Banfield Pet Hospital
Banfield Pet Hospital is a major U.S. veterinary healthcare provider specializing in preventive and general veterinary medicine for dogs and cats. The organization offers wellness examinations, vaccinations, laboratory testing, dental care, surgery, parasite prevention, nutrition guidance, virtual veterinary services, pharmacy products, and preventive-care packages through its nationwide hospital network.
Banfield was founded in Portland, Oregon, in 1955. The practice has grown into more than 1,000 hospitals across the United States and Puerto Rico and is supported by more than 3,600 veterinarians. Banfield joined the Mars family of businesses in 2007 and now operates as part of Mars Veterinary Health.
Current Banfield headquarters is in Vancouver, Washington, at 18101 SE 6th Way, Vancouver, WA 98683. The organization is led by President Jeff Ellison, who was appointed to the role in September 2025. Banfield’s parent network, Mars Veterinary Health, includes nearly 70,000 veterinary professionals and associates across thousands of clinics worldwide.
Banfield’s official Contact Us page does not currently publish a separate general headquarters switchboard.
For website and general digital support:
877-656-7146
For hospital-specific clinical matters, contact the individual Banfield hospital directly.
Banfield uses different service numbers depending on the issue.
Major support contacts include:
Wellness Plan Enrollment: 866-277-7387
Wellness Plan Billing: 866-935-5738
Plan Cancellation / General Plan Questions: 888-649-2716
Online Orders / Home Delivery: 888-626-3992
Website Support: 877-656-7146.
Banfield Pet Hospital
18101 SE 6th Way
Vancouver, WA 98683
United States
Banfield Pet Hospital
18101 SE 6th Way
Vancouver, WA 98683
United States
Banfield’s current official Contact Us page confirms this address as its headquarters.
Banfield uses specialized email contacts rather than one universal public email.
Hospital feedback, Wellness Plan billing, plan questions, online-order support, and website support each have their own email channels through the official Contact Us page.
Veterinary Healthcare, Preventive Pet Care, Veterinary Hospitals, Pet Wellness and Companion Animal Medicine
1955
Banfield was founded in Portland, Oregon.
Jeff Ellison
Jeff Ellison became President in:
September 2025.
Alea Harrison, DVM
David Sturrus
Andrea Sinnott.
Mars, Incorporated
Mars Veterinary Health
Banfield has been part of Mars Veterinary Health since 2007.
1,000+ hospitals
across the United States and Puerto Rico.
3,600+ veterinarians.
Mars Veterinary Health currently describes Banfield as having more than:
16,000 veterinary professionals
across its hospital network.
Mars Veterinary Health currently reports:
Nearly 70,000 associates
12,000+ veterinarians
22,000+ paraprofessionals
and:
Approximately 3,000 veterinary clinics worldwide.
Banfield does not publish standard public walk-in hours for its Vancouver practice headquarters.
Pet owners should contact the appropriate support team or local hospital before visiting.
Not applicable.
Banfield is part of privately held Mars, Incorporated and does not have public shareholders.
Banfield focuses heavily on preventive veterinary medicine while also providing treatment for common illnesses, injuries, dental needs, surgeries, and other general veterinary conditions.
Banfield veterinarians perform full physical examinations for dogs and cats.
Exams can include evaluation of the eyes, ears, mouth, heart, lungs, skin, coat, abdomen, joints, neurologic health, weight, nutrition, and other body systems.
Preventive medicine is central to Banfield’s care model.
Services can include routine examinations, vaccinations, diagnostic testing, parasite screening, nutrition guidance, dental assessment, and age-appropriate monitoring.
Banfield offers preventive services designed for puppies during their first months of life.
Care can include examinations, vaccine series, parasite screening, deworming, diagnostic testing, nutrition advice, and spay or neuter services in qualifying wellness plans.
Kitten programs focus on early-life preventive health.
Current services can include exams, feline vaccinations, parasite screening, deworming, FeLV/FIV testing, nutritional guidance, and optional spay or neuter procedures.
Adult dogs can receive annual or semiannual wellness exams, vaccines, bloodwork, parasite testing, dental care, nutrition counseling, and illness treatment.
The veterinarian may recommend additional services according to breed, lifestyle, age, and medical history.
Banfield provides routine preventive care and general medicine for adult cats.
Services can include physical examinations, diagnostic testing, feline vaccinations, parasite screening, dental care, and treatment of illness.
Banfield offers enhanced preventive plans for senior dogs and cats.
Senior Care packages can include bloodwork, urinalysis, blood-pressure evaluation, thyroid screening, X-rays, cardiac tests, and other age-related diagnostic services.
