United Supermarkets
United Supermarkets is a regional grocery retailer headquartered in Lubbock, Texas, and the flagship supermarket banner of The United Family. The company’s history dates to 1916, when H.D. Snell opened the first United Cash Store in Sayre, Oklahoma. United expanded into Texas in 1949, established a presence in Lubbock during the 1950s, followed by Wichita Falls in the 1960s and Amarillo in the 1970s. The business developed a strong reputation across West and North Texas for traditional grocery retailing, fresh meat and produce, community involvement, pharmacies, prepared foods, and customer service.
Today, United Supermarkets operates as part of The United Family, whose portfolio includes United Supermarkets, Market Street, Amigos, Albertsons Market, United Express and related convenience and logistics operations. Current company information states that The United Family operates 100 grocery stores in 55 communities, along with 41 convenience stores, and maintains headquarters and distribution operations in Lubbock. The United Supermarkets banner itself operates in approximately 30 Texas communities, while other United Family banners extend the overall operation into New Mexico.
An important ownership change occurred in 2013, when United Supermarkets was acquired by Albertsons. The United Family now operates as a wholly owned subsidiary of Albertsons Companies, Inc., while retaining its regional brands, Lubbock Store Support Center, community identity and decentralized operating structure. This means United Supermarkets is no longer an independent family-owned grocery company, although its regional heritage and local management model remain central to the brand.
United Supermarkets, LLC / The United Family
7830 Orlando Ave.
Lubbock, TX 79423
United States
The United Family currently identifies this location as its Store Support Center, headquarters and corporate mailing location. Current company contact information states that the organization remains headquartered in Lubbock, where it also maintains major distribution operations.
United Supermarkets’ primary corporate and Store Support Center address is the same as its current headquarters
7830 Orlando Ave.
Lubbock, TX 79423
This office supports corporate administration, retail operations, merchandising, marketing, human resources, pharmacy support, digital shopping, community programs, finance and other centralized functions.
Store Support Center
United Supermarkets, LLC
7830 Orlando Ave.
Lubbock, TX 79423
This is also the official address currently provided for Guest Services correspondence.
United operates separate distribution and logistics facilities in Lubbock, but those locations should not be confused with the Store Support Center. For ordinary corporate correspondence, Guest Services matters or formal company communication, the 7830 Orlando Avenue address is the most appropriate published corporate address.
877-723-3929
The United Family currently publishes this number for Retail Store / Corporate inquiries.
877-848-6483
This is the current toll-free Guest Services number for customer questions, concerns and program assistance.
7830 Orlando Ave., Lubbock, TX 79423
7830 Orlando Ave., Lubbock, TX 79423
United uses online forms for most current Guest Services inquiries rather than prominently displaying one universal email address.
Media inquiries currently use:
mediarequests@unitedtexas.com.
Grocery Retail, Supermarkets, Pharmacy, Fuel, Convenience Stores, Food Distribution and E-Commerce
1916
United’s roots began with the first United Cash Store in Sayre, Oklahoma.
Current United Family history information reports approximately
18,000+ team members
across the broader regional operation.
Current corporate information reports approximately
100 grocery stores
plus:
41 convenience stores
across The United Family system.
The company does not prominently publish public walk-in hours for the Lubbock Store Support Center.
Customers should call Guest Services or Corporate Support before visiting.
https://www.unitedsupermarkets.com/
https://www.unitedsupermarkets.com/careers
United Supermarkets careers are also connected with the broader Albertsons Companies employment network.
United Supermarkets provides full-service grocery shopping across traditional supermarket departments. Customers can purchase packaged foods, pantry staples, beverages, frozen foods, household products, personal care items, baby products, pet products and other everyday essentials.Stores emphasize regional selection and competitive pricing while operating as neighborhood supermarkets within their Texas markets.
United stores carry fresh fruits, vegetables, herbs and packaged produce.The company also promotes locally and regionally produced products, particularly Texas-made goods, as part of its community-focused merchandising strategy.
United Supermarkets operates full fresh-meat and seafood departments at participating stores.Selections can include beef, chicken, turkey, pork, lamb, fish, shellfish, sausage, prepared meats and specialty cuts, with availability differing by location.
