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- 24 Hour Fitness
About 24 Hour Fitness
24 Hour Fitness is a major American health and fitness club operator offering gym memberships, strength and cardiovascular equipment, group exercise classes, personal training, digital fitness tools, and other wellness services. The company traces its history to 1983 and has developed into one of the best-known fitness club brands in the United States.
The company’s clubs provide a mix of free weights, resistance equipment, cardio machines, functional training areas, group classes, personal training, and other fitness amenities. Depending on the club type and location, members may also have access to pools, basketball courts, saunas, steam rooms, cycle studios, turf areas, and other facilities. Despite the brand name, individual club operating hours can vary and not every location necessarily operates 24 hours every day.
24 Hour Fitness USA, LLC is privately held. Its current corporate materials continue to associate the company with 12647 Alcosta Boulevard, San Ramon, California 94583. The company’s official website publishes 800-432-6348 for Member Services and 866-819-7414 for its Media Hotline. Older HeadquarterLocation information listing Sacramento should therefore not be presented as the current headquarters without qualification.
Quick Information
Corporate Phone Number
925-543-3100
Customer Service Number
800-432-6348
Corporate Office Address
12647 Alcosta Blvd., San Ramon, CA 94583
Headquarters Address
12647 Alcosta Blvd., San Ramon, CA 94583
Industry
Health Clubs, Fitness and Wellness
Founded
1983
No. of Employees
A current company-wide employee total was not verified in the company’s current official public materials reviewed.
Corporate Office Hours
A universal corporate headquarters schedule is not publicly listed. Member-service availability and club hours vary.
Website
24HourFitness.com
Investor Relations
Not applicable in the conventional public-company sense because 24 Hour Fitness is privately held.
Careers Page
24 Hour Fitness Careers
24 Hour Fitness Products & Services
Gym Memberships
24 Hour Fitness offers memberships that provide access to participating clubs and fitness facilities.
Membership terms, club access, pricing, and included amenities depend on the plan selected.
Strength Training Equipment
Clubs provide free weights, resistance machines, racks, benches, and other strength-training equipment.
Equipment selection varies by club.
Cardio Equipment
Members can access treadmills, ellipticals, bikes, stair-climbing machines, and other cardio equipment.
Functional Training
Many 24 Hour Fitness clubs provide open training areas for functional exercise.
These spaces may include turf, kettlebells, medicine balls, functional rigs, and other equipment.
Personal Training
24 Hour Fitness offers personal training with fitness professionals.
Training programs can be tailored to individual goals, experience levels, and fitness needs.
Group Fitness Classes
Participating clubs offer group exercise classes across multiple categories.
Options may include cardio, dance, strength, active aging, cycling, yoga, Pilates, and high-intensity training.
Yoga and Pilates
Many clubs offer instructor-led yoga and Pilates classes.
Schedules differ by location.
Cycle Classes
Indoor cycling classes are available at participating clubs.
Members can review class schedules through the company’s digital platforms.
Cardio and HIIT Classes
24 Hour Fitness provides cardio and high-intensity interval training classes at eligible locations.
Active Aging Programs
Certain group fitness offerings are designed for older adults and members who prefer lower-impact exercise.
Basketball Courts
Some 24 Hour Fitness clubs include basketball courts.
Availability depends on the facility.
Swimming Pools
Selected locations provide lap pools or recreational pool facilities.
Customers should check the individual club before joining if a pool is an important membership requirement.
Saunas and Steam Rooms
Certain club types provide sauna or steam-room amenities.
Availability varies significantly by location.
24GO App
24 Hour Fitness offers the 24GO digital fitness app.
Members can use it for workouts, fitness content, class information, and other supported digital services.
FITPERKS Rewards
24 Hour Fitness operates a FITPERKS rewards program.
Members can earn qualifying points through activities such as club attendance and class participation.
Corporate Memberships
24 Hour Fitness works with employers and organizations through corporate membership programs.
Benefits and pricing depend on the employer relationship and membership structure.
Free Gym Passes
Eligible prospective members may be able to use a trial or free gym pass before purchasing a membership.
Terms, eligibility, and participating clubs vary.
HSA and FSA Payment Support
The company provides information related to qualifying HSA and FSA use for eligible health and fitness expenses.
Eligibility depends on applicable rules and individual circumstances.
24 Hour Fitness Corporate Phone Numbers
Corporate Phone Number
925-543-3100
24 Hour Fitness publishes this number in official legal materials associated with its San Ramon corporate address.
Corporate Headquarters Number
925-543-3100
This number is associated with 24 Hour Fitness’ San Ramon corporate operations.
Headquarters Number
925-543-3100
This is the verified corporate-level telephone number published in official company legal information.
Corporate Office Number
925-543-3100
The number is associated with 12647 Alcosta Boulevard in San Ramon, California.