Banfield provides routine vaccinations for dogs and cats based on age, risk factors, and local recommendations.
Current Optimum Wellness Plan materials reference vaccines such as rabies, distemper/parvo, Bordetella, leptospirosis, Lyme disease, feline leukemia, and feline distemper.
Banfield offers blood testing to help evaluate organ function, blood-cell levels, infection, and other health indicators.
Diagnostic testing becomes especially important for senior animals and pets with ongoing medical conditions.
Fecal examinations help detect intestinal parasites and other gastrointestinal health concerns.
These tests are included in multiple preventive-care packages.
Urine testing can help veterinarians assess kidney, urinary-tract, metabolic, and other health conditions.
It is included in selected adult and senior wellness packages.
Banfield provides heartworm screening for dogs and other parasite-related diagnostics.
Preventive medication can also be prescribed where appropriate.
Veterinarians can recommend and prescribe flea, tick, and heartworm preventive products.
Selected Optimum Wellness Plans allow parasite-control products to be added as a customized service.
Banfield evaluates oral health during comprehensive examinations.
Veterinarians can identify dental disease, gum inflammation, fractured teeth, tartar, and other concerns.
Selected Banfield plans include professional dental cleaning.
The procedure can involve scaling above and below the gumline, anesthesia, pre-anesthetic testing, pain management, and other clinical steps.
Banfield provides routine spay and neuter procedures at participating hospitals.
These procedures can be included in certain puppy and kitten preventive-care packages.
Banfield hospitals perform various routine veterinary surgical procedures depending on the hospital, veterinarian, and patient’s medical needs.
Complex emergency or specialty cases may be referred to another hospital.
Radiography is used to evaluate bones, joints, organs, chest conditions, abdominal concerns, and other health issues.
Advanced senior wellness plans include specified radiographic services.
Banfield provides blood-pressure testing, particularly for senior pets and animals with certain medical conditions.
Current Senior Care plans incorporate routine blood-pressure evaluations.
Veterinary teams provide guidance on weight, feeding, dietary needs, and general pet nutrition.
Selected preventive plans include one-on-one nutrition consultations.
Banfield veterinarians can prescribe medications for qualifying conditions.
Products may be obtained through hospital pharmacies or Banfield’s online pharmacy where available.
Banfield offers online ordering and home delivery for qualifying pet medications and products.
Current support number:
888-626-3992.
Banfield offers virtual veterinary appointments for qualifying concerns.
Virtual care can help with medication questions, preventive-care guidance, puppy and kitten advice, procedure follow-up, test results, and other appropriate matters.
Optimum Wellness Plan customers can access Pet Chat support subject to applicable state telehealth restrictions.
Current plans include unlimited Pet Chat in many preventive-care packages.
Optimum Wellness Plans are annual preventive-care packages rather than pet insurance.
They can include unlimited office visits, comprehensive exams, vaccinations, diagnostic tests, virtual care, dental services on qualifying plans, and discounts on other products and services.
The Banfield Access Plan is positioned as a lower-cost preventive-care option.
It includes selected routine preventive services and unlimited office visits while offering a more limited package than some Optimum Wellness Plans.
Banfield Foundation works to improve access to veterinary care for pets and communities with financial or geographic barriers.
It operates as part of a broader charitable effort across Mars Veterinary Health businesses to expand access to preventive and other veterinary services.
Banfield uses specialized phone numbers rather than one universal call center for every need.
Banfield’s current official Contact Us page does not prominently list a general headquarters switchboard.
No separate current public headquarters switchboard is prominently published by Banfield.
For digital and general website assistance:
877-656-7146
For medical matters, use the specific Banfield hospital.
Banfield routes Customer Service according to issue type.
866-277-7387.
866-935-5738.
888-649-2716
This line accepts:
Phone or text.
888-649-2716
888-626-3992.
888-626-3992
877-656-7146.
877-656-7146
Banfield provides a dedicated hospital-feedback email and Contact Us form.
The most appropriate first contact is generally the hospital where care was received, followed by the corporate feedback channel.
Each Banfield Pet Hospital has its own local telephone number.
Use the hospital finder at:
https://www.banfield.com/locations
For Optimum Wellness Plan billing:
866-935-5738
888-649-2716
Major toll-free support numbers include:
866-277-7387
866-935-5738
888-649-2716
888-626-3992
877-656-7146
Banfield does not operate a conventional consumer sales department.
Plan enrollment questions can use:
866-277-7387
Banfield does not publish one nationwide emergency veterinary number.
