Petland
Petland, Inc. is an international specialty pet retail and franchising company headquartered in Chillicothe, Ohio. The company was founded in 1967, when the first Petland store opened in Chillicothe. Its business model combines pet retailing, pet-care education, supplies, franchise support, and customer counseling designed to help families select and care for companion animals.
Petland sells or supports the placement of puppies and, depending on store format, birds, fish, reptiles, small animals, and related pet products. The company refers to its sales associates as Pet Counselors, emphasizing education on animal behavior, environment, nutrition, health, and responsible pet ownership. Petland also operates animal-welfare programs, community initiatives, franchise training, and charitable activities.
Petland operates through a combination of corporate-owned and franchised stores. Current company information states that there are around 70 franchised U.S. stores, around 20 corporate-owned U.S. stores, and more than 200 international franchised stores worldwide. Petland’s current President and CEO is Joe Watson, while founder Ed Kunzelman remains Chairman.
Petland, Inc.
250 Riverside Street
Chillicothe, OH 45601
United States
Petland has maintained its corporate base in Chillicothe, Ohio, where the company began operations in 1967.
Petland, Inc.
250 Riverside Street
Chillicothe, OH 45601
United States
This is also the headquarters address used by Petland’s franchise-development, Customer Support, and corporate information pages.
Petland does not prominently publish a separate general corporate mailing address from its Chillicothe headquarters.
Corporate correspondence can be directed to:
250 Riverside Street
Chillicothe, OH 45601
For Petland Credit Card points disputes, Comenity Capital Bank publishes:
Comenity Capital Bank
P.O. Box 182620
Columbus, OH 43218
This address is for credit-card rewards disputes and is not Petland’s headquarters.
740-775-2464
This is the current direct phone number published with Petland’s Chillicothe headquarters.
800-221-5935
Petland publishes this toll-free corporate line alongside its Customer Support process.
Customer-support staff are available
Monday to Friday: 9:00 AM to 5:00 PM ET.
Petland, Inc.
250 Riverside Street
Chillicothe, OH 45601
United States
Petland, Inc.
250 Riverside Street
Chillicothe, OH 45601
United States
Petland consistently publishes this as its current headquarters address across its main site, Customer Support pages, and franchise materials.
Petland does not prominently publish one universal public Customer Service email for every complaint.
The company instead uses its official Customer Support form and specialized email contacts for functions such as online-store questions, franchise development, and media enquiries.
Pet Retail, Companion Animals, Pet Supplies, Franchising, Pet-Care Education and Specialty Retail
1967
Petland’s first store opened in Chillicothe, Ohio.
Joe Watson
Current 2026 Petland corporate communications identify Joe Watson as President and CEO.
Ed Kunzelman
Petland identifies Ed Kunzelman as founder and Chairman.
Current company information reports approximately
70 franchised U.S. stores
and
Around 20 corporate-owned U.S. stores.
200+ international franchised stores
Current operations include markets such as Canada, China, Mexico, Brazil, El Salvador, Saudi Arabia, and South Africa.
Customer-support availability:
Monday to Friday: 9:00 AM to 5:00 PM ET
Public walk-in corporate office hours are not separately promoted.
https://petland.com/franchise-opportunities/
Petland provides franchise opportunities in the U.S. and international markets, while individual stores handle many local employment opportunities.
Puppies are one of Petland’s most recognized product and service categories. Stores offering puppies provide different breeds, sizes, and temperaments so families can interact with animals before deciding whether a particular pet fits their household, schedule, and activity level.
Petland states that its Pet Counselors help customers consider breed characteristics, energy levels, environmental needs, training, and ongoing care.
Petland provides health information and veterinary documentation associated with puppies sold through participating stores.
The company states that puppies receive vaccinations, worming, preventive treatments, and medical documentation based on applicable program requirements.
Petland promotes a pet health warranty designed to provide support if a newly purchased puppy experiences qualifying health problems.
Warranty terms can vary by location, state law, and franchise operation, so customers should read the actual written warranty received at purchase before relying on coverage.
Participating Petland stores provide spaces where customers can interact with puppies before purchase.
These interactions allow families to observe behavior, energy level, temperament, and compatibility before making a long-term pet-ownership decision.
Many Petland stores sell small companion animals.
Selection can include hamsters, guinea pigs, rabbits, and other small pets depending on the individual store, state regulations, and inventory.
Participating stores may offer pet birds and bird-care supplies.
Pet Counselors can help customers understand housing, food, enrichment, handling, and other basic care considerations before selecting a bird.
