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- Panda Express
About Panda Express
Panda Express is the largest family-owned American Chinese restaurant chain in the United States. The company serves American Chinese dishes through more than 2,600 restaurants worldwide and employs approximately 55,000 associates. Panda Express is best known for The Original Orange Chicken, which Executive Chef Andy Kao created in 1987.
The company’s history began in 1973 when Andrew Cherng, his father Master Chef Ming-Tsai Cherng, and his wife Peggy Cherng opened the first Panda Inn restaurant in Pasadena, California. The first Panda Express location opened in 1983 at the Glendale Galleria in Glendale, California.
Panda Express operates under Panda Restaurant Group, Inc., a privately held company headquartered in Rosemead, California. Andrew and Peggy Cherng continue to lead the organization as co-founders and co-chief executive officers.
Quick Information
Industry
Quick-Service and Fast-Casual Restaurants, American Chinese Cuisine
Founded
1983 in Glendale, California
Parent Company
Panda Restaurant Group, Inc.
Company Type
Privately Held and Family Owned
Founders
Andrew Cherng and Peggy Cherng
Chief Executive Officers
Andrew Cherng and Peggy Cherng, Co-Founders and Co-CEOs
Number of Locations
More than 2,600 restaurants worldwide across Panda Restaurant Group
Number of Employees
Approximately 55,000 associates
Customer Service Number
1-800-877-8988
Corporate Office Number
(626) 799-9898
Corporate Headquarters Address
1683 Walnut Grove Avenue, Rosemead, California 91770, United States
Corporate Office Hours
Corporate office hours are generally Monday through Friday during standard business hours. Individual restaurant hours vary by location.
guestrelations@pandarg.com for customer-service questions and complaints
Website
Corporate Website
Careers Page
Products & Services
Panda Express provides American Chinese meals through company-operated restaurants, licensed locations, online ordering, delivery, catering and its mobile application. Its principal products and services include:
- American Chinese Entrées: The Original Orange Chicken, Beijing Beef, Broccoli Beef, Kung Pao Chicken, Honey Walnut Shrimp, Grilled Teriyaki Chicken and rotating dishes
- Sides: Chow Mein, Fried Rice, White Steamed Rice and Super Greens
- Bowls and Plates: A Bowl with one side and one entrée, a Plate with one side and two entrées, or a Bigger Plate with one side and three entrées
- Family Meals: Larger combinations designed for families and groups, normally including multiple entrées and sides
- Panda Cub Meals: Children’s meals that include a junior entrée, junior side, fruit and a beverage
- Appetizers: Chicken Egg Rolls, Vegetable Spring Rolls and Cream Cheese Rangoons
- Catering: Party trays and larger meal packages for offices, schools, celebrations and community events
- Online Ordering: Pickup and delivery orders through PandaExpress.com and the Panda Express mobile application
- Panda Rewards: A loyalty program that allows members to earn Panda Points on qualifying purchases and redeem available rewards
- Gift Cards: Physical and digital gift cards that can be purchased, reloaded and checked online
- Fundraising: Local and nationwide fundraising programs for eligible schools, charities and nonprofit organizations
- Licensing Opportunities: Panda Express locations at airports, universities, hospitals, military facilities, casinos and other nontraditional venues
Menu items, prices, restaurant hours, delivery services and promotions vary by location.
Corporate Phone Numbers
Main Guest Care Number
1-800-877-8988 is Panda Express’s primary toll-free contact number for restaurant feedback, order concerns, service complaints, Panda Rewards questions and general customer assistance.
Corporate Headquarters Main Line
(626) 799-9898 is the main telephone number for Panda Restaurant Group’s corporate headquarters at 1683 Walnut Grove Avenue in Rosemead, California.
The corporate switchboard is primarily intended for company and administrative matters. Customers with restaurant or order problems should begin with the restaurant involved or Panda Express Guest Care.
Gift Card Customer Support
1-833-299-4875 is the dedicated support number for Panda Express gift-card questions. Support is generally available from 8:00 a.m. to 8:00 p.m. Eastern Time, seven days a week.
Customers can use this number for physical or digital gift-card delivery, balance, activation and replacement concerns.
Local Restaurant Phone Numbers
Each Panda Express restaurant has its own telephone number. Customers can find the correct number through the location finder on PandaExpress.com.
The local restaurant should be contacted first for missing food, incorrect items, operating hours, order readiness and immediate food-quality concerns.
How to Reach a Real Person at Panda Express
The quickest way to speak with someone about a restaurant order is to call the Panda Express location that prepared the food. Use the restaurant locator on PandaExpress.com, select the applicable location and call the displayed telephone number.
