Amtrak Headquarters & Corporate Office

About Amtrak

Amtrak, formally the National Railroad Passenger Corporation, is the United States’ national intercity passenger railroad. It provides long-distance, Northeast Corridor, and state-supported train service connecting hundreds of destinations across the country and portions of Canada. Current official information states that Amtrak operates over roughly 21,000 route miles, serves more than 500 destinations, and operates more than 300 trains each day.

Amtrak was created by Congress and began service in 1971, taking over many intercity passenger routes that had previously been operated by private railroads. It operates under a unique federally chartered corporate structure and receives federal and state funding while also generating significant passenger and operating revenue. In fiscal 2025, Amtrak set a new all-time record with 34.5 million customer trips and approximately $3.9 billion in operating revenue.

Amtrak entered another leadership transition in 2026. Roger Harris departed at the end of July 2026, and Byl Herrmann became Interim President while the Board conducts a search for a permanent Chief Executive Officer. Amtrak continues major fleet and infrastructure modernization, including NextGen Acela, new Airo trainsets, station projects, bridges, and corridor expansion.

Amtrak Headquarters & Corporate Office Address

Current Headquarters

Amtrak / National Railroad Passenger Corporation
1 Massachusetts Avenue NW
Washington, DC 20001
United States

Amtrak’s official contact page and Board information both identify this Washington address as its headquarters.

Corporate Office

The headquarters at 1 Massachusetts Avenue NW supports executive leadership, legal, government affairs, corporate administration, communications, and national rail operations planning.

Mailing Address

For many general corporate and Customer Relations matters

Amtrak
1 Massachusetts Avenue NW
Washington, DC 20001

Specific programs such as Amtrak Guest Rewards maintain separate mailing addresses.

Other Important Address

Amtrak Guest Rewards
P.O. Box 14368
Philadelphia, PA 19115

This address is for Guest Rewards matters rather than general headquarters correspondence.

Former / Historical Headquarters

Amtrak has maintained its corporate presence in Washington, D.C. for decades. Older individual office addresses in other cities generally refer to regional, government-affairs, or operating offices rather than a replacement headquarters.

Quick Information

Corporate Phone Number

Amtrak does not publish a separate general headquarters switchboard on its main contact page. The primary public Customer Service line is 1-800-872-7245.

Customer Service Number

1-800-USA-RAIL / 1-800-872-7245.

Corporate Office Address

1 Massachusetts Avenue NW, Washington, DC 20001

Headquarters Address

1 Massachusetts Avenue NW, Washington, DC 20001

Email

Amtrak does not use one universal general customer email. Customer inquiries are generally submitted through Amtrak’s Contact Us system.

Industry

Intercity Passenger Rail, Transportation, Rail Infrastructure and Mobility

Founded

1971

Number of Employees

Amtrak maintains a large national railroad workforce across train operations, mechanical, engineering, stations, infrastructure, police, technology, and corporate functions. Current public pages do not place one simple employee count alongside the main contact information, so no unverified figure should be substituted.

Number of Destinations

500+ destinations across 46 states, Washington, D.C., and three Canadian provinces.

Corporate Office Hours

Headquarters walk-in hours are not published for the general public. Customer support operates through reservation, chat, SMS, and program-specific channels.

Website

https://www.amtrak.com/

Careers Page

https://careers.amtrak.com/

Investor Relations

Amtrak is not a conventional publicly traded corporation, so it does not maintain shareholder Investor Relations in the same form as an NYSE or Nasdaq company.

Amtrak Products & Services

Intercity Passenger Rail

Amtrak provides scheduled rail service connecting cities and regions across the United States. Its national network includes long-distance, state-supported, and Northeast Corridor services.

Northeast Regional

Northeast Regional trains serve the densely traveled Northeast Corridor and connecting markets, linking cities such as Boston, New York, Philadelphia, Baltimore, Washington, and Virginia destinations.

Acela

Acela is Amtrak’s premium high-speed Northeast Corridor service. The new NextGen Acela fleet entered service as part of Amtrak’s broader modernization program.

Long-Distance Trains

Amtrak operates long-distance routes connecting major regions across the country, including trains such as the California Zephyr, Empire Builder, Southwest Chief, Coast Starlight, and others.

State-Supported Routes

Amtrak operates numerous short-distance corridors in partnership with state transportation agencies. Current FY2025 material describes 33 state-supported routes under agreements with 23 state agency sponsors.

Auto Train

Auto Train carries passengers and their vehicles between Virginia and Florida, allowing travelers to avoid driving the full interstate route.

Amtrak Cascades

Amtrak Cascades serves the Pacific Northwest corridor with state-supported service connecting communities in Washington and Oregon and extending toward Vancouver, British Columbia.

Amtrak Connection Bus Service

Amtrak provides connecting bus transportation for certain communities and routes that do not have direct rail service, allowing through-ticket connections to the rail network.

Reservations and Ticketing

Customers can book tickets online, through the Amtrak app, at staffed stations, or by calling 1-800-872-7245.

Amtrak Guest Rewards

Amtrak Guest Rewards allows members to earn and redeem points for qualifying Amtrak travel and other benefits. The Guest Rewards Service Center is available at 1-800-307-5000.

Group Travel

Groups of 15 or more passengers can use Amtrak’s Group Travel service for coordinated reservations and group pricing. The dedicated number is 1-800-872-1477.

