Hilton Hotels & Resorts Headquarters & Corporate Office

About Hilton Hotels & Resorts

Hilton Hotels & Resorts is the flagship hotel brand of Hilton Worldwide Holdings Inc., a global hospitality company headquartered in McLean, Virginia.

Conrad Hilton founded the company in 1919 after purchasing the Mobley Hotel in Cisco, Texas. Hilton has since expanded into a worldwide hospitality organization with thousands of hotels and resorts across numerous brands.

Hilton’s portfolio comprises more than 9,400 properties and approximately 1.4 million rooms in 144 countries and territories. Individual hotels may be owned, managed, or franchised by different business entities, so property-specific problems should normally be reported directly to the hotel first. Hilton’s 2026 company information provides its current portfolio figures.

Quick Information

Industry

Hotels, resorts, travel, and hospitality

Founded

1919

Founder

Conrad Hilton

Company Type

Publicly traded hospitality company

Parent Company

Hilton Worldwide Holdings Inc.

President and Chief Executive Officer

Christopher J. Nassetta

Hilton’s current executive profiles identify Christopher J. Nassetta as President and Chief Executive Officer.

Chief Financial Officer

Kevin Jacobs

Stock Exchange and Ticker Symbol

New York Stock Exchange
NYSE: HLT

Number of Properties

More than 9,400 properties across 28 brands

Customer Service Number

1-800-446-6677
1-800-4HONORS

Reservations Number

1-800-445-8667
1-800-HILTONS

Corporate Office Number

+1-703-883-1000

Corporate Headquarters Address

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive
McLean, VA 22102
United States

Customer Support Hours

Hilton offers 24/7 assistance through its online chat. Telephone availability may depend on the country and department. Hilton’s Help Center provides current contact options.

Official Website

https://www.hilton.com/

Corporate Website

https://www.hilton.com/en/corporate/

Help Center

https://www.hilton.com/en/help-center/

Investor Relations Website

https://ir.hilton.com/

Careers Website

https://jobs.hilton.com/

Products & Services

Hilton provides hotel accommodations and hospitality services for leisure travelers, business guests, groups, and long-term visitors. Services may include:

• Hotel and resort accommodations
• Luxury hotels
• Full-service hotels
• Focused-service hotels
• Extended-stay accommodations
• All-inclusive resorts
• Vacation ownership
• Business travel services
• Meeting and conference facilities
• Weddings and social events
• Restaurants and bars
• Room service at participating properties
• Fitness centers
• Swimming pools and spas
• Digital check-in
• Digital Key
• Mobile room selection
• Hilton Honors rewards
• Points-based stays
• Group reservations
• Accessible rooms and services

Facilities, fees, parking, breakfast, pet policies, cancellation terms, and resort charges differ by hotel. Guests should review the individual property page and reservation terms before booking.

Corporate Phone Numbers

Hilton Reservations and Customer Care

1-800-445-8667
1-800-HILTONS

Use this number for new reservations, existing bookings, changes, cancellations, and general hotel information.

Hilton Honors Customer Service

1-800-446-6677
1-800-4HONORS

This number can be used for Hilton Honors accounts, points, benefits, reward stays, missing-stay credit, and account assistance.

Hilton Corporate Office

+1-703-883-1000

Hilton’s official corporate contact page confirms this McLean headquarters number.

Memphis Operations Center

+1-901-374-5000

Hilton Direct for Meetings and Groups

1-800-321-3232

Travel Agent Help Desk

1-800-626-6700

Investor Relations

+1-703-883-5476
ir@hilton.com

Media Relations

+1-703-883-5381
hiltonpr@hilton.com

How to Reach a Real Person at Hilton

Call 1-800-445-8667 for reservation assistance or 1-800-446-6677 for Hilton Honors support.

When calling:

1. Select the option for reservations, Hilton Honors, or an existing stay.
2. Enter the reservation confirmation or Hilton Honors number when requested.
3. Ask to speak with a representative.
4. Request a supervisor if the first agent cannot resolve the problem.
5. Obtain a case number before ending the call.

