Carmax
CarMax, Inc. is the largest U.S. retailer of used vehicles and operates an integrated automotive business that includes used-car retailing, vehicle purchasing, wholesale auctions, auto financing, extended protection plans, vehicle service, digital automotive shopping, and Edmunds. CarMax began operations in 1993 with its first store in Richmond, Virginia, and became an independent publicly traded company in 2002 after separating from Circuit City.
CarMax combines a nationwide store network with online shopping and transaction capabilities. As of May 31, 2026, the company operated 256 used-car stores in 110 U.S. television markets, covering approximately 85% of the U.S. population. CarMax also reports approximately 28,000 associates and more than 45,000 CarMax Certified vehicles in its retail inventory at a typical company scale.
A major leadership transition took place during fiscal 2026. Former CEO William Nash left the role, David McCreight served as interim CEO, and Keith Barr became President and Chief Executive Officer effective March 16, 2026. For fiscal 2026, CarMax reported approximately $25.88 billion in net sales and operating revenues, sold about 780,000 used vehicles, and sold approximately 540,000 wholesale vehicles through its auctions.
804-747-0422
This is CarMax, Inc.’s current corporate headquarters number listed in its SEC filings.
800-519-1511
CarMax publishes this as its Customer Relations number for feedback and concerns.
Hours:
Monday to Friday: 9:00 AM to 8:00 PM ET.
833-760-2604
Hours:
Monday to Saturday: 9:00 AM to 9:00 PM local time
Sunday: 11:00 AM to 10:00 PM local time.
CarMax, Inc.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
United States
CarMax, Inc.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
United States
Current 2026 SEC filings continue to identify this as CarMax’s principal executive office.
Customer / Website Complaints: dcrmtech@carmax.com
Investor Relations: investor_relations@carmax.com
Media: pr@carmax.com.
Automotive Retail, Used Cars, Auto Finance, Vehicle Auctions, Automotive Service and Digital Automotive Services
CarMax began operations in:
1993
First store:
Richmond, Virginia.
1996
CarMax, Inc. was incorporated in Virginia.
Keith Barr
President and Chief Executive Officer since:
March 16, 2026.
256 used-car stores
as of May 31, 2026.
CarMax reported:
27,796 full- and part-time associates
as of February 28, 2026.
The company commonly rounds this publicly to approximately:
28,000 associates.
$25.881 billion
in net sales and operating revenues.
780,684 used vehicles.
538,203 vehicles.
New York Stock Exchange
Ticker:
KMX.
CarMax sells used vehicles across a broad mix of brands, body styles, model years, prices, and mileage ranges.
Customers can shop online, visit a store, or combine online and in-person steps as part of CarMax’s omnichannel model.
CarMax reports an inventory of more than 45,000 CarMax Certified cars.
Its retail vehicles undergo a standardized inspection and reconditioning process before sale.
CarMax uses upfront vehicle pricing instead of traditional dealership negotiation.
The displayed selling price is designed to give customers a more predictable car-buying process.
Customers can browse vehicles, estimate payments, explore financing, reserve qualifying cars, and complete significant portions of the purchase digitally.
During fiscal 2026, approximately 94% of customers purchasing a vehicle had first visited CarMax online.
Customers can move between online and in-store transaction steps.
CarMax reported that approximately 81% of customers used some or all digital capabilities during fiscal 2026.
CarMax can ship qualifying vehicles between locations so shoppers can access inventory outside their immediate market.
Shipping fees and restrictions may apply.
Home-delivery options are available for qualifying transactions and locations.
Availability depends on the buyer’s address, vehicle, and local operating model.
CarMax buys vehicles directly from consumers, even when the seller does not purchase another vehicle from CarMax.
Customers can begin with an online appraisal offer.
CarMax advertises real vehicle offers that can generally be generated online in a short period.
Current offers are typically valid for seven days, subject to vehicle verification.
Customers can apply their CarMax purchase offer toward another vehicle.
Trade-ins are evaluated independently from the retail vehicle price.
CarMax Auto Finance, or CAF, provides financing directly to eligible CarMax vehicle buyers.
During fiscal 2026, CAF originated approximately $8 billion in auto loans and maintained a portfolio of approximately $16 billion.
CarMax also works with outside financial institutions.
This can provide customers with additional financing options beyond CarMax Auto Finance.
CarMax Auto Finance customers can make payments, obtain payoff information, and manage account questions through dedicated finance support.
Current support number:
800-925-3612.
Every qualifying CarMax retail vehicle is eligible for an optional MaxCare extended service plan.
Coverage can help with qualifying mechanical repairs after applicable warranty coverage, subject to contract terms and deductibles.
Current CarMax store information states that every used vehicle comes with a:
30-day limited warranty
with longer coverage in certain states.
CarMax currently provides a:
10-Day Money Back Guarantee
on qualifying vehicle purchases.
Terms and return conditions apply.
Every retail vehicle includes a free vehicle-history report.
This helps customers review reported title, ownership, accident, and related history information before purchase.
CarMax operates automotive service centers that perform maintenance and qualifying repairs.
Services depend on the store and vehicle.
