Hilton Hotels & Resorts
About Hilton Hotels & Resorts
Hilton Hotels & Resorts is the flagship hotel brand of Hilton, one of the world’s largest hospitality companies. The Hilton name traces back to 1919, when Conrad Hilton purchased his first hotel in Cisco, Texas. Over the following century, Hilton grew into a global hospitality company operating hotels and resorts across major cities, business destinations, airports, convention centers, and vacation markets.
Today, Hilton Hotels & Resorts operates more than 600 hotels across six continents and serves both business and leisure travelers. The brand focuses on full-service hospitality, offering guest rooms, restaurants, bars, meeting facilities, event spaces, fitness centers, pools, lounges, and resort amenities depending on the property.
Hilton Hotels & Resorts is part of Hilton Worldwide Holdings Inc., which currently operates a portfolio of 28 hotel brands, more than 9,400 properties, and nearly 1.4 million rooms in 144 countries and territories.
Hilton’s global corporate headquarters is located in McLean, Virginia.
Quick Information
Industry
Hotels and Hospitality
Founded
1919
Parent Company
Hilton Worldwide Holdings Inc.
Corporate Phone Number
+1 703-883-1000
Customer Service Number
1-888-4HONORS
1-888-446-6677
Corporate Office Address
7930 Jones Branch Drive
McLean, VA 22102
United States
Headquarters Address
7930 Jones Branch Drive
McLean, VA 22102
United States
hiltonpr@hilton.com
Corporate communications only
Flagship Brand
Hilton Hotels & Resorts
Hilton Portfolio
28 brands and 9,400+ properties
Hilton Honors Members
260+ million
Website
Hilton Hotels & Resorts Products & Services
Hilton Hotels & Resorts provides full-service hotel accommodations and hospitality services for business travelers, vacationers, families, groups, and event organizers.
Hotel Accommodation
Hilton Hotels & Resorts offers guest rooms and suites in major cities, vacation destinations, airport locations, convention markets, and other popular travel areas around the world.
Room types, amenities, and services vary by individual hotel.
Resorts
The brand operates resort properties offering amenities that may include swimming pools, beaches, spas, restaurants, recreation, family activities, and all-inclusive experiences.
Restaurants and Bars
Many Hilton Hotels & Resorts properties include full-service restaurants, lounges, bars, coffee shops, room service, and other food and beverage options.
Meetings and Events
Hilton Hotels & Resorts has a strong presence in the meetings and events market.
Properties may offer ballrooms, conference rooms, business meeting facilities, wedding venues, catering, audiovisual support, and event-planning services. Hilton describes meetings and events as a core part of the flagship brand experience.
Hilton Honors
Hilton Honors is Hilton’s global loyalty program.
Members can earn points on eligible hotel stays and redeem them for qualifying rewards. Members booking directly through Hilton may also receive benefits such as member rates, free Wi-Fi, Digital Check-In, and access to other benefits depending on membership status.
Hilton Honors App
The Hilton Honors mobile app allows eligible guests to book hotels, manage reservations, select rooms at participating properties, check in digitally, access Digital Key where available, and check out through their smartphone.
Hilton Corporate Phone Numbers
Hilton Global Headquarters
+1 703-883-1000
Hilton officially publishes this number for its global corporate headquarters at 7930 Jones Branch Drive in McLean, Virginia.
Routine hotel reservations, Hilton Honors questions, and guest complaints should normally be directed to Hilton Reservations & Customer Care instead of the corporate switchboard.
Hilton Reservations & Customer Care
1-888-4HONORS
1-888-446-6677
Hilton publishes this as its main U.S. reservations and Hilton Honors customer-care number.
Hilton Hotels & Resorts Reservations
1-800-HILTONS
1-800-445-8667
Hilton Hotels & Resorts currently publishes 1-800-HILTONS as a contact number for guests seeking assistance with hotel stays and reservations.
Investor Relations
703-883-5476
This number is published for Hilton investor-relations inquiries and should not be used for ordinary guest complaints.
