Hilton Garden Inn Headquarters & Corporate Office

About Hilton Garden Inn

Hilton Garden Inn is an upscale-focused service hotel brand within Hilton Worldwide Holdings Inc. The brand serves both business and leisure travelers and typically combines full-service-style amenities such as on-site food and beverage, meeting space, fitness facilities, and business-friendly services with the operating efficiency of a focused-service hotel. Individual Hilton Garden Inn properties are generally owned or franchised by third parties while operating under Hilton’s brand standards and commercial systems.

Hilton Garden Inn debuted in 1991 with four hotels and has since grown into a major international hospitality brand. Current Hilton brand information reports 1,165 open Hilton Garden Inn hotels, approximately 172,000 rooms, operations in 65 countries and territories, and more than 500 additional hotels in development. This makes Hilton Garden Inn a substantial part of Hilton’s global portfolio rather than a standalone hotel corporation.

The most important headquarters correction is that Hilton Garden Inn does not maintain a separate independent Virginia corporate headquarters. Corporate leadership, brand oversight, reservations infrastructure, legal functions, investor relations, and major enterprise services are operated through parent company Hilton Worldwide Holdings Inc., whose global headquarters is at 7930 Jones Branch Drive, McLean, Virginia 22102. Christopher J. Nassetta remains Hilton’s President and Chief Executive Officer.

Hilton Garden Inn Headquarters & Corporate Office Address

Current Headquarters

Hilton Garden Inn is a Hilton brand, so the appropriate corporate headquarters is

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive, Suite 1100
McLean, VA 22102
United States

Hilton’s current 2025 Form 10-K and Investor Relations materials confirm this as the company’s principal executive office and global corporate headquarters.

Corporate Office

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive, Suite 1100
McLean, VA 22102

This office supports Hilton Garden Inn and Hilton’s other global brands through central management, finance, legal, brand, technology, commercial, development, investor, and corporate-services teams.

Mailing Address

General corporate correspondence may be addressed to

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive
McLean, VA 22102

Guest complaints involving a specific Hilton Garden Inn should usually start with the hotel and Hilton Customer Care rather than being mailed immediately to the headquarters.

Other Important Address

Hilton maintains a major operations center at

755 Crossover Lane
Memphis, TN 38117

Hilton also maintains regional corporate offices in Europe, Asia-Pacific, the Middle East and Africa, and other markets.

Former / Historical Headquarters

No separate current Hilton Garden Inn headquarters should be listed apart from Hilton Worldwide’s McLean corporate headquarters. Any page presenting Hilton Garden Inn as an independently headquartered corporation should be corrected to reflect its status as a Hilton brand.

Quick Information

Corporate Phone Number

703-883-1000

This is Hilton Worldwide’s current corporate headquarters phone number.

Customer Service Number

1-800-774-1500

Hilton currently publishes this as Reservations and Customer Care.

Corporate Office Address

7930 Jones Branch Drive, Suite 1100, McLean, VA 22102

Headquarters Address

7930 Jones Branch Drive, McLean, VA 22102

Email

Hilton does not publish one universal general guest-support email for every hotel complaint.

Verified specialized email

Web Accessibility: Web.Accessibility@Hilton.com.

Industry

Hotels, Hospitality, Lodging, Travel, Franchising and Hotel Management

Founded

Hilton Garden Inn debuted in 1991

with four locations.

Number of Hotels / Rooms

Current Hilton Garden Inn brand scale

1,165 hotels

Approximately 172,000 rooms

across 65 countries and territories.

Parent Company Employees

Hilton reported approximately

182,000 employees and managed-hotel personnel

at December 31, 2025, plus approximately 328,000 additional individuals employed by third-party owners at franchised properties.

Corporate Office Hours

Hilton does not publish general walk-in hours for corporate headquarters.

Customer Care and digital chat support are available through Hilton’s current support channels, with chat offered 24/7.

Website

https://www.hilton.com/en/brands/hilton-garden-inn/

Investor Relations / Careers

Investor Relations
https://ir.hilton.com/

Careers
https://jobs.hilton.com/

Hilton Garden Inn Products & Services

Guest Rooms

Hilton Garden Inn provides modern guest rooms designed for business and leisure stays. Typical rooms include workspaces, Wi-Fi access, televisions, climate control, private bathrooms, and bedding aligned with Hilton Garden Inn brand standards.

Suites

Selected Hilton Garden Inn hotels offer suites or larger room configurations with additional sitting or working space. Availability, floor plan, and specific amenities depend on the individual property.

On-Site Dining

Many Hilton Garden Inn hotels operate an on-site restaurant or food-and-beverage concept serving breakfast and, at selected properties, lunch, dinner, drinks, or evening meals. Dining formats and operating hours vary by hotel.

