Dominion Energy
Dominion Energy, Inc. is a major American energy company headquartered in Richmond, Virginia. The company provides regulated electricity and natural gas services to millions of residential, commercial, industrial, and governmental customers. Its operations include electricity generation, transmission and distribution, natural gas distribution, nuclear power, renewable energy, solar generation, and offshore wind development.
Dominion Energy currently provides regulated electricity service to approximately 3.6 million homes and businesses across Virginia, North Carolina, and South Carolina. It also provides regulated natural gas service to approximately 500,000 customers in South Carolina. The company is a major developer and operator of regulated renewable-energy projects and also operates significant nuclear generation assets.
The modern Dominion corporate organization was incorporated in Virginia in 1983 as Dominion Resources, Inc., although its predecessor utility businesses have a much longer history. The company adopted the Dominion Energy name in 2017. Dominion currently employs approximately 15,000 people and maintains its principal executive offices at 600 East Canal Street in Richmond, Virginia.
804-819-2284
Virginia & North Carolina: 866-366-4357
South Carolina: 800-251-7234
Dominion Energy, Inc.
600 East Canal Street
Richmond, VA 23219
United States
Dominion Energy, Inc.
600 East Canal Street
Richmond, VA 23219
United States
Dominion Energy’s August 2026 SEC filing continues to identify this address as the company’s principal executive offices and lists 804-819-2284 as the official corporate telephone number.
Investor Relations: Investor.Relations@dominionenergy.com
Dominion Energy handles ordinary customer account inquiries primarily through its regional customer-service channels and online support tools rather than through one universal public customer-service email address.
Electric Utilities, Natural Gas Utilities, Energy Generation, Renewable Energy, Nuclear Energy, Solar Power and Offshore Wind
1983
Dominion Energy’s current corporate lineage was incorporated in Virginia in 1983 as Dominion Resources, Inc. Its predecessor utility businesses date back considerably further.
Approximately 15,000 employees
Current 2026 company information associated with Dominion Energy’s proposed combination with NextEra Energy describes Dominion as having approximately 15,000 employees.
Dominion Energy does not publish standard public visitor hours for its Richmond corporate headquarters.
Customer-service hours vary by service territory.
Virginia: Monday to Friday, 8:00 AM to 5:00 PM ET
South Carolina: Monday to Friday, 7:00 AM to 6:00 PM ET
Emergency and outage-reporting services are available outside ordinary customer-service hours where applicable.
https://www.dominionenergy.com/
https://investors.dominionenergy.com/
Dominion Energy, Inc. is publicly traded on the New York Stock Exchange under the ticker symbol D. Its Investor Relations website provides earnings results, SEC filings, financial reports, stock information, shareholder resources, presentations, and corporate governance information.
https://careers.dominionenergy.com/
Dominion Energy offers careers in engineering, skilled trades, line work, operations, customer service, information technology, cybersecurity, finance, environmental science, corporate affairs, supply chain, legal services, and other professional fields.
Dominion Energy provides essential energy services through regulated electric and natural gas utility operations. Its business includes power generation, electricity delivery, natural gas distribution, renewable energy development, energy infrastructure, and customer account services.
Dominion Energy provides regulated electricity to residential, commercial, industrial, and governmental customers.
Its electric operations include power generation, transmission, distribution, substations, grid management, outage restoration, and related utility services.
Residential customers can use Dominion Energy for household electricity service in eligible service territories.
Customers can start, stop, or transfer service, manage accounts, pay bills, monitor energy consumption, receive outage information, and access energy-efficiency programs.
Dominion Energy provides electricity service to businesses ranging from small commercial customers to large industrial facilities.
Business services can include account management, energy planning, reliability support, efficiency programs, and infrastructure connections.
Dominion Energy provides regulated natural gas service to approximately 500,000 customers in South Carolina.
Natural gas operations include distribution infrastructure, service connections, pipeline maintenance, emergency response, and customer account management.
