Dublin, CA 94568
Headquarters Address
5130 Hacienda Drive, Dublin, CA 94568
General customer concerns are handled through Ross Stores’ official Contact Us system. Investor Relations email: investor.relations1@ros.com
Industry
Off-Price Retail, Apparel and Home Fashion
Founded
1982 in its modern Ross Stores form
No. of Employees
Approximately 111,000 associates based on the latest company financial information
Corporate Office Hours
Ross does not publish one universal public corporate-office schedule. Individual store hours vary by location and season.
Website
RossStores.com
Investor Relations
Ross Stores Investor Relations
Careers Page
Ross Stores Careers
Ross Stores Products & Services
Women’s Clothing
Ross Dress for Less sells women’s apparel from national, designer, and other brands.
Inventory changes frequently because of the company’s off-price purchasing model.
Men’s Clothing
Ross carries men’s casual clothing, workwear, activewear, outerwear, and other apparel.
Brands and styles vary from store to store.
Children’s Clothing
Customers can shop for clothing for infants, children, and teenagers.
Selections can include everyday clothing, school apparel, sleepwear, activewear, and seasonal items.
Footwear
Ross sells footwear for women, men, and children.
Products can include casual shoes, athletic shoes, sandals, boots, dress footwear, and seasonal styles.
Accessories
Stores carry handbags, wallets, belts, hats, jewelry, sunglasses, and other fashion accessories.
Inventory depends on available off-price merchandise.
Home Décor
Ross offers decorative products for bedrooms, living areas, kitchens, bathrooms, and other areas of the home.
Products can include wall décor, decorative accessories, storage products, and seasonal merchandise.
Bedding
Customers can find sheets, comforters, pillows, blankets, and other bedding products.
Bath Products
Ross sells towels, bath accessories, shower products, organizers, and other bathroom-related merchandise.
Kitchen and Dining Products
Stores carry cookware, utensils, glassware, dishes, food-storage products, kitchen accessories, and related merchandise.
Beauty Products
Ross offers beauty, skincare, hair-care, fragrance, and personal-care merchandise.
Brand selection and product availability change frequently.
Toys
Children’s toys, games, educational products, and seasonal gift items are available at many Ross locations.
Seasonal Merchandise
Ross carries seasonal decorations, gifts, apparel, and home products for holidays and other occasions.
Luggage and Travel Accessories
Customers can find suitcases, travel bags, backpacks, and other travel-related merchandise.
Pet Products
Many Ross locations sell pet beds, toys, feeding products, accessories, and other pet-related items.
dd’s DISCOUNTS
Ross Stores also operates dd’s DISCOUNTS.
This chain focuses on moderately priced apparel, accessories, footwear, and home fashions while targeting even greater discounts compared with many traditional retailers.
Ross Gift Cards
Ross offers gift cards that can be used for eligible purchases at participating Ross Dress for Less stores.
Ross Stores Corporate Phone Numbers
Corporate Phone Number
925-965-4400
This is the verified telephone number associated with Ross Stores’ Dublin, California headquarters.
Corporate Headquarters Number
925-965-4400
Ross corporate information identifies this number with its headquarters at 5130 Hacienda Drive.
Headquarters Number
925-965-4400
This is the principal corporate telephone number for Ross Stores, Inc.
Corporate Office Number
925-965-4400
Corporate inquiries can be directed to this number when appropriate.
Customer Service Number
800-335-1115
Ross publishes this number for customer assistance, including customers who need help accessing information on the Ross Dress for Less website.
Customer Support Number
800-335-1115
This is a verified Ross customer-assistance number.
For a purchase or store-specific complaint, customers should also contact the store involved.
Toll-Free Number
800-335-1115
Ross’ published customer-assistance number is toll-free.
Accessibility Support Number
800-335-1115
Ross specifically directs customers having difficulty accessing information on its website to this number.
Investor Relations Number
800-989-8849
Ross Stores publishes this number for analysts and investors seeking company information.
Investor Relations Email
This email is specifically intended for Investor Relations matters.
It should not be used as general store Customer Service.
