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- Carmax
About CarMax
CarMax, Inc. is the largest U.S. retailer of used vehicles and operates an integrated automotive business that includes used-car retailing, vehicle purchasing, wholesale auctions, auto financing, extended protection plans, vehicle service, digital automotive shopping, and Edmunds. CarMax began operations in 1993 with its first store in Richmond, Virginia, and became an independent publicly traded company in 2002 after separating from Circuit City.
CarMax combines a nationwide store network with online shopping and transaction capabilities. As of May 31, 2026, the company operated 256 used-car stores in 110 U.S. television markets, covering approximately 85% of the U.S. population. CarMax also reports approximately 28,000 associates and more than 45,000 CarMax Certified vehicles in its retail inventory at a typical company scale.
A major leadership transition took place during fiscal 2026. Former CEO William Nash left the role, David McCreight served as interim CEO, and Keith Barr became President and Chief Executive Officer effective March 16, 2026. For fiscal 2026, CarMax reported approximately $25.88 billion in net sales and operating revenues, sold about 780,000 used vehicles, and sold approximately 540,000 wholesale vehicles through its auctions.
Quick Information
Corporate Phone Number
804-747-0422
This is CarMax, Inc.’s current corporate headquarters number listed in its SEC filings.
Customer Service Number
800-519-1511
CarMax publishes this as its Customer Relations number for feedback and concerns.
Hours:
Monday to Friday: 9:00 AM to 8:00 PM ET.
Car Buying and Selling Support
833-760-2604
Hours:
Monday to Saturday: 9:00 AM to 9:00 PM local time
Sunday: 11:00 AM to 10:00 PM local time.
Corporate Office Address
CarMax, Inc.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
United States
Headquarters Address
CarMax, Inc.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
United States
Current 2026 SEC filings continue to identify this as CarMax’s principal executive office.
Customer / Website Complaints: dcrmtech@carmax.com
Investor Relations: investor_relations@carmax.com
Media: pr@carmax.com.
Industry
Automotive Retail, Used Cars, Auto Finance, Vehicle Auctions, Automotive Service and Digital Automotive Services
Founded
CarMax began operations in:
1993
First store:
Richmond, Virginia.
Incorporated
1996
CarMax, Inc. was incorporated in Virginia.
Current CEO
Keith Barr
President and Chief Executive Officer since:
March 16, 2026.
Number of Stores
256 used-car stores
as of May 31, 2026.
Number of Employees
CarMax reported:
27,796 full- and part-time associates
as of February 28, 2026.
The company commonly rounds this publicly to approximately:
28,000 associates.
Fiscal 2026 Revenue
$25.881 billion
in net sales and operating revenues.
Fiscal 2026 Used Vehicle Sales
780,684 used vehicles.
Fiscal 2026 Wholesale Vehicle Sales
538,203 vehicles.
Stock Listing
New York Stock Exchange
Ticker:
KMX.
Website
Investor Relations
Careers Page
CarMax Products & Services
Used Car Sales
CarMax sells used vehicles across a broad mix of brands, body styles, model years, prices, and mileage ranges.
Customers can shop online, visit a store, or combine online and in-person steps as part of CarMax’s omnichannel model.
CarMax Certified Vehicles
CarMax reports an inventory of more than 45,000 CarMax Certified cars.
Its retail vehicles undergo a standardized inspection and reconditioning process before sale.
Upfront Pricing
CarMax uses upfront vehicle pricing instead of traditional dealership negotiation.
The displayed selling price is designed to give customers a more predictable car-buying process.
Online Car Shopping
Customers can browse vehicles, estimate payments, explore financing, reserve qualifying cars, and complete significant portions of the purchase digitally.
During fiscal 2026, approximately 94% of customers purchasing a vehicle had first visited CarMax online.
Omnichannel Buying
Customers can move between online and in-store transaction steps.
CarMax reported that approximately 81% of customers used some or all digital capabilities during fiscal 2026.
Vehicle Shipping
CarMax can ship qualifying vehicles between locations so shoppers can access inventory outside their immediate market.
Shipping fees and restrictions may apply.
Vehicle Home Delivery
Home-delivery options are available for qualifying transactions and locations.