Dominion Energy owns and operates generating assets that produce electricity from multiple energy sources.
Its generation portfolio includes nuclear power, natural gas, solar, hydroelectric resources, and other generation technologies.
Nuclear power is an important part of Dominion Energy’s electricity-generation portfolio.
The company operates nuclear power stations that provide large amounts of carbon-free electricity and support electric-grid reliability.
Dominion Energy develops and operates solar-energy facilities as part of its regulated generation portfolio.
Solar projects help diversify the company’s electricity supply and support increasing demand for renewable generation.
Dominion Energy is developing and operating offshore wind infrastructure off the Virginia coast.
The Coastal Virginia Offshore Wind project is one of the company’s most significant renewable-energy developments and is designed to provide large-scale electricity generation from offshore wind resources.
Dominion Energy operates hydroelectric facilities that generate electricity from moving water.
Hydroelectric generation forms part of the company’s diversified power-generation portfolio.
Dominion Energy operates high-voltage transmission infrastructure used to move electricity from generating facilities to substations and distribution networks.
Transmission investments are designed to support reliability, growing demand, grid resilience, and the integration of new generation resources.
The company’s distribution network delivers electricity from substations to homes, businesses, and other customers.
Distribution operations include power lines, transformers, poles, underground infrastructure, meters, and outage-restoration systems.
Customers can report power outages through Dominion Energy’s website, mobile application, or regional customer-service numbers.
Virginia and North Carolina customers can call 866-366-4357 to report qualifying outages and downed power lines.
Dominion Energy offers programs designed to help qualifying customers reduce electricity consumption and manage energy costs.
Programs can include rebates, efficiency assessments, appliance-related incentives, demand-management options, and educational resources depending on location.
Customers can manage utility bills through Dominion Energy’s digital and traditional payment channels.
Options can include online payments, automatic payments, paperless billing, budget billing, payment arrangements, and assistance programs.
Customers who are moving can request new utility service, disconnect existing service, or transfer service to a new address.
Available options depend on the customer’s location and utility service territory.
The Dominion Energy mobile app allows eligible customers to manage utility accounts from supported mobile devices.
Customers can use the app to report outages, monitor outage status, manage billing preferences, review energy usage, and access account information.
Dominion Energy operates and invests in renewable-energy resources, including solar and offshore wind.
The company also offers qualifying renewable-energy options and programs depending on regulatory approval and customer location.
Dominion Energy works with assistance programs that help qualifying customers manage utility bills.
Available assistance can include payment arrangements, charitable support programs, government assistance, and other resources depending on location and eligibility.
Dominion Energy uses different phone numbers according to the customer’s service territory and type of inquiry. Customers should make sure they contact the correct regional operation, particularly when reporting an outage, downed power line, or natural gas emergency.
804-819-2284
This is the official telephone number listed with Dominion Energy’s principal executive offices in current SEC filings.
804-819-2284
This number is associated with Dominion Energy’s headquarters at 600 East Canal Street in Richmond, Virginia.
804-819-2284
This is the primary publicly verified headquarters telephone number.
804-819-2284
The same number is listed in Dominion Energy’s current corporate filings.
Virginia: 866-366-4357
North Carolina: 866-366-4357
South Carolina: 800-251-7234
These are the customer-service numbers currently published by Dominion Energy for its major regulated service territories.
Virginia & North Carolina: 866-366-4357
South Carolina: 800-251-7234
Customers should use the number corresponding to their service territory.
866-366-4357
This is the main toll-free number serving Dominion Energy customers in Virginia and North Carolina.
South Carolina customers should use:
800-251-7234
866-366-4357
Customer-service representatives are generally available Monday through Friday from 8:00 AM to 5:00 PM Eastern Time.
866-366-4357
Dominion Energy lists the same customer-support number for customers in North Carolina.
800-251-7234
Customer-service representatives are generally available Monday through Friday from 7:00 AM to 6:00 PM Eastern Time.
