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- Eddie Bauer
About Eddie Bauer
Eddie Bauer is an American outdoor apparel and lifestyle brand founded in Seattle in 1920. The company became known for technical outerwear, down-insulated jackets, hiking clothing, casual apparel, backpacks, travel gear, footwear, and other outdoor products. Its heritage includes Eddie Bauer’s development of the first patented quilted down jacket, which helped establish the brand’s long-standing reputation in outdoor performance apparel.
Eddie Bauer’s current corporate structure is more complex than the older standalone Seattle-headquarters model. Authentic Brands Group owns the Eddie Bauer intellectual property, while different operating partners now manage different parts of the business. In January 2026, Authentic announced that Outdoor 5, LLC would take responsibility for U.S. and Canadian e-commerce, wholesale, product design, and development, while Catalyst Brands continues to operate Eddie Bauer retail and outlet stores in North America.
Because of this structure, Eddie Bauer should no longer be described simply as an independently headquartered Washington corporation. The brand maintains its historic Seattle connection and Catalyst Brands continues to have an office in Seattle, but the current U.S. Eddie Bauer website is legally operated by Outdoor 5, LLC, and its privacy policy lists 31 W. 34th Street, 4th Floor, New York, NY 10001 as a current contact address.
Quick Information
Corporate Phone Number
Eddie Bauer does not currently publish a separate universal corporate headquarters switchboard for the brand.
Verified Customer Service:
888-680-5612.
Customer Service Number
888-680-5612
Current published service hours
10:00 AM to 8:00 PM ET.
Corporate Office Address
Current U.S. digital and e-commerce operator:
Outdoor 5, LLC / Eddie Bauer
31 W. 34th Street, 4th Floor
New York, NY 10001
United States
This address is currently published in Eddie Bauer’s U.S. Privacy Policy.
Headquarters Address
Eddie Bauer no longer operates under a simple standalone headquarters structure.
Its historic brand headquarters is associated with the Seattle area, while current operations are divided among:
Authentic Brands Group, brand owner
Outdoor 5, LLC, U.S./Canada e-commerce, wholesale, design and product development
Catalyst Brands, North American retail and outlet-store operator.
Customer Service: customerservice@eddiebauer.com.
Industry
Outdoor Apparel, Performance Clothing, Footwear, Travel Gear, Accessories and Lifestyle Retail
Founded
1920
Founded in Seattle, Washington.
Brand Owner
Authentic Brands Group
Authentic owns Eddie Bauer’s intellectual property.
Current E-Commerce Operator
Outdoor 5, LLC
Outdoor 5 assumed responsibility for Eddie Bauer’s U.S. and Canadian e-commerce, wholesale, product design, and development in 2026.
Retail Store Operator
Catalyst Brands
Catalyst Brands continues to operate Eddie Bauer retail and outlet stores across North America.
Website
Careers Page
https://www.catalystbrands.com/careers/
Retail and broader brand employment opportunities may also be managed through Eddie Bauer’s operating partners.
Eddie Bauer Products & Services
Eddie Bauer sells technical and lifestyle apparel designed for outdoor recreation, travel, cold-weather use, hiking, everyday wear, and other activities.
Performance Outerwear
Eddie Bauer produces waterproof, insulated, wind-resistant, and weather-protective jackets for men and women. The assortment includes rain shells, down jackets, parkas, lightweight insulation, technical alpine pieces, and everyday outdoor jackets.
First Ascent
First Ascent is Eddie Bauer’s technical performance collection. Authentic relaunched the line as a major strategic focus in 2026, emphasizing alpine performance, technical fabrics, outerwear, pants, and accessories designed for demanding outdoor conditions.
Down Jackets
Eddie Bauer has a long heritage in down-insulated outerwear.
Current collections include lightweight packable down products such as the MicroTherm line as well as heavier jackets and winter styles designed for cold-weather use.
Rain Jackets
The brand sells waterproof and water-resistant rainwear for hiking, travel, commuting, and everyday outdoor use.
Current products include Rainfoil and Cloud Cap styles along with technical First Ascent shells.
Hiking Pants
Eddie Bauer offers hiking and technical pants designed for movement, durability, and outdoor use.
