Amazon
Amazon.com, Inc. is one of the world’s largest technology, e-commerce, cloud computing, logistics, advertising, and digital-services companies. Jeff Bezos founded Amazon in 1994, and the company’s online store opened to customers in July 1995. Amazon initially focused on selling books online, but it rapidly expanded into a broader marketplace selling consumer electronics, household products, apparel, groceries, digital media, and millions of other products. The company completed its initial public offering in May 1997 and trades on the Nasdaq Global Select Market under the ticker symbol AMZN.
Amazon’s modern business extends far beyond online retail. Its major operations include Amazon.com marketplace and retail services, Amazon Web Services, Prime subscriptions, Prime Video, Amazon Music, Kindle, Audible, Alexa and Echo devices, advertising, Amazon Business, logistics and fulfillment, Whole Foods Market, Amazon Fresh, healthcare-related services, and seller services. Amazon also provides cloud infrastructure to businesses, governments, developers, and organizations in more than 190 countries through AWS.
Amazon remains an independent publicly traded corporation. Jeff Bezos serves as Executive Chair, while Andy Jassy is President and Chief Executive Officer. Amazon’s principal corporate offices remain in the Seattle area, but the company also recognizes its National Landing campus in Arlington, Virginia as HQ2. Amazon therefore now operates with a major headquarters presence on both the West Coast and East Coast while retaining Seattle as its principal corporate base.
Amazon.com, Inc.
410 Terry Avenue North
Seattle, WA 98109
United States
Amazon’s principal corporate offices are located in Seattle, Washington. The company has maintained a major corporate campus across Seattle’s South Lake Union and surrounding neighborhoods, with 410 Terry Avenue North continuing to appear in official Amazon corporate and AWS documentation.
410 Terry Avenue North
Seattle, WA 98109
United States
Amazon operates numerous office buildings across the Seattle and Bellevue area, so its headquarters should be viewed as a broader Puget Sound corporate campus rather than one isolated building. Amazon officially describes the Puget Sound region as HQ1.
Amazon Investor Relations
P.O. Box 81226
Seattle, WA 98108-1226
United States
Amazon publishes this separate mailing address specifically for Investor Relations and requests involving shareholder materials. It should not be confused with the physical corporate headquarters.
Amazon HQ2
National Landing
Arlington, VA
United States
Amazon identifies its National Landing campus in Arlington, Virginia as HQ2. The campus includes corporate offices, retail areas, public spaces, green areas, and other facilities serving Amazon’s expanding East Coast workforce.
A universal public Amazon corporate switchboard number is not prominently published through Amazon’s current corporate contact pages. Customers should use Amazon Customer Service for account, order, return, refund, or delivery matters.
1-888-280-4331
Amazon has published this number for customer-service assistance, including delivery and account-related problems. Customer service is available around the clock.
410 Terry Avenue North, Seattle, WA 98109, United States.
410 Terry Avenue North, Seattle, WA 98109, United States. Amazon also operates HQ2 in National Landing, Arlington, Virginia.
amazon-ir@amazon.com
Amazon does not publish one general consumer customer-service email. The address above is specifically for Amazon Investor Relations. General customers should use Amazon’s Customer Service portal, app, chat, or telephone support.
E-commerce, cloud computing, technology, digital advertising, logistics, entertainment, consumer electronics, grocery retail, subscriptions, artificial intelligence, and digital services.
Amazon’s online store opened in July 1995, and the company completed its IPO in May 1997.
Amazon reported approximately 1.575 million full-time and part-time employees in its first-quarter 2026 reporting period, excluding contractors and temporary personnel.
Amazon recognizes HQ1 in the Puget Sound region of Washington and HQ2 in Arlington, Virginia. The Puget Sound operation includes major offices in Seattle and Bellevue.
Amazon does not publish general public walk-in hours for its Seattle corporate headquarters. Amazon Customer Service operates 24 hours a day for customer-account and order assistance.
Investor Relations: https://ir.aboutamazon.com/
Careers: https://www.amazon.jobs/
Amazon.com is the company’s core online retail and marketplace platform. Customers can purchase products sold directly by Amazon and products offered by third-party sellers across categories ranging from electronics and household goods to apparel, books, grocery items, and business supplies.
Amazon Prime is Amazon’s subscription membership program. Eligible members receive benefits that can include expedited shipping, Prime Video, digital-content benefits, shopping offers, and other membership services depending on the country and subscription terms.
Amazon Web Services provides cloud computing infrastructure and technology services to businesses, governments, developers, startups, and other organizations. AWS services include computing, storage, databases, artificial intelligence, machine learning, analytics, networking, security, and enterprise technology infrastructure.
Prime Video is Amazon’s streaming entertainment platform offering movies, television programs, Amazon Originals, sports programming, rentals, purchases, and additional subscription channels in supported markets.
Amazon provides digital advertising services for brands, retailers, sellers, publishers, and other businesses. Its advertising products include sponsored listings, display advertising, video advertising, and other promotional solutions across Amazon-owned properties and third-party inventory.
Businesses and individuals can sell products through Amazon’s marketplace. Amazon provides services including product listings, payments, fulfillment, advertising, logistics support, and Fulfillment by Amazon.
Fulfillment by Amazon allows eligible third-party sellers to store products within Amazon’s fulfillment network. Amazon can then handle picking, packing, shipping, customer service, and certain return processes for those orders.
Amazon designs and sells consumer electronics including Kindle e-readers, Fire tablets and TV devices, Echo smart speakers, Ring products, Blink devices, and other connected technologies.