Availability depends on the buyer’s address, vehicle, and local operating model.
Sell Your Car to CarMax
CarMax buys vehicles directly from consumers, even when the seller does not purchase another vehicle from CarMax.
Customers can begin with an online appraisal offer.
Online Car Offers
CarMax advertises real vehicle offers that can generally be generated online in a short period.
Current offers are typically valid for seven days, subject to vehicle verification.
Trade-In Service
Customers can apply their CarMax purchase offer toward another vehicle.
Trade-ins are evaluated independently from the retail vehicle price.
CarMax Auto Finance
CarMax Auto Finance, or CAF, provides financing directly to eligible CarMax vehicle buyers.
During fiscal 2026, CAF originated approximately $8 billion in auto loans and maintained a portfolio of approximately $16 billion.
Third-Party Financing
CarMax also works with outside financial institutions.
This can provide customers with additional financing options beyond CarMax Auto Finance.
Payment and Loan Servicing
CarMax Auto Finance customers can make payments, obtain payoff information, and manage account questions through dedicated finance support.
Current support number:
800-925-3612.
MaxCare Extended Service Plan
Every qualifying CarMax retail vehicle is eligible for an optional MaxCare extended service plan.
Coverage can help with qualifying mechanical repairs after applicable warranty coverage, subject to contract terms and deductibles.
Limited Warranty
Current CarMax store information states that every used vehicle comes with a:
30-day limited warranty
with longer coverage in certain states.
10-Day Money Back Guarantee
CarMax currently provides a:
10-Day Money Back Guarantee
on qualifying vehicle purchases.
Terms and return conditions apply.
Vehicle History Reports
Every retail vehicle includes a free vehicle-history report.
This helps customers review reported title, ownership, accident, and related history information before purchase.
CarMax Service Centers
CarMax operates automotive service centers that perform maintenance and qualifying repairs.
Services depend on the store and vehicle.
RepairPal Service Network
CarMax also works with RepairPal-certified service partners.
This network extends repair options beyond CarMax’s own service centers.
Safety Recall Information
CarMax provides recall information and directs customers to manufacturer-authorized dealers for open safety-recall repairs when appropriate.
CarMax Auctions
CarMax operates wholesale vehicle auctions serving licensed dealers.
During fiscal 2026, the company sold approximately 538,000 wholesale vehicles.
Dealer Auctions
CarMax auctions thousands of vehicles to licensed dealers.
The company’s current About page reports auction sales rates generally ranging from 97% to 100%.
Edmunds
CarMax owns Edmunds, a major automotive information and digital vehicle-shopping platform.
CarMax completed its acquisition of Edmunds in 2021.
Vehicle Research
Through CarMax and Edmunds, consumers can research models, pricing, specifications, reviews, and shopping options before completing a vehicle transaction.
CarMax Corporate Phone Numbers
Corporate Phone Number
804-747-0422.
Corporate Headquarters Number
804-747-0422
Headquarters Number
804-747-0422
Corporate Office Number
804-747-0422
Customer Relations Number
800-519-1511
Hours:
Monday to Friday: 9:00 AM to 8:00 PM ET.
Car Buying Support
833-760-2604.
Car Selling Support
833-760-2604
The same shopping support team handles buying, selling, shipping, and related questions.
CarMax Auto Finance Number
800-925-3612
Hours:
Monday to Friday: 8:00 AM to 10:00 PM ET
Saturday: 9:00 AM to 6:00 PM ET.
Loan Payment Support
800-925-3612
Loan Payoff Support
800-925-3612
Customer Complaint Number
800-519-1511
Customer Complaint Email
dcrmtech@carmax.com.
Investor Relations Number
804-747-0422, extension 7865
Investor Relations Email
investor_relations@carmax.com
Current Vice President, Investor Relations:
David Lowenstein.
Media / Press Number
855-887-2915
Media Email
pr@carmax.com.
Toll-Free Number
Major toll-free contacts include:
800-519-1511 for Customer Relations
800-925-3612 for CarMax Auto Finance.
Billing Number
For CarMax Auto Finance billing:
800-925-3612
For other retail transaction disputes:
800-519-1511
Sales Number
833-760-2604
Local Store Number
Each CarMax store has a local telephone number.
