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- Kohl’s
About Kohl’s
Kohl’s Corporation is a major American omnichannel retailer headquartered in Menomonee Falls, Wisconsin. The company sells apparel, footwear, accessories, beauty products, home merchandise, toys, baby products, and seasonal goods through its nationwide store network, Kohls.com, and the Kohl’s mobile app. Its assortment includes national brands, private brands, and exclusive partnerships.
As of January 31, 2026, Kohl’s operated 1,153 stores across 49 states and employed an average of approximately 84,000 associates during fiscal 2025. Kohl’s reported $14.8 billion in net sales for fiscal 2025.
Kohl’s current Chief Executive Officer is Michael J. Bender, who was permanently appointed CEO effective November 23, 2025 after serving as interim CEO since May 2025. In July 2026, Wendy Arlin became Chair of the Board.
Quick Information
Corporate Phone Number
262-703-7000
This is Kohl’s current corporate headquarters phone number.
Customer Service Number
855-564-5705
For Kohls.com orders and general online-shopping questions.
Current phone hours:
Monday to Saturday: 7:00 AM to 9:00 PM CT
Sunday: 10:00 AM to 8:00 PM CT.
Corporate Office Address
Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
United States
Headquarters Address
Kohl’s Corporation
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
United States
Kohl’s 2025 Form 10-K identifies this address as the company’s principal executive office.
Kohl’s does not offer a general Customer Service email for online-shopping support.
Current specialized contacts include:
Investor Relations: investor.relations@kohls.com
Media: media@kohls.com
Corporate Gift Cards: kohlscorporategiftcards@cashstar.com
Real Estate: re-realestate@kohls.com.
Industry
Retail, Department Stores, E-Commerce, Apparel, Footwear, Beauty, Home Goods and Consumer Products
Number of Stores
1,153 stores as of January 31, 2026
The stores operate across 49 U.S. states.
Number of Employees
Approximately:
84,000 average associates during fiscal 2025
including approximately:
29,000 full-time
and:
55,000 part-time associates.
Fiscal 2025 Net Sales
Approximately:
$14.8 billion.
Current CEO
Michael J. Bender.
Current Board Chair
Wendy Arlin.
Stock Listing
New York Stock Exchange
Ticker:
KSS.
Website
Investor Relations
Careers Page
Kohl’s Products & Services
Women’s Clothing
Kohl’s sells women’s apparel including dresses, denim, tops, activewear, outerwear, intimates, sleepwear, workwear, and seasonal fashion.
The assortment combines national labels with Kohl’s private and exclusive brands.
Men’s Clothing
The men’s department includes casualwear, business clothing, denim, activewear, underwear, outerwear, and accessories.
Customers can shop both in stores and through Kohls.com.
Kids Clothing
Kohl’s offers clothing for babies, toddlers, children, and teens.
Products include everyday apparel, schoolwear, activewear, sleepwear, outerwear, and licensed merchandise.
Footwear
Kohl’s sells shoes for women, men, and children, including sneakers, sandals, boots, dress footwear, athletic shoes, and seasonal styles.
Beauty
Kohl’s operates Sephora at Kohl’s, providing prestige makeup, skincare, fragrance, haircare, clean beauty, and self-care products.
Sephora merchandise is also available through Kohls.com.
Sephora at Kohl’s
Sephora at Kohl’s delivers a shop-in-shop beauty experience inside Kohl’s locations.
Eligible purchases can also earn Sephora Beauty Insider benefits under applicable terms.
Home Products
Kohl’s sells bedding, bath products, kitchenware, cookware, small appliances, décor, storage, furniture, and other household merchandise.
Baby Gear
Babies“R”Us at Kohl’s provides baby gear, toys, bath items, furniture, accessories, and registry products.
Kohl’s currently promotes the concept in approximately 200 stores nationwide and online.
Toys
Kohl’s sells toys, games, collectibles, licensed products, learning toys, and seasonal gift merchandise.
Private Brands
Current proprietary brands include:
Apt. 9
Croft & Barrow
FLX
Jumping Beans
SO
Sonoma Goods for Life
Tek Gear.
Exclusive Brands
Kohl’s also markets exclusive collections associated with national names such as:
LC Lauren Conrad
Nine West
Simply Vera Vera Wang.
Kohl’s Cash
Kohl’s Cash is a promotional rewards program where qualifying customers can earn promotional value during designated earning periods.
Current standard promotions commonly award Kohl’s Cash in increments tied to qualifying spending.
Kohl’s Rewards
Kohl’s Rewards is Kohl’s loyalty program.
Members can earn rewards on qualifying purchases and connect their membership with their Kohls.com account and mobile app.
Kohl’s Card
Kohl’s offers a private-label retail credit card.
Kohl’s Card customers receive additional promotional benefits and currently have a longer standard return window on qualifying purchases.
Kohls.com
Kohl’s e-commerce platform allows customers to shop merchandise, manage orders, access rewards, initiate qualifying returns, and use store pickup services.
Kohl’s Mobile App
The Kohl’s app provides shopping, order management, rewards, digital Kohl’s Cash, account functions, and in-store tools.
Buy Online, Pick Up In Store
Customers can purchase eligible merchandise online and collect it from a participating Kohl’s store.