Alexa is Amazon’s voice-assistant and connected-device platform. It is integrated with various Amazon devices and can provide information, entertainment, smart-home controls, shopping functions, and other supported features.
Amazon owns Whole Foods Market, a grocery chain specializing in natural and organic foods. Whole Foods forms an important component of Amazon’s broader physical grocery and food-retail strategy.
Amazon Fresh provides grocery shopping and delivery services in selected markets. Depending on location, customers may access grocery products through delivery, pickup, and physical Amazon Fresh stores.
Amazon Business is designed for commercial, institutional, government, healthcare, educational, and other organizational customers. It provides business purchasing, account controls, procurement features, quantity pricing, and other workplace purchasing tools.
Publicly verified general corporate switchboard number not prominently available.
Amazon does not currently emphasize a universal Seattle corporate switchboard for public inquiries. Customers, investors, media representatives, AWS customers, and employees are directed to separate channels based on the nature of their request.
1-888-280-4331
This is Amazon’s primary published U.S. customer-service number. Customers can use it for orders, deliveries, returns, refunds, account questions, and other Amazon shopping concerns.
1-888-280-4331
Amazon Customer Service operates 24 hours a day. Amazon also encourages customers to sign into their accounts and use the online Customer Service area because it can automatically display recent orders and account activity.
1-888-280-4331
Amazon has specifically published this number for customers experiencing package-delivery problems. Customers should have their Amazon account and affected order information available when contacting support.
1-800-522-6645
Computershare is Amazon’s transfer agent. Registered shareholders can use this number for issues such as ownership records, address changes, missing certificates, and certain shareholder-material questions.
Publicly verified direct Investor Relations telephone number not prominently published.Amazon directs Investor Relations inquiries to amazon-ir@amazon.com and its Investor Relations mailing address rather than publishing a separate general IR telephone line.
Publicly verified general U.S. media telephone number not prominently published.
Amazon’s U.S. and Canada press team publishes amazon-pr@amazon.com for media inquiries. AWS media inquiries can be directed to aws-pr@amazon.com.
No universal verified public AWS support telephone number applies to every account.AWS support is primarily account and plan based. Customers should access the AWS Support Center or their applicable support plan for billing, technical, account, and infrastructure issues.
For a normal Amazon shopping problem, the most effective starting point is Amazon Customer Service at 1-888-280-4331 or the Customer Service section inside the Amazon website or mobile app. Amazon’s account-based support system can identify recent orders, returns, refunds, subscriptions, digital purchases, and delivery information after the customer signs in. Customer assistance is available 24 hours a day.
Before contacting support, have the Amazon account email or phone number, affected order number, product name, delivery date, tracking information, refund information, and details of any previous support conversations available. Customers should avoid sending passwords, full payment-card information, or verification codes to anyone claiming to represent Amazon.
Corporate, shareholder, press, seller, and AWS inquiries should not automatically be routed through normal retail support. Investors can contact amazon-ir@amazon.com, media organizations can use amazon-pr@amazon.com, and AWS customers should use their AWS support account. This separation helps the inquiry reach representatives who have access to the correct systems and records.
Amazon complaints can involve orders, delayed or missing packages, refunds, marketplace sellers, unauthorized charges, Prime memberships, account restrictions, digital services, damaged products, accessibility, privacy, or other Amazon services. Before escalating, gather the order number, transaction date, tracking details, screenshots, seller information, payment records, previous chat transcripts, and any existing support case numbers.
Begin through Amazon Customer Service or call 1-888-280-4331. Clearly explain the problem, identify the affected order or service, and specify the resolution you are requesting. For ordinary retail issues, this is normally faster than attempting to contact Amazon’s corporate headquarters.
Use the department associated with the specific Amazon service. Marketplace seller disputes, Amazon Business, AWS, Prime Video, Kindle, Audible, Whole Foods, advertising, and other Amazon businesses can have separate support processes. Proper routing prevents unnecessary transfers.
If the frontline representative cannot resolve the issue, request escalation to a supervisor or specialist. Provide the existing case information and explain what previous representatives have already attempted. Clearly state whether you need a refund review, account reinstatement, delivery investigation, billing correction, or another resolution.
Use Amazon’s online support or chat system whenever possible so the communication is documented. Save chat transcripts, confirmation emails, case numbers, and screenshots. Written records are particularly useful for repeated billing, seller, account-access, or refund disputes.
Serious unresolved corporate matters can be directed to Amazon.com, Inc., 410 Terry Avenue North, Seattle, WA 98109. Corporate correspondence should include concise details, relevant case numbers, previous support attempts, and the specific outcome requested.
Account security, seller disputes, AWS issues, privacy concerns, shareholder questions, accessibility matters, and other specialized complaints should be directed to the relevant Amazon business unit. The main retail customer-service team may not have access to specialized systems.
The appropriate external regulator depends on the issue. Privacy and consumer-protection concerns can involve state regulators or the Federal Trade Commission. Employment matters may involve federal or state labor agencies. Financial-service complaints involving certain Amazon payment products may fall under different regulators depending on the service provider.
Customers with unresolved consumer complaints can contact their state attorney general’s consumer-protection office when appropriate. Unauthorized or disputed payment-card transactions may also be disputed with the customer’s bank or card issuer, subject to the applicable card-network and legal deadlines.
For significant unresolved disputes, customers should review the terms and conditions governing the Amazon service involved. Those terms may contain provisions concerning dispute resolution, arbitration, governing law, or notice requirements. Legal advice may be appropriate for substantial financial losses, business disputes, personal injury, or other serious claims.
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