Busch Gardens
Busch Gardens is a theme-park brand owned by United Parks & Resorts Inc. The company currently operates two Busch Gardens destinations in the United States: Busch Gardens Williamsburg in Virginia and Busch Gardens Tampa Bay in Florida. Busch Gardens Williamsburg opened in 1975 and combines a European-themed environment with roller coasters, family attractions, live entertainment, seasonal events, dining, shopping, and animal experiences.
The Virginia park covers approximately 422 acres according to United Parks & Resorts’ 2025 Form 10-K. Busch Gardens Williamsburg describes itself as offering more than 50 rides and attractions, while its landscaped park areas are organized around nine villages representing six European countries.
Busch Gardens is not an independently headquartered corporation. Its parent company, formerly known as SeaWorld Entertainment, Inc., changed its corporate name to United Parks & Resorts Inc. in February 2024. United Parks & Resorts is publicly traded on the New York Stock Exchange under ticker PRKS and operates 13 parks across seven markets in the United States and Abu Dhabi.
For Busch Gardens Williamsburg guest assistance:
757-229-4386
This is the current official general-information and Guest Services number published by the park.
757-229-4386
Guests can use this number for questions involving tickets, Memberships, Annual Passes, attractions, reservations, accessibility, food and dining, parking, merchandise, online orders, and other park matters.
Busch Gardens Williamsburg
1 Busch Gardens Boulevard
Williamsburg, VA 23185
United States
Busch Gardens Williamsburg’s park and operating address is:
1 Busch Gardens Boulevard
Williamsburg, VA 23185
The brand itself is owned by United Parks & Resorts rather than operating as a separate independent corporation.
United Parks & Resorts Inc.
6240 Sea Harbor Drive
Orlando, FL 32821
United States
Corporate Phone: 407-226-5011.
Busch Gardens Williamsburg primarily handles guest inquiries through its official online contact form rather than publishing one universal general-support email.
https://buschgardens.com/williamsburg/contact-us/
Theme Parks, Entertainment, Attractions, Tourism, Hospitality, Zoological Experiences and Family Recreation
1975.
United Parks & Resorts Inc.
Marc Swanson
Marc Swanson has served as Chief Executive Officer since May 2021.
Kyle Miller
Kyle Miller became President of United Parks & Resorts in September 2026.
2
They are:
Busch Gardens Williamsburg
and:
Busch Gardens Tampa Bay.
50+ rides and attractions.
United Parks & Resorts operates or licenses:
13 parks across seven markets in the United States and Abu Dhabi.
United Parks & Resorts reported approximately:
$1.663 billion in total revenue for 2025.
New York Stock Exchange
Ticker:
PRKS.
https://buschgardens.com/williamsburg/
https://careers.unitedparks.com/
Busch Gardens Williamsburg offers amusement-park admission together with thrill rides, family attractions, seasonal festivals, animal encounters, food, merchandise, Memberships, vacation packages, group events, and premium experiences.
Guests can purchase date-specific admission for a single visit to Busch Gardens Williamsburg.
Ticket prices vary by visit date, promotion, and season.
Busch Gardens offers multiple Annual Pass and Membership levels providing varying combinations of admission, parking, guest tickets, food and merchandise discounts, and member-exclusive experiences.
Current Membership products can provide 12 months of admission, with benefit levels varying by tier.
Busch Gardens Williamsburg operates major roller coasters ranging from family-oriented rides to high-thrill attractions.
The park’s current ride lineup includes world-class coaster experiences across its European-themed areas.
Family-friendly rides provide options for guests who prefer lower-intensity attractions.
The official attraction directory separates rides into categories such as Family Ride, Kid Friendly, Water Ride, Roller Coaster, and High Thrill.
Busch Gardens offers attractions and play experiences designed for younger visitors.
Seasonal family programming also includes Sesame Street-related entertainment and children’s events.
Selected rides combine themed attractions with water elements.
Ride operation can vary because of weather, maintenance, and seasonal schedules.
Busch Gardens Williamsburg provides opportunities to see animals such as bald eagles, Clydesdale horses, wolves, and other animal ambassadors.
The company emphasizes animal care, education, rescue, and conservation throughout its park portfolio.
Park admission includes access to qualifying live shows and entertainment.
Performances range from family entertainment to seasonal productions and special-event shows.
Howl-O-Scream is Busch Gardens Williamsburg’s major fall Halloween event.
The 2026 event runs on select nights from September 11 through November 1, featuring Halloween attractions and park-wide entertainment.
Halloween Spooktacular provides a more family-oriented seasonal experience featuring Sesame Street characters, trick-or-treating, and children’s activities.
It operates separately from the more intense nighttime Howl-O-Scream experience.
Christmas Town transforms Busch Gardens Williamsburg into a holiday attraction with millions of lights, seasonal shows, festive food, and family entertainment.
The 2026-27 season is currently scheduled for select dates from November 13, 2026 through January 3, 2027.
The Food & Wine Festival offers internationally inspired food and beverage selections during the spring and early summer.
It is one of the park’s recurring seasonal culinary events.
Summer of Wonder combines daytime attractions, entertainment, culinary programming, and nighttime experiences.
The 2026 event featured multiple live productions and a drone show.
Busch Gardens Williamsburg operates restaurants, pubs, snack locations, and seasonal food stands.
Food options include German-inspired fare, sandwiches, pizza, salads, snacks, desserts, and festival-specific menus.
The park includes boutiques, specialty retail locations, and souvenir stores.
Merchandise can include branded apparel, toys, collectibles, gifts, and attraction-specific products.
Quick Queue is a paid upgrade designed to reduce waiting time for selected popular rides.