Store bakery departments offer breads, cakes, cookies, pastries, desserts, breakfast items and other baked goods.Many locations also provide custom cakes and bakery order-ahead services for birthdays, celebrations and special events.
United deli departments sell prepared meats, cheeses, sandwiches, salads, soups, ready-to-eat foods, dips, side dishes and other convenient meal products.Selected locations also offer Boar’s Head deli products, sushi and prepared food counters.
Participating United Supermarkets provide prepared and ready-to-heat meal options for customers who want faster meal preparation.These products can include entrées, side dishes, prepared meats, salads and other convenience foods.
Many United Supermarkets locations operate full-service pharmacies.Services can include prescription filling, transfers, medication consultation, vaccinations, blood-pressure services, medication reviews, diabetes consultations, specialty pharmacy support and medication-disposal programs depending on the location.
Participating United pharmacies offer vaccinations subject to eligibility and current health guidelines.Available vaccinations vary according to age, season, medical requirements and local pharmacy services.
Customers can refill existing prescriptions or transfer eligible prescriptions to a United Supermarkets pharmacy.Digital and in-store options make it possible to manage qualifying pharmacy needs through the selected location.
United Supermarkets offers grocery delivery in supported service areas.Customers can place online orders for groceries, household products and other qualifying merchandise and select an available delivery window.
DriveUp & Go allows customers to place grocery orders online and collect them from participating United Supermarkets locations.The service is designed for shoppers who want to avoid shopping the aisles while still purchasing through their local United store.
Certain markets offer faster delivery options for qualifying online orders.Availability, order minimums, fees and delivery times vary according to location and demand.
United Supermarkets for U is the retailer’s loyalty program.Members can access personalized deals, digital coupons, points, fuel savings, grocery rewards and other qualifying promotions through their account and mobile app.
Members can earn points on eligible purchases and redeem qualifying rewards for discounts on fuel.Current program materials advertise fuel savings at participating United Express, Market Street Express, Albertsons Market Express, Chevron and Texaco locations, subject to program limits.
Selected United Supermarkets locations operate fuel stations or are connected with United Family convenience and fuel formats.Fuel availability and operating hours vary by store.
Many United stores provide fresh flowers, bouquets, arrangements and floral-order services.Some locations also advertise wedding flowers and arrangements for special events.
Participating locations sell catering trays and prepared food assortments for parties, meetings, celebrations and business events.Selections may include deli meats, cheeses, fruit, vegetables, bakery items and other prepared foods.
United Supermarkets sells its own branded gift cards and third-party gift cards.
Gift-card selection and redemption restrictions depend on the product purchased.
Selected United locations provide Western Union money-transfer services.Availability should be confirmed with the store before visiting.
Participating United Supermarkets provide Coinstar machines for customers who want to convert loose change.Certain machines may also support additional services depending on location.
Some United Supermarkets include Starbucks cafés inside the store.Availability is location-specific and can be confirmed through the store locator.
877-723-3929
This is the current United Family Retail Store / Corporate contact number.
877-723-3929
877-723-3929
877-723-3929
877-848-6483
877-848-6483
This line is currently published for Guest Services and customer concerns.
877-848-6483
877-505-4040
This dedicated line supports online grocery delivery and pickup concerns.
877-635-4833
United Family publishes this number for accessibility-related assistance.
877-848-6483
Guest Services can assist with qualifying loyalty-account and Rewards questions.
United does not publish one universal consumer Sales Department phone number.Vendor and business proposals are handled through corporate contact forms and the appropriate department.
United Supermarkets does not publish one separate general consumer Billing Department line.For store purchases, begin with the location involved. For delivery, pickup or loyalty-account charges, use the appropriate support team.
806-791-7463
This is the current media inquiry line listed by The United Family.
mediarequests@unitedtexas.com.
United does not publish one universal regional-office line.
Individual stores have their own local telephone numbers.
Not applicable.
United Supermarkets operates primarily in Texas as part of a regional U.S. grocery business.
No universal corporate emergency hotline is publicly listed.Immediate emergencies at a store should be reported to local emergency services and store management.
United Supermarkets itself does not maintain separate Investor Relations.Investor matters belong to parent company Albertsons Companies, Inc.
