Food City
Food City is a privately held, family-owned American supermarket chain operated by K-VA-T Food Stores, Inc. and headquartered in Abingdon, Virginia. The Food City banner traces its history to 1918, while K-VA-T Food Stores began in 1955 when Jack C. Smith and members of his family opened their first Piggly Wiggly location in Grundy, Virginia. Over time, the company expanded through new store development and acquisitions across the Southeast.
Food City operates full-service supermarkets offering groceries, fresh produce, meat and seafood, bakery and deli products, pharmacy services, prepared foods, floral products, fuel centers, curbside pickup, delivery, and numerous household essentials. The company also operates Super Dollar Food Center locations, Curt’s Ace Hardware stores, wine and spirits stores, pharmacies, and Gas ‘N Go fuel and convenience locations.
As of July 2026, K-VA-T Food Stores operated approximately 162 retail outlets across southeastern Kentucky, southwestern Virginia, eastern Tennessee, northern Georgia, and Alabama. The company also operates its own large distribution center in Abingdon, Virginia. Food City remains headquartered in Abingdon and continues to operate as a locally owned and family-operated business.
276-623-5100
276-623-5100
Additional customer and privacy assistance:
1-800-826-8451
Food City’s official Contact Us page identifies 276-623-5100 as its Customer Service number, while the company’s current privacy information also publishes 1-800-826-8451.
K-VA-T Food Stores, Inc. / Food City
1 Food City Circle
Abingdon, VA 24212
United States
K-VA-T Food Stores, Inc. / Food City
1 Food City Circle
Abingdon, VA 24212
United States
Current 2026 official Food City materials identify K-VA-T Food Stores at 1 Food City Circle in Abingdon.
Food City does not prominently publish one universal customer-service email address for general consumer inquiries.
Customers should use the company’s official Contact Us form for general questions and complaints.
Pharmacy Controlled Substance Reporting: RXHotline@foodcity.com
Supermarkets, Grocery Retail, Pharmacy, Fuel Retail, Foodservice, Convenience Stores and General Merchandise
1955
K-VA-T Food Stores was founded in 1955.
The Food City banner itself traces its history to 1918.
Food City does not currently publish a precise 2026 company-wide employee total on its main About Us page.
Recent official company recruiting material reported nearly 19,000 associates. Because Food City has continued expanding since that figure was published, the present workforce may differ.
Food City does not prominently publish standard public visitor hours for its Abingdon corporate headquarters.
Its privacy contact telephone service is listed as available:
Monday to Friday: 8:00 AM to 5:00 PM
Individual Food City store operating hours vary by location.
Food City is privately held and family-owned and does not maintain a traditional public-company Investor Relations portal.
The company is operated by K-VA-T Food Stores, Inc., and a portion of company ownership is held through its employee profit-sharing structure.
https://www.foodcitycareers.com/
Food City offers employment opportunities in retail stores, pharmacies, distribution, transportation, foodservice, merchandising, accounting, information technology, corporate support, and other departments.
Food City operates full-service supermarkets designed to provide groceries, fresh foods, prepared meals, pharmacy services, fuel, household necessities, and other convenience services in one location. Available products and services vary by store.
Food City carries a broad range of everyday grocery items including canned goods, cereals, pasta, rice, sauces, baking supplies, condiments, snacks, beverages, frozen foods, and household staples.
Stores carry a combination of national brands and other grocery products designed to meet routine household shopping needs.
Food City stores provide fresh fruits and vegetables, including seasonal produce and frequently purchased household staples.
Product selection varies according to season, store size, and local availability.
Food City operates full-service meat departments at participating stores.
Customers can find beef, pork, poultry, sausages, packaged meats, and specialty products, including selections from Certified Angus Beef.
Many Food City locations maintain full-service seafood departments.
Products can include fresh and frozen seafood, prepared seafood items, and other selections according to local availability.
Food City’s bakery departments provide fresh baked goods such as breads, cakes, cookies, pastries, rolls, and desserts.
Participating locations may also provide custom cake decorating for birthdays, celebrations, weddings, and other events.
Food City deli departments offer sliced meats, cheeses, salads, sandwiches, prepared foods, and other convenient meal options.
Customers may also find hot food and grab-and-go items at participating locations.
Many stores offer prepared meals for customers seeking quick breakfast, lunch, or dinner options.
Available products can include fried chicken, rotisserie chicken, pizza, salads, sandwiches, sides, and other ready-to-eat foods.
Food City operates pharmacies at many supermarket locations.
Pharmacy services can include prescription filling, medication consultation, immunizations, prescription transfers, and other healthcare-related services.
Customers can refill qualifying prescriptions through Food City’s pharmacy system.
Prescription information should be submitted through the company’s secure pharmacy tools rather than its ordinary Contact Us form.