Accessible Travel Services

Amtrak provides accessibility accommodations and reasonable modifications for passengers with disabilities. Requests can be submitted online, at staffed stations, or through 1-800-872-7245.

Amtrak App

The mobile app allows passengers to search schedules, purchase tickets, access eTickets, receive trip information, and manage eligible reservations.

Onboard Food and Beverage

Depending on route and class of service, Amtrak provides café, dining, or other food and beverage options.

Baggage Services

Amtrak supports carry-on and, on qualifying routes and stations, checked baggage services. Size, weight, and availability rules vary by train and station.

Amtrak Corporate Phone Numbers

Corporate Phone Number

No separate general headquarters switchboard is prominently listed.

Corporate Headquarters Number

For public customer routing, use 1-800-872-7245.

Headquarters Number

1-800-872-7245 for general Customer Service.

Corporate Office Number

No separate universal public corporate-office number is prominently published.

Customer Service Number

1-800-872-7245.

Customer Support Number

1-800-872-7245

Toll-Free Number

1-800-USA-RAIL / 1-800-872-7245

Group Travel Number

1-800-872-1477.

International Visitors Number

1-215-856-7924.

Amtrak Guest Rewards Number

1-800-307-5000.

Amtrak Vacations Number

1-800-AMTRAK-2.

Billing Number

A separate public billing-only number is not prominently listed. Ticket and payment issues begin with Customer Service at 1-800-872-7245.

Sales Number

General ticket sales use 1-800-872-7245. Group sales use 1-800-872-1477.

International Number

1-215-856-7924

Emergency / After-Hours Number

Amtrak Police

1-800-331-0008

Text tips can be sent to APD11 / 27311.

Media / Press Number

800-562-1904

Email: media@amtrak.com.

Advertising Number

202-906-4020.

Human Resources Number

No single universal applicant HR number is prominently published. Careers are managed through Amtrak’s careers website.

Accessibility Number

1-800-872-7245, with 711 available for Telephone Relay Service.

How to Reach a Real Person at Amtrak

For reservations, ticket changes, cancellations, travel questions, schedule problems, accessibility needs, or basic Customer Service, call 1-800-USA-RAIL / 1-800-872-7245. Customers can also use SMS or live web chat between 7:00 AM and 11:00 PM Eastern Time. Have the reservation number, passenger name, travel date, train number, origin, destination, and payment details available before contacting an agent.

If the issue requires formal Customer Relations rather than ordinary reservation assistance, call the same number and ask for the Customer Relations Desk. Amtrak’s corporate travel information explicitly directs customers to do this. Guest Rewards account or points matters should instead use 1-800-307-5000, while groups of 15 or more should use 1-800-872-1477.

For an urgent safety concern involving Amtrak property, trains, or stations, contact Amtrak Police at 1-800-331-0008. This number should not be used for ordinary reservation or refund questions.

How to File a Complaint Against Amtrak

Complaints can involve delays, cancellations, customer service, refunds, baggage, accessibility, station conditions, Guest Rewards, onboard service, or safety. Keep the reservation number, train number, travel date, ticket receipt, photographs, written communications, and names of employees previously contacted.

Step 1: Contact Customer Service

Call 1-800-872-7245 and explain the complaint to a Customer Service representative. Provide your reservation information and the exact train and date involved, and request that the issue be documented.

Step 2: Contact the Relevant Department

Guest Rewards complaints should use 1-800-307-5000, group-travel issues 1-800-872-1477, and accessibility concerns can be handled through the accessibility option at 1-800-872-7245. Safety matters should go to Amtrak Police.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the issue, ask for a supervisor or the Customer Relations Desk. Explain what has already happened and the exact remedy you are seeking, such as a refund review, travel credit, account correction, or investigation.

Step 4: Use the Company’s Written Complaint Channel

Submit feedback through Amtrak’s official Contact Us system. Written complaints are particularly useful for detailed service failures, accessibility problems, or cases involving supporting documents because they create a clear record for later escalation.

Step 5: Contact Corporate Headquarters

Formal correspondence can be sent to Office of Customer Relations, 1 Massachusetts Avenue NW, Washington, DC 20001. Include the reservation number, travel dates, complaint history, and copies of supporting documentation.

Step 6: Use the Specialized Complaint or Dispute Department

For serious unresolved service matters, request review by Customer Relations rather than remaining solely with the reservations queue. Accessibility complaints should be identified specifically as accessibility requests or feedback so they are routed through Amtrak’s established process.

Step 7: File With the Appropriate Regulator

Rail safety matters may fall under the Federal Railroad Administration, while certain transportation accessibility complaints can involve the U.S. Department of Transportation. The correct regulator depends on whether the issue concerns passenger service, disability rights, safety, or another regulated subject.

Step 8: Use Consumer Protection or Financial Dispute Options

If a charge remains disputed after Amtrak’s internal review, contact the payment-card issuer where appropriate. General consumer issues may also be raised with relevant state consumer-protection authorities, especially when the dispute concerns a transaction rather than railroad operations.

Step 9: Consider Formal Legal or Arbitration Procedures

Before pursuing formal legal remedies, review Amtrak’s current Conditions of Carriage and any fare or program terms governing the trip. Preserve tickets, receipts, correspondence, and records of attempted resolution, and obtain legal advice where the claim is significant or involves personal injury, contractual rights, or other complex issues.