Different Quick Queue products and prices are offered depending on date and attraction access.
Guests can purchase parking upgrades, while certain Membership tiers include general or preferred parking benefits.
Availability and benefits depend on Membership level and visit date.
Busch Gardens sells premium experiences such as guided tours and VIP-style upgrades.
The official park website currently promotes Elite VIP Tour options for guests wanting a more structured premium visit.
Visitors can purchase vacation packages combining lodging with theme-park access and other benefits.
Busch Gardens promotes partner accommodation options in the Williamsburg region.
Groups of 15 to 99 guests can purchase qualifying group tickets online.
Larger groups and specialized events can receive assistance from the park’s Group Sales team.
Busch Gardens Williamsburg supports corporate gatherings, school groups, family reunions, church groups, and other large events.
Group Sales Specialists can assist with venue selection, catering, and park admission.
The free Busch Gardens mobile app provides park maps, attraction information, show schedules, Membership barcodes, purchases, and attraction wait information.
Guests can also purchase selected upgrades from the app.
Water Country USA is the companion water park in Williamsburg.
United Parks describes it as Virginia’s largest family water-play park.
757-229-4386.
Parent company United Parks & Resorts:
407-226-5011.
757-229-4386
757-229-4386
757-229-4386
Guests with accessibility or special-needs questions can call this number or visit the Welcome Center.
757-229-4386
757-229-4386
757-229-4386
757-229-4386
757-253-3404
This line is used for group events, large groups, youth programs, catered events, and specialized group arrangements.
757-253-3404
Guests who lose an item while still in the park should visit the Welcome Center.
After leaving, guests should submit the official Lost Items form. Busch Gardens states that recovered items are returned through shipping rather than in-person pickup.
Busch Gardens does not publish one separate universal billing-only telephone number.
Ticket, Membership, and online-payment questions can begin through:
757-229-4386
No dedicated standalone refund department number is prominently published.
Use:
757-229-4386
and provide the order or ticket number.
Busch Gardens does not maintain separate Investor Relations because it is a brand of United Parks & Resorts.
Investor matters belong to the parent company.
Busch Gardens Williamsburg media contacts are published through United Parks & Resorts press releases and media resources.
No universal public HR number is prominently listed.
https://careers.unitedparks.com/
For immediate police, medical, fire, or safety emergencies:
911
For ordinary guest questions, call 757-229-4386. The park’s official contact form also allows guests to select topics including Annual Passes, Memberships, tickets, reservations, ADA needs, food and dining, merchandise, parking, online orders, attractions, and general information. Providing your order number or ticket number can help staff locate the transaction faster.
For group or corporate-event questions, call 757-253-3404. Guests already inside the park can also visit the Welcome Center near the entrance for Guest Relations and accessibility assistance.
Busch Gardens Williamsburg
1 Busch Gardens Boulevard
Williamsburg, VA 23185
United States
Guest Services: 757-229-4386.
United Parks & Resorts reports approximately:
422 acres
for its Williamsburg theme-park property.
It separately reports approximately 222 acres for Water Country USA and additional warehouse property in Williamsburg.
United Parks & Resorts Inc.
6240 Sea Harbor Drive
Orlando, FL 32821
Phone: 407-226-5011.
Marc Swanson.
Kyle Miller
He became President in September 2026.
The parent company was formerly:
SeaWorld Entertainment, Inc.
It changed its name to:
United Parks & Resorts Inc.
effective February 12, 2024.
PRKS
Exchange:
NYSE.
The Williamsburg park opened in:
1975
and remains one of two current Busch Gardens parks.
Busch Gardens Williamsburg currently promotes:
50+ rides and attractions
across:
100+ acres of guest-facing themed family entertainment, while the larger owned theme-park property is reported by the parent company at approximately 422 acres.
United Parks & Resorts reported approximately:
$1.663 billion
in 2025 total revenues.
Guests may need to complain about tickets, Membership billing, attractions, staff conduct, accessibility, food service, merchandise, parking, refunds, lost property, or another park experience. Keep receipts, ticket or order numbers, Membership information, visit dates, photographs, and any previous correspondence before escalating.
If you are still at Busch Gardens Williamsburg, visit the Welcome Center or ask a Team Member to direct you to Guest Relations. Explain the issue while the visit is still active when possible, especially if it concerns accessibility, an attraction, food service, a purchase, or an employee interaction. Provide receipts or ticket information and explain the resolution you are seeking.
If the issue is not resolved in the park, call 757-229-4386 or submit the official Contact Us form. Select the correct complaint topic and include the visit date, order or ticket number, Membership number if applicable, and a clear description of what occurred. Keep a copy of any written complaint and reference information.
If the initial response does not resolve the complaint, reply through the same case or contact channel and ask for additional management review. Provide previous communication, representative names if known, receipts, photographs, and a concise timeline. For group events, contact Group Sales at 757-253-3404 if the complaint relates to an organized group booking or catered event.
Serious unresolved park complaints can be directed in writing to Busch Gardens Williamsburg, 1 Busch Gardens Boulevard, Williamsburg, VA 23185. For parent-company corporate matters, correspondence may also be sent to United Parks & Resorts Inc., 6240 Sea Harbor Drive, Orlando, FL 32821. Include copies rather than original evidence and keep proof of delivery.
If the dispute remains unresolved, the correct outside process depends on the issue. Payment disputes can involve the customer’s card issuer, safety incidents can involve appropriate local authorities, accessibility concerns may involve applicable disability-rights channels, and general consumer complaints may be submitted to the relevant state Attorney General or consumer-protection authority. Keep tickets, receipts, correspondence, photos, and the park’s written response before escalating.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.