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- 24 Hour Fitness
About 24 Hour Fitness
The numeric URL provided, /california/13454/, is the page for 24 Hour Fitness.
24 Hour Fitness USA, LLC is an American fitness-club company offering gym memberships, exercise equipment, group classes, personal training, digital workouts, and wellness services.
The company was founded in 1983 and is led by President and Chief Executive Officer Karl Sanft. Fitness-industry entrepreneur Mark Mastrov serves as owner and executive chairman.
Despite its name, not every location remains open 24 hours a day. Members should check the operating schedule for their specific club.
Quick Information
Company Name
24 Hour Fitness USA, LLC
Industry
Fitness clubs, gyms, and wellness services
Founded
1983
Founder
Mark Mastrov
President and Chief Executive Officer
Karl Sanft
Owner and Executive Chairman
Mark Mastrov
Company Type
Privately held company
Customer Service Number
1-866-819-7414
Corporate Office Number
A separate corporate switchboard number is not publicly listed. Members should call 1-866-819-7414.
Corporate Headquarters Address
24 Hour Fitness USA, LLC
1265 Laurel Tree Lane
Suite 200
Carlsbad, CA 92011
United States
Customer Service Email
customerservice@24hourfit.com
Official Website
https://www.24hourfitness.com/
Membership Cancellation
https://www.24hourfitness.com/members/cancel
Club Locator
Customers can use the official gym locator to find club addresses, telephone numbers, operating hours, membership options, and available amenities.
Products & Services
24 Hour Fitness products and services may include:
- Monthly and prepaid gym memberships
- Cardio equipment
- Strength-training equipment
- Free weights
- Functional-training and turf areas
- Group fitness classes
- Cycling, yoga, Pilates, Zumba, and HIIT
- Personal training
- Pools and whirlpools at eligible clubs
- Saunas and steam rooms
- Basketball and sports courts
- Recovery and wellness services
- Buddy Pass benefits with eligible plans
- The 24GO fitness application
- On-demand digital workouts
- Class scheduling and reservations
Amenities, operating hours, and membership access vary by club and membership level. Customers should review the written membership agreement before enrolling.
Corporate Phone Numbers
24 Hour Fitness Member Services
1-866-819-7414
Call for assistance with memberships, billing, account access, club concerns, and cancellation procedures.
Corporate Office
A separate public corporate switchboard number is not currently listed. Member concerns should be directed to Member Services.
Customer Service Email
customerservice@24hourfit.com
Include the member number, home club, and a clear description of the issue. Do not send complete payment-card or bank-account information by email.
Local Fitness Club
Each gym maintains its own telephone number. Use the club locator to find the correct contact.
Privacy and Text-Support Line
1-888-914-9661
PIN: 036085
This number is provided for certain privacy and messaging requests. It is not the primary membership-cancellation line.
Media Hotline
1-866-819-7414
Media and general resources currently use the same published hotline.
How to Reach a Real Person at 24 Hour Fitness
Call Member Services at 1-866-819-7414 and follow the prompts for the applicable issue.
Members may also visit their home club and ask to speak with the club manager. Local management is usually best positioned to address facility cleanliness, equipment problems, staff conduct, class schedules, or club access.
Before requesting assistance, gather:
- Membership number
- Full name
- Home club
- Email address
- Billing date and amount
- Copy of the membership agreement
- Cancellation confirmation
- Description of the complaint
- Previous case number
For billing or cancellation disputes, request written confirmation and retain copies of all communications.
24 Hour Fitness Headquarters & Corporate Office Address
24 Hour Fitness USA, LLC
1265 Laurel Tree Lane
Suite 200
Carlsbad, CA 92011
United States
Member Services Phone: 1-866-819-7414
24 Hour Fitness also uses the following mailing address for certain correspondence:
24 Hour Fitness
P.O. Box 2689
Carlsbad, CA 92018
The corporate office is not a public gym or regular walk-in member-service center. Members should visit their home club or contact Member Services.
How to File a Complaint Against 24 Hour Fitness
Step 1: Speak With Club Management
Ask the club manager to review the concern. Provide the date, time, location, and names of involved staff members when available.
Step 2: Contact Member Services
Call 1-866-819-7414 or email customerservice@24hourfit.com. Include the membership number and requested resolution.
Step 3: Request Escalation
Ask for the matter to be reviewed by a supervisor, regional manager, billing specialist, or other appropriate department.
Step 4: Keep Supporting Records
Save the membership agreement, payment records, cancellation request, emails, screenshots, and case numbers.
Step 5: Send Written Correspondence
For an unresolved membership dispute, send a concise written complaint to the Carlsbad mailing address. Use trackable mail when proof of delivery is important.
Step 6: Consider External Escalation
Depending on the complaint, members may contact:
- Their bank or card issuer for an unauthorized charge
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
- A qualified attorney for a substantial contract dispute
A bank dispute does not automatically cancel a membership. Members should complete the cancellation procedure required by their agreement.
Frequently Asked Questions
Which company is listed at the numeric URL /california/13454/?
The page is for 24 Hour Fitness.
Where is 24 Hour Fitness headquartered?
24 Hour Fitness’ corporate office is located at 1265 Laurel Tree Lane, Suite 200, Carlsbad, California 92011.
What is the 24 Hour Fitness customer-service number?
Call Member Services at 1-866-819-7414.
Who is the CEO of 24 Hour Fitness?
Karl Sanft is the President and Chief Executive Officer of 24 Hour Fitness.
Who owns 24 Hour Fitness?
Fitness-industry entrepreneur Mark Mastrov is identified as the company’s owner and executive chairman.
How do I cancel a 24 Hour Fitness membership?
Use the cancellation page on the official website or call 1-866-819-7414. Cancellation rights depend on the membership agreement and applicable law.
Can I cancel by stopping my automatic payment?
Stopping payment does not necessarily cancel the contract. Complete the official cancellation process and obtain written confirmation.
Are all 24 Hour Fitness gyms open 24 hours?
No. Hours vary by location and may change on weekends or holidays. Check the official club page before visiting.
How do I complain about a specific gym?
Speak with the club manager first. If the issue remains unresolved, contact Member Services and request escalation.