Breakfast

Hilton Garden Inn is commonly associated with cooked-to-order or buffet-style breakfast offerings at participating hotels. Unlike some limited-service Hilton brands, breakfast is not necessarily complimentary for every guest or rate, so guests should review their reservation benefits.

Bars and Lounges

Selected properties operate lobby bars, lounges, or restaurant bar areas. Hours and alcohol service depend on the hotel and local regulations.

Wi-Fi

Hilton Garden Inn properties provide internet access, with Hilton Honors membership and booking conditions affecting whether standard or premium Wi-Fi charges apply.

Hilton Honors

Hilton Garden Inn participates in Hilton Honors, Hilton’s global loyalty program. Eligible members can earn and redeem points, receive member rates, use Digital Check-In, and access status-based benefits according to current program rules.

Digital Check-In

Eligible guests can use Hilton’s mobile app to check in digitally before arrival at participating properties. This can allow room selection and reduce the need for a traditional front-desk check-in process.

Digital Key

Participating Hilton Garden Inn hotels support Digital Key through the Hilton Honors app, allowing eligible guests to unlock their room and selected hotel areas using a supported smartphone.

Meeting Rooms

Many Hilton Garden Inn properties offer meeting rooms and event space for business meetings, training sessions, social gatherings, and small conferences. Capacity, catering, audiovisual equipment, and room configurations differ by location.

Group Reservations

Hilton Garden Inn can accommodate group travel such as business teams, weddings, reunions, sports groups, and tour groups. Hilton also maintains dedicated meetings and group-sales channels.

Fitness Centers

Many Hilton Garden Inn hotels include fitness centers with cardio and strength-training equipment. Facilities and operating hours vary by hotel.

Swimming Pools

Selected properties offer indoor or outdoor swimming pools. Pool availability is property-specific and should be confirmed before booking.

Business Services

Hilton Garden Inn hotels commonly support business travelers with workspaces, internet access, printing capabilities, meeting facilities, and other productivity-oriented amenities.

Accessible Rooms

Participating hotels offer accessible rooms and accessibility features for guests with mobility, hearing, or other disability-related requirements. Hilton provides detailed accessible-room descriptions and search filters through its booking platform.

Pet-Friendly Accommodation

Many Hilton Garden Inn properties accept pets under property-specific policies. Fees, size restrictions, number of pets, and eligible room categories can differ significantly by location.

Parking

Parking arrangements vary by property. Some suburban hotels provide free parking, while urban or airport locations may charge daily, valet, or garage fees.

Airport Transportation

Selected airport-area Hilton Garden Inn hotels provide shuttle transportation. Availability, service radius, reservation requirements, and operating hours depend on the property.

Online Reservations

Guests can book Hilton Garden Inn stays through Hilton.com, the Hilton Honors app, directly with the hotel, or by calling Hilton Reservations and Customer Care at 1-800-774-1500.

Mobile App

The Hilton Honors app allows guests to search and book hotels, manage reservations, check in digitally, access Digital Key where available, review benefits, and manage their Hilton Honors account.

Meetings and Groups

Hilton provides dedicated support for meetings and groups.

Current Hilton Direct number:

1-800-321-3232 within the U.S. and Canada.

Franchising and Hotel Development

Hilton Garden Inn is a major Hilton development brand with 500+ hotels currently in development. Hotel owners and developers can work with Hilton’s development organization to open new properties under the brand.

Hilton Garden Inn Corporate Phone Numbers

Corporate Phone Number

703-883-1000.

Corporate Headquarters Number

703-883-1000

Headquarters Number

703-883-1000

Corporate Office Number

703-883-1000

Customer Service Number

1-800-774-1500

Customer Support Number

Hilton Reservations and Customer Care

1-800-774-1500.

Toll-Free Number

Hilton Honors

1-800-446-6677

Also written as

1-800-4HONORS.

Sales Number

Meetings and Groups through Hilton Direct

1-800-321-3232.

Billing Number

Hilton does not publish one universal billing-only number for every Hilton Garden Inn.Billing issues should first be directed to the individual property. Hilton also provides a Billing Issue form and Customer Care escalation.

Regional Office Number

Hilton publishes regional office numbers, including

Memphis Operations Center: 901-374-5000
Europe Regional Office: +44 207 856 8000
Asia-Pacific Regional Office: +65 6833 9888
Middle East & Africa Regional Office: +971 391 5100.

Branch Office Number

Individual Hilton Garden Inn hotels maintain their own local telephone numbers.

International Number

Hilton’s international free number for supported countries is

+800 4445 8667

Availability depends on country and telecommunications provider.

Emergency / After-Hours Number

Hilton digital chat provides 24/7 support, but there is no universal corporate emergency hotline.

