Kia Motors America
About Kia Motors America
Kia Motors America, now officially known as Kia America, Inc., is the U.S. sales, marketing, distribution, and customer-support organization for Kia vehicles. The company is headquartered in Irvine, California, and operates as part of Kia Corporation, the South Korean automobile manufacturer.
Kia Motors America officially changed its name to Kia America in May 2021 as part of Kia’s global brand transformation and long-term strategy focused on electrification, mobility, and new vehicle technologies. Although the former name is still widely searched online, Kia America, Inc. is the company’s current official name.
Kia America sells gasoline, hybrid, plug-in hybrid, and fully electric vehicles through a network of nearly 800 dealerships across the United States. Its current lineup includes popular models such as the Telluride, Sportage, Sorento, Carnival, K4, K5, Seltos, Soul, EV6, and EV9.
Several Kia models are also assembled in the United States. Kia maintains major manufacturing operations in Georgia, while additional Kia vehicles are now produced at Hyundai Motor Group Metaplant America.
Kia America is currently led by Seungkyu “Sean” Yoon, President and CEO of Kia North America and Kia America.
Quick Information
Industry
Automotive Manufacturing and Distribution
Founded in the United States
1992
Parent Company
Kia Corporation
Corporate Phone Number
949-468-4800
Customer Service Number
1-800-333-4542
Corporate Office Address
111 Peters Canyon Road
Irvine, CA 92606
United States
Headquarters Address
111 Peters Canyon Road
Irvine, CA 92606
United States
CustomerCareSupport@kiausa.com
President & CEO
Seungkyu “Sean” Yoon
Customer Care Mailing Address
P.O. Box 52410
Irvine, CA 92619-2410
U.S. Dealer Network
Nearly 800 dealerships
Website
Kia Products & Services
Kia America offers a broad selection of passenger vehicles, SUVs, crossovers, electrified vehicles, and vehicle ownership services throughout the United States.
Cars and SUVs
Kia’s U.S. vehicle lineup includes compact cars, sedans, crossovers, SUVs, and multi-purpose vehicles. Popular nameplates include the Telluride, Sportage, Sorento, Seltos, Soul, Carnival, K4, and K5.
Electric Vehicles
Kia has expanded significantly into battery-electric vehicles. Models such as the EV6 and EV9 form an important part of the company’s U.S. electrification strategy.
Hybrid and Plug-In Hybrid Vehicles
Kia also offers hybrid and plug-in hybrid versions of selected models, providing customers with alternatives between traditional gasoline vehicles and fully electric vehicles.
Kia Connect
Kia Connect provides eligible vehicle owners with connected-car features that may include remote vehicle functions, vehicle status information, navigation services, maintenance information, and emergency assistance depending on the vehicle and subscription.
Kia Access
The Kia Access app allows eligible owners to manage aspects of their vehicle ownership experience from a mobile device, including Kia Connect features, vehicle information, maintenance resources, and service scheduling.
Roadside Assistance
Eligible new Kia vehicles include roadside-assistance coverage subject to Kia’s applicable warranty terms. Emergency roadside assistance is available 24 hours a day through 1-800-333-4542.
Kia America Corporate Phone Numbers
Kia Corporate Headquarters
949-468-4800
This is Kia America’s corporate headquarters telephone number associated with its office at 111 Peters Canyon Road in Irvine, California.
For ordinary vehicle problems, warranty concerns, dealership complaints, or customer-service questions, customers should normally contact Kia Customer Care rather than the corporate switchboard.
Kia Customer Care Center
1-800-333-4542
Kia also presents this number as 1-800-333-4KIA.
The Customer Care Center handles questions concerning Kia vehicles, warranties, dealership experiences, ownership matters, and other customer concerns.
Customer assistance is currently available:
Monday through Friday: 5:00 AM to 6:00 PM Pacific Time
Saturday and Sunday: Closed
U.S. public holidays: Closed
Kia Roadside Assistance
1-800-333-4542
Emergency roadside assistance is available 24 hours a day, 365 days a year for eligible vehicles, subject to the terms of the applicable Kia warranty and roadside-assistance program.