Ship to Store
Selected online products can be shipped to a Kohl’s store for customer pickup.
Amazon Returns at Kohl’s
Most Kohl’s stores accept eligible Amazon returns free of charge through Amazon’s return process.
Customers start the return through Amazon and present the provided QR code at participating Kohl’s stores.
The Return Drop at Kohl’s
Kohl’s has expanded its in-store returns services through The Return Drop @ Kohl’s.
The service allows packageless and label-free returns for merchandise from selected participating retailers and brands.
Standard Returns
Most non-Kohl’s Card purchases can currently be returned within:
90 days
while qualifying Kohl’s Card purchases have a:
120-day return window.
Kohl’s Corporate Phone Numbers
Corporate Phone Number
262-703-7000.
Corporate Headquarters Number
262-703-7000
Headquarters Number
262-703-7000
Corporate Office Number
262-703-7000
Kohls.com Customer Service
855-564-5705.
Online Order Support
855-564-5705
Returns Support
855-564-5705.
Threshold Delivery Return Support
844-564-5701
This number is specifically published for arranging returns of qualifying large items delivered through Kohl’s Threshold Delivery Service.
Kohl’s Card and Payment Support
844-463-7013
Current support is available:
24 hours a day, 7 days a week.
Kohl’s Rewards Support
844-564-5704
This number supports Rewards account-linking and certain profile-update issues.
Corporate and Fundraising Gift Cards
833-828-8036
Email:
kohlscorporategiftcards@cashstar.com.
Property Maintenance Number
866-907-0048.
Media Relations Number
262-252-2020
Email:
media@kohls.com.
Privacy Requests
855-564-5705
Kohl’s currently uses this number for privacy-policy inquiries and applicable state privacy requests.
Investor Relations
Kohl’s does not prominently publish a dedicated IR phone number on its current corporate contact page.
Email:
investor.relations@kohls.com.
Local Store Number
Each store maintains its own local phone number.
Use the official store locator through:
https://www.kohls.com/stores.shtml
Human Resources Number
Kohl’s does not prominently publish one universal public applicant HR number.
Careers:
How to Reach a Real Person at Kohl’s
For online orders, returns, delivery problems, missing merchandise, promotions, or general shopping questions, call 855-564-5705 during current service hours. Customers can also use Kohl’s online chat 24 hours a day, 7 days a week for Kohl’s Card and Kohls.com questions.
For Kohl’s Card or payment issues, call 844-463-7013. For a complaint involving a specific store, contacting that location’s Customer Service desk or store manager first is usually the fastest route. Have your receipt, order number, store location, transaction date, and Kohl’s Rewards or Card information available where applicable.
Kohl’s Headquarters & Corporate Office Address
Menomonee Falls Headquarters
Kohl’s Corporation
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
United States
Corporate Phone: 262-703-7000.
Current CEO
Michael J. Bender
Bender became permanent CEO effective November 23, 2025 after serving as interim CEO since May 2025.
Current Board Chair
Wendy Arlin
Arlin became Board Chair effective July 29, 2026.
Chief Financial Officer
Jill Timm.
Chief Operating Officer
Elliott Rodgers
Rodgers assumed responsibility for enterprise operations, stores, supply chain, distribution, procurement, and loss prevention in September 2026.
Store Scale
As of January 31, 2026:
1,153 Kohl’s stores
across:
49 states.
Store Selling Space
Approximately:
81 million square feet of selling space.
Distribution Network
Kohl’s reported:
9 retail distribution centers
and:
4 e-commerce fulfillment centers
as of January 31, 2026.
Employee Scale
Average fiscal 2025 workforce:
Approximately 84,000 associates.
Fiscal 2025 Net Sales
$14.8 billion.
Current Stock Listing
NYSE: KSS.
How to File a Complaint Against Kohl’s
Step 1: Contact Store or Customer Service
For a store issue, begin with the Customer Service desk or store manager. For an online order, delivery, return, or promotional issue, call 855-564-5705 or use online chat. Provide your receipt, order number, store address, purchase date, and a clear description of what happened. Keep any support reference information provided.
Step 2: Use the Correct Specialized Department
Kohl’s Card disputes should be directed to 844-463-7013, Rewards issues to 844-564-5704, and qualifying large-item return issues to 844-564-5701. Using the correct specialized department can make escalation faster and creates a more accurate record of the problem.
Step 3: Request Management or Additional Customer Service Review
If the first contact cannot resolve the complaint, ask for supervisor or management review. Provide the earlier case details and explain what remains unresolved. Save screenshots, receipts, tracking records, payment statements, promotional terms, and copies of any chat conversation.
Step 4: Send Formal Written Correspondence
Serious unresolved corporate complaints can be mailed to Kohl’s, Inc., N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051. Include your contact details, order or transaction information, previous support history, relevant dates, and the outcome you are requesting. Keep copies rather than sending original documents.
Step 5: Use the Appropriate External Complaint Process
If the matter remains unresolved, the correct outside route depends on the issue. Credit-card billing matters may involve the card issuer and applicable financial regulators, while general retail disputes may be directed to the appropriate state consumer-protection office or Attorney General. Privacy concerns can be submitted through Kohl’s published privacy-request process. Keep receipts, correspondence, case numbers, and payment records before escalating.