001-757-857-2112
Dominion Energy publishes this number for Virginia customers calling from outside the United States.
866-366-4357
Virginia customers can use this number to report power outages and downed power lines.
866-366-4357
Customers should remain at least 30 feet away from downed lines and never touch a fallen power line or anything in contact with it.
888-333-4465
This emergency number is available 24/7 for reporting downed or sparking electric lines in Dominion Energy’s South Carolina service territory.
800-815-0083
Customers who suspect a natural gas leak in Dominion Energy’s South Carolina service territory can call this number 24 hours a day.
For immediate danger involving fire, injury, or another life-threatening emergency, call 911.
Dominion Energy does not publish one universal nationwide consumer Sales number.
New-service and business inquiries are generally handled through the appropriate regional customer-service or business-service department.
Virginia & North Carolina: 866-366-4357
South Carolina: 800-251-7234
Dominion Energy does not use one separate universal Billing number for all service areas.
Customers should contact the Customer Service number associated with their state for billing questions, payment concerns, account balances, or payment arrangements.
Dominion Energy does not publish one universal Regional Office number.
Regional contact information depends on the operating company, state, facility, and department.
Dominion Energy does not operate conventional retail branches in the same manner as a bank or retail chain.
Customers should use the appropriate regional utility support number.
Local and operational contacts differ by territory.
Customers should use Dominion Energy’s official support system to find service information applicable to their account and location.
Virginia Downed Lines / Outages: 866-366-4357
South Carolina Downed or Sparking Lines: 888-333-4465
South Carolina Gas Leaks: 800-815-0083
Emergency-reporting channels are available 24/7 for qualifying utility emergencies.
804-819-2438
Dominion Energy’s current 2026 financial releases identify this number for Investor Relations.
Investor.Relations@dominionenergy.com
Dominion Energy also publishes this email for institutional investors and analysts.
U.S.: 1-800-552-4034
Outside the U.S.: 1-781-575-3160
Computershare Trust Company, N.A. serves as Dominion Energy’s transfer agent.
804-836-2083
Dominion Energy’s 2026 financial releases identify this number for media contact through Ryan Frazier.
Other corporate releases may provide a different designated media representative depending on the announcement, so media callers should verify the latest press release before contacting an individual spokesperson.
Dominion Energy does not publish one universal HR telephone number for all job applicants and employees.
Employment opportunities should be accessed through:
https://careers.dominionenergy.com/
Not applicable.
Dominion Energy is an electric and natural gas utility company and does not operate a traditional reservation or booking service.
Customers in Virginia or North Carolina can call 866-366-4357 for customer assistance, while customers in South Carolina can call 800-251-7234. Before calling, have your Dominion Energy account number, service address, account holder’s name, billing information, and a concise explanation of the issue available. Customer-service representatives can assist with billing questions, starting or stopping service, account management, payment arrangements, and other non-emergency utility matters. Customers calling from outside the United States about Virginia service can use 001-757-857-2112.
For power outages, downed power lines, gas leaks, or other urgent utility issues, customers should use the appropriate emergency number rather than ordinary online support or social media. Virginia customers can report outages and downed lines at 866-366-4357. South Carolina customers should call 888-333-4465 for downed or sparking power lines and 800-815-0083 for suspected gas leaks. Dominion Energy specifically advises customers not to report emergencies through chat, email, or social media.
Dominion Energy’s current corporate headquarters and principal executive offices are:
Dominion Energy, Inc.
600 East Canal Street
Richmond, VA 23219
United States
Corporate Phone: 804-819-2284
The company’s June 30, 2026 Form 10-Q and subsequent August 2026 SEC filing continue to identify this Richmond address as its principal executive office.
Dominion Energy, Inc.
600 East Canal Street
Richmond, VA 23219
United States
The Richmond headquarters supports executive leadership and corporate functions such as finance, legal affairs, regulatory operations, investor relations, human resources, communications, strategy, technology, supply chain, and energy operations.