For a problem during an active stay, contact the hotel’s front desk or manager immediately. The property may be able to resolve room, cleanliness, maintenance, noise, billing, or service problems faster than corporate Customer Care.

Have the following information ready:

• Guest’s full name
• Hotel name and location
• Reservation confirmation number
• Hilton Honors number
• Check-in and check-out dates
• Room number
• Final hotel bill
• Photographs or supporting documents
• Previous case number
• Requested resolution

Hilton also provides 24/7 chat through its official Help Center.

Hilton Headquarters & Corporate Office Address

Hilton Global Headquarters

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive
McLean, VA 22102
United States

Hilton Memphis Operations Center

Hilton
755 Crossover Lane
Memphis, TN 38117
United States

Hilton Investor Relations

Hilton Investor Relations
7930 Jones Branch Drive
McLean, VA 22102
United States

Hilton’s 2025 stockholder information confirms the headquarters address and corporate telephone number.

Can Guests Visit Hilton Headquarters?

The McLean headquarters is a corporate office, not a hotel, reservation desk, or walk-in customer-service center. Guests should contact the hotel or Hilton Customer Care rather than visiting headquarters.

Do not mail hotel keys, lost-property claims, payment information, or sensitive documents to headquarters unless Hilton provides verified instructions.

How to File a Complaint Against Hilton

Step 1: Contact the Hotel

Report the problem to the front desk or manager while you are still at the property. Give the hotel an opportunity to correct the issue during the stay.

Step 2: Keep Supporting Records

Save the reservation confirmation, hotel bill, photographs, messages, receipts, and the names of employees contacted.

Step 3: Contact Hilton Customer Care

Call 1-800-445-8667 or use the 24/7 chat available through Hilton’s Help Center. Hilton also provides an official Stay Feedback form.

Step 4: Request Escalation

Ask for a supervisor if the initial representative cannot resolve the complaint. Obtain a case number and request written confirmation of any promised refund, points adjustment, or follow-up.

Step 5: Contact Hilton Honors

For missing points, account access, reward reservations, or membership benefits, call 1-800-446-6677.

Step 6: Send a Written Corporate Complaint

Written correspondence can be mailed to:

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive
McLean, VA 22102
United States

Include the hotel name, stay dates, reservation number, case number, and requested resolution.

Step 7: Consider External Escalation

Depending on the complaint, customers may contact:

• Their payment-card issuer for an unauthorized charge
• The booking website used for the reservation
• A state attorney general or consumer-protection office
• The Federal Trade Commission for suspected fraud
• Local health or safety authorities
• Law enforcement for theft or immediate danger

A franchised hotel may have a separate ownership company responsible for certain property-level matters.

Frequently Asked Questions

Where is Hilton headquartered?

Hilton is headquartered at 7930 Jones Branch Drive, McLean, Virginia 22102.

What is Hilton’s corporate phone number?

Hilton’s global corporate-office number is +1-703-883-1000.

What is the Hilton reservations number?

Call 1-800-445-8667, also advertised as 1-800-HILTONS.

What is the Hilton Honors phone number?

Hilton Honors Customer Service can be reached at 1-800-446-6677, also advertised as 1-800-4HONORS.

Who is the CEO of Hilton?

Christopher J. Nassetta is Hilton’s President and Chief Executive Officer.

What is Hilton’s stock symbol?

Hilton Worldwide Holdings Inc. trades on the New York Stock Exchange under the ticker symbol HLT.

Does Hilton provide 24-hour customer support?

Hilton offers 24/7 chat through its official Help Center. Telephone availability may vary by country and department.

How do I complain about a Hilton hotel stay?

Speak with the hotel manager first, then contact Hilton Customer Care or submit the official Stay Feedback form if the matter remains unresolved.

Can I visit Hilton headquarters for customer service?

No. The McLean headquarters is a corporate office and not a walk-in reservation or customer-service center.