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- Instacart
About Instacart
Instacart is a major North American grocery technology company that connects consumers with supermarkets, pharmacies, convenience stores, specialty retailers, and other businesses through digital ordering and fulfillment technology. The company was founded in 2012 and is formally incorporated as Maplebear Inc., while doing business under the Instacart brand.
Instacart allows customers to order groceries and other products through its website and mobile application for delivery or pickup from participating retailers. The company has expanded beyond consumer delivery through Instacart Enterprise Platform, ecommerce technology, fulfillment services, advertising, connected-store technology, smart Caper Carts, retailer insights, and other services for grocery businesses and brands. By the end of 2025, Instacart reported that it had powered more than 1.6 billion orders and supported more than 2,200 retail banners.
Maplebear Inc. is publicly traded on the Nasdaq Global Select Market under the ticker symbol CART. Its current principal executive offices and corporate headquarters are located at 50 Beale Street, Suite 600, San Francisco, California 94105. Instacart reported approximately 3,600 full-time employees worldwide as of December 31, 2025.
Quick Information
Corporate Phone Number
888-246-7822
Customer Service Number
888-246-7822
Corporate Office Address
50 Beale Street, Suite 600, San Francisco, CA 94105
Headquarters Address
50 Beale Street, Suite 600, San Francisco, CA 94105
General customer support is handled through the Instacart Help Center and live support. Investor Relations: investors@instacart.com
Industry
Grocery Technology, Ecommerce and Delivery Services
Founded
2012
No. of Employees
Approximately 3,600 full-time employees worldwide as of December 31, 2025
Corporate Office Hours
Instacart does not publish one universal headquarters office schedule. Customer support is available through the Help Center, live support, and telephone assistance.
Website
Instacart.com
Investor Relations
Instacart Investor Relations
Careers Page
Instacart Careers
Instacart Products & Services
Grocery Delivery
Instacart allows customers to order groceries from participating retailers for delivery.
Customers can browse products, choose replacements, communicate with shoppers, and track eligible orders through the platform.
Grocery Pickup
Many participating retailers provide pickup through Instacart-powered ordering.
Customers can place an order digitally and collect it from the selected store.
Instacart Marketplace
Instacart Marketplace connects customers with thousands of retailer locations through the Instacart app and website.
Available stores depend on the customer’s delivery area.
Retailer Ecommerce Technology
Instacart provides technology that allows retailers to operate digital storefronts.
These services can support ordering, payments, fulfillment, and customer engagement.
Instacart Enterprise Platform
The Enterprise Platform provides technology for retailers that want to manage online and in-store digital commerce.
Services can include ecommerce, fulfillment, advertising, connected stores, and insights.
Instacart Ads
Instacart operates an advertising business that allows consumer brands and retailers to promote products within digital shopping experiences.
Advertising products can help brands reach customers near the point of purchase.
Caper Carts
Instacart develops smart shopping carts known as Caper Carts.
These carts use digital displays and technology designed to improve in-store shopping, promotions, and checkout experiences.
Connected Stores
Instacart provides Connected Stores technology designed to connect physical stores with digital tools.
Available capabilities can include smart carts, electronic shelf technology, and other retail systems.
Instacart+
Instacart+ is the company’s membership program.
Eligible subscribers can receive delivery-fee and service-related benefits subject to membership terms and minimum-order requirements.
Instacart for Business
Instacart for Business provides organizations with purchasing tools for groceries, office supplies, food, and other business needs.
Convenience Delivery
The platform provides delivery from participating convenience stores in eligible locations.
Pharmacy and Health-Related Retail
Instacart works with pharmacies and health-oriented retailers to facilitate eligible product delivery.
Prescription services and regulations vary by retailer and location.
Alcohol Delivery
Alcohol delivery is available in eligible jurisdictions through participating retailers.
Customers must meet applicable age-verification and legal requirements.
Shopper Platform
Instacart connects eligible independent shoppers with customer orders.
Shoppers use a separate app and specialized support channels.
Retailer-Owned Storefronts
Some orders powered by Instacart are placed directly through a retailer’s website or app.
In those transactions, the retailer may control the customer account, payment, and order information even though Instacart supplies fulfillment technology.
Instacart Corporate Phone Numbers
Corporate Phone Number
888-246-7822
Maplebear Inc.’s current SEC filings identify this number alongside its San Francisco principal executive offices.
Corporate Headquarters Number
888-246-7822
This is the verified telephone number associated with Instacart’s current corporate headquarters.
Headquarters Number
888-246-7822
Current SEC records associate this number with 50 Beale Street, Suite 600.
Corporate Office Number
888-246-7822
This is Instacart’s primary published company telephone number.
Customer Service Number
888-246-7822
Instacart officially instructs customers to call this number for assistance with orders placed through Instacart.