The Guide Pro family remains one of the brand’s major current product lines.
Women’s Outdoor Apparel
Women’s collections include performance jackets, fleece, hiking pants, shorts, activewear, sweaters, casual clothing, base layers, and travel-oriented garments.
First Ascent also has a dedicated women’s technical collection.
Men’s Outdoor Apparel
Men’s products include jackets, pants, shirts, shorts, fleece, outerwear, technical layers, and casual clothing.
The assortment spans everyday lifestyle apparel and high-performance First Ascent products.
Footwear
Eddie Bauer sells outdoor and casual footwear for hiking, travel, cold weather, and everyday use.
Offerings can include boots, trail shoes, sandals, slippers, and seasonal footwear.
Backpacks
The brand sells backpacks for hiking, travel, commuting, and daily use.
Current gear collections include packable daypacks, travel backpacks, and larger outdoor packs.
Duffel Bags
Eddie Bauer’s gear selection includes packable and expedition-style duffels.Products are designed for travel, outdoor equipment transport, and adventure use.
Travel Accessories
Travel products include crossbody bags, slings, RFID-blocking items, backpacks, totes, and other organizational accessories.
Current gear collections include both lightweight travel pieces and heavier expedition-style luggage.
Outdoor Accessories
Accessories include hats, gloves, belts, sunglasses, scarves, socks, and other outdoor or lifestyle products.
First Ascent also includes performance accessories intended to complement technical clothing.
Adventure Rewards
Eddie Bauer operates the Adventure Rewards loyalty program.
Members can participate in rewards and promotional benefits according to the current program rules. Customer Service for Adventure Rewards is 888-680-5612.
Online Shopping
Customers can purchase Eddie Bauer products online at:
Current U.S. e-commerce operations are managed by Outdoor 5, LLC.
Retail Stores
Eddie Bauer continues to operate physical retail and outlet stores in North America through Catalyst Brands.
Store availability and local operating hours vary by market.
Wholesale Distribution
Outdoor 5 now manages Eddie Bauer wholesale operations in the United States and Canada.
This allows Eddie Bauer products to be distributed through approved multi-brand retailers in addition to the company’s own channels.
Eddie Bauer Corporate Phone Numbers
Corporate Phone Number
No separate current public Eddie Bauer headquarters switchboard is prominently published.
Customer Service Number
888-680-5612.
Customer Support Number
888-680-5612
Customer Service Email
customerservice@eddiebauer.com
Adventure Rewards Support
888-680-5612.
Online Order Support
888-680-5612
Return Support
888-680-5612
Eddie Bauer’s current Terms incorporate the company’s Return Policy into the customer agreement.
Privacy Contact Number
888-680-5612
Privacy Contact Address
Eddie Bauer
31 W. 34th Street, 4th Floor
New York, NY 10001.
Copyright Contact
Current Terms list:
Phone: 212-563-4999
Email: customerservice@eddiebauer.com.
Billing Number
Eddie Bauer does not publish a separate universal billing department number.
Use:
888-680-5612
Local Store Number
Individual Eddie Bauer stores maintain their own local telephone numbers.
Use Eddie Bauer’s online store finder for current location information.
Investor Relations Number
Not applicable.
Eddie Bauer is not independently publicly traded.
Media / Press Contact
Brand-level media announcements are generally handled through Authentic Brands Group or Eddie Bauer’s operating partners.
Human Resources Number
No universal public Eddie Bauer applicant HR phone number is currently promoted.Careers information is available through Catalyst Brands and other operating partners.
Emergency / After-Hours Number
Eddie Bauer does not publish a public corporate emergency hotline.
How to Reach a Real Person at Eddie Bauer
For online orders, returns, Adventure Rewards, product questions, billing, shipping, or other consumer concerns, call 888-680-5612 during the published service window of 10:00 AM to 8:00 PM ET. Customers can also email customerservice@eddiebauer.com. Keep the order number, purchase date, product information, store location if applicable, and any previous support correspondence ready before contacting the company.
For retail-store issues, contact the specific Eddie Bauer location first because Catalyst Brands manages the North American store network. For website or e-commerce matters, the current legal operator is Outdoor 5, LLC. This distinction is important because Eddie Bauer’s brand ownership, online business, and physical-store operations are now divided among different companies.
