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- Green Dot Corporation
About Green Dot Bank
Green Dot Bank is an American banking institution that operates as part of Green Dot Corporation, a publicly traded financial-technology company and registered bank holding company. Green Dot Corporation was founded in 1999 and has evolved from a prepaid-card business into a broad financial-services organization offering debit and prepaid products, checking accounts, payroll services, money movement, tax refund solutions, cash deposits, and Banking-as-a-Service products. Through these services, Green Dot supports both individual consumers and businesses with a wide range of financial solutions.
Green Dot Bank is a Member FDIC institution and operates under several registered trade names, including Green Dot Bank, GO2bank, GoBank, and Bonneville Bank. Green Dot explains that these trade names refer to the same FDIC-insured bank for deposit-insurance purposes. In addition to serving consumers directly, Green Dot provides banking infrastructure and embedded-finance services that enable other companies to offer financial products, payment services, and money-movement solutions to their customers.
A significant corporate change occurred before this revamp, as Green Dot Corporation is no longer headquartered in California. Current 2026 SEC filings confirm that the company’s principal executive offices are located at 1675 N. Freedom Boulevard (200 West), Building 1, Provo, Utah 84604. From its Utah headquarters, Green Dot continues to operate its financial-services and banking technology businesses while providing digital banking, payment, and embedded-finance solutions to consumers and corporate partners.
Quick Information
Industry
Banking and Financial Technology
Founded
1999
Corporate Phone Number
(626) 765-2000
Customer Service Number
(866) 795-7597
Corporate Office Address
1675 N. Freedom Boulevard (200 West)
Building 1
Provo, UT 84604
United States
Headquarters Address
1675 N. Freedom Boulevard (200 West)
Building 1
Provo, UT 84604
United States
Green Dot does not currently publish a universal general customer-service email. Customers should use authenticated live chat or telephone support.
Bank
Green Dot Bank, Member FDIC
Stock Symbol
NYSE: GDOT
Customer Support Hours
5:00 AM to 9:00 PM Pacific Time
7 days a week
Customer Mailing Address
P.O. Box 1070
West Chester, OH 45071
Website
Green Dot Bank Products & Services
Green Dot provides banking, card, payment, money-movement, and financial-technology services to consumers and businesses.
Green Dot Debit and Prepaid Products
Green Dot offers debit and prepaid card products that allow qualifying customers to receive money, make purchases, access funds, and manage financial accounts.
Green Dot Bank Accounts
Green Dot Bank provides banking services for qualifying Green Dot products.
Green Dot Bank is a Member FDIC institution.
GO2bank
GO2bank is a digital-banking brand within the Green Dot banking organization.
It provides mobile banking and account services designed for customers who prefer a primarily digital banking experience.
GoBank
GoBank is another registered Green Dot Bank trade name.
Customers using a GoBank-branded product are still using services associated with the same FDIC-insured Green Dot Bank institution.
Cash Deposits
Green Dot operates a large retail cash-deposit network.
The company has described its network as including more than 90,000 retail distribution locations nationwide.
Direct Deposit
Eligible customers can arrange direct deposits for payroll, government benefits, tax refunds, and other qualifying payments.
Payroll Cards
Green Dot provides payroll-related card services for businesses and employees.
Tax Refund Services
Green Dot provides financial infrastructure related to tax refunds and disbursements.
Banking-as-a-Service
Green Dot’s Banking-as-a-Service platform provides financial infrastructure that allows partner companies to offer customized banking and money-movement products.
Green Dot Corporate Phone Numbers
Green Dot Corporate Office
(626) 765-2000
Green Dot’s current August 2026 SEC filing identifies this telephone number with its principal executive offices in Provo, Utah.
Although the area code is associated with California, the company’s current corporate address is in Utah.
The telephone number should therefore not be used as evidence that Green Dot is still headquartered in California.
Green Dot Customer Support
(866) 795-7597
Green Dot officially publishes this number for Customer Support.
Customer Support Hours
Green Dot currently states that Customer Support is available:
5:00 AM to 9:00 PM Pacific Time
7 days a week
Card-Specific Telephone Numbers
Some Green Dot programs and partner cards may use different customer-service numbers.
Customers should use the telephone number printed on the back of their specific card when applicable.
How to Reach a Real Person at Green Dot Bank
For general Green Dot Customer Support, call:
(866) 795-7597
Customer Support is currently available from:
5:00 AM to 9:00 PM Pacific Time, seven days a week.
Green Dot also offers authenticated live chat.
Sign into your account and select the option to chat with a specialist.
Before contacting Green Dot, have the following information available:
- Green Dot account information
- Card information
- Name
- Address
- Recent transaction details
- Disputed transaction date
- Transaction amount
- Identity-verification information
- Previous case number
For account security, customers should avoid providing card numbers or sensitive financial information through unofficial contact channels.
If a card is lost, stolen, or used without authorization, contact Green Dot immediately.
Green Dot Bank Headquarters & Corporate Office Address
Current Green Dot Corporate Headquarters
Green Dot Corporation
1675 N. Freedom Boulevard (200 West)
Building 1
Provo, UT 84604
United States
Corporate Phone: (626) 765-2000
Green Dot’s August 10, 2026 SEC filing confirms this as the company’s principal executive-office address.
This is an important correction for the existing HeadquarterLocation page.
The old URL may remain under /california/ for SEO reasons, but the content itself should clearly explain that Green Dot’s current corporate headquarters is now in Provo, Utah, not California.
Green Dot Bank Customer Mailing Address
Green Dot
P.O. Box 1070
West Chester, OH 45071
United States
Green Dot currently publishes this mailing address for customer correspondence.
Customers should use this mailing address for ordinary customer correspondence when instructed rather than automatically sending account documents to the Provo corporate headquarters.
How to File a Complaint Against Green Dot Bank
Step 1: Contact Green Dot Customer Support
Call:
(866) 795-7597
Explain the account, card, transaction, or service problem.
Have the relevant transaction and account details ready.
Step 2: Use Authenticated Live Chat
Sign into your Green Dot account and use live chat with a specialist.
Green Dot currently states that chat is available from 5:00 AM to 9:00 PM Pacific Time, seven days a week.
Step 3: Request Further Review
If the first representative cannot resolve the complaint, request additional review.
Keep records of:
- Transaction dates
- Transaction amounts
- Account statements
- Case numbers
- Chat transcripts
- Emails
- Dates of telephone calls
Step 4: Send Written Customer Correspondence
Green Dot publishes the following customer mailing address:
Green Dot
P.O. Box 1070
West Chester, OH 45071
United States
Include enough information for the bank to identify the account and complaint, but avoid sending sensitive originals unless specifically requested.
Step 5: Contact Corporate Headquarters When Appropriate
For serious unresolved corporate matters:
Green Dot Corporation
1675 N. Freedom Boulevard (200 West)
Building 1
Provo, UT 84604
United States
Step 6: Report Fraud or Unauthorized Transactions Immediately
For a lost card, stolen card, unauthorized transaction, or suspected account takeover, contact Green Dot immediately.
Customers can use:
(866) 795-7597
or the number printed on the back of their specific card.
Step 7: File a Financial Consumer Complaint
If an eligible financial complaint remains unresolved, customers may consider contacting the appropriate banking regulator or the Consumer Financial Protection Bureau.
Green Dot’s own Customer Support page specifically tells prepaid-account customers that complaints can be submitted to the CFPB when appropriate.