CarMax also works with RepairPal-certified service partners.
This network extends repair options beyond CarMax’s own service centers.
CarMax provides recall information and directs customers to manufacturer-authorized dealers for open safety-recall repairs when appropriate.
CarMax operates wholesale vehicle auctions serving licensed dealers.
During fiscal 2026, the company sold approximately 538,000 wholesale vehicles.
CarMax auctions thousands of vehicles to licensed dealers.
The company’s current About page reports auction sales rates generally ranging from 97% to 100%.
CarMax owns Edmunds, a major automotive information and digital vehicle-shopping platform.
CarMax completed its acquisition of Edmunds in 2021.
Through CarMax and Edmunds, consumers can research models, pricing, specifications, reviews, and shopping options before completing a vehicle transaction.
804-747-0422.
804-747-0422
804-747-0422
804-747-0422
800-519-1511
Hours:
Monday to Friday: 9:00 AM to 8:00 PM ET.
833-760-2604.
833-760-2604
The same shopping support team handles buying, selling, shipping, and related questions.
800-925-3612
Hours:
Monday to Friday: 8:00 AM to 10:00 PM ET
Saturday: 9:00 AM to 6:00 PM ET.
800-925-3612
800-925-3612
800-519-1511
dcrmtech@carmax.com.
804-747-0422, extension 7865
investor_relations@carmax.com
Current Vice President, Investor Relations:
David Lowenstein.
855-887-2915
pr@carmax.com.
Major toll-free contacts include:
800-519-1511 for Customer Relations
800-925-3612 for CarMax Auto Finance.
For CarMax Auto Finance billing:
800-925-3612
For other retail transaction disputes:
800-519-1511
833-760-2604
Each CarMax store has a local telephone number.
Store Locator:
CarMax does not publish one universal regional-office number.
CarMax’s retail operations are U.S.-focused and it does not publish a universal international Customer Service number.
CarMax does not publish a general corporate emergency hotline.
Immediate emergencies should be directed to local emergency services or the applicable roadside/service provider.
CarMax does not prominently publish one universal public applicant HR telephone number.
Careers:
For car buying, selling, vehicle shipping, or shopping questions, call 833-760-2604 during current published service hours. For a complaint about a purchase, store, service experience, refund, or unresolved issue, call 800-519-1511 and ask for Customer Relations. Have the vehicle identification number, store location, transaction date, stock number, sales documents, and previous case information available.
For auto-loan questions, payments, or payoff information, use 800-925-3612 rather than general Customer Relations. CarMax separates financing support from retail Customer Relations, which usually makes the dedicated CAF line the more efficient option for loan-account issues.
CarMax’s current headquarters is:
CarMax, Inc.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
United States
Corporate Phone: 804-747-0422.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Current SEC filings identify this as CarMax’s principal executive office.
Keith Barr
Effective:
March 16, 2026.
Enrique N. Mayor-Mora
Executive Vice President and Chief Financial Officer.
As of May 31, 2026:
256 used-car stores
in:
110 U.S. television markets.
CarMax states its physical store network covers approximately:
85% of the U.S. population.
At February 28, 2026:
27,796 associates
including full- and part-time employees.
$25.881 billion.
$247.3 million.
780,684 units.
538,203 units.
CarMax purchased:
1,137,810 vehicles
including approximately:
987,191 from consumers.
Fiscal 2026 loan originations:
Approximately $8 billion
Portfolio:
Approximately $16 billion.
NYSE: KMX.
CarMax opened its first store in Richmond in:
1993
and became an independent public company on:
October 1, 2002.
Start with the store or department directly involved in the issue. Ask for a manager if the complaint concerns a vehicle purchase, appraisal, service repair, employee interaction, MaxCare issue, or store experience. Provide the VIN, stock number, store location, transaction date, repair order, financing information where relevant, and a clear explanation of the problem. Keep the representative’s name and any case number.
If the local store does not resolve the matter, call 800-519-1511. Customer Relations is available Monday through Friday from 9:00 AM to 8:00 PM ET. Explain the previous steps already taken and provide all supporting information. CarMax’s Help Center specifically designates this line for feedback and concerns.
For CarMax Auto Finance complaints, call 800-925-3612. For shopping, selling, or shipping matters, use 833-760-2604. Sending a financing issue to the finance department and a retail complaint to Customer Relations can reduce delays and avoid unnecessary transfers.
CarMax’s current Terms provide the following complaint address:
CarMax
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Attention: Customer Relations
Customers may also email dcrmtech@carmax.com for questions or complaints regarding CarMax’s services. Include copies of transaction records and clearly state the resolution requested.
If the complaint remains unresolved, the appropriate outside process depends on the issue. Auto-finance concerns may involve federal or state financial regulators, vehicle-title or dealer complaints may involve the relevant state motor-vehicle agency, and general consumer disputes may be submitted to a state Attorney General or consumer-protection office. CarMax’s Terms specifically publish the California Complaint Assistance Unit at 800-952-5210 or 916-445-1254 for California consumers. Preserve purchase agreements, financing documents, repair orders, emails, and Customer Relations case numbers before escalating.
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