How to Reach a Real Person at Kia America
The best number for reaching Kia about a vehicle or customer-service issue is:
1-800-333-4542
Follow the telephone prompts for Kia Customer Care and select the option that most closely matches your issue.
Before calling, have the following information ready:
- Vehicle Identification Number (VIN)
- Vehicle model and model year
- Current mileage
- Kia dealership involved
- Repair-order or service information
- Dates of previous dealership visits
- Existing Kia case number, if applicable
For repair, warranty, or dealership-service problems, Kia generally recommends contacting the authorized Kia dealer first. If the dealership cannot resolve the matter, contact the Kia Customer Care Center and explain the steps already taken.
Ask the representative to create a case and provide you with the case number. If the problem remains unresolved, request that the matter be reviewed or escalated.
Customers can also use Kia’s online owner resources and contact options through the official Kia website and Kia Owners Portal.
Kia America Headquarters & Corporate Office Address
Kia America is headquartered in Irvine, California.
Kia America Corporate Headquarters
111 Peters Canyon Road
Irvine, CA 92606
United States
Corporate Phone: 949-468-4800
Kia’s own corporate documentation identifies this address as the headquarters of Kia America, Inc. Kia’s official careers website also lists the same address for its U.S. sales organization.
The Irvine headquarters supports Kia’s U.S. operations, including sales, marketing, product planning, communications, customer experience, dealer operations, and other corporate functions.
Kia Customer Care Mailing Address
For ordinary customer-care correspondence, Kia provides a separate mailing address:
Kia America, Inc.
Kia Customer Care Center
P.O. Box 52410
Irvine, CA 92619-2410
United States
Customers with vehicle or dealership complaints should generally use the Customer Care Center rather than mailing routine complaints directly to the corporate headquarters.
Kia Manufacturing Operations
Kia’s U.S. corporate headquarters should not be confused with its manufacturing operations.
Kia Georgia operates a major manufacturing facility at:
7777 Kia Parkway
West Point, Georgia 31833
Kia America is headquartered in California, while vehicle manufacturing takes place at facilities including Kia Georgia and, for selected models, Hyundai Motor Group Metaplant America.
How to File a Complaint Against Kia America
Step 1: Contact the Kia Dealership
For problems involving repairs, warranty service, vehicle condition, dealership employees, or a recent vehicle purchase, begin with the dealership involved.
Ask to speak with the service manager, sales manager, or dealership general manager depending on the nature of the complaint.
Keep copies of repair orders, invoices, emails, and other documents related to the problem.
Step 2: Contact Kia Customer Care
If the dealership cannot resolve the issue, contact:
Kia Customer Care Center
1-800-333-4542
Explain the problem clearly and provide your VIN, mileage, dealership name, repair history, and previous attempts to resolve the concern.
Ask Kia to create a case and keep your case number for future communication.
Step 3: Request Escalation
If the initial Kia representative cannot resolve the issue, ask whether the case can be escalated for further review.
Keep notes showing the dates of your calls, representative names when available, case number, and any resolution Kia has offered.
Step 4: Send a Written Complaint
Customers can send written customer-care correspondence to:
Kia America, Inc.
Kia Customer Care Center
P.O. Box 52410
Irvine, CA 92619-2410
United States
Include your full name, contact information, VIN, vehicle mileage, dealership information, repair history, Kia case number, and the resolution you are requesting.
Step 5: Warranty or Lemon Law Complaints
Customers experiencing repeated serious warranty problems should review the warranty and consumer-information manual supplied with their vehicle and the lemon-law requirements applicable in their state.
For certain California warranty claims, Kia currently provides the official written-notice email:
CustomerCareSupport@kiausa.com
This email is specifically published by Kia for qualifying California warranty and lemon-law notices and should not be treated as a general-purpose customer-service email.
Kia may also provide dispute-resolution procedures such as BBB AUTO LINE where applicable under the customer’s warranty documentation or state law.
Step 6: Report Serious Safety Problems
Vehicle defects involving safety may also be reported to the National Highway Traffic Safety Administration (NHTSA).
Customers should still notify Kia and their authorized Kia dealership so that the manufacturer has an opportunity to investigate and address the vehicle concern.