Selected Petland locations carry reptiles.
Customers can also purchase appropriate habitat products, heating equipment, food, lighting, substrate, and related care supplies depending on store inventory.
Many Petland stores include freshwater or tropical fish departments.
Franchise materials describe store concepts ranging from small pet selections to extensive tropical and saltwater-fish operations.
Larger Petland formats may carry saltwater fish and aquarium products.
Availability depends on the size and configuration of the individual franchise or corporate store.
Petland stores can carry tanks, filtration systems, decorations, food, water-treatment products, and other aquarium supplies.
Pet Counselors can help customers select products based on the size and type of aquatic environment.
Petland carries food and nutrition products for dogs.
Selection varies by location, and staff may help customers compare formulas based on age, size, activity level, and other general pet-care needs.
Stores can carry dry, wet, and specialty cat food along with feeding accessories.
Availability depends on local inventory and supplier relationships.
Petland stores sell pet treats for dogs, cats, and other animals.
These products can include training treats, chews, dental products, and other snack options.
Pet toys include products designed for play, chewing, enrichment, exercise, and training.
The assortment can cover dogs, cats, birds, and small animals.
Stores carry beds and comfort products in different sizes and materials.
Pet Counselors can help customers choose an option appropriate for the animal’s size and home environment.
Petland sells collars, harnesses, leashes, identification accessories, and walking equipment.
Sizing and fit are especially important, so local store staff can assist customers with product selection.
Petland sells crates, carriers, kennels, and transport products for pets.
These products can support travel, training, home management, veterinary visits, and safe transportation.
Grooming products can include brushes, shampoos, nail-care tools, coat-care products, and other hygiene supplies.
Selection depends on the individual store.
Petland carries products designed to help pet owners manage flea and tick exposure.
The company also publishes educational material explaining that customers should work with veterinarians to choose appropriate preventive treatment, particularly for prescription products.
Petland’s retail associates are called Pet Counselors.
The company’s training model emphasizes customer education, responsible pet ownership, animal-care practices, nutrition, environment, and matching customers with appropriate pets and products.
Animal Care Technicians support the daily care of pets in participating stores.
Their responsibilities can include feeding, cleaning, monitoring animals, maintaining habitats, and following company animal-care procedures.
Petland provides educational information on animal health, behavior, feeding, housing, training, safety, and responsible pet ownership.
The company publishes a large Information Center and also encourages customers to consult licensed veterinarians when medical advice is needed.
Petland participates in a private-label credit-card program serviced by Comenity Capital Bank.
Cardholders can earn rewards under the current program terms, while the credit-card account itself is governed separately by the issuing bank.
Eligible Petland Credit Card purchases can earn points that are converted into qualifying reward certificates.
The program is subject to spending, redemption, and account terms published by Petland and Comenity Capital Bank.
Petland supports gift cards and provides a dedicated gift-card balance link through its corporate Contact page.
E-gift-card support is also available through the specialized channel published by the company.
Petland Charities supports shelters, police K9 programs, and other local animal-related causes.
The company has described matching customer donations at participating corporate stores and supporting other charitable programs involving service animals and community organizations.
Petland offers U.S. and international franchise opportunities.
Current franchise information lists an initial investment range of approximately $315,500 to more than $1,080,500, depending on the location, store size, pet departments, and development requirements.
New franchisees receive structured training that includes corporate headquarters instruction and in-store training.
Current franchise materials describe approximately six weeks of initial training, including three weeks associated with headquarters and three weeks around the new store opening.
Petland assists franchisees with site selection, market analysis, lease negotiations, store design, construction, merchandising, marketing, and operating systems.
Stores typically range from approximately 2,000 to 6,000 square feet depending on the market and business plan.
740-775-2464.
740-775-2464
740-775-2464
740-775-2464
800-221-5935
Petland uses this toll-free corporate number alongside its Customer Support system.
800-221-5935
800-221-5935
Monday to Friday: 9:00 AM to 5:00 PM ET.
800-221-5935
Current franchise materials direct prospective franchisees to this number.
866-499-4761
888-819-1918
These numbers are provided for the Comenity Capital Bank Petland Credit Card and rewards program.
866-499-4761
Petland Rewards points disputes associated with the credit card can be raised with Comenity Capital Bank through this number.
Petland does not publish one universal sales department number.
Product and pet availability inquiries should generally be directed to the local Petland store.
For Petland Credit Card billing:
866-499-4761
Other retail billing matters should begin with the store involved.
Petland does not publish one universal regional-office number.
Individual corporate and franchised stores have their own local telephone contacts.