Eddie Bauer Headquarters & Corporate Office Address
Eddie Bauer’s corporate structure changed substantially during 2025 and 2026.
Current U.S. E-Commerce and Legal Contact Address
Outdoor 5, LLC / Eddie Bauer
31 W. 34th Street, 4th Floor
New York, NY 10001
United States
Eddie Bauer’s current Privacy Policy identifies Outdoor 5, LLC as the U.S. website operator and publishes this address.
Historical Seattle Headquarters
Eddie Bauer was founded in:
Seattle, Washington
and for many years maintained its primary corporate identity in the Seattle metropolitan area.
When Authentic and SPARC announced the Eddie Bauer acquisition in 2021, they stated that Eddie Bauer would remain headquartered in the Seattle area.
Current Seattle Connection
After SPARC Group combined with JCPenney to create Catalyst Brands in 2025, Catalyst Brands stated that it was headquartered in Plano, Texas while maintaining offices in:
New York
Los Angeles
Seattle.
The Seattle office preserves an important operating connection to Eddie Bauer, but the current brand structure should not be represented as a simple standalone Seattle corporate headquarters.
Brand Owner
Authentic Brands Group
Authentic owns Eddie Bauer’s intellectual property and manages the long-term brand strategy through licensing and operating partnerships.
Current Digital Operator
Outdoor 5, LLC
Outdoor 5 manages:
U.S. and Canadian e-commerce
Wholesale
Design
Product development.
Current Retail Operator
Catalyst Brands
Catalyst continues to operate Eddie Bauer’s physical retail and outlet stores in North America.
Catalyst Brands Headquarters
Catalyst Brands is headquartered in:
Plano, Texas
and also maintains offices in Seattle, New York, and Los Angeles.
Brand History
Eddie Bauer was founded in:
1920
in Seattle.
The brand is now more than 100 years old and continues to emphasize technical outdoor clothing, performance innovation, and Pacific Northwest heritage.
How to File a Complaint Against Eddie Bauer
Customers may need to complain about an online order, return, refund, product quality, store employee, loyalty account, gift card, shipping problem, or another Eddie Bauer transaction. Because the current operating structure is divided between Outdoor 5 and Catalyst Brands, the correct escalation route depends on whether the matter concerns online shopping or a physical store.
Step 1: Contact Eddie Bauer Customer Service
Start by calling 888-680-5612 or emailing customerservice@eddiebauer.com. Provide the order number, purchase date, product description, tracking information, and a clear explanation of the problem. If the complaint involves damaged or incorrect merchandise, keep photographs and packaging available. Ask the representative to document the complaint and explain the available return, replacement, refund, or adjustment.
Step 2: Contact the Retail Store for Store Purchases
If the complaint involves an in-store purchase, store employee, fitting-room experience, local return, or another retail issue, contact the Eddie Bauer location directly and request the store manager. Physical stores are currently operated by Catalyst Brands, so store management is generally the best first escalation point. Keep the receipt, location, purchase date, and employee information where available.
Step 3: Request Additional Customer Support Review
If the first Customer Service interaction does not resolve the issue, contact Eddie Bauer again and request further review. Provide the earlier support history, order details, screenshots, photos, refund records, and any promises made by previous representatives. For Adventure Rewards issues, use the same verified support number, 888-680-5612.
Step 4: Send Formal Written Correspondence
For unresolved e-commerce or privacy-related matters, current Eddie Bauer policies identify Outdoor 5, LLC / Eddie Bauer, 31 W. 34th Street, 4th Floor, New York, NY 10001 as the current U.S. contact address. Include your name, order information, complaint history, dates, and copies of supporting documents. Do not send original receipts. Keep a copy and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the correct outside channel depends on the complaint. Payment-card disputes may be raised with the card issuer, while general consumer complaints can be submitted to the applicable state Attorney General or consumer-protection office. Privacy-related matters may fall under state privacy regulators, and product-safety concerns may involve the U.S. Consumer Product Safety Commission. Preserve all receipts, correspondence, tracking records, photographs, and company responses before escalating.
