Festival Foods Headquarters & Corporate Office

About Festival Foods

Festival Foods is a Wisconsin grocery retailer whose roots trace back to 1946, when the Skogen family entered the grocery business. Over subsequent decades, the business developed into the Festival Foods banner and became one of Wisconsin’s best-known regional supermarket chains. Festival Foods is known for large full-service stores with fresh produce, scratch bakery products, meat and seafood departments, deli foods, grocery merchandise, wine and spirits, prepared meals, and community-focused programs.

A major ownership change occurred in 2025. The sale of Festival Foods and sister company Hometown Grocers to the Schnuck family organization closed on October 20, 2025. Festival Foods now operates within 1939 Group, Inc., alongside Schnuck Markets and Hometown Grocers. The Festival Foods banner remains in place, meaning customers continue shopping under the Festival Foods name rather than a Schnucks rebrand.

Todd Schnuck became Chairman and CEO of Festival Foods after the acquisition. Festival Foods currently operates 42 stores in Wisconsin, while the broader 1939 Group combination included 164 stores at the closing of the transaction. Festival Foods continues to maintain its Wisconsin support-office operations and its distinct grocery, community, digital, and loyalty programs.

Festival Foods Headquarters & Corporate Office Address

Current Headquarters

Festival Foods / WI Foodliner, Inc.
1724 Lawrence Drive
De Pere, WI 54115
United States

Current Festival Foods terms and privacy information continue to identify the De Pere Support Office at this address.

Corporate Office

Festival Foods refers to its corporate operations as the

Festival Support Office
1724 Lawrence Drive
De Pere, WI 54115

The company deliberately uses the term “Support Office” because the central-office teams are positioned as support functions for stores, associates, guests, and communities.

Mailing Address

Festival Customer Care
c/o Festival Support Office
1724 Lawrence Drive
De Pere, WI 54115

This address is specifically published for Customer Care comments and suggestions.

Other Important Address

Privacy correspondence can be sent to

WI Foodliner, Inc.
1724 Lawrence Drive
De Pere, WI 54115
Attention: Privacy Officer.

Quick Information

Corporate Phone Number

Festival Foods does not prominently publish a separate general executive switchboard.

The verified central Customer Care numbers are:

877-784-6469
920-632-6899.

Customer Service Number

877-784-6469

Alternative

920-632-6899.

Corporate Office Address

1724 Lawrence Drive, De Pere, WI 54115

Headquarters Address

1724 Lawrence Drive, De Pere, WI 54115

Email

Festival Foods does not prominently publish a universal general Customer Care email address.

Privacy: privacy@festfoods.com
Careers: careers@festfoods.com.

Industry

Supermarkets, Grocery Retail, Foodservice, E-Commerce and Retail Pharmacy/Consumer Goods

Founded

1946

Festival Foods celebrated its long Wisconsin grocery heritage under the Skogen family before the 2025 ownership change.

Number of Employees

Festival Foods does not currently publish a precise standalone company-wide employee count after the 2025 acquisition.

Number of Stores

42 Festival Foods stores in Wisconsin

Current post-acquisition figure.

Corporate Office Hours

Public walk-in hours for the Support Office are not prominently published.Store hours vary by location, with many stores operating approximately 6:00 AM to 10:00 PM or 11:00 PM.

Website

https://www.festfoods.com/

Careers Page

https://www.festfoods.com/careers

Festival Foods is privately held within 1939 Group and does not have a standalone public Investor Relations department.

Festival Foods Products & Services

Grocery Department

Festival Foods carries packaged foods, pantry staples, canned goods, cereals, beverages, household essentials, snacks, condiments, frozen products, and other everyday grocery merchandise. Store assortment varies according to local demand and store size.

Fresh Produce

The produce department offers fruits, vegetables, herbs, organic items, seasonal products, and locally relevant selections. Festival Foods emphasizes fresh foods as a major part of its supermarket format.

Meat Department

Festival Foods operates full-service meat departments offering beef, pork, poultry, prepared meat products, and specialty cuts. Meat-department associates can assist customers with product selection and preparation needs.

