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- The Home Depot
About The Home Depot
The Workshop office space
The Home Depot, Inc. (NYSE: HD) is the world’s largest home improvement specialty retailer — a Fortune 10 American retail giant serving both do-it-yourself (DIY) consumers and professional contractors, builders, and tradespeople through more than 2,300 warehouse-format stores across all 50 U.S. states, Washington D.C., Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. Founded on June 22, 1979, in Atlanta, Georgia by Bernie Marcus, Arthur Blank, Ron Brill, and Pat Farrah — backed by investment banker Ken Langone — The Home Depot pioneered the concept of the big-box home improvement warehouse and transformed the American home improvement industry from a fragmented, small-format hardware store model into a single-destination retail powerhouse. The company is headquartered at its Store Support Center at 2455 Paces Ferry Road in Atlanta, Georgia, and is led by Chair, President, and CEO Ted Decker, who has served in the role since February 2022.
In fiscal year 2025 (ending February 1, 2026), The Home Depot reported total sales of $164.7 billion — a 3.2% increase from fiscal 2024 — with comparable sales growth of 0.3% for the full year (0.5% in the U.S.), net earnings of $14.2 billion, and adjusted diluted EPS of $14.69. In Q4 fiscal 2025, comparable sales grew 0.4%, in-line with expectations, with CEO Ted Decker noting that underlying demand was “relatively stable throughout the year” adjusting for the lack of storm activity in the prior quarter and ongoing pressure in the housing market. For fiscal 2026, The Home Depot guided for total sales growth of 2.5%–4.5%, comparable sales growth of flat to 2%, approximately 15 new store openings, and gross margin of approximately 33.1%.
Quick Information
Industry
Home Improvement Retail — Building Materials, Tools, Appliances, Garden & Services
Founded
June 22, 1979, Atlanta, Georgia
NYSE Ticker
HD
Number of Employees
Approximately 465,000 associates
Corporate Office Hours
Customer Service: Monday–Saturday 6:00 AM – 12:00 AM ET, Sunday 8:00 AM – 8:00 PM ET. Corporate Store Support Center: Monday–Friday 8:00 AM – 5:00 PM ET.
feedback@homedepot.com — general feedback and service
customercare@homedepot.com — customer care inquiries and complaints
hdcares@homedepot.com — alternate customer care email for complaints
Website
www.homedepot.com
Corporate Website
corporate.homedepot.com
Investor Relations
ir.homedepot.com
Careers Page
homedepot.com/c/jobs
Products & Services
The Home Depot delivers a comprehensive home improvement retail experience across its warehouse-format stores and homedepot.com — serving DIY homeowners, professional contractors, remodelers, builders, facility managers, and maintenance professionals with the widest selection of home improvement products at competitive prices. Their full range of products and services includes:
- Building Materials & Lumber — framing lumber, plywood, OSB, drywall, concrete, masonry, and structural building materials for construction and remodeling projects; The Home Depot is one of the largest lumber retailers in North America
- Tools & Equipment — hand tools, power tools, tool storage, pneumatic tools, and a vast rental fleet of heavy equipment through The Home Depot Tool Rental program — available at most store locations by the hour, day, or week
- Hardware & Electrical — fasteners, anchors, door hardware, electrical wiring, outlets, breaker panels, light switches, and electrical supplies
- Plumbing — pipes, fittings, valves, faucets, water heaters, garbage disposals, toilets, sinks, bathtubs, and showers from brands including Moen, Kohler, American Standard, and Rheem
- Flooring — hardwood, laminate, vinyl plank, tile, carpet, and area rugs, with in-store and in-home flooring measurement and installation services
- Kitchen & Bath — kitchen cabinets, countertops, sinks, faucets, vanities, and full kitchen and bathroom design services through The Home Depot’s Kitchen Design Centers