Food City operates Gas ‘N Go fuel and convenience locations.
Customers can purchase fuel and may qualify for promotional fuel savings through applicable Food City loyalty programs.
The Food City ValuCard is the company’s customer loyalty program.
Members can receive promotional savings, personalized offers, digital coupons, and other qualifying benefits based on current program terms.
Qualifying Food City purchases may generate fuel rewards that customers can redeem according to current Fuel Bucks program rules.
Offers, earning requirements, and redemption terms may change.
Participating Food City stores provide curbside grocery pickup.
Customers can place eligible grocery orders online and collect them from a participating store without completing their shopping inside the supermarket.
Home grocery delivery is available through participating Food City locations.
Delivery areas, fees, product availability, and ordering requirements vary by store and service area.
Food City stores may include floral boutiques staffed by trained floral designers.
Customers can purchase bouquets, arrangements, plants, and flowers for holidays, celebrations, sympathy occasions, and other events.
Selected Food City supermarkets include Starbucks cafés.
Availability depends on the individual store.
Some Food City locations provide Western Union services.
Customers should verify specific services, identification requirements, and operating hours with the participating store.
Money-order services are available at selected Food City locations.
Fees and transaction requirements may vary.
K-VA-T Food Stores also operates selected Curt’s Ace Hardware locations as part of its broader retail portfolio.
These stores provide hardware, home improvement, lawn and garden, tools, and related products.
The company operates selected wine and spirits locations where permitted by state and local regulations.
Product availability and purchase requirements vary based on local alcohol laws.
Food City publishes several contact numbers for customer service, pharmacy, returned checks, and other specific functions. Customers should use the appropriate number for the type of assistance they require.
276-623-5100
This is the principal public telephone number associated with Food City’s Abingdon operations.
276-623-5100
The same number can be used as the primary public corporate contact for K-VA-T Food Stores.
276-623-5100
This is Food City’s main verified Abingdon contact number.
276-623-5100
Food City publishes this number through its official customer and pharmacy resources.
276-623-5100
Food City’s official Contact Us page identifies this specifically as Customer Service.
276-623-5100
Customers can use this number for qualifying general questions and service concerns.
1-800-826-8451
Food City publishes this toll-free number for privacy-related questions and concerns.
1-800-826-8451
Food City’s privacy policy states that customers can call this number Monday through Friday from 8:00 AM to 5:00 PM.
276-623-5100
Food City’s Pharmacy Privacy Policy directs customers to this number for pharmacy privacy information and certain pharmacy-related inquiries.
276-623-5100
Additional toll-free contact:
1-800-826-8451
423-244-9251
Food City’s Pharmacy Privacy Policy publishes this number for anonymous reporting of suspected inappropriate or illegitimate dispensing, prescribing, or diversion of controlled substances.
877-230-7939
Customers who need assistance regarding a returned check can contact Food City’s Loss Recovery department at this number.
Food City does not publish one general nationwide telephone number specifically identified as a Sales number.
Product, vendor, or merchandising inquiries should be directed to the appropriate Food City department.
276-623-5100
This is the main verified customer-support number.
Food City does not publish one universal Billing telephone number for every transaction or service.
Customers with ordinary purchase or payment issues should first contact their local store or Customer Service.
Food City does not publish one universal Regional Office number.
Regional contact information varies according to division and business function.
Individual Food City supermarkets maintain their own telephone numbers.
Customers should contact their specific store for local questions involving product availability, operating hours, pharmacy service, or a recent store visit.
Local store numbers vary by location.
Store Locator:
https://www.foodcity.com/stores/find-a-store/
Food City operates regionally within the United States and does not publish a separate international Customer Service number.
Food City does not publish one universal corporate emergency or after-hours telephone number.
For emergencies involving immediate threats to health or safety, customers should contact local emergency services and notify store management.
Not applicable.
Food City is privately held and does not maintain a conventional public Investor Relations department.
Food City does not prominently publish one permanent general media telephone number for public use.
Journalists should use the company’s current corporate communications or newsroom channels.
Food City does not publish one universal public HR number for all applicants.
Employment opportunities are available through:
https://www.foodcitycareers.com/
Not generally applicable.
Food City is primarily a supermarket and retail company rather than a reservation-based business.
Customers who need direct assistance can call Food City Customer Service at 276-623-5100. Before calling, have the store location, date and time of your visit, receipt information, ValuCard details when relevant, and a short explanation of your issue ready. This information can help the representative determine which store or department should handle the request. For privacy-related questions, Food City also publishes the toll-free number 1-800-826-8451, with listed weekday contact hours from 8:00 AM to 5:00 PM.