Seafood

Stores offer fresh and frozen seafood products depending on location and availability. The department complements Festival Foods’ broader fresh-food focus and provides products for both everyday cooking and special occasions.

Deli

Festival Foods delis offer sliced meats and cheeses, prepared salads, hot foods, cold foods, party items, and take-home meal options. Larger stores may include an expanded food court and hot-food bar.

Scratch Bakery

Festival Foods operates bakery departments producing breads, rolls, cakes, cookies, pastries, and other baked goods. Custom cakes and celebration products are available at participating locations.

Prepared Meals

Customers can purchase ready-to-eat and heat-and-serve foods designed for convenient family meals. Offerings may include entrées, side dishes, chicken, pizza, deli items, and seasonal products.

Wine & Spirits

Festival Foods operates wine and spirits departments at eligible Wisconsin stores. Product selection includes beer, wine, spirits, mixers, and seasonal beverages where legally permitted.

Organic and Natural Foods

Festival Foods carries organic, natural, specialty-diet, and health-oriented products throughout multiple departments. Selection varies by store.

Catering

Festival Foods provides catering for parties, meetings, celebrations, workplace events, and other gatherings. Catering menus include trays, entrées, sides, bakery items, and other prepared-food options.

Click N Go Pickup

Click N Go allows customers to order groceries online and collect them at participating stores. The current Festival Foods app integrates online shopping with the company’s Rewards program.

Grocery Delivery

Delivery is available through qualifying online orders and participating markets. Current digital tools allow customers to place delivery orders while earning Festival Rewards points and using digital coupons.

Festival Rewards

Festival Foods launched a refreshed Festival Rewards program in October 2026. Members earn 10 points for each $1 spent on qualifying purchases, with 500 points providing $1 in grocery savings, equivalent to approximately 2% back.

Digital Coupons

Festival Rewards members can clip digital coupons online or through the Festival Foods app. Coupons can be applied to eligible purchases after the member identifies their Rewards account at checkout.

Festival Foods Mobile App

The refreshed mobile app provides Rewards access, online shopping, digital coupons, weekly-ad browsing, Click N Go ordering, and account features. It replaced the previous app as part of the October 2026 loyalty relaunch.

Community Food Programs

Festival Foods operates Food for Neighbors and Paw Away Hunger, which support local food pantries and animal organizations. The programs have contributed approximately $3.9 million since their creation.

Gift Cards

Festival Foods offers gift cards for grocery and eligible in-store purchases. Terms and availability can vary.

Store Careers and Training

Festival Foods provides career paths from entry-level store roles to department and store leadership. The company states that more than one-quarter of its Store Directors began their Festival Foods careers in part-time positions.

Festival Foods Corporate Phone Numbers

Corporate Phone Number

Festival Foods does not prominently publish a separate executive-office switchboard.

For centralized assistance use

877-784-6469

or

920-632-6899

Corporate Headquarters Number

No separate public headquarters number is prominently listed.

Headquarters Number

Customer Care routing

877-784-6469

Corporate Office Number

Customer Care / Support Office routing

920-632-6899.

Customer Service Number

877-784-6469

Customer Support Number

920-632-6899

Toll-Free Number

877-784-6469

Festival Rewards Support Number

877-784-6469

Alternative:

920-632-6899.

Online Shopping Support

Customer Care:

877-784-6469

Sales Number

No universal corporate sales number is published.

Billing Number

No separate public billing number is listed.

Regional Office Number

Festival Foods does not publish one universal regional-office number.

Branch Office Number

Each store has an individual telephone number.

De Pere Store Number

920-336-6520

This belongs to the De Pere retail store at 1001 Main Avenue and should not be confused with the Support Office.

International Number

Not applicable.

Festival Foods primarily operates in Wisconsin.

Emergency / After-Hours Number

No general corporate emergency hotline is publicly listed.

Investor Relations Number

Not applicable.

Festival Foods is privately held.

Media / Press Number

Festival Foods does not prominently publish one permanent universal media number on its main consumer contact materials.

Human Resources Number

No universal public HR phone number is prominently listed.

