-
- Food City
About Food City
Food City is a regional supermarket chain operated by K-VA-T Food Stores, Inc., a privately held, family-owned company headquartered in Abingdon, Virginia. The Food City banner traces its history to 1918, when a grocery store opened in Greeneville, Tennessee. The Smith family entered the grocery business in 1955 and later acquired the Food City chain in 1984.
Today, Food City operates supermarkets across Alabama, Georgia, Kentucky, Tennessee, and Virginia, offering groceries, fresh foods, pharmacies, fuel and convenience services, curbside pickup, digital coupons, rewards, and other customer services.
Quick Information
Industry
Retail Grocery — Supermarkets, Pharmacy, Fuel & Convenience Services
Founded
1918 — The Food City banner traces its history to a store established in Greeneville, Tennessee. The Smith family’s grocery operations began in 1955.
Parent Company
K-VA-T Food Stores, Inc.
Number of Employees
Food City reports a team of more than 19,000 associates.
Corporate Office Hours
Monday–Friday during regular corporate business hours. Individual store, pharmacy, fuel and customer-service hours vary by location.
cardorders@foodcity.com — Bulk & Corporate Gift Card inquiries.
Food City does not publicly list a general corporate customer-service email address. General customer questions can be submitted through its official Contact Us form.
Website
Corporate Website
Customer Service
276-623-5100
Careers Page
Products & Services
Food City provides a broad range of grocery, food-service, pharmacy, fuel, and convenience offerings, including:
- Groceries — Packaged foods, pantry staples, beverages, snacks, and household grocery products.
- Fresh Produce — Fresh fruits and vegetables, including seasonal selections.
- Meat Department — Fresh meats, specialty cuts, and prepared or seasoned meat products.
- Seafood — Fresh and prepared seafood selections.
- Deli — Deli meats, cheeses, salads, prepared foods, and other deli products.
- Bakery — Fresh baked goods and bakery products.
- Hot Foods — Prepared meals and hot-food selections.
- Café Services — Large café seating areas and food-service options at participating stores.
- Floral Boutique — Floral arrangements and services provided by trained floral designers.
- Pharmacy — Prescription and pharmacy services at participating Food City locations.
- Fuel & Convenience Stores — Fuel stations and convenience-store services at participating locations.
- Wine & Spirits Stores — Wine and spirits locations in applicable markets.
- Curbside Pickup — Online grocery ordering with professional shoppers selecting and preparing customers’ orders.
- Digital Coupons — Digital offers that customers can load to their Food City ValuCard.
- ValuCard Rewards — Customer savings, personalized offers, and promotional benefits.
- Weekly Ads — Digital and printable weekly grocery specials.
- Shopping Lists — Online tools for organizing grocery purchases.
- Meal Planner — Tools for creating meal plans and adding ingredients to shopping lists.
- Recipes — Online recipes integrated with shopping and meal-planning tools.
- Gift Cards — Consumer, corporate, bulk, and electronic gift-card options.
- Fuel Bucks — Rewards and savings associated with qualifying purchases.
Food City also operates its own distribution center in Abingdon, Virginia and additional businesses including Misty Mountain Spring Water and Curt’s Ace Hardware locations.
Corporate Phone Numbers
Main Customer Service Number
276-623-5100 — Food City Customer Service.
Customer Service / Account Support
276-623-5100 — Customers can contact Food City for general questions, account assistance, ValuCard issues, and other customer-service concerns.
Curbside Pickup Support
276-623-5100 — Support for problems with Food City’s online curbside-pickup ordering system.
Bulk & Corporate Gift Cards
1-800-826-8451 — Option 4 — Bulk and corporate gift-card support.
Bulk & Corporate Gift Card Email
How to Reach a Real Person at Food City
For general customer questions or concerns, customers can call 276-623-5100 or submit a message through Food City’s official Contact Us page.
For a problem at a specific supermarket, Food City recommends first speaking with the Store Manager or management on duty. If the issue is not resolved, customers can contact Food City’s Customer Service department.
For curbside-pickup problems, customers can contact Food City’s help desk at 276-623-5100.
For bulk or corporate gift-card orders, customers can use cardorders@foodcity.com or call 1-800-826-8451, Option 4.
Food City / K-VA-T Headquarters & Corporate Office Address
K-VA-T Food Stores, Inc. — Corporate Headquarters
Abingdon, Virginia
United States
K-VA-T Food Stores, Inc., the company behind Food City, is headquartered in Abingdon, Virginia. The company also operates its approximately 1.2-million-square-foot distribution center in Abingdon, Virginia.
Food City — Main Website
Food City — Customer Service
276-623-5100
Food City — Bulk & Corporate Gift Cards
1-800-826-8451 — Option 4
Food City — Gift Card Email
Food City — Careers
Food City currently operates stores across Alabama, Georgia, Kentucky, Tennessee, and Virginia.
How to File a Complaint Against Food City
Step 1 — Contact the Store Manager
For a complaint involving a specific Food City location, first speak with the Store Manager or manager on duty. Food City specifically recommends this as the first step for service concerns.
Step 2 — Contact Food City Customer Service
If the store-level issue is not resolved, contact Food City Customer Service at 276-623-5100 or submit the official online Contact Us form.
Step 3 — Provide Store Information
Provide the store location, date and approximate time of your visit, transaction information, receipt details, and the department involved.
Step 4 — Explain the Complaint Clearly
Describe the issue, including problems involving products, customer service, pricing, checkout, delivery, curbside pickup, pharmacy services, or another Food City service.
Step 5 — Provide Supporting Documentation
Keep copies of receipts, photographs, order confirmations, payment records, correspondence, and any other relevant documentation.
Step 6 — Request a Resolution
Clearly explain what resolution you are seeking and ask Food City to document the complaint and provide any applicable reference information.
Step 7 — Follow Up
If the issue is not resolved, follow up with Customer Service and reference your previous communication.
Step 8 — Escalate the Matter
If necessary, request that the complaint be escalated to the appropriate management or corporate department.
Step 9 — Contact the Appropriate Regulatory Agency
For serious unresolved matters involving food safety, consumer protection, pharmacy services, or other regulated services, customers may consider contacting the appropriate state or federal regulatory authority.
Step 10 — Consider Further Legal or Regulatory Action
If a significant matter cannot be resolved through Food City and the appropriate regulatory channels, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep all receipts, photographs, correspondence, and complaint documentation before escalating the matter.