For an issue involving one particular Food City supermarket, contacting that store directly may provide the quickest resolution. Store management can often help with refunds, product problems, pricing issues, employee interactions, pharmacy questions, pickup orders, or other location-specific concerns. If the store cannot resolve the matter, customers can contact Food City Customer Service or submit the issue through the company’s official Contact Us form.
Food City is operated by K-VA-T Food Stores, Inc., headquartered in Abingdon, Virginia.
K-VA-T Food Stores, Inc. / Food City
1 Food City Circle
Abingdon, VA 24212
United States
Phone: 276-623-5100
Current 2026 Food City materials continue to identify K-VA-T Food Stores at 1 Food City Circle in Abingdon.
K-VA-T Food Stores, Inc.
1 Food City Circle
Abingdon, VA 24212
United States
The headquarters supports corporate management, merchandising, marketing, finance, operations, information technology, human resources, pharmacy operations, supply chain, distribution, and other functions serving Food City’s retail network.
Food City also uses:
K-VA-T Food Stores, Inc.
P.O. Box 1158
Abingdon, VA 24212
United States
This mailing address appears throughout current official Food City materials.
Privacy Officer
K-VA-T Food Stores, Inc.
P.O. Box 1158
Abingdon, VA 24212
United States
Phone: 276-623-5100
Toll-Free: 1-800-826-8451
Food City Pharmacy Operations
K-VA-T Food Stores, Inc.
P.O. Box 1158
Abingdon, VA 24212
United States
Customers should use secure pharmacy communication channels for prescription or medical information rather than the general Food City Contact Us form.
K-VA-T Food Stores, Inc.
Loss Recovery Department
P.O. Box 1808
Abingdon, VA 24212
United States
Phone: 877-230-7939
This department handles qualifying returned-check matters.
Food City operates its own approximately 1.2 million-square-foot distribution center in Abingdon, Virginia.
The facility supports grocery distribution and supply-chain operations serving the company’s retail network.
Food City stores maintain their own addresses, phone numbers, operating hours, pharmacy hours, managers, and services.
Customers should use the company’s Store Locator when they need information about a specific supermarket rather than contacting headquarters for routine local questions.
Customers who have a complaint involving a Food City purchase, employee interaction, product quality, pricing, ValuCard account, pharmacy experience, pickup or delivery order, fuel transaction, refund, or another service should collect relevant information before contacting the company. Keep your receipt, store number or location, date and approximate time of the incident, product information, photographs where appropriate, and details of any previous conversation with employees. Maintaining accurate records can help Food City understand the problem and identify the appropriate store or department.
Start by contacting the Food City location where the issue occurred and ask to speak with the store manager or manager on duty. Explain what happened and provide relevant information such as the visit date, receipt number, product details, department involved, and the type of resolution you are requesting. Local management can often resolve concerns involving refunds, pricing, product quality, missing items, employee interactions, curbside orders, or store conditions without further escalation. Make a note of the manager’s name and the date of the conversation. If the issue remains unresolved, proceed to Food City Customer Service.
If store management cannot resolve the complaint, call Food City Customer Service at 276-623-5100. Explain the issue clearly and provide the store location, transaction date, receipt information, product details, and any steps already taken with the local store. Tell the representative what response you received from management and what part of the issue still needs to be addressed. Ask whether a case, complaint, or reference number can be provided for your records. Keep notes of the representative’s name, date of contact, and any follow-up instructions you receive.
Customers can also submit a complaint through Food City’s official Contact Us page at https://www.foodcity.com/contactus/. Include your name, contact information, store involved, ValuCard number when relevant, and a clear explanation of what happened. Select the appropriate department or subject so the complaint can be routed to the correct team. Do not submit sensitive medical information, Social Security numbers, credit card numbers, or prescription refill information through the general contact form. Keep a copy or screenshot of your submission and any response received from Food City.
For a serious or unresolved matter, customers can submit written correspondence to K-VA-T Food Stores, Inc., P.O. Box 1158, Abingdon, VA 24212, United States or use the company’s corporate address at 1 Food City Circle, Abingdon, VA 24212 where appropriate. Include your full name, contact information, store location, purchase date, receipt details, and a chronological explanation of the issue. Describe the attempts you have already made to resolve the complaint and clearly state the outcome you are requesting. Attach copies rather than original receipts, photographs, emails, or other supporting documentation. Keep a complete copy of your complaint and proof of mailing for your records.
If the complaint is not resolved through store management, Customer Service, or written corporate correspondence, customers may consider the appropriate external complaint process based on the nature of the issue. Food-safety concerns may be reported to a local or state health department, pharmacy-related concerns may fall under the appropriate state pharmacy regulator, and certain consumer disputes may be handled by a state consumer-protection agency or payment provider. Keep receipts, correspondence, photographs, case numbers, and notes from previous conversations before escalating the matter. These records can help demonstrate both the original complaint and the steps already taken to resolve it directly with Food City.
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