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- Menards
About Menards
Menard, Inc. — doing business as Menards — is America’s third-largest home improvement retailer and one of the most fiercely private, family-owned enterprises in U.S. retail history. Founded in 1960 in Eau Claire, Wisconsin by John Menard Jr. — who started the business as a part-time fence post construction operation while attending college — Menards has grown over 65 years into a 350+ store Midwestern retail powerhouse operating exclusively across 15 states in the Midwest, competing head-to-head with Home Depot and Lowe’s on price, selection, and its famous “11% Off Everything” rebate program. Menards is headquartered at 5101 Menard Drive in Eau Claire, Wisconsin — a campus it has occupied since the company’s early growth years — and remains 100% privately owned by founder John Menard Jr., who continues to serve as President and CEO. John Menard Jr. is one of America’s wealthiest self-made entrepreneurs with an estimated net worth of approximately $20 billion.
Menards is estimated to generate approximately $11–$13 billion in annual revenue, making it one of the largest privately held retail companies in the United States. The company is notable for its significant vertical integration — Menards manufactures a substantial portion of its own private-label products through its subsidiary Midwest Manufacturing, operating 11+ manufacturing facilities across the Midwest producing building materials, trusses, windows, doors, and cabinets.
Quick Information
Industry
Home Improvement Retail — Big-Box Hardware, Lumber, Building Materials & More
Founded
1960, Eau Claire, Wisconsin (by John Menard Jr.)
Ownership
100% privately owned by John Menard Jr. (never publicly traded)
President & CEO
John Menard Jr. (founder; President and CEO since 1960)
Number of Stores
350+ stores across 15 Midwestern states
Number of Employees
45,000+ team members
Annual Revenue
Approximately $11–$13 billion
Website
www.menards.com
Products & Services
Menards delivers a comprehensive big-box home improvement retail experience — combining building materials, hardware, tools, appliances, and even grocery items under one roof with an aggressive everyday low-price and rebate strategy:
- Lumber & Building Materials — one of the most extensive lumber selections among U.S. home improvement retailers; dimensional lumber, plywood, OSB, engineered wood products, roofing, siding, and insulation
- Hardware & Tools — hand tools, power tools, fasteners, electrical supplies, plumbing supplies, and safety equipment; Menards carries its own private-label tool lines alongside major brands
- Appliances — major home appliances including refrigerators, ranges, dishwashers, washers, dryers, and HVAC equipment
- Home Décor & Flooring — flooring, paint, lighting, cabinets, countertops, and bathroom fixtures
- Lawn & Garden / Outdoor Living — lawn mowers, outdoor power equipment, patio furniture, grills, landscaping supplies, and seasonal outdoor products
- Grocery & Everyday Essentials — a notable Menards differentiator; select Menards stores carry a limited but genuine grocery and consumer goods section including food, beverages, cleaning products, and paper goods
- Midwest Manufacturing Private Label — Menards’ vertically integrated manufacturing subsidiary producing trusses, windows, doors, cabinets, and building components sold exclusively at Menards stores
- 11% Off Everything Rebate Program — Menards’ legendary loyalty driver offering 11% mail-in rebates storewide during frequent promotional periods; one of the most recognized retail rebate programs in Midwestern consumer culture
- BIG Card — Menards’ co-branded credit card offering everyday rebate benefits for frequent shoppers
Corporate Phone Numbers
Main Customer Service Number (Toll-Free)
1-800-871-2800 — primary Menards customer service and BIG Card toll-free number for account questions, order issues, billing, and general support. Available Monday–Friday 8:00 AM to 5:00 PM CT.
Contractor & Commercial Accounts
1-800-880-6318 — dedicated Menards contractor and commercial accounts customer service number. Available Monday–Friday 8:00 AM to 5:00 PM CT.
Corporate Headquarters Main Line
+1 (715) 876-5911 — Menards corporate headquarters main line at 5101 Menard Drive, Eau Claire, Wisconsin. Available Monday–Friday 8:00 AM to 5:00 PM CT.
