E-TRADE Financial
E*TRADE is a major U.S. online brokerage and digital investing platform that provides self-directed investing, retirement accounts, options and futures trading, banking products, stock plan administration, managed portfolios, and investor education. The brand became widely known for helping popularize online investing and remains a prominent digital investing platform for individual investors.
Morgan Stanley completed its acquisition of E*TRADE Financial Corporation on October 2, 2020. Following the transaction, ETRADE became part of Morgan Stanley’s Wealth Management business, while the ETRADE brand continued to operate as a direct-to-consumer digital investing platform. Former E*TRADE shareholders received Morgan Stanley shares as part of the all-stock transaction.
Today, customers see the brand presented as E*TRADE from Morgan Stanley. Brokerage services are provided through Morgan Stanley’s brokerage infrastructure, while qualifying banking products are offered through Morgan Stanley Private Bank, National Association. Morgan Stanley itself remains headquartered at 1585 Broadway, New York, NY 10036.
For E*TRADE customer and account support:
1-800-387-2331
Also written as:
1-800-ETRADE-1
This number is available for brokerage and Morgan Stanley Private Bank account support.
1-800-387-2331
E*TRADE currently provides customer support 24 hours a day.
For current customer correspondence and brokerage operations:
E*TRADE from Morgan Stanley
Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ 07311-1113
United States
This is E*TRADE’s current official overnight-mail address for brokerage accounts.
E*TRADE no longer operates as an independently headquartered public company.
Its parent company headquarters is:
Morgan Stanley
1585 Broadway
New York, NY 10036
United States
Current Morgan Stanley filings continue to identify this address as the company’s principal executive office.
E*TRADE does not prominently publish one general unsecured Customer Service email address for ordinary brokerage instructions.
Customers should use secure messaging after logging in or call:
1-800-387-2331
Online Brokerage, Wealth Management, Investing, Trading, Banking, Retirement Services and Stock Plan Administration
E*TRADE traces its origins to the early 1980s and developed into one of the best-known online brokerage companies in the United States.
E*TRADE no longer reports a standalone current employee total because it operates within Morgan Stanley.
Its banking affiliate, Morgan Stanley Private Bank, separately reported 1,303 direct employees as of December 31, 2025, but this number should not be presented as the total E*TRADE workforce.
Morgan Stanley
Morgan Stanley completed its acquisition of E*TRADE Financial Corporation on October 2, 2020.
E*TRADE Customer Service:
24 hours a day
Specialized departments may maintain different hours.
E*TRADE no longer has a standalone public Investor Relations department because it is part of Morgan Stanley.
Morgan Stanley Investor Relations:
https://www.morganstanley.com/about-us-ir
https://www.morganstanley.com/people-opportunities
E*TRADE-related jobs are now managed through Morgan Stanley’s broader recruiting organization.
E*TRADE offers a broad digital financial platform for investors, traders, retirement savers, banking customers, and employees participating in company stock plans.
E*TRADE offers standard taxable brokerage accounts for investing and trading.
Customers can buy and sell:
Stocks
Exchange-traded funds
Mutual funds
Bonds
Options
Other eligible securities.
Customers can trade U.S.-listed stocks using E*TRADE’s web and mobile platforms.
E*TRADE currently advertises $0 commissions for online U.S.-listed stock trades, subject to applicable terms and other fees.
Exchange-traded funds can be traded through E*TRADE brokerage accounts.
Online U.S.-listed ETF trades currently carry $0 commissions under standard pricing, although other charges may apply.
E*TRADE provides access to mutual funds from multiple investment companies.
Available funds can be researched and purchased through brokerage and retirement accounts.
E*TRADE offers options trading for approved customers.
Current standard pricing includes:
$0 base commission
and generally:
$0.65 per options contract
subject to pricing terms and eligibility.
ETRADE supports futures trading through Power ETRADE.
Customers can access futures covering:
Equity indexes
Energy
Interest rates
Metals
Agricultural commodities
Currencies
Cryptocurrency futures
Other eligible contracts.
877-553-8887
Licensed Futures Specialists provide support during futures market hours.
E*TRADE offers bonds and other fixed-income securities for customers seeking income, preservation of capital, or portfolio diversification.
Available investments can include government, municipal, corporate, and other eligible fixed-income securities.
Customers can open a Traditional IRA through E*TRADE for tax-advantaged retirement investing.
Contributions and distributions are subject to applicable IRS rules.
E*TRADE offers Roth IRAs for qualifying investors.
Qualified distributions can potentially be tax free when applicable requirements are satisfied.
Customers can transfer eligible retirement assets from former employer-sponsored plans into an E*TRADE rollover IRA.
E*TRADE supports selected retirement accounts for self-employed individuals and small businesses.
Products vary by business structure and eligibility.
Core Portfolios is E*TRADE’s automated investment-management service.