- Appliances — refrigerators, dishwashers, washers, dryers, ovens, ranges, microwaves, and cooktops from major brands including Samsung, LG, GE, Whirlpool, Bosch, and KitchenAid; appliances are one of The Home Depot’s highest-volume product categories
- Heating, Cooling & HVAC — air conditioners, furnaces, heat pumps, ventilation fans, smart thermostats, and ceiling fans
- Lighting & Ceiling Fans — indoor and outdoor lighting fixtures, bulbs, and ceiling fans from brands including Hampton Bay and Hunter
- Lawn, Garden & Outdoor — grass seed, fertilizer, mulch, pavers, outdoor furniture, grills, pressure washers, and lawn mowers; seasonal garden center available at all stores
- Paint — interior and exterior paints, stains, primers, and coatings from Behr, PPG, Glidden, and other brands; free in-store color matching available
- Storage & Organization — shelving units, closet systems, storage bins, garage organization systems, and workbench solutions
- Home Depot Pro — B2B division serving professional contractors, property managers, and MRO (Maintenance, Repair, and Operations) customers through dedicated account management, volume pricing, and specialized fulfillment; The Home Depot’s Pro business has been the company’s most important growth engine since the SRS Distribution acquisition in 2024
- The Home Depot Installation Services — professional installation for flooring, windows, doors, roofing, siding, insulation, HVAC, water heaters, and other major home projects through The Home Depot’s contractor network
- Home Depot Rental — tool and equipment rental center offering hundreds of tools for rent by the hour, day, week, or month at most store locations
Corporate Phone Numbers
Main Customer Service Number (1-800-HOME-DEPOT)
1-800-466-3337 (1-800-HOME-DEPOT) — primary The Home Depot customer service line for all store inquiries, order issues, returns, installation services, appliance questions, and general support. Available Monday–Saturday 6:00 AM to 12:00 AM ET, Sunday 8:00 AM to 8:00 PM ET.
Online / Website Customer Service
1-800-430-3376 — dedicated customer service line for homedepot.com website issues, online orders, and digital shopping inquiries. Available Monday–Friday 8:00 AM to 8:00 PM ET, Saturday–Sunday 9:00 AM to 6:00 PM ET.
U.S. Consumer Credit Account (Home Depot Credit Card)
1-800-677-0232 — dedicated Home Depot Consumer Credit Card customer service line for billing, payments, and account management.
Pro Xtra / Pro Account Services
1-866-333-3551 — dedicated line for Home Depot Pro account holders and Pro Xtra loyalty members.
TDD/TTY (Hearing Impaired)
1-800-533-3199 — dedicated TDD/TTY customer service line for hearing-impaired customers.
Corporate Headquarters Main Line
(770) 433-8211 — main The Home Depot corporate headquarters and Store Support Center switchboard at 2455 Paces Ferry Road, Atlanta, Georgia. Available Monday through Friday during regular business hours.
Corporate Headquarters Alternate
(770) 432-9930 — alternate corporate headquarters line.
How to Reach a Real Person at Capital One
The fastest way to speak with a live Home Depot customer service associate is to call 1-800-HOME-DEPOT (1-800-466-3337). This line is available Monday through Saturday from 6:00 AM to 12:00 AM ET and Sunday from 8:00 AM to 8:00 PM ET — one of the widest customer service windows in American retail. When the automated system answers, listen to the options covering store issues, online orders, installations, and appliance inquiries. To reach a live associate directly, press 0 or say “representative” at any menu prompt. For the shortest wait times, calling on weekday mornings between 6:00 AM and 8:00 AM ET is recommended, as call volumes are typically lower in the early morning window.
You can also email The Home Depot customer service at hdcares@homedepot.com or customercare@homedepot.com with your order number, store location, and a clear description of your issue. Live chat is available at homedepot.com — navigate to the Help Center and click “Chat Now” during business hours to connect with a real associate in real time. The Home Depot also responds to customer messages through its @HomeDepot account on X (Twitter) and the official Home Depot Facebook page, both actively monitored by the customer relations team.
