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- Green Dot Corporation
About Green Dot Bank
Green Dot Bank is an FDIC-insured financial institution that provides prepaid debit cards, deposit accounts, digital-banking services, payment processing, and financial technology solutions.
The bank is a subsidiary of Green Dot Corporation, a publicly traded financial-technology and bank holding company founded in 1999. Green Dot Bank also operates under the registered trade names GO2bank, GoBank, and Bonneville Bank. These names refer to the same FDIC-insured institution.
Green Dot Corporation relocated its corporate headquarters to Provo, Utah, effective January 1, 2025, bringing its corporate and banking operations together. Green Dot’s official announcement confirms the relocation.
Quick Information
Legal Bank Name
Green Dot Bank
Parent Company
Green Dot Corporation
Industry
Banking, financial technology, and payment services
Founded
Green Dot Corporation was founded in 1999.
Interim Chief Executive Officer of Green Dot Corporation
William I. Jacobs
Interim President and Chief Executive Officer of Green Dot Bank
Chris Ruppel
Company Type
Publicly traded bank holding company
Stock Exchange and Ticker Symbol
New York Stock Exchange
NYSE: GDOT
FDIC Status
Green Dot Bank is a member of the Federal Deposit Insurance Corporation.
FDIC Certificate Number: 22653
Customer Service Number
1-866-795-7597
Corporate Office Number
(626) 765-2000
Corporate Headquarters Address
Green Dot Corporation
1675 North Freedom Boulevard (200 West)
Building 1
Provo, UT 84604
United States
Green Dot’s 2025 Form 10-K lists this address and corporate telephone number.
Customer Support Hours
5:00 a.m. to 9:00 p.m. Pacific Time, seven days a week
Customer Correspondence Address
Green Dot
P.O. Box 1070
West Chester, OH 45071
United States
Official Website
Contact Page
https://www.greendot.com/contact-us
Products & Services
Green Dot Bank and its affiliated programs may provide:
- Reloadable prepaid debit cards
- Mobile bank accounts
- Direct deposit
- Early access to eligible direct deposits
- Online bill payment
- Person-to-person money transfers
- Cash deposits at participating retailers
- Mobile check deposit
- ATM access
- Debit-card purchases
- Savings features
- Tax-refund processing
- Banking-as-a-service solutions
- Embedded-finance programs
- GO2bank accounts
- GoBank accounts
- Bonneville Bank services
- Partner-branded banking products
- Account alerts and transaction monitoring
Fees, limits, eligibility requirements, deposit features, and customer-service numbers vary by product. Customers should review the account agreement and use the number printed on the back of their card when it differs from the general support number.
Corporate Phone Numbers
Green Dot Customer Support
1-866-795-7597
Call for account questions, card activation, transactions, direct deposits, balances, account access, and general assistance.
Green Dot lists telephone support from 5:00 a.m. to 9:00 p.m. Pacific Time, seven days a week.
Green Dot Corporate Office
(626) 765-2000
This number is associated with Green Dot Corporation’s principal executive office. Customers should use Customer Support for card and account problems.
Lost or Stolen Green Dot Card
1-866-795-7597
Customers can also call the telephone number printed on the back of the card. Report a lost, stolen, or unauthorized card promptly.
Green Dot Platinum Card Support
1-866-291-0818
This number applies to eligible Green Dot Platinum card accounts and may not support standard Green Dot prepaid or debit products.
Bonneville Bank Customer Service
(801) 344-7020
This number is associated with Bonneville Bank services in Provo. Customers using another Green Dot product should call the number provided for that specific account.
Consumer Financial Protection Bureau
1-855-411-2372
This is the CFPB’s consumer-response number, not a Green Dot telephone line. It may be used for eligible unresolved financial-service complaints.
Investor Relations
(626) 765-2000
This number is intended for corporate and shareholder matters rather than routine bank-account support.
How to Reach a Real Person at Green Dot Bank
Call 1-866-795-7597 or the number printed on the back of the Green Dot card. Follow the prompts corresponding to the account or transaction problem.
Customers can also sign in through the Green Dot website or mobile application and use the chat option. Green Dot advertises specialist chat from 5:00 a.m. to 9:00 p.m. Pacific Time, seven days a week.
Before contacting Green Dot, gather:
- Card or account type
- Account holder’s full name
- Green Dot account information
- Telephone number and email address
- Transaction date and amount
- Merchant name
- Direct-deposit details
- ATM location, if applicable
- Card’s last four digits
- Previous complaint or case number
Do not give a caller your full password, PIN, or one-time account verification code. Contact Green Dot through its official website or the number printed on the card if a communication appears suspicious.