Current standard terms include:
0.30% annual advisory fee
and:
$500 minimum investment
for qualifying accounts.
Customers who prefer professional portfolio management can use eligible managed-account services available through Morgan Stanley and E*TRADE.
Power E*TRADE is designed for more active traders.
Features include:
Advanced charting
Technical analysis
Options tools
Streaming market information
Trade execution tools
Futures trading.
Power E*TRADE Pro provides more advanced tools for active investors and traders.
The E*TRADE mobile app allows customers to monitor investments, place trades, transfer money, access account information, and use other supported brokerage features.
Morgan Stanley Private Bank offers Premium Savings accounts through the E*TRADE platform.
These accounts are FDIC insured subject to applicable limits and conditions.
Qualifying banking customers can access checking products through Morgan Stanley Private Bank.
Banking products available through Morgan Stanley Private Bank can also include certificates of deposit.
E*TRADE provides cash-management tools allowing customers to transfer money between eligible brokerage and bank accounts.
Customers can establish direct deposits into eligible E*TRADE brokerage or Morgan Stanley Private Bank accounts.
E*TRADE supports transfers of eligible securities and assets from other financial institutions.
Morgan Stanley at Work provides equity compensation and employee stock-plan services.
E*TRADE’s historical stock-plan capabilities are now integrated into Morgan Stanley’s broader workplace financial-services platform.
1-800-838-0908
Monday to Friday, 12:00 AM to 11:59 PM ET.
E*TRADE provides designated brokerage services that allow employers to monitor employee securities transactions for regulatory or internal compliance purposes.
855-432-6834
Monday to Friday: 9:00 AM to 6:00 PM ET.
E*TRADE provides articles, videos, webinars, market analysis, trading education, and investment tutorials.
The platform also conducts live educational sessions for customers.
E*TRADE currently operates within Morgan Stanley and uses specialized numbers for brokerage, banking, workplace accounts, futures, security concerns, and corporate matters.
For E*TRADE account support:
1-800-387-2331
Because E*TRADE is now part of Morgan Stanley, the parent headquarters number is:
212-761-4000
Morgan Stanley headquarters:
1585 Broadway, New York, NY 10036.
Morgan Stanley: 212-761-4000
E*TRADE Customer Operations: 1-800-387-2331
1-800-387-2331
1-800-387-2331
1-800-387-2331
Also:
1-800-ETRADE-1
+1-678-624-6210
E*TRADE publishes this number for customers calling from outside the United States.
1-866-650-0003
+1-678-624-6950
These numbers are published for submitting qualifying documents and paperwork.
1-800-838-0908
855-432-6834
877-553-8887
This number connects customers with licensed Futures Specialists.
1-800-387-2331
E*TRADE instructs customers to call immediately if they suspect:
Identity theft
Account fraud
Compromised email or phone access
Suspicious transactions
Phishing or fraudulent E*TRADE websites.
For urgent account-security concerns:
1-800-387-2331
Customer support is available 24 hours a day.
1-800-387-2331
1-800-387-2331
E*TRADE’s options pages direct traders to this primary service number for dedicated trading support.
1-800-387-2331
Customers can call this number to open or inquire about brokerage and banking accounts.
E*TRADE does not operate a traditional nationwide consumer Sales Department.
New customers can call:
1-800-387-2331
E*TRADE does not publish one universal Billing Department number.
Questions involving commissions, fees, transfers, bank charges, or account transactions should be directed to:
1-800-387-2331
E*TRADE does not publish a universal regional-office number.
E*TRADE primarily operates as a digital brokerage rather than through a conventional retail branch network.
Customers seeking in-person advice can use Morgan Stanley’s Financial Advisor network.
Local Morgan Stanley office numbers vary by location.
E*TRADE no longer has separate Investor Relations.
Morgan Stanley Investor Relations currently publishes:
212-762-8131
and:
212-762-9131
depending on the inquiry type.
investorrelations@morganstanley.com
Morgan Stanley’s transfer agent, Broadridge, can be contacted at:
1-800-622-2393
Additional:
1-201-329-8660.
Morgan Stanley Media Relations:
212-761-2448
mediainquiries@morganstanley.com
E*TRADE does not publish a universal applicant HR phone number.
Current careers are managed through Morgan Stanley.
Not applicable.
E*TRADE is an investment and financial-services platform.
The most direct way to reach an ETRADE representative is to call 1-800-387-2331. Current ETRADE support states that customer representatives are available 24 hours a day. This number can be used for brokerage accounts, Morgan Stanley Private Bank accounts, account opening, login issues, transfers, trading questions, and many other account concerns. International callers can use +1-678-624-6210.
For specialized issues, use the department-specific channel. Employee stock-plan customers should call 1-800-838-0908, designated brokerage clients can call 855-432-6834, and futures customers can reach licensed Futures Specialists at 877-553-8887. For suspected account fraud or identity theft, E*TRADE explicitly directs customers to call 1-800-387-2331 immediately.
