Wizards of the Coast
Wizards of the Coast is an American games and entertainment company best known for Magic: The Gathering and Dungeons & Dragons. Founded in 1990, Wizards helped transform tabletop gaming with the launch of Magic: The Gathering in 1993 and later became steward of the Dungeons & Dragons franchise. Today its business spans physical trading-card games, tabletop role-playing games, digital games, online services, organized play, licensing, entertainment, publishing, and a growing network of internal and partner game studios.
Wizards of the Coast is a wholly owned subsidiary and major operating segment of Hasbro, Inc. Hasbro describes Wizards & Digital Gaming as an award-winning developer and publisher of tabletop and digital games whose internal studios and licensing partners create experiences across PC, console, mobile, and physical gaming. Wizards has become one of the most financially important businesses within Hasbro, with Magic in particular setting repeated revenue records.
An important current leadership change occurred in 2026. John Hight ceased serving as President of Wizards of the Coast on September 1, 2026 and moved into an advisor role beginning September 2, 2026. Hasbro’s official SEC disclosure said the transition was intended to support the selection and onboarding of a successor. As of the latest official materials retrieved, Hasbro had not publicly identified a permanent successor in those filings, so outdated pages should not continue presenting Hight as the current Wizards President.
800-324-6496
Wizards publishes this number for U.S. and Canadian Customer Support and privacy-related contact.
800-324-6496
Monday to Friday: 9:00 AM to 6:00 PM PT
Weekends: 10:00 AM to 4:00 PM PT.
Wizards of the Coast LLC
1600 Lind Avenue SW
Renton, WA 98057
United States
Hasbro’s current 2026 annual report confirms that Renton is the principal headquarters of the Wizards of the Coast and Digital Gaming segment and that the company leases approximately 111,000 square feet there.
Wizards of the Coast
1600 Lind Avenue SW
Renton, WA 98057
United States
Privacy: privacy@wizards.com
Other product-support inquiries are handled through Wizards’ online support system.
Tabletop Games, Trading Card Games, Role-Playing Games, Digital Games, Publishing, Entertainment and Licensing
1990
Hasbro, Inc.
The office of Wizards President is in transition following John Hight’s move to an advisory role effective September 2, 2026.
Hasbro currently leases approximately:
111,000 square feet in Renton, Washington
for the principal Wizards of the Coast and Digital Gaming headquarters.
Public walk-in headquarters hours are not published.
Customer Support hours are listed above.
https://company.wizards.com/en/careers
Current October 2026 job listings continue to show substantial Wizards hiring activity in Renton.
Magic: The Gathering is Wizards’ flagship collectible trading-card game. Players build decks from collectible cards and compete through tabletop, digital, casual, and organized-play formats, with frequent set releases, crossover products, competitive events, and collectible premium editions.
Magic: The Gathering Arena is the company’s principal digital Magic platform. It recreates core Magic gameplay in a digital environment with online matchmaking, card collection, events, ranked play, deck building, and new set releases.
Magic Online provides another long-running digital version of Magic aimed heavily at experienced and competitive players. It supports extensive card libraries, tournament play, constructed formats, drafts, and other forms of digital competition.
Wizards operates sanctioned and competitive Magic events through local game stores, larger tournaments, and championship-level programs. Organized play helps connect local communities with the wider competitive Magic ecosystem. Wizards’ current Terms continue to define formal rules around Wizards Accounts and organized-play participation.
Dungeons & Dragons is Wizards’ major tabletop role-playing franchise. Players create characters and collaborative stories guided by a Dungeon Master using published rules, campaign settings, adventures, monsters, sourcebooks, accessories, and digital tools.
D&D Beyond provides digital character-building, rules-reference, campaign-management, marketplace, and content-access tools for Dungeons & Dragons players. It is an important part of Wizards’ effort to connect physical tabletop gaming with digital services.
Wizards publishes core rulebooks, campaign settings, monster books, player options, and other tabletop reference products. These books support both new players and long-running campaigns and can be offered in physical and digital formats.
Published adventures provide prewritten stories, locations, encounters, maps, villains, and campaign material for Dungeon Masters and players. They range from introductory scenarios to longer campaign books.
Wizards develops and publishes digital games internally and through licensed studios and partners. Hasbro describes this business as spanning PC, mobile, console, and other interactive entertainment platforms.
Wizards’ broader gaming organization includes studios working on large-budget role-playing and action titles. Current careers materials reference Wizards’ expanding network of narrative-driven and AAA development teams.
Wizards operates and supports internal game-development studios in the United States and Canada. In 2026, Hasbro continued building its Montreal presence for Wizards and Dungeons & Dragons development.
Wizards licenses Magic, Dungeons & Dragons, and related intellectual property to selected partners for digital games, merchandise, entertainment, publishing, and other products.
Beyond core gaming manuals, Wizards’ intellectual property supports novels, fiction, world-building publications, art books, and licensed publishing connected with major franchises.
Wizards-related merchandise includes branded apparel, accessories, collectibles, gaming accessories, licensed figures, and other fan products distributed through Wizards, Hasbro, and partners.
A Wizards Account allows players to use supported online services and participate in eligible organized-play programs. Account support and privacy questions are handled through Wizards’ Customer Support channels.