Green Dot Bank Headquarters & Corporate Office Address
Green Dot Corporation
1675 North Freedom Boulevard (200 West)
Building 1
Provo, UT 84604
United States
Corporate Office Phone: (626) 765-2000
Green Dot Bank’s institutional address is also associated with 1675 North Freedom Boulevard in Provo.
The headquarters supports corporate, banking, administrative, and regulatory operations. It should not be treated as a general walk-in customer-service center or a location for card replacements.
Routine customer correspondence should be mailed to:
Green Dot
P.O. Box 1070
West Chester, OH 45071
United States
Do not mail cash, original identity documents, payment cards, or dispute evidence to headquarters unless Green Dot provides verified written instructions.
FDIC Insurance and Account Protection
Green Dot Bank is an FDIC member. Eligible deposits held at Green Dot Bank may be insured up to the legal limit when applicable requirements are satisfied.
Green Dot Bank also operates under the registered trade names:
- GO2bank
- GoBank
- Bonneville Bank
Deposits held under these names are not separately insured merely because different brand names are used. All qualifying deposits held by the same depositor in the same ownership category at Green Dot Bank are generally aggregated when calculating FDIC coverage.
For prepaid-card funds, eligibility for FDIC insurance and other protections may depend on card activation, identity verification, and the transfer of funds to the insured bank. Customers should review their account agreement and Green Dot’s current disclosures.
The standard FDIC insurance amount is generally up to $250,000 per depositor, per insured bank, for each account ownership category. Customers with substantial balances should consult the FDIC’s official resources to understand how coverage applies.
How to File a Complaint Against Green Dot Bank
Step 1: Contact Customer Support
Call 1-866-795-7597 or the number printed on the back of the card. Explain the account, transaction, deposit, or card problem.
Step 2: Provide Relevant Information
Give the representative the transaction date, amount, merchant, card’s last four digits, and other requested account-verification information.
Step 3: Request a Specific Resolution
Clearly explain whether you need a transaction investigation, provisional credit review, card replacement, deposit correction, fee review, or account-access assistance.
Step 4: Request Escalation
If the first representative cannot resolve the complaint, ask for a supervisor or the appropriate disputes, fraud, or account-review department. Obtain a case number.
Step 5: Submit a Written Dispute When Required
Certain billing or electronic-funds-transfer disputes may require written documentation. Follow the instructions and deadlines in the applicable account agreement.
Step 6: Preserve Supporting Records
Save:
- Account statements
- Receipts
- Transaction screenshots
- Deposit confirmations
- ATM records
- Merchant correspondence
- Customer-service notes
- Dispute letters
- Delivery confirmation
- Case numbers
Step 7: Contact a Financial Regulator
If the complaint remains unresolved, customers may submit an eligible complaint to:
- The Consumer Financial Protection Bureau
- The Federal Deposit Insurance Corporation
- The appropriate state banking or consumer-protection regulator
Report suspected identity theft to the Federal Trade Commission and local law enforcement when appropriate.
Financial disputes and unauthorized-transaction claims are subject to deadlines. Contact Green Dot promptly rather than waiting for the investigation or complaint period to expire.
Frequently Asked Questions
1. Where is Green Dot Bank headquartered?
Green Dot Corporation and Green Dot Bank are headquartered at 1675 North Freedom Boulevard, Building 1, Provo, Utah 84604.
2. What is Green Dot’s customer-service number?
Call Green Dot Customer Support at 1-866-795-7597 or use the number printed on the back of the card.
3. What is Green Dot’s corporate phone number?
The corporate telephone number listed for Green Dot Corporation is (626) 765-2000.
4. Who is the CEO of Green Dot?
William I. Jacobs serves as interim Chief Executive Officer of Green Dot Corporation. Chris Ruppel serves as interim President and CEO of Green Dot Bank.
5. Is Green Dot Bank FDIC-insured?
Yes. Green Dot Bank is an FDIC member. Eligible deposits are insured up to applicable legal limits when the coverage requirements are satisfied.
6. Are GO2bank and GoBank separate banks?
No. GO2bank and GoBank are registered trade names used by Green Dot Bank. Deposits under these names are held at the same FDIC-insured bank.
7. How do I report a lost or stolen Green Dot card?
Call 1-866-795-7597 or the telephone number printed on the back of the card as soon as possible.
8. What are Green Dot’s customer-service hours?
Green Dot lists Customer Support and specialist chat as available from 5:00 a.m. to 9:00 p.m. Pacific Time, seven days a week.
9. How do I file an unresolved complaint against Green Dot Bank?
Contact Green Dot first and request escalation. If the problem remains unresolved, submit an eligible complaint to the CFPB, FDIC, or applicable state regulator.