Customer Service Number
800-432-6348
24 Hour Fitness currently publishes this number for Member Services.
Customer Support Number
800-432-6348
Members experiencing account, membership, or service issues can use this verified support number.
Member Services Number
800-432-6348
This is the company’s primary published Member Services contact.
Toll-Free Number
800-432-6348
The Member Services number is toll-free.
Media / Press Number
866-819-7414
24 Hour Fitness publishes this number as its Media Hotline.
It should not be used for membership complaints.
FITPERKS Rewards Support Number
877-319-3465
The company’s rewards portal publishes this number for FITPERKS Rewards support.
FITPERKS Rewards Email
fitperks@rewards.24hourfitness.com
This email is intended for rewards-program issues.
Customer Service Email
24 Hour Fitness publishes this email for customer and member service questions.
Editorial Email
This is intended for 24Life editorial content and partnership opportunities.
It should not be used as general membership Customer Service.
Corporate Fax Number
866-513-3358
24 Hour Fitness publishes this fax number in connection with its legal and DMCA contact information.
Sales Number
A single national membership sales number was not verified in current official sources.
Prospective members should use the company website or contact the club they are considering joining.
Human Resources Number
A universal public HR number was not verified.
Employment inquiries should be handled through 24 Hour Fitness Careers.
Investor Relations Number
24 Hour Fitness is privately held and does not operate a conventional public-company Investor Relations department.
How to Reach a Real Person at 24 Hour Fitness
Members can reach 24 Hour Fitness Member Services at 800-432-6348. This is the company’s primary verified support number for membership-related questions. Customers can also email customerservice@24hourfit.com for member-service concerns. When contacting support, have your membership information, home club, payment details, and a clear description of the issue available.
For a club-specific complaint, 24 Hour Fitness recommends calling or visiting the local club or using its official Contact Us form, which routes concerns to a manager at the selected location. This is often the fastest route for cleanliness, equipment, staffing, class, facility, locker-room, or local service concerns.
24 Hour Fitness Headquarters & Corporate Office Address
24 Hour Fitness Corporate Headquarters
24 Hour Fitness USA, LLC
12647 Alcosta Blvd.
San Ramon, CA 94583
This is the current corporate address supported by 24 Hour Fitness’ official legal materials.
San Ramon Corporate Office
24 Hour Fitness USA, LLC
12647 Alcosta Blvd.
5th Floor
San Ramon, CA 94583
The company publishes this address for certain legal and corporate notices.
Former Sacramento Listing
Older company directories and the existing HeadquarterLocation page may associate 24 Hour Fitness with:
8785 Center Parkway
Sacramento, CA 95823
This address should not be presented as the current corporate headquarters when more recent company materials identify San Ramon.
Club Locations
24 Hour Fitness operates clubs in multiple U.S. states.
Individual club addresses should not be confused with the company’s corporate headquarters.
How to File a Complaint Against 24 Hour Fitness
Step 1: Speak With the Club Manager
If your complaint relates to a specific 24 Hour Fitness club, start by speaking directly with the club manager.
Explain the concern and provide the date, time, membership information, and relevant details.
Step 2: Contact Member Services
If the club does not resolve the issue, call Member Services at:
800-432-6348
This is 24 Hour Fitness’ verified member-support number.
Step 3: Email Customer Service
Members can also submit written concerns to:
Describe the problem clearly and identify the club involved.
Step 4: Submit the Official Contact Form
24 Hour Fitness provides an online contact form that allows customers to select their club and the reason for contacting the company.
The company states that concerns submitted through the form are directed to a manager at the chosen club.
Step 5: Provide Supporting Documentation
Keep membership agreements, cancellation requests, billing records, bank statements, emails, photographs, and other relevant evidence.
Documentation can be especially useful for billing, cancellation, personal-training, or membership disputes.
Step 6: Request Escalation
If your local club or Member Services does not resolve the complaint, ask for the issue to be reviewed by the appropriate regional or corporate management team.
Clearly explain what attempts you have already made to resolve the concern.
Step 7: Send Written Correspondence to Corporate Headquarters
For an appropriate unresolved corporate-level matter, correspondence can be directed to:
24 Hour Fitness USA, LLC
12647 Alcosta Blvd.
San Ramon, CA 94583
Include your membership details, club location, previous communications, and requested resolution.
Step 8: Keep Records of the Complaint
Record the dates of telephone calls, names of representatives, case or reference numbers, cancellation confirmations, and written correspondence.
Keep copies of any documents you submit.
Step 9: Review Your Membership Agreement
For disputes involving cancellation, fees, personal training, renewal, or billing, review your membership agreement carefully.
The agreement may contain specific procedures, deadlines, and dispute-resolution provisions.
Step 10: Contact an Appropriate Consumer Authority
If a serious unresolved billing, contract, accessibility, discrimination, or consumer-protection complaint remains unresolved, consider contacting the appropriate government or regulatory authority.
The correct agency will depend on the issue and the state where your membership was established.