E*TRADE no longer operates as an independent publicly traded corporation with its own standalone headquarters structure.
Morgan Stanley completed the acquisition of E*TRADE Financial Corporation on October 2, 2020.
Morgan Stanley
1585 Broadway
New York, NY 10036
United States
Corporate Phone: 212-761-4000
Current September 2026 SEC records continue to identify 1585 Broadway as Morgan Stanley’s principal executive office.
For brokerage correspondence:
E*TRADE from Morgan Stanley
P.O. Box 484
Jersey City, NJ 07303-0484
United States
For banking correspondence:
Morgan Stanley Private Bank
P.O. Box 484
Jersey City, NJ 07303-0484
United States.
For brokerage:
E*TRADE from Morgan Stanley
Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ 07311-1113
United States
For banking:
Morgan Stanley Private Bank
Harborside 2
200 Hudson Street, Suite 501
Jersey City, NJ 07311-1113
United States.
Current E*TRADE support materials also instruct customers sending brokerage documents to address them to:
Morgan Stanley Smith Barney LLC
at the same Jersey City mailing addresses.
Before the Morgan Stanley acquisition, E*TRADE used:
671 North Glebe Road
Ballston Tower
Arlington, VA 22203
United States
as a major corporate headquarters address.
Morgan Stanley’s 2020 acquisition materials explicitly identified this as E*TRADE’s address at the time of the transaction.
The Arlington address should now be treated as a legacy E*TRADE headquarters address, not the current headquarters of the combined business.
The provided HeadquarterLocation page is therefore correctly connected with E*TRADE’s historical Virginia presence, but it should clearly explain the Morgan Stanley acquisition and current New York/Jersey City operating structure.
E*TRADE is owned by:
Morgan Stanley
Morgan Stanley completed its E*TRADE acquisition in an all-stock transaction on October 2, 2020.
Morgan Stanley trades on the New York Stock Exchange under:
MS
E*TRADE brokerage services are provided through registered securities entities within Morgan Stanley’s organization.
Current E*TRADE pages direct users to FINRA BrokerCheck for broker-dealer information.
Bank products accessible through the E*TRADE platform are provided by:
Morgan Stanley Private Bank, National Association
Member FDIC.
Customers who have a complaint involving a brokerage trade, account restriction, money transfer, fee, options or futures transaction, bank account, fraud, stock plan, account access, tax document, or another E*TRADE service should gather relevant documentation before contacting the company. Keep account statements, trade confirmations, transfer records, screenshots, emails, dates, support case information, and transaction details. Financial complaints can have deadlines, so customers should document each interaction and avoid relying only on verbal conversations.
Begin by calling 1-800-387-2331 and explain the issue to an ETRADE Customer Service representative. Have the relevant account, transaction, trade, transfer, or security information available and explain the problem chronologically. Ask the representative what action can be taken and whether a case or reference number can be provided. For suspected fraud or identity theft, contact ETRADE immediately rather than waiting for normal follow-up. Keep notes of the representative’s name, date and time of the call, and any resolution offered.
If the first representative cannot resolve the matter, ask for escalation to the department responsible for the issue. Futures customers can use 877-553-8887, workplace stock-plan customers can use 1-800-838-0908, and designated brokerage clients can use 855-432-6834. For ordinary brokerage disputes, ask whether the issue can be reviewed by a supervisor or appropriate account specialist. Provide the existing case number and supporting documentation without sending passwords or one-time security codes. Keep a complete record of all communications.
If ETRADE requests documentation, customers can use its secure document-upload process or fax qualifying materials to 1-866-650-0003. International fax submissions can use +1-678-624-6950. Follow the specific instructions on the relevant application, dispute form, or support request, because certain original documents may still need to be mailed. Label documents with the appropriate account or case information while avoiding unnecessary sensitive data. Keep a copy of everything submitted and confirmation that ETRADE received it.
For certain formal disputes covered by ETRADE’s contractual terms, the company requires written notice before a claim proceeds further. Current ETRADE Text Message Terms, for example, specify written dispute notice by U.S. Certified Mail to E*TRADE from Morgan Stanley, Attention: Legal Department, 1633 Broadway, 30th Floor, New York, NY 10019. Because contractual notice requirements can differ by product and account agreement, customers should review the agreement governing their specific account before sending formal legal correspondence. Include relevant facts and supporting documents and retain proof of delivery.
If a securities-related complaint remains unresolved, customers can review complaint and arbitration resources offered by FINRA and the U.S. Securities and Exchange Commission. Banking complaints involving Morgan Stanley Private Bank may fall under banking regulators, while fraud or identity-theft matters can involve law enforcement or consumer-protection agencies. Futures complaints may involve commodities regulators depending on the product. Keep account statements, trade confirmations, support records, written notices, and correspondence before escalating externally. The correct authority depends on the exact financial product and nature of the complaint.
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