24 Hour Fitness
The numeric URL provided, /california/13454/, is the page for 24 Hour Fitness.
24 Hour Fitness USA, LLC is an American fitness-club company offering gym memberships, exercise equipment, group classes, personal training, digital workouts, and wellness services.
The company was founded in 1983 and is led by President and Chief Executive Officer Karl Sanft. Fitness-industry entrepreneur Mark Mastrov serves as owner and executive chairman.
Despite its name, not every location remains open 24 hours a day. Members should check the operating schedule for their specific club.
24 Hour Fitness USA, LLC
Fitness clubs, gyms, and wellness services
1983
Mark Mastrov
Karl Sanft
Mark Mastrov
Privately held company
1-866-819-7414
A separate corporate switchboard number is not publicly listed. Members should call 1-866-819-7414.
24 Hour Fitness USA, LLC
1265 Laurel Tree Lane
Suite 200
Carlsbad, CA 92011
United States
customerservice@24hourfit.com
https://www.24hourfitness.com/
https://www.24hourfitness.com/members/cancel
Customers can use the official gym locator to find club addresses, telephone numbers, operating hours, membership options, and available amenities.
24 Hour Fitness products and services may include:
Amenities, operating hours, and membership access vary by club and membership level. Customers should review the written membership agreement before enrolling.
1-866-819-7414
Call for assistance with memberships, billing, account access, club concerns, and cancellation procedures.
A separate public corporate switchboard number is not currently listed. Member concerns should be directed to Member Services.
customerservice@24hourfit.com
Include the member number, home club, and a clear description of the issue. Do not send complete payment-card or bank-account information by email.
Each gym maintains its own telephone number. Use the club locator to find the correct contact.
1-888-914-9661
PIN: 036085
This number is provided for certain privacy and messaging requests. It is not the primary membership-cancellation line.
1-866-819-7414
Media and general resources currently use the same published hotline.
Call Member Services at 1-866-819-7414 and follow the prompts for the applicable issue.
Members may also visit their home club and ask to speak with the club manager. Local management is usually best positioned to address facility cleanliness, equipment problems, staff conduct, class schedules, or club access.
Before requesting assistance, gather:
For billing or cancellation disputes, request written confirmation and retain copies of all communications.
24 Hour Fitness USA, LLC
1265 Laurel Tree Lane
Suite 200
Carlsbad, CA 92011
United States
Member Services Phone: 1-866-819-7414
24 Hour Fitness also uses the following mailing address for certain correspondence:
24 Hour Fitness
P.O. Box 2689
Carlsbad, CA 92018
The corporate office is not a public gym or regular walk-in member-service center. Members should visit their home club or contact Member Services.
Step 1: Speak With Club Management
Ask the club manager to review the concern. Provide the date, time, location, and names of involved staff members when available.
Step 2: Contact Member Services
Call 1-866-819-7414 or email customerservice@24hourfit.com. Include the membership number and requested resolution.
Step 3: Request Escalation
Ask for the matter to be reviewed by a supervisor, regional manager, billing specialist, or other appropriate department.
Step 4: Keep Supporting Records
Save the membership agreement, payment records, cancellation request, emails, screenshots, and case numbers.
Step 5: Send Written Correspondence
For an unresolved membership dispute, send a concise written complaint to the Carlsbad mailing address. Use trackable mail when proof of delivery is important.
Step 6: Consider External Escalation
Depending on the complaint, members may contact:
A bank dispute does not automatically cancel a membership. Members should complete the cancellation procedure required by their agreement.
The page is for 24 Hour Fitness.
24 Hour Fitness’ corporate office is located at 1265 Laurel Tree Lane, Suite 200, Carlsbad, California 92011.
Call Member Services at 1-866-819-7414.
Karl Sanft is the President and Chief Executive Officer of 24 Hour Fitness.
Fitness-industry entrepreneur Mark Mastrov is identified as the company’s owner and executive chairman.
Use the cancellation page on the official website or call 1-866-819-7414. Cancellation rights depend on the membership agreement and applicable law.
Stopping payment does not necessarily cancel the contract. Complete the official cancellation process and obtain written confirmation.
No. Hours vary by location and may change on weekends or holidays. Check the official club page before visiting.
Speak with the club manager first. If the issue remains unresolved, contact Member Services and request escalation.
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