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- 24 Hour Fitness
About 24 Hour Fitness
24 Hour Fitness is an American fitness-club company offering gym memberships, fitness equipment, group exercise classes, personal training, digital workouts, and other health and fitness services.
The company was founded in 1983 and developed into one of the best-known fitness-club brands in the United States.
24 Hour Fitness operates different club formats offering cardiovascular equipment, strength-training equipment, free weights, functional-training areas, and additional amenities depending on the location.
Its current corporate operations are based in Carlsbad, California.
Quick Information
Industry
Fitness Clubs and Gyms
Founded
1983
Corporate Phone Number
800-432-6348
Customer Service Number
800-432-6348
Corporate Office Address
1265 Laurel Tree Lane, Suite 200
Carlsbad, CA 92011
United States
Headquarters Address
1265 Laurel Tree Lane, Suite 200
Carlsbad, CA 92011
United States
Company Name
24 Hour Fitness USA, LLC
Main Services
Gym Memberships and Fitness Services
Digital Platform
24GO
Legal Mailing Address
P.O. Box 2409
Carlsbad, CA 92018
Website
24 Hour Fitness Products & Services
24 Hour Fitness provides gym access and fitness-related services.
Gym Memberships
Customers can select memberships that provide access to qualifying club locations.
Cardio Equipment
Clubs generally include treadmills, exercise bikes, ellipticals, and related equipment.
Strength Training
Facilities provide weight machines, free weights, and functional-training areas.
Group Classes
Selected clubs offer instructor-led exercise classes.
Personal Training
Members can purchase one-on-one fitness coaching and training programs.
Pools and Premium Amenities
Selected clubs may include pools, saunas, basketball courts, and other expanded amenities.
24GO App
24GO provides workouts, class booking, club information, and digital fitness resources.
24 Hour Fitness Corporate Phone Numbers
Customer / Online Services
800-432-6348
24 Hour Fitness publishes this number for questions and complaints related to its services.
FITPERKS Support
877-319-3465
This number supports FITPERKS-related questions.
How to Reach a Real Person at 24 Hour Fitness
For a club-specific issue, begin with the manager of the location involved.
For broader assistance, contact:
800-432-6348
or email:
Have your membership number, home club, billing information, and details of the problem available.
24 Hour Fitness Headquarters & Corporate Office Address
Corporate Office
1265 Laurel Tree Lane
Suite 200
Carlsbad, CA 92011
United States
24 Hour Fitness’ current corporate documentation uses this Carlsbad address.
Legal Mailing Address
24 Hour Fitness
P.O. Box 2409
Carlsbad, CA 92018
Formal legal correspondence may require this separate address.
How to File a Complaint Against 24 Hour Fitness
Step 1: Contact the Club Manager
Start with your home club.
Step 2: Contact Customer Service
Call 800-432-6348.
Step 3: Email Customer Service
Email customerservice@24hourfit.com.
Step 4: Request Escalation
Ask for further review.
Step 5: Send Written Correspondence
24 Hour Fitness
P.O. Box 2409
Carlsbad, CA 92018
Step 6: Keep Cancellation Records
Retain cancellation confirmations, billing records, and correspondence.
Step 7: Consumer Complaint
Membership disputes may be reported to the appropriate state consumer-protection agency.