Wizards provides account, product, privacy, and digital-service support through its online support system and published telephone contacts.
The company recruits game designers, software engineers, artists, producers, attorneys, product professionals, AI and security specialists, and other talent. Wizards also provides information for interns and freelance artists.
800-324-6496
No separate general headquarters switchboard is prominently published.
Use Customer Support at 800-324-6496 for public inquiries.
800-324-6496
for public support routing.
No separate verified public corporate-office number is prominently listed.
800-324-6496.
800-324-6496
425-204-8069
This is Wizards’ published number for callers outside the U.S. and Canada.
800-324-6496
privacy@wizards.com.
800-324-6496
Wizards does not publish one universal general consumer sales number.Products are sold through retail partners, game stores, online platforms, and Wizards-related marketplaces.
No universal billing-only number is publicly listed.
Use product or account support for the platform involved.
No universal regional-office number is published.
Not applicable in the retail-store sense.
No corporate emergency hotline is publicly promoted.
Wizards does not have a separate Investor Relations department.Investor matters belong to parent company Hasbro, Inc.
Media requests are generally handled through Hasbro corporate communications rather than a universal Wizards consumer-support number.
No universal applicant HR line is publicly promoted.
https://company.wizards.com/en/careers
Not applicable.
For account, privacy, digital-game, product, or general Customer Support questions in the United States or Canada, call 800-324-6496. Wizards currently publishes service hours of Monday through Friday from 9:00 AM to 6:00 PM Pacific Time and weekends from 10:00 AM to 4:00 PM Pacific Time. International callers can use 425-204-8069. Have your Wizards Account information, product name, platform, purchase information, error message, and existing case number ready.
Many support matters are more efficiently handled through Wizards’ online support portal because digital products such as Magic Arena, D&D Beyond, organized play, and account services require product-specific information. For privacy requests, customers can also email privacy@wizards.com. Physical correspondence can be mailed to Wizards’ Customer Support P.O. Box in Renton.
For serious corporate matters that cannot be resolved through ordinary support, Wizards’ principal business headquarters remains in Renton, Washington. Hasbro’s 2026 annual report explicitly describes its approximately 111,000-square-foot Renton office as the principal headquarters for the Wizards of the Coast and Digital Gaming segment.
Wizards of the Coast LLC
1600 Lind Avenue SW
Renton, WA 98057
United States
Hasbro’s 2026 annual report confirms Renton as the principal headquarters of the Wizards of the Coast and Digital Gaming segment.
For Customer Support and formal notices
Wizards of the Coast
Attn: Customer Support
P.O. Box 707
Renton, WA 98057-0707.
Privacy-related U.S. correspondence can also be sent to the same Renton P.O. Box with the appropriate Privacy or Customer Support attention line.
Complaints can involve Magic products, Dungeons & Dragons products, a Wizards Account, digital games, organized play, purchases, privacy, Customer Support, tournament issues, or another Wizards service. Gather your Wizards Account details, product name, purchase receipt, transaction ID, screenshots, tournament information, platform, and previous support-case records before escalating.
Call 800-324-6496 in the United States or Canada or use Wizards’ online support system. Explain the issue clearly and provide the relevant account, product, order, event, or transaction information. If you already have a support ticket, provide the case number rather than opening multiple unrelated tickets.
Use the support category that corresponds to your issue, such as Magic, Dungeons & Dragons, account access, organized play, privacy, or a digital product. Privacy complaints can also be sent to privacy@wizards.com. Product-specific routing is important because Wizards operates several separate game platforms and services.
If the first support response does not resolve the complaint, request further review and provide a concise history of the issue. Include earlier ticket numbers, screenshots, purchase records, and any rules or policies that appear relevant. For organized-play disputes, identify the event, organizer, date, and player-account details.
For a documented complaint, write to Wizards of the Coast, Attn: Customer Support, P.O. Box 707, Renton, WA 98057-0707. Include your account information, contact details, a chronological description, supporting evidence, and the specific resolution you are requesting.
For serious unresolved corporate matters, correspondence may be directed to Wizards’ Renton headquarters at 1600 Lind Avenue SW, Renton, WA 98057. Keep copies of everything sent and use a tracked delivery method for significant disputes.
If the dispute concerns privacy, use privacy@wizards.com or the published privacy contact process. If it concerns a platform purchase, tournament, licensed product, or third-party marketplace, the platform or seller may also have a separate dispute process that must be followed before Wizards can act.
Privacy, consumer, payment, or online-service complaints may fall under different regulators depending on the issue and customer location. U.S. consumers may use their state Attorney General or other appropriate authority, while privacy complaints in jurisdictions such as the EEA or UK may be eligible for submission to the relevant data-protection authority.
For an unresolved purchase or payment issue, customers may contact the payment-card issuer, platform operator, marketplace, or consumer-protection agency when appropriate. Preserve receipts, transaction IDs, refund requests, support transcripts, and Wizards’ written response.
Review the Wizards Terms that applied when the dispute arose. Formal notices under current published Terms are directed in writing to the Customer Support mailing address in Renton. If the matter could lead to legal proceedings, arbitration, or other formal remedies, review the applicable version of the Terms and consider independent legal advice before proceeding.
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