A universal public applicant HR number is not prominently listed.Applicants should use the Careers page or the job posting associated with the position.
For an ordinary store complaint, product issue, refund, employee interaction or service concern, the quickest route is usually to contact the specific United Supermarkets location first. Ask for the store director or manager on duty and provide the date and approximate time of the visit, receipt number, department involved and the resolution you are requesting. Store-level management can often handle refunds, product replacement, pricing errors and service complaints without requiring corporate escalation.
If the store cannot resolve the matter, call Guest Services at 877-848-6483. For online grocery pickup or delivery problems, use the dedicated 877-505-4040 line instead. For accessibility concerns, call 877-635-4833. Providing the store address, order number, for U account information, receipt and names of previous employees contacted can significantly improve routing and reduce the need to repeat the entire issue.
For serious corporate matters or problems that remain unresolved after Guest Services review, use the Retail Store / Corporate line at 877-723-3929 or send written correspondence to the Store Support Center at 7830 Orlando Ave., Lubbock, TX 79423. Written complaints should include copies of supporting records and a concise chronological description of the problem.
Customers may need to complain about food quality, a refund, pricing, pharmacy service, delivery, pickup, employee conduct, loyalty rewards, accessibility, payment issues or another store experience. Before escalating, collect the receipt, store number or address, purchase date, order number where applicable, photographs, loyalty-account information and any earlier correspondence.
Start with United Guest Services at 877-848-6483 or contact the store where the transaction occurred. Explain the issue clearly and identify the store, date, product or service and desired resolution. For online shopping complaints, include the order number and delivery or pickup time. Request that the complaint be documented if it cannot be resolved immediately.
Use the department that best matches the complaint. Delivery and pickup concerns should go to 877-505-4040, accessibility matters to 877-635-4833, pharmacy concerns to the pharmacy at the location involved, and Rewards questions to Guest Services. A specialized channel generally has better access to the relevant transaction and can resolve the issue faster than a general corporate inquiry.
If the first employee cannot resolve the complaint, request review by the store director, department manager or Guest Services supervisor. Explain what has already happened, what response you received and what remains unresolved. Keep notes of dates, employee names and any case or reference numbers because those details will become important if the complaint reaches corporate management.
Submit written feedback through United’s official Contact Us system. Include the store, transaction date, receipt or order information and a concise description of the requested outcome. Written communication is particularly helpful when the complaint involves screenshots, delivery records, incorrect pricing, loyalty points or a recurring issue because it creates a clearer record than a phone conversation alone.
If local and Guest Services channels do not resolve the complaint, contact the Store Support Center using 877-723-3929 or write to United Supermarkets, LLC, 7830 Orlando Ave., Lubbock, TX 79423. Include copies of receipts and earlier correspondence, plus the names or case numbers associated with prior contacts.
For pharmacy matters, use the pharmacy management channel and applicable Albertsons pharmacy support. For accessibility issues, use the dedicated accessibility line. Online-shopping payment, delivery or membership problems should be escalated through the digital shopping support channel. If a product recall or food-safety issue is involved, identify the product, UPC, lot information and purchase location.
Food-safety concerns can be reported to the local health department, Texas Department of State Health Services, FDA or USDA depending on the product. Pharmacy complaints may fall under the Texas State Board of Pharmacy. Fuel-measurement concerns can involve the appropriate state weights-and-measures authority. The correct regulator depends on the nature of the complaint rather than the fact that United is a grocery retailer.
General unresolved consumer complaints may be submitted to the Texas Attorney General’s consumer-protection process or the consumer agency in the state where the transaction occurred. If a disputed debit or credit card transaction cannot be corrected by United, customers can also contact their card issuer and follow the issuer’s dispute process. Keep receipts, screenshots, correspondence and proof that you first attempted to resolve the issue with United.
For a substantial unresolved contractual, financial or injury-related dispute, review the terms governing the specific service used, including online-shopping, loyalty or other applicable program terms. Formal legal procedures may differ depending on the transaction, claim and jurisdiction. Customers considering legal action should retain all evidence and review the applicable terms or obtain qualified legal advice before proceeding.
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