Ask to speak with the manager on duty if the issue involves incorrect food, missing items, employee conduct, cleanliness, payment errors or an unsatisfactory restaurant experience. Have the receipt, order number, restaurant address and visit time available.
For an unresolved complaint, call Panda Express Guest Care at 1-800-877-8988. Follow the telephone prompts for guest feedback or customer assistance. Ask the representative to create a formal case and provide a reference number.
Customers can also submit feedback through the official Panda Express contact form. Include the restaurant location, order number, purchase date and a clear explanation of the requested resolution.
For gift-card assistance, call 1-833-299-4875 rather than the general Guest Care number.
Panda Express Headquarters & Corporate Office Address
Panda Restaurant Group’s headquarters is located in Rosemead, California. The corporate office manages Panda Express operations, finance, marketing, technology, human resources, legal affairs, real estate, restaurant development and other support functions.
The headquarters is not a regular restaurant, return counter or walk-in Guest Care center. Customers should contact Guest Care before mailing documents or visiting the property.
Panda Restaurant Group, Inc. Corporate Headquarters
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, California 91770
United States
Corporate phone: (626) 799-9898
Guest Care Mailing Address
Panda Restaurant Group, Inc.
Attention: Guest Care
P.O. Box 1159
Rosemead, California 91770
United States
Customers sending a written complaint should include their full name, contact information, restaurant location, order number, purchase date, case number and requested resolution.
Do not mail food, gift cards, payment cards or original receipts unless Panda Express provides verified instructions.
How to File a Complaint Against Panda Express
Step 1: Speak With the Restaurant Manager
Contact the restaurant where the problem occurred and ask for the manager on duty. Explain the issue and provide the receipt or order number. Restaurant managers can often correct an order, review a payment problem or provide another appropriate resolution.
Step 2: Call Panda Express Guest Care
If the restaurant cannot resolve the complaint, call 1-800-877-8988. Provide the restaurant address, visit date, order details and names of any employees previously contacted. Ask for a case or reference number.
Step 3: Submit the Online Contact Form
Use the official contact form on PandaExpress.com. Select the appropriate complaint category and provide complete information. Upload the receipt or photographs if the form permits attachments.
Step 4: Contact Gift Card Support
For a missing, inactive, damaged or incorrectly charged gift card, call 1-833-299-4875. Keep the original receipt, confirmation email and gift-card number available.
Step 5: Request Escalation to a Supervisor
If the first Guest Care representative cannot resolve the issue, ask for the case to be escalated to a supervisor or an appropriate customer-relations specialist.
Step 6: Write to Guest Care
Send a formal written complaint to Panda Restaurant Group, Inc., Attention: Guest Care, P.O. Box 1159, Rosemead, CA 91770. Include copies of supporting records instead of irreplaceable original documents.
Step 7: Contact the Delivery Platform
If the order was placed through DoorDash, Uber Eats or another delivery provider, report delivery and refund problems through that platform. The third-party service may control the payment and refund process.
Step 8: Report Food-Safety Concerns
Contact the restaurant immediately about suspected contamination, foreign objects or foodborne illness. Serious concerns may also be reported to the local or state health department. Seek medical attention when necessary.
Step 9: Contact a Consumer-Protection Agency
Unresolved complaints involving unauthorized charges, misleading promotions or other consumer issues may be reported to the Federal Trade Commission or the appropriate state attorney general’s consumer-protection office.
Frequently Asked Questions
Where is Panda Express headquartered?
Panda Express is headquartered through Panda Restaurant Group at 1683 Walnut Grove Avenue, Rosemead, California 91770.
What is the Panda Express customer-service number?
Call Panda Express Guest Care at 1-800-877-8988.
What is the Panda Express corporate phone number?
The Panda Restaurant Group corporate headquarters number is (626) 799-9898.
Who owns Panda Express?
Panda Express is owned by Panda Restaurant Group, a privately held, family-owned company led by Andrew and Peggy Cherng.
Who founded Panda Express?
Andrew Cherng and Peggy Cherng founded Panda Express. The first location opened in Glendale, California, in 1983.
Who are the CEOs of Panda Express?
Andrew Cherng and Peggy Cherng lead Panda Restaurant Group as co-founders and co-chief executive officers.
What is the Panda Express gift-card support number?
Call 1-833-299-4875 for Panda Express gift-card assistance.
How do I complain about a Panda Express restaurant?
Speak with the restaurant manager first. If the matter remains unresolved, call Guest Care at 1-800-877-8988 or use the official online contact form.
How do I contact Panda Express about a missing delivery order?
Contact the restaurant that prepared the order. If a third-party delivery service handled the transaction, contact that platform as well.
Can I visit Panda Express headquarters for customer service?
No. The Rosemead headquarters is a corporate office and should not be treated as a restaurant or walk-in customer-service location.
