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- Instacart
About Instacart
Instacart is a North American grocery technology company that connects customers with supermarkets, pharmacies, warehouse clubs, specialty retailers, convenience stores, and other participating merchants.
The company was founded in 2012 and developed into one of the largest grocery delivery and pickup platforms in the United States and Canada.
Customers use Instacart’s website and mobile app to choose products from participating retailers. Independent shoppers may then shop for and deliver eligible orders, while some retailers also offer pickup options powered by Instacart technology.
Instacart’s legal corporate name is Maplebear Inc. The company became publicly traded in 2023 under the Nasdaq ticker symbol CART.
Instacart’s current corporate headquarters is located at 50 Beale Street, Suite 600, San Francisco, California 94105. Its 2026 SEC information and current Terms continue to confirm this address.
Quick Information
Industry
Grocery Technology and Delivery
Founded
2012
Corporate Phone Number
1-888-246-7822
Customer Service Number
1-888-246-7822
Corporate Office Address
50 Beale Street, Suite 600
San Francisco, CA 94105
United States
Headquarters Address
50 Beale Street, Suite 600
San Francisco, CA 94105
United States
legal@instacart.com
For legal and Terms-related correspondence
Corporate Name
Maplebear Inc.
Stock Symbol
NASDAQ: CART
Customer Support
Help Center, Account Support and Phone
Business Customer Support
1-833-469-9900
Website
Instacart Products & Services
Instacart provides consumer grocery delivery, pickup, ecommerce infrastructure, retail technology, advertising, and business-ordering services.
Grocery Delivery
Customers can order groceries and other eligible products from participating retailers.
Orders can include fresh produce, meat, dairy, household goods, pharmacy products, beverages, personal-care products, and other merchandise depending on the retailer.
Store Pickup
Participating retailers offer curbside or in-store pickup through technology powered by Instacart.
Availability varies by store and market.
Instacart+
Instacart+ is the company’s membership program.
Eligible members may receive reduced delivery-related fees or other benefits on qualifying orders, subject to current membership terms.
Retail Technology
Instacart provides ecommerce and digital-shopping infrastructure to grocery and retail partners.
This can include online storefronts, fulfillment technology, ordering systems, and digital retail tools.
Instacart Ads
Brands can advertise products through Instacart’s marketplace and retailer technology ecosystem.
Business Ordering
Instacart provides business-ordering options for workplaces and organizations purchasing groceries or supplies.
Mobile App
The Instacart mobile app allows customers to browse retailers, place orders, communicate with shoppers, approve substitutions, track deliveries, and manage accounts.
Instacart Corporate Phone Numbers
Main Instacart Contact Number
1-888-246-7822
Instacart’s current Terms identify this number alongside its San Francisco corporate address.
Customer Service
1-888-246-7822
Instacart specifically directs customer-service users to their account settings, Help Center, or this telephone number.
Instacart Business Customer Support
1-833-469-9900
This number is currently provided for Instacart Business support.
How to Reach a Real Person at Instacart
For general customer service, call:
1-888-246-7822
Customers should also sign into their Instacart account and open the Help Center.
Before contacting support, have the following information ready:
- Instacart order number
- Retailer name
- Order date
- Delivery address
- Account phone number
- Email address
- Missing or damaged item details
- Refund information
- Shopper information when relevant
Starting from the affected order can make it easier for the support representative to locate the transaction.
For business accounts, use:
1-833-469-9900
Instacart Headquarters & Corporate Office Address
Instacart Corporate Headquarters
Maplebear Inc. d/b/a Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105
United States
Phone: 1-888-246-7822
Instacart’s current Terms identify this location directly, and June 2026 SEC records also show 50 Beale Street, Suite 600 as Maplebear Inc.’s issuer address.
Legal Email
For questions specifically involving Instacart’s Terms:
This should not be treated as a substitute for normal customer-service channels.
How to File a Complaint Against Instacart
Step 1: Open the Affected Order
Start by locating the order in your Instacart account.
Report missing, incorrect, damaged, or other order-related problems through the order interface where available.
Step 2: Contact Instacart Customer Service
Call:
1-888-246-7822
Provide the order number and details of the issue.
Step 3: Use the Help Center
Customers can use Instacart’s Help Center for account, delivery, refund, membership, and retailer-order concerns.
Step 4: Request Further Review
If the initial resolution does not address the problem, request escalation or further review.
Keep records of:
- Order confirmations
- Receipts
- Screenshots
- Chat transcripts
- Refund details
- Dates of communication
- Case numbers
Step 5: Contact Instacart in Writing
For serious unresolved correspondence:
Instacart
50 Beale Street, Suite 600
San Francisco, CA 94105
United States
Step 6: Privacy or Legal Complaints
Privacy matters can be handled through Instacart’s privacy processes.
For Terms-related legal correspondence:
Step 7: External Consumer Complaint
California residents are specifically informed in Instacart’s Terms that certain complaints may be reported to the California Department of Consumer Affairs. Other customers may use the appropriate consumer-protection authority in their jurisdiction when necessary.