How to Reach a Real Person at Hilton
For most reservation, Hilton Honors, or general customer-service issues, call:
1-888-446-6677
Guests can also use:
1-800-445-8667
Follow the automated prompts and select the option related to your reservation or account issue.
Before contacting Hilton, have the following information available:
- Hilton confirmation number
- Hotel name and location
- Guest name
- Check-in and check-out dates
- Hilton Honors number, if applicable
- Payment information related to the reservation
- Details of the complaint
- Previous case number, if available
For a problem that occurs during a hotel stay, speaking directly with the front desk or hotel manager is usually the fastest first step.
If the hotel cannot resolve the issue, contact Hilton Reservations & Customer Care and ask the representative to document the complaint.
For unresolved cases, request a case or reference number and ask whether the matter can be escalated for further review.
Hilton Hotels & Resorts Headquarters & Corporate Office Address
Hilton Global Corporate Headquarters
7930 Jones Branch Drive
McLean, VA 22102
United States
Corporate Phone: +1 703-883-1000
Hilton directly identifies this location as its Global Headquarters on its current corporate Contact Us page.
Hilton’s 2026 proxy materials also identify 7930 Jones Branch Drive, Suite 1100, McLean, Virginia 22102 as the address of Hilton Worldwide Holdings Inc., providing additional current confirmation of the corporate location.
The McLean headquarters supports Hilton’s global corporate operations, including brand management, development, finance, technology, loyalty programs, legal operations, marketing, and other corporate functions.
Memphis Operations Center
755 Crossover Lane
Memphis, TN 38117
United States
Phone: +1 901-374-5000
Hilton also operates a major corporate and operations center in Memphis, Tennessee. This location should not be confused with the company’s global headquarters in McLean.
How to File a Complaint Against Hilton Hotels & Resorts
Step 1: Contact the Hotel
For complaints involving a specific stay, begin with the Hilton property where the problem occurred.
Ask to speak with the front desk manager, guest services manager, or general manager depending on the nature of the complaint.
Common hotel-specific complaints may involve:
- Room cleanliness
- Incorrect room type
- Maintenance problems
- Noise
- Billing
- Employee service
- Hotel amenities
- Food and beverage issues
- Parking
- Resort fees
Try to resolve the problem while you are still at the hotel whenever possible.
Step 2: Contact Hilton Customer Care
If the hotel cannot resolve the issue, call:
1-888-446-6677
You may also call:
1-800-445-8667
Provide your reservation number, hotel name, travel dates, and details of the complaint.
Step 3: Request a Case Number
Ask the Hilton representative to document your complaint and provide a case or reference number.
Keep records of:
- Hotel name
- Reservation number
- Dates of stay
- Receipts
- Photographs when relevant
- Names of hotel employees or managers
- Customer-care case number
- Previous emails or correspondence
Step 4: Request Further Review
If the first response does not resolve the matter, contact Customer Care again with your existing case number and request further review.
Avoid opening several unrelated cases for the same problem because keeping the issue under one case number can make follow-up easier.
Step 5: Contact Hilton Corporate Headquarters When Appropriate
For serious unresolved corporate matters, correspondence may be sent to:
Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive
McLean, VA 22102
United States
Routine reservation or hotel-service complaints should generally go through Hilton Customer Care before being sent to corporate headquarters.
Step 6: Hilton Honors Complaints
For disputes involving missing points, elite benefits, account access, or other Hilton Honors matters, contact:
1-888-4HONORS
1-888-446-6677
Have your Hilton Honors account number and qualifying stay information available.
Step 7: Escalate an Unresolved Consumer Complaint
If a legitimate billing or consumer dispute remains unresolved after contacting the hotel and Hilton Customer Care, guests may consider contacting the appropriate state consumer-protection agency or attorney general’s office.
For disputed card charges, customers may also contact their payment-card issuer when appropriate after first attempting to resolve the matter directly with Hilton.