For an urgent pet emergency, contact the nearest appropriate emergency veterinary hospital immediately rather than the corporate headquarters.
Not applicable.
Banfield is part of privately held Mars.
Banfield handles media through its corporate communications and Newsroom channels.
No permanent consumer-facing media telephone number is prominently published on the main Contact Us page.
Banfield does not publish one universal public applicant HR number.
Careers:
For a medical question or complaint involving your pet’s treatment, call the specific Banfield hospital where your pet was examined because that team has access to the medical record and treatment history. For Wellness Plan enrollment use 866-277-7387, billing issues use 866-935-5738, cancellations or general plan questions use 888-649-2716, and online pharmacy or delivery concerns use 888-626-3992.
For website or MyBanfield problems, call 877-656-7146. Banfield also provides hospital-experience feedback and online contact forms for complaints that need review beyond the local hospital. Have the pet’s name, hospital location, appointment date, invoice or Wellness Plan information, and previous communication available before escalating.
Banfield’s current Practice Headquarters is:
Banfield Pet Hospital
18101 SE 6th Way
Vancouver, WA 98683
United States
Banfield’s official Contact Us and leadership pages continue to identify Vancouver, Washington as its headquarters location.
18101 SE 6th Way
Vancouver, WA 98683
United States
Hundreds of corporate professionals support Banfield’s veterinary hospitals from this Vancouver headquarters.
Jeff Ellison
Banfield appointed Jeff Ellison President on:
September 22, 2025
after he previously served in field operations and as Chief Operating Officer.
Alea Harrison, DVM
She oversees medical strategy and supports Banfield’s nationwide veterinarian network.
Andrea Sinnott.
David Sturrus.
Banfield is part of:
Mars, Incorporated
through:
Mars Veterinary Health.
Banfield joined the Mars family in:
2007.
Banfield currently reports:
1,000+ hospitals
across the U.S. and Puerto Rico.
Banfield reports:
3,600+ veterinarians.
Mars Veterinary Health describes Banfield as employing more than:
16,000 veterinary professionals.
Banfield primarily operates across:
United States
and:
Puerto Rico
while Mars Veterinary Health’s broader family extends internationally.
Banfield identifies itself as the leading U.S. provider of preventive veterinary care.
Its business model emphasizes routine wellness visits and preventive-care plans instead of relying only on illness treatment.
Mars Veterinary Health currently reports approximately:
3,000 veterinary clinics worldwide
and:
Nearly 70,000 associates.
Not applicable.
Banfield and parent Mars, Incorporated are privately held.
Complaints may involve veterinary treatment, a hospital employee, billing, an Optimum Wellness Plan, online pharmacy order, cancellation, payment, or another Banfield service. Gather the pet’s name, hospital location, appointment date, invoice, Wellness Plan documents, photographs where relevant, and previous correspondence before escalating.
For a complaint involving veterinary care, diagnosis, treatment, medications, staff behavior, or a hospital visit, begin with the specific Banfield location involved. Ask to speak with the Practice Manager or appropriate hospital leader and explain the issue clearly. Provide the pet’s name, date of visit, invoice, and a concise timeline. For medical concerns, this local team is important because it has direct access to the pet’s clinical record and treatment history.
If the hospital does not resolve the complaint, submit the issue through Banfield’s official hospital-experience feedback channel or Contact Us form. Include the hospital location, pet information, date of service, staff already contacted, and the resolution you are seeking. Banfield’s current Contact Us page provides a dedicated route specifically for hospital experience feedback.
For Optimum Wellness Plan enrollment concerns call 866-277-7387, billing complaints use 866-935-5738, and cancellation or general plan disputes use 888-649-2716. Online-order or home-delivery complaints should be directed to 888-626-3992. Keep copies of plan documents, bills, payment confirmations, cancellation requests, and any previous support replies.
For a serious unresolved corporate complaint, written correspondence can be sent to Banfield Pet Hospital, 18101 SE 6th Way, Vancouver, WA 98683. Include the client’s contact details, pet’s name, hospital location, dates of service, invoice or plan information, prior complaint history, and a chronological explanation of what occurred. Attach copies rather than original documents and retain proof of delivery.
If the issue remains unresolved, the correct outside authority depends on the complaint. Veterinary-care and professional-conduct concerns may be submitted to the state veterinary medical board that licenses the veterinarian or facility. Payment disputes may involve the card issuer, while consumer-contract issues may involve the appropriate state Attorney General or consumer-protection office. Animal-welfare emergencies should be reported to the appropriate local authority. Keep medical records, invoices, complaint correspondence, and Banfield responses before filing externally.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.