Transfer Agent Domestic Number
866-455-3120
Registered shareholders can use the appropriate Computershare contact for stock ownership, transfers, dividends, certificate replacement, and address changes.
Transfer Agent International Number
201-680-6578
International shareholders can use this specialized Computershare number where applicable.
Transfer Agent TDD Number
800-231-5469
This is a specialized shareholder-service contact.
Sales Number
Ross does not operate a conventional national telephone sales service.
Merchandise purchases are primarily made in physical stores.
Human Resources Number
A universal public national HR telephone number was not verified.
Applicants should use the Ross Stores careers platform, while current associates can use MyRoss resources.
Media / Press Number
Ross maintains corporate communications resources, but a permanent general media number should not be substituted for Customer Service unless specifically verified for the inquiry.
How to Reach a Real Person at Ross Stores
For a store-specific issue, contact the Ross Dress for Less location where the purchase or incident occurred and ask to speak with the store manager. This is generally the quickest route for problems involving purchases, returns, employee service, pricing, merchandise, store conditions, or lost items. Keep your receipt and store information available when discussing a transaction.
For general assistance, Ross publishes 800-335-1115. Corporate-level inquiries can be directed to 925-965-4400, while analysts and investors should use 800-989-8849. Shareholder questions involving stock records should be directed to Computershare rather than Ross Customer Service.
Ross Stores Headquarters & Corporate Office Address
Ross Stores Corporate Headquarters
Ross Stores, Inc.
5130 Hacienda Drive
Dublin, CA 94568
This is Ross Stores’ current corporate headquarters.
Investor Relations Address
Investor Relations Department
Ross Stores, Inc.
5130 Hacienda Drive
Dublin, CA 94568
Investor correspondence can be directed to this department.
New York Buying Office
Ross Stores, Inc.
1372 Broadway
New York, NY 10018
Ross maintains buying operations in New York as part of its merchandise sourcing organization.
Los Angeles Buying Office
Ross Stores also maintains buying operations in the Los Angeles area.
These buying offices support merchandise procurement and should not be confused with the Dublin corporate headquarters.
Distribution Network
Ross operates distribution facilities supporting Ross Dress for Less and dd’s DISCOUNTS stores.
Distribution centers are operational facilities and are not substitutes for the corporate headquarters address.
How to File a Complaint Against Ross Stores
Step 1: Speak With the Store Manager
If your complaint involves a specific Ross Dress for Less location, begin by speaking with the store manager.
Provide your receipt, store location, purchase date, approximate time, and a clear explanation of the issue.
Step 2: Ask the Store to Resolve the Problem
Many issues involving returns, pricing, damaged merchandise, employee service, or store conditions can be handled at the store level.
Explain what resolution you are seeking.
Step 3: Contact Ross Customer Service
If the store cannot resolve the issue, contact Ross customer assistance at 800-335-1115.
Provide the store location and details about your previous attempt to resolve the problem.
Step 4: Provide Supporting Documentation
Keep receipts, payment records, photographs, gift-card information, and any correspondence related to the complaint.
For a pricing or transaction dispute, preserve the original receipt whenever possible.
Step 5: Request Escalation
If the initial response is insufficient, request review by the appropriate district, regional, corporate, or Customer Service team.
Clearly explain what happened and what resolution you believe is appropriate.
Step 6: Submit a Written Complaint
Customers can use Ross’ official Contact Us system to create a written record of the concern.
Provide accurate contact information and enough detail for the company to identify the store and transaction.
Step 7: Contact Ross Stores Corporate Headquarters
For an appropriate unresolved corporate-level complaint, correspondence can be directed to:
Ross Stores, Inc.
5130 Hacienda Drive
Dublin, CA 94568
Corporate phone: 925-965-4400
Step 8: Keep Complete Records
Record the dates of calls, names or departments of representatives, store information, complaint-reference numbers, and responses.
Save copies of written correspondence and supporting documents.
Step 9: Contact the Appropriate Consumer Authority
If a significant consumer, accessibility, payment, discrimination, employment, or other regulated complaint remains unresolved, you may consider contacting the appropriate government authority.
The correct agency depends on the nature of the complaint and where the incident occurred.