The Home Depot Headquarters & Corporate Office Address
Home Depot store interior
The Home Depot has been headquartered in the Atlanta, Georgia metropolitan area since its founding in 1979 — opening its very first two stores in Atlanta and committing the company to Georgia as its permanent home base ever since. The company’s current headquarters — the Store Support Center — is located at 2455 Paces Ferry Road SE in Cobb County, Georgia, just outside Atlanta’s northwestern perimeter adjacent to Interstate 285 (The Perimeter). The Store Support Center campus is a multi-building corporate complex serving as the nerve center for the world’s largest home improvement retailer, housing the CEO and full executive leadership team, merchandising, technology, finance, supply chain, marketing, legal, human resources, and all major corporate support functions. The campus was recently renovated and redesigned as a modern collaborative workspace with open work environments, innovation labs, and meeting areas — including “The Workshop” collaborative hub — reflecting The Home Depot’s investment in its corporate culture and associate experience.
The Home Depot, Inc. — Corporate Headquarters (Store Support Center)
2455 Paces Ferry Road SE
Atlanta, Georgia 30339
United States
The Home Depot — Austin Technology Center
13010 W Parmer Lane
Austin, Texas 78729
United States
The Home Depot Canada — Head Office
400–1 Concorde Gate, North York
Toronto, Ontario M3C 4H9
Canada
The Home Depot México — Oficinas Corporativas
Av. Ricardo Margain Zozaya 335, Santa Engracia
San Pedro Garza García, Nuevo León C.P. 66267
Mexico
For all formal written customer complaints and legal correspondence, write to The Home Depot, Inc., 2455 Paces Ferry Road SE, Atlanta, Georgia 30339, Attn: Customer Care Department. Include your full name, order number or store location, date of purchase or incident, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against The Home Depot
Step 1 — Speak With the Store Manager On-Site
For in-store complaints involving returns, associate conduct, product quality, or pricing discrepancies, address your concern directly with the Store Manager or Assistant Store Manager at The Home Depot location where the issue occurred. Store managers have authority to approve exception returns, issue credits, and resolve service failures on the spot. This is always the fastest first step.
Step 2 — Call 1-800-HOME-DEPOT (1-800-466-3337)
If your complaint cannot be resolved at the store level, call The Home Depot’s main customer service line. Have your order number, store receipt, and a description of your complaint ready. Ask the representative to formally log your complaint and provide a case or reference number for follow-up. Available Monday–Saturday 6:00 AM to 12:00 AM ET, Sunday 8:00 AM to 8:00 PM ET.
Step 3 — Email the Customer Care Team
For a formal written record, email hdcares@homedepot.com or customercare@homedepot.com. Include your full name, order number or store location, date of purchase or incident, a detailed description of the issue, and the specific resolution you are requesting.
Step 4 — Use Live Chat at homedepot.com
Use The Home Depot’s live chat at homedepot.com for real-time written escalation. Navigate to the Help Center and click “Chat Now” to connect with a live associate. Chat interactions generate a transcript — request that a copy be emailed to you at the end of the session for your records.
Step 5 — Request Escalation to a Supervisor
If the first customer service representative cannot resolve your complaint, ask immediately to be escalated to a supervisor or the Executive Customer Relations team. Supervisors and executive relations teams have broader authority to approve exception refunds, override return policy, and coordinate resolution across store and corporate teams.
Step 6 — Write to the Corporate Office
For formally unresolved complaints, write to The Home Depot, Inc., 2455 Paces Ferry Road SE, Atlanta, Georgia 30339, Attn: Customer Care Department. Include all prior contacts, case reference numbers, receipts, photos, and the specific resolution you are requesting.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. The Home Depot holds an A- rating with the BBB, and a formal complaint filing typically prompts an escalated corporate response from Home Depot’s customer relations team.
Step 8 — File a Complaint With the FTC
For complaints involving deceptive pricing, misleading advertising, unauthorized charges, or failure to honor advertised return policies, file a complaint with the Federal Trade Commission at ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
Step 9 — Contact the Georgia Department of Law Consumer Protection Division
For Georgia-based consumer protection complaints involving The Home Depot’s corporate practices, file a complaint with the Georgia Department of Law’s Consumer Protection Division at consumer.georgia.gov or call 1-800-869-1123.