Transportation Office (Eau Claire)
(715) 876-2600 — Menards Transportation Office main line at 5120 Menard Drive, Eau Claire, WI 54703
Corporate Fax
1-715-876-2868 — Menards corporate headquarters fax line for formal written correspondence
How to Reach a Real Person
Menards is notably one of the few major U.S. retailers that does not prominently publish a direct customer service phone number on its website — strongly preferring email and online contact form submissions as its primary customer communication channels. Call 1-800-871-2800 or the corporate main line at (715) 876-5911 during Monday–Friday 8:00 AM to 5:00 PM CT for the best chance of reaching a live corporate team member. For store-level issues — returns, product quality, or in-store service — visiting or calling your local Menards store directly and speaking with the Store Manager is always the fastest first step.
For written support, email customerservice@menardsoc.com or use the online contact form at menards.com/main/help-center/contact-us. Include your order number, store location, and full description of your issue. Menards also has a downloadable complaint form on its website that can be printed, completed, and mailed to the corporate address at 5101 Menard Drive, Eau Claire, WI 54703. The brand also responds to customer messages through @Menards on X (Twitter) and the official Menards Facebook page.
Headquarters & Corporate Office Address
Menards has been headquartered in its hometown of Eau Claire, Wisconsin since founder John Menard Jr. started the company there in 1960 — one of the most enduring examples of a Fortune-scale retail company remaining anchored to its Midwestern roots for over 65 years. The primary corporate campus at 5101 Menard Drive in Eau Claire houses the President and CEO John Menard Jr., the full corporate leadership team, merchandising, marketing, finance, legal, real estate, and all major corporate support functions. The campus spans multiple buildings across the Menard Drive corridor in Eau Claire, with the Transportation Office and distribution operations headquartered at the adjacent 5120 Menard Drive address. A secondary corporate address at 4777 Menard Drive is also associated with Menards’ corporate operations in public records.
Menard, Inc. (Menards) — Corporate Headquarters
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States
Menards — Secondary Corporate Address (Also Referenced)
4777 Menard Drive
Eau Claire, Wisconsin 54703-9604
United States
Menards — Employment Center
4605 Mill Run Road
Eau Claire, Wisconsin 54703
United States
Menards — Transportation Office (Eau Claire)
5120 Menard Drive
Eau Claire, Wisconsin 54703
United States
Menards — Plano, IL Transportation / Distribution
2623 Eldamain Road
Plano, Illinois 60545
United States
Menards — Pioneer, OH Transportation / Distribution
14502 County Road 15
Pioneer, Ohio 43554
United States
Menards — Shelby, IA Transportation / Distribution
5430 East Street
Shelby, Iowa 51570
United States
For all formal written customer complaints and corporate correspondence, write to Menard, Inc., 5101 Menard Drive, Eau Claire, Wisconsin 54703, Attn: Customer Relations. Include your full name, store location, date of visit or order number, a detailed description of your complaint, and the specific resolution you are requesting.
How to File a Complaint Against Menards
Contact the local store directly — speak with the Store Manager or Guest Service desk; fastest resolution for in-store returns, product quality, or pricing issues
Email customerservice@menardsoc.com — include your store location, order number, visit date, and a full description of your complaint and desired resolution
Submit the online contact form at menards.com/main/help-center/contact-us — Menards’ preferred primary customer contact channel
Call 1-800-871-2800 — main customer service number, Monday–Friday 8:00 AM–5:00 PM CT; ask for a case reference number
Download and mail the complaint form — available at menards.com; mail completed form to Menard, Inc., 5101 Menard Drive, Eau Claire, WI 54703, Attn: Customer Relations
Write to corporate headquarters — Menard, Inc., 5101 Menard Drive, Eau Claire, WI 54703; include all prior contacts, receipts, and desired resolution
File a BBB complaint at www.bbb.org — Menards is listed with the BBB’s Wisconsin chapter
Contact the Wisconsin Department of Agriculture — for food safety or mislabeled products at Wisconsin Menards stores, contact DATCP at datcp.wi.gov or call 1-608-224-4923
Contact your state Attorney General — for consumer protection complaints involving deceptive pricing or unfair trade practices; Wisconsin residents call 1-800-422-7128