Petland uses country and franchise-specific contacts internationally.
No single universal international Customer Service number is published.
Petland does not publish a national corporate emergency hotline.
For a pet medical emergency, contact a licensed veterinarian or emergency veterinary hospital immediately.
Not applicable.
Petland is privately held.
Current corporate communications contact
740-775-2464
Petland identifies its Communications Director through current media releases.
Petland does not prominently publish one universal corporate HR line for applicants.
Local employment questions should generally be directed to the applicable Petland store.
Not applicable.
Petland is a specialty pet retailer and franchisor.
For a general corporate or Customer Service matter, call 800-221-5935 during weekday support hours. The direct headquarters number is 740-775-2464. Customers should have the store location, purchase date, product information, receipt, pet information, and the names of any store employees already contacted available before calling.
If the complaint concerns a puppy or another pet, contact the store involved first because many Petland stores are independently owned franchises and the local operator will have the sales agreement, health warranty, veterinary documentation, and transaction history. If the local store cannot resolve the issue, complete Petland’s official Customer Support form and submit all relevant supporting documents.
Petland specifically states that complaints involving warranties or pet-health documentation cannot be fully reviewed until the necessary records are supplied. This can include the sales receipt, written warranty, veterinarian records, diagnostic information, and previous correspondence. Sending a complete file can substantially improve the likelihood of an efficient review.
Petland complaints can involve a pet purchase, health warranty, veterinary issue, product, employee interaction, financing, credit-card rewards, animal care concern, or another customer-service problem. Before filing, gather the original receipt, sales agreement, warranty, veterinarian reports, invoices, photographs, store location, dates, and previous correspondence. Petland specifically asks customers to provide relevant documentation before corporate Customer Support reviews a complaint.
Begin by contacting the Petland location where the purchase occurred or call Petland Corporate Customer Support at 800-221-5935. Explain the complaint clearly and provide the store location, purchase date, pet or product details, and the resolution you are requesting. If the complaint concerns a pet’s health, immediately obtain appropriate veterinary care rather than waiting for a corporate response.
Use the department that matches the issue. Pet-health and warranty concerns should involve the store and Customer Support, credit-card disputes should go to Comenity Capital Bank at 866-499-4761, franchise issues should use the franchise team, and online-store matters should use the specialized online-store support route identified by Petland. This helps prevent the complaint from being sent repeatedly between unrelated departments.
If the first employee cannot resolve the problem, ask for the store manager, franchise owner, or corporate Customer Support supervisor. Many Petland stores are independently owned, so the franchisee may have direct responsibility for the transaction and local warranty administration. Provide a concise history of previous communications and clearly identify the requested outcome.
Complete Petland’s official Customer Support form and submit all supporting evidence. Petland asks customers to provide documents such as the warranty, receipt, and veterinary records where relevant. Written complaints are useful because they provide the corporate Customer Care team with a complete record rather than relying only on verbal statements.
If the problem remains unresolved, send written correspondence to Petland, Inc., 250 Riverside Street, Chillicothe, OH 45601 or call 740-775-2464. Include copies of the original purchase documentation, veterinary records, previous Customer Support correspondence, and a chronological explanation. State clearly what resolution you are seeking.
For Petland Credit Card or rewards disputes, contact Comenity Capital Bank at 866-499-4761. Credit-card reward disputes can also be submitted in writing to P.O. Box 182620, Columbus, OH 43218. If the dispute instead involves a written pet-health warranty, follow the warranty’s required notice, veterinary, and documentation process precisely.
Animal-sale and pet-store regulations differ significantly by state and municipality. A complaint about animal health, licensing, sales practices, or breeder documentation may fall under a state agriculture department, state veterinary authority, local animal-control agency, or another designated regulator. Breeder-related federal concerns may also involve USDA oversight where applicable. Use the regulator that has jurisdiction over the specific transaction and location.
General consumer complaints may be submitted to the state Attorney General or consumer-protection office. Payment-card disputes can also be raised with the issuing bank or payment network when appropriate. For Petland-branded credit-card issues, distinguish between a retail complaint against Petland and an account dispute involving Comenity Capital Bank, since the card account is administered separately.
For a serious unresolved dispute, review the purchase agreement, health warranty, franchise-store documentation, credit-card agreement, and applicable state law. Certain Petland Rewards terms contain binding arbitration provisions, while pet-sale disputes may be governed by state pet-purchase or consumer-protection laws. If the financial or medical impact is substantial, independent legal advice can help determine whether arbitration, small-claims court, or another formal remedy is appropriate.
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