Store Locator:
Regional Office Number
CarMax does not publish one universal regional-office number.
International Number
CarMax’s retail operations are U.S.-focused and it does not publish a universal international Customer Service number.
Emergency / After-Hours Number
CarMax does not publish a general corporate emergency hotline.
Immediate emergencies should be directed to local emergency services or the applicable roadside/service provider.
Human Resources Number
CarMax does not prominently publish one universal public applicant HR telephone number.
Careers:
How to Reach a Real Person at CarMax
For car buying, selling, vehicle shipping, or shopping questions, call 833-760-2604 during current published service hours. For a complaint about a purchase, store, service experience, refund, or unresolved issue, call 800-519-1511 and ask for Customer Relations. Have the vehicle identification number, store location, transaction date, stock number, sales documents, and previous case information available.
For auto-loan questions, payments, or payoff information, use 800-925-3612 rather than general Customer Relations. CarMax separates financing support from retail Customer Relations, which usually makes the dedicated CAF line the more efficient option for loan-account issues.
CarMax Headquarters & Corporate Office Address
CarMax’s current headquarters is:
CarMax, Inc.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
United States
Corporate Phone: 804-747-0422.
Richmond Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Current SEC filings identify this as CarMax’s principal executive office.
Current President and CEO
Keith Barr
Effective:
March 16, 2026.
Current CFO
Enrique N. Mayor-Mora
Executive Vice President and Chief Financial Officer.
Current Store Scale
As of May 31, 2026:
256 used-car stores
in:
110 U.S. television markets.
U.S. Population Coverage
CarMax states its physical store network covers approximately:
85% of the U.S. population.
Employee Scale
At February 28, 2026:
27,796 associates
including full- and part-time employees.
Fiscal 2026 Revenue
$25.881 billion.
Fiscal 2026 Net Earnings
$247.3 million.
Fiscal 2026 Used Vehicle Sales
780,684 units.
Fiscal 2026 Wholesale Sales
538,203 units.
Fiscal 2026 Vehicle Purchases
CarMax purchased:
1,137,810 vehicles
including approximately:
987,191 from consumers.
CarMax Auto Finance Scale
Fiscal 2026 loan originations:
Approximately $8 billion
Portfolio:
Approximately $16 billion.
Stock Listing
NYSE: KMX.
Historical Background
CarMax opened its first store in Richmond in:
1993
and became an independent public company on:
October 1, 2002.
How to File a Complaint Against CarMax
Step 1: Contact the CarMax Store or Department
Start with the store or department directly involved in the issue. Ask for a manager if the complaint concerns a vehicle purchase, appraisal, service repair, employee interaction, MaxCare issue, or store experience. Provide the VIN, stock number, store location, transaction date, repair order, financing information where relevant, and a clear explanation of the problem. Keep the representative’s name and any case number.
Step 2: Contact CarMax Customer Relations
If the local store does not resolve the matter, call 800-519-1511. Customer Relations is available Monday through Friday from 9:00 AM to 8:00 PM ET. Explain the previous steps already taken and provide all supporting information. CarMax’s Help Center specifically designates this line for feedback and concerns.
Step 3: Use the Appropriate Specialized Department
For CarMax Auto Finance complaints, call 800-925-3612. For shopping, selling, or shipping matters, use 833-760-2604. Sending a financing issue to the finance department and a retail complaint to Customer Relations can reduce delays and avoid unnecessary transfers.
Step 4: Send Formal Written Correspondence to CarMax
CarMax’s current Terms provide the following complaint address:
CarMax
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Attention: Customer Relations
Customers may also email dcrmtech@carmax.com for questions or complaints regarding CarMax’s services. Include copies of transaction records and clearly state the resolution requested.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the appropriate outside process depends on the issue. Auto-finance concerns may involve federal or state financial regulators, vehicle-title or dealer complaints may involve the relevant state motor-vehicle agency, and general consumer disputes may be submitted to a state Attorney General or consumer-protection office. CarMax’s Terms specifically publish the California Complaint Assistance Unit at 800-952-5210 or 916-445-1254 for California consumers. Preserve purchase agreements, financing documents, repair orders, emails, and Customer Relations case numbers before escalating.