For Investor Relations correspondence, Dominion Energy publishes:
Dominion Energy, Inc.
Investor Relations
P.O. Box 26532
Richmond, VA 23261-6532
United States
Email: Investor.Relations@dominionenergy.com
Dominion Energy Investor Relations
Phone: 804-819-2438
Email: Investor.Relations@dominionenergy.com
Investors can use these channels for appropriate financial and shareholder-related inquiries.
Computershare
P.O. Box 43078
Providence, RI 02940-3078
United States
For overnight correspondence:
Computershare
150 Royall Street, Suite 101
Canton, MA 02021
United States
Dominion Energy maintains significant regulated electric and natural gas operations in South Carolina.
Customers in South Carolina should generally use the regional Customer Service number 800-251-7234 rather than contacting the Richmond headquarters for routine utility-account issues.
Virginia is one of Dominion Energy’s largest electric utility service areas.
Customers can use 866-366-4357 for service questions, billing matters, outage reporting, downed power lines, and other qualifying customer issues.
Customers who have a complaint involving billing, electricity service, natural gas service, an outage, meter readings, payments, account charges, service connections, employee interactions, or another Dominion Energy issue should gather the relevant information before contacting the company. Keep your account number, service address, bills, payment confirmations, meter information, photographs where appropriate, outage records, and previous correspondence. Having complete documentation can make it easier for Dominion Energy to review the concern and understand what steps have already been taken.
Start by contacting the Customer Service team responsible for your service territory. Virginia and North Carolina customers can call 866-366-4357, while South Carolina customers can call 800-251-7234. Clearly explain the problem and provide your account number, service address, relevant bill or transaction information, and the dates connected to the issue. Tell the representative what you believe is incorrect and what resolution you are requesting. Keep the representative’s name, the date of the call, and any reference or case number provided during the conversation.
If the first Customer Service representative cannot resolve the issue, ask whether the matter can be reviewed by a supervisor or the appropriate account specialist. Explain what steps have already been taken and identify the specific billing amount, meter issue, service problem, payment, or other matter that remains disputed. Have copies of previous bills, payment receipts, emails, photographs, or service records available when relevant. Ask what additional investigation will occur and when you should expect an answer. Keep detailed notes of each conversation so you have a clear record of the complaint process.
Customers can also use Dominion Energy’s online customer-support channels for non-emergency account questions and service concerns. Select the appropriate state or service territory and provide enough information for the company to identify your account and understand the issue. Explain your previous attempts to resolve the problem and clearly state what action you are requesting from Dominion Energy. Save screenshots, confirmation emails, reference numbers, and copies of any messages you submit or receive. Never use email, chat, or social media to report a gas leak, downed power line, or other immediate utility emergency.
For an unresolved issue requiring formal documentation, customers may submit written correspondence to the appropriate Dominion Energy business or corporate office. When corporate escalation is appropriate, the company’s principal executive office is Dominion Energy, Inc., 600 East Canal Street, Richmond, VA 23219, United States. Include your full name, account number, service address, telephone number, disputed charges or service details, and a chronological explanation of the complaint. Attach copies rather than originals of relevant bills, receipts, photographs, emails, or previous correspondence. Keep a complete copy of everything submitted and proof of delivery where possible.
If Dominion Energy’s internal complaint process does not resolve a utility-service dispute, customers may consider contacting the utility regulator responsible for their state. Utility commissions can handle certain disputes involving regulated rates, billing, service quality, disconnection, meters, and other regulated utility matters. The appropriate agency depends on whether the account is in Virginia, North Carolina, or South Carolina and on the specific service involved. Before escalating the complaint, organize your bills, payment records, correspondence, case numbers, photographs, and notes from previous discussions with Dominion Energy. This documentation can help demonstrate the issue and the steps already taken to seek a resolution.
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