Customer Support Number
888-246-7822
Customers can use this verified number for appropriate support questions.
Toll-Free Number
888-246-7822
This number is toll-free in the United States.
Order Support Number
888-246-7822
Customers experiencing problems with orders placed through Instacart can contact support at this number.
Instacart+ Support Number
888-246-7822
Instacart+ membership issues can also be handled through Instacart support.
Privacy Number
888-246-7822
Instacart’s Privacy Policy publishes the same number for appropriate privacy-related contact.
Accessibility Support Number
888-317-8968
Instacart publishes this number for users with disabilities who need its Privacy Policy in an alternative format or require appropriate accessibility assistance.
Privacy Email
This address is specifically for questions concerning Instacart’s privacy practices.
Customer Privacy Email
Customers who cannot access their account can use this email for qualifying personal-data access or deletion requests.
Investor Relations Email
Instacart publishes this email for investor inquiries.
Investor Relations Number
A separate permanent Investor Relations telephone number is not prominently published.
Investors should use the dedicated Investor Relations email or corporate IR resources.
Media / Press Email
This email is specifically intended for press inquiries.
Human Resources Number
A universal public Human Resources telephone number was not verified.
Employment inquiries should be handled through Instacart Careers.
How to Reach a Real Person at Instacart
Customers can call 888-246-7822 for support with orders placed through the Instacart website or app. Customers can also open the Instacart Help Center, select the relevant order or issue, and choose the available support option. Live chat and other assistance options may be provided depending on the issue.
If the order was placed directly through a retailer’s own website or app, Instacart advises customers that the retailer may control the account, payment, and order details. In that situation, the customer may need to contact the retailer rather than Instacart. Shoppers seeking support should use the Shopper app because shopper support is handled through different channels.
Instacart Headquarters & Corporate Office Address
Instacart Corporate Headquarters
Maplebear Inc. dba Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105
This is Instacart’s current principal executive-office address.
Corporate Headquarters Office
Instacart leases approximately 57,000 square feet at its San Francisco headquarters.
The current headquarters lease extends through May 2034.
New York Office
Instacart maintains an office in New York City, New York.
Fort Lauderdale Office
The company maintains another North American office in Fort Lauderdale, Florida.
Toronto Office
Instacart also has an office in Toronto, Ontario, Canada.
Dublin Office
The company maintains international operations in Dublin, Ireland.
Australia Office
Instacart reports maintaining an office near Melbourne, Australia.
Shanghai Office
The company also maintains an office in Shanghai, China.
Privacy Correspondence Address
Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105
The company’s Global Privacy Team uses this same San Francisco corporate address.
How to File a Complaint Against Instacart
Step 1: Review the Order in Your Account
If the complaint involves a specific Instacart order, open the order in your account.
Check the receipt, substitutions, refunds, delivery information, charges, and shopper messages before contacting support.
Step 2: Contact Instacart Customer Service
Call:
888-246-7822
You can also use the Instacart Help Center and select Connect with Instacart or Get help.
Step 3: Choose the Correct Complaint Category
Select the category that best describes your issue.
Common categories include orders, payments, charges, promotions, delivery, Instacart+, account settings, and technical problems.
Step 4: Provide Complete Order Information
Provide your order number, retailer, delivery date, disputed item, amount charged, photographs where relevant, and a clear explanation of the problem.
Avoid sending sensitive financial data through unverified channels.
Step 5: Request a Refund or Credit Review
For missing, damaged, spoiled, incorrect, or improperly charged items, ask support to review eligibility for a refund, adjustment, or credit.
The outcome depends on the circumstances and applicable Instacart policies.
Step 6: Request Escalation
If the first support representative cannot resolve the complaint, ask for escalation.
Provide details about the previous response and explain what remains unresolved.
Step 7: Contact the Retailer When Necessary
If the order was placed through a retailer’s own website or application rather than directly through Instacart, contact the retailer when the account or payment issue is controlled by that retailer.
Instacart may only be providing fulfillment technology in these transactions.
Step 8: Keep Complete Records
Save receipts, screenshots, order details, support messages, refund decisions, photographs, and case numbers.
These records can help if additional review becomes necessary.
Step 9: Contact Instacart Corporate Headquarters
For an appropriate serious unresolved corporate matter, correspondence can be directed to:
Maplebear Inc. dba Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105
Step 10: Use the Privacy Process for Privacy Complaints
Privacy issues should be directed to Instacart’s privacy team.
Depending on the request, customers can use privacy@instacart.com or customerprivacy@instacart.com.
Step 11: Contact an Appropriate External Authority
If a serious unresolved issue involves consumer protection, payment processing, privacy, discrimination, or another regulated matter, you may consider contacting the appropriate government or regulatory authority.
The correct agency depends on the type of complaint and jurisdiction.