Careers email

careers@festfoods.com.

Reservations / Booking Number

Not applicable generally.

Catering and community-event arrangements are usually handled through individual stores.

How to Reach a Real Person at Festival Foods

For general questions, online shopping, Festival Rewards, website issues, or complaints that cannot be resolved by a store, call 877-784-6469 or 920-632-6899. Festival Foods also provides an online Customer Care channel through its Help Center. Have your store location, receipt, purchase date, Rewards account information, online-order number, and any relevant product details ready.

For a problem involving a specific grocery purchase, employee interaction, return, bakery order, deli product, meat or seafood item, or store condition, the local store is usually the fastest route. Individual store numbers are available through the official store directory. Ask for the Store Director or department manager if the first employee cannot resolve the issue.

If the problem concerns Festival Rewards, online-account access, missing points, or suspected unauthorized use, contact Customer Care at 877-784-6469. Festival’s current terms specifically direct Rewards members to this number or its online Help Center for account and points problems.

How to File a Complaint Against Festival Foods

Complaints can involve food quality, pricing, store cleanliness, employee conduct, Rewards points, online orders, delivery, Click N Go pickup, refunds, digital coupons, or another Festival Foods service. Gather the receipt, store location, product details, order number, photographs where relevant, Rewards account information, and notes from earlier conversations before escalating.

Step 1: Contact Customer Service

For a general complaint, call Festival Customer Care at 877-784-6469 or 920-632-6899. Explain the issue and identify the store, date, transaction, online order, or Rewards account involved. Ask that the complaint be documented and retain any case information or written response.

Step 2: Contact the Relevant Department

For a store purchase, speak directly with the relevant department such as Meat, Bakery, Deli, Produce, Guest Services, or Online Shopping. If the problem is related to Festival Rewards or an online account, use Customer Care rather than a food department. Product-specific information and photographs can help the department investigate more efficiently.

Step 3: Request Supervisor or Management Review

If the first contact does not resolve the issue, ask for the Store Director, department manager, or Customer Care supervisor. Explain what you have already been told and clearly state the resolution you want. Keep the names of employees involved and details of any refund, replacement, or follow-up that was promised.

Step 4: Use the Company’s Written Complaint Channel

Festival Foods accepts online Customer Care requests through help.festfoods.com. Written complaints can also be mailed to Festival Customer Care, c/o Festival Support Office, 1724 Lawrence Drive, De Pere, WI 54115. Include receipts, order numbers, product details, dates, and a concise timeline.

Step 5: Contact Corporate Headquarters

Serious unresolved complaints can be sent to Festival Foods, 1724 Lawrence Drive, De Pere, WI 54115. Address the letter to Customer Care, the appropriate Support Office department, or company management. Keep copies and use tracked delivery for significant disputes.

Step 6: Use the Specialized Complaint or Dispute Department

Privacy concerns can be directed to privacy@festfoods.com or the Privacy Officer at the De Pere Support Office. Rewards-account disputes should use Customer Care and the Festival Rewards support channels. Employment concerns should be routed through Human Resources rather than consumer Customer Care.

Step 7: File With the Appropriate Regulator

Food-safety, sanitation, or food-handling concerns may be reported to the local health department or Wisconsin Department of Agriculture, Trade and Consumer Protection, depending on the issue. Alcohol-related complaints may involve Wisconsin alcohol regulators or local licensing authorities. Employment matters should go to the agency with jurisdiction over the workplace issue.

Step 8: Use Consumer Protection or Financial Dispute Options

General consumer complaints can be submitted to the Wisconsin Department of Agriculture, Trade and Consumer Protection or other appropriate consumer-protection body. Payment-card disputes may also be raised with the card issuer when a billing or refund issue cannot be resolved directly.

Step 9: Consider Formal Legal or Arbitration Procedures

If a substantial dispute remains unresolved, review the Festival Foods Terms of Use, Rewards terms, transaction records, and any applicable written agreement. Depending on the dispute, options may include small-claims proceedings, civil litigation, contractual remedies, or another legally available process. For significant financial or legal issues, consult a qualified attorney before proceeding.