For an immediate safety, police, fire, or medical emergency at a hotel, contact the hotel front desk and local emergency services.

Investor Relations Number

703-883-5476

Email

ir@hilton.com.

Media / Press Number

703-883-5381

Email

hiltonpr@hilton.com.

Human Resources Number

No universal public HR number is prominently published for all Hilton applicants.

Careers

https://jobs.hilton.com/

Reservations / Booking Number

1-800-774-1500

Reservations and Customer Care.

How to Reach a Real Person at Hilton Garden Inn

For a new booking or general reservation issue, call 1-800-774-1500 or contact the Hilton Garden Inn hotel directly. Hilton also offers 24/7 digital chat through its Help Center. Before calling, have the hotel name, city, confirmation number, guest name, dates of stay, email address, and payment details available. This allows the representative to locate the booking and determine whether the matter can be handled centrally or must be addressed by the hotel.

For an issue that occurred during a stay, the hotel’s front desk or General Manager should normally be the first human contact. Individual Hilton Garden Inn hotels are frequently owned by independent franchisees, so property management has the most direct access to room assignments, staff records, local charges, housekeeping details, maintenance reports, and on-site remedies.

If local management does not resolve the issue, contact Hilton Customer Care or use the Help Center’s written forms and request review. Hilton Honors issues can be directed to 1-800-446-6677, while a billing dispute should initially go to the property before being escalated to Hilton’s Billing Issue process.

How to File a Complaint Against Hilton Garden Inn

Complaints can involve room cleanliness, billing, refunds, reservations, staff behavior, accessibility, hotel facilities, food service, Hilton Honors benefits, security, or other guest experiences. Keep the hotel name, address, confirmation number, stay dates, room number, receipt, photographs, employee names where known, and records of earlier conversations before escalating.

Step 1: Contact Customer Service

For a reservation or general support issue, call Hilton Reservations and Customer Care at 1-800-774-1500 or use Hilton’s Help Center. If the complaint concerns something happening during the stay, speak with the hotel’s front desk immediately so the property has an opportunity to correct the problem while you are still present.

Step 2: Contact the Relevant Department

Billing problems should begin with the property’s billing or front-desk team, Hilton Honors issues with the Hilton Honors service team, accessibility concerns with the hotel and Hilton accessibility support, and group-reservation issues with Hilton Direct or the hotel’s sales department. Using the proper department improves the chance that the person reviewing the complaint has access to the necessary records.

Step 3: Request Supervisor or Management Review

If the front-desk agent or first Customer Care representative does not resolve the matter, request the hotel’s General Manager, department manager, or a Customer Care escalation. Explain the history clearly and identify what remedy you are seeking, such as a charge correction, room adjustment, points review, service recovery, or written response.

Step 4: Use the Company’s Written Complaint Channel

Use Hilton’s Help Center forms to submit a documented complaint. For billing errors, Hilton specifically instructs guests to contact the hotel first and then submit a Billing Issue form if additional help is required. Written complaints are useful because photographs, receipts, and a concise chronology can be preserved for review.

Step 5: Contact Corporate Headquarters

For a serious unresolved corporate issue, correspondence can be addressed to Hilton Worldwide Holdings Inc., 7930 Jones Branch Drive, McLean, VA 22102. Include the hotel name, stay dates, confirmation number, prior complaint references, the franchise or property response where known, and copies of supporting documentation.

Step 6: Use the Specialized Complaint or Dispute Department

Accessibility complaints can be escalated using Web.Accessibility@Hilton.com for digital accessibility concerns, while specific property accommodation concerns should be addressed with the hotel and Hilton Customer Care. Hilton Honors, billing, meetings, travel-agent, and investor matters each have specialized teams, so use the route appropriate to the dispute.

Step 7: File With the Appropriate Regulator

The correct regulator depends on the complaint. Health or sanitation issues may belong with the local health authority, accessibility complaints can involve disability-rights enforcement agencies, and consumer-protection matters may be filed with the relevant state Attorney General or consumer agency. Serious safety concerns should be reported to the local authority with jurisdiction over the property.

Step 8: Use Consumer Protection or Financial Dispute Options

If an incorrect charge remains unresolved after contacting the hotel and Hilton, customers may dispute the charge with their payment-card issuer within the applicable time limits. Provide the hotel receipt, booking confirmation, complaint history, and any written response. General consumer complaints can also be submitted to the appropriate state consumer-protection office.

Step 9: Consider Formal Legal or Arbitration Procedures

If a substantial dispute cannot be resolved through hotel management, Hilton Customer Care, or consumer channels, review the terms that applied to the reservation and any separate terms governing Hilton Honors or digital bookings. Depending on the dispute, contract terms may specify applicable law or formal procedures. Legal advice may be appropriate before pursuing litigation, arbitration, or another formal remedy.