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- Smith’s Food and Drug
About Smith’s Food & Drug
Smith’s Food & Drug is a regional supermarket and pharmacy chain serving communities across the western United States. The company operates grocery stores, pharmacies, fuel centers, bakeries, delis, floral departments, meat and seafood departments, online grocery pickup, delivery, money services, and other consumer retail services.
Smith’s operates as a division and subsidiary within The Kroger Co., one of the largest grocery retailers in the United States. Current Kroger insurance and corporate documentation continues to list Smith’s Food & Drug Centers, Inc. among Kroger’s subsidiaries and affiliated operating businesses.
Smith’s currently operates 145 grocery stores across seven states: Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. The company’s division operations remain centered in Salt Lake City, Utah.
Quick Information
Corporate Phone Number
Smith’s does not prominently publish a separate current division-headquarters switchboard on its consumer website.
For customer assistance use:
800-576-4377
Also written as:
1-800-KRO-GERS.
Customer Service Number
800-576-4377
Current published Customer Service hours:
Monday to Friday: 8:00 AM to Midnight ET
Saturday and Sunday: 8:00 AM to 9:30 PM ET.
Corporate Office Address
Smith’s Food & Drug Centers, Inc.
1550 South Redwood Road
Salt Lake City, UT 84104
United States
Headquarters Address
Smith’s Food & Drug Centers, Inc.
1550 South Redwood Road
Salt Lake City, UT 84104
United States
Recent Utah municipal records continue to identify this address for Smith’s Food & Drug Centers, Inc.
Customer Service: customerservice@kroger.com
Smith’s current Help Center directs customers to this Kroger Customer Service email for general questions.
Industry
Supermarkets, Grocery Retail, Pharmacy, Fuel, E-Commerce and Consumer Retail
Parent Company
The Kroger Co.
Smith’s is a Kroger operating division.
Number of Stores
145 grocery stores across seven states.
States Served
Utah
Nevada
New Mexico
Arizona
Montana
Idaho
Wyoming.
Parent Company CEO
Greg Foran
Kroger’s current corporate website identifies Greg Foran as CEO.
Parent Company Employee Scale
Kroger currently reports approximately:
400,000 associates company-wide.
Parent Company Store Scale
Kroger currently reports approximately:
2,700 stores across 35 states.
Website
https://www.smithsfoodanddrug.com/
Careers Page
https://www.krogerfamilycareers.com/
Smith’s employment opportunities are managed through Kroger’s broader careers platform.
Investor Relations
Smith’s does not have a standalone Investor Relations department.
Parent company Investor Relations:
Smith’s Food & Drug Products & Services
Smith’s combines traditional supermarket departments with pharmacy, fuel, e-commerce, prepared food, financial services, and household merchandise. Services vary by location.
Fresh Produce
Smith’s sells fresh fruits, vegetables, herbs, organic produce, and seasonal items.
Produce departments form a core part of the company’s grocery assortment.
Meat Department
Stores sell beef, pork, poultry, prepared meats, and other fresh and packaged protein products.
Larger Smith’s Marketplace locations may offer broader meat selections.
Seafood
Participating stores carry fresh and frozen seafood.
Selection can include fish, shrimp, shellfish, and ready-to-cook seafood products.
Bakery
Smith’s bakeries sell bread, cakes, cookies, pastries, desserts, and other fresh baked goods.
Custom cakes can be ordered for pickup at participating locations.
Deli
The deli provides sliced meats, cheeses, hot entrées, prepared sides, sandwiches, and ready-to-eat meals.
Many locations also offer rotisserie and fried chicken.
Pharmacy
Smith’s Pharmacy provides prescription filling, medication support, vaccinations, over-the-counter products, and pharmacist assistance.
Pharmacy phone numbers and hours vary by store.
Vaccinations
Participating Smith’s pharmacies provide qualifying vaccines.
Customers can schedule vaccination appointments through the pharmacy section of the Smith’s website.
Health Testing
Selected pharmacies offer walk-in testing services such as flu, COVID-19, and strep-throat testing.
Availability depends on the pharmacy location.
Fuel Centers
Smith’s operates fuel centers at many grocery locations.
Customers can redeem qualifying Fuel Points for discounts at Smith’s fuel stations and participating partner locations.
Fuel Points
Customers earn Fuel Points through qualifying grocery, prescription, and gift-card purchases.
Current Smith’s information states that up to 1,000 Fuel Points can be redeemed for $1 off per gallon at participating fuel locations, subject to program rules.
Grocery Pickup
Smith’s Pickup allows customers to order groceries online and collect them curbside at a participating store.
Pickup is currently free on qualifying orders of $35 or more, while smaller orders can carry a service fee.
Grocery Delivery
Customers can order qualifying groceries for home delivery in supported markets.
Delivery availability, fees, minimums, and timing depend on location and current membership or promotional terms.
Ship Orders
Smith’s and Kroger’s Ship service lets customers order eligible products for parcel delivery.
Current standard shipping is free on qualifying Kroger-shipped orders of at least $35.
Digital Coupons
Customers can load digital coupons to a Smith’s digital account and Shopper’s Card.
Eligible discounts are applied when qualifying products and account information are used at checkout.
Weekly Ads
Smith’s publishes weekly promotional ads featuring grocery, household, pharmacy, and seasonal discounts.
Offers vary by store and region.
Shopper’s Card
The Smith’s Shopper’s Card provides access to sale pricing, personalized offers, and Fuel Point earning.
Customers can connect the card with their digital account for additional online functionality.
Boost Membership
Smith’s participates in Kroger’s Boost membership program.
Benefits can include delivery-related savings and enhanced rewards, subject to the membership level and market.
Money Services
Selected Smith’s stores provide Money Services.
Available services can include money orders, check cashing, bill payment, and related financial transactions.
Western Union
Some Smith’s locations provide Western Union services for qualifying money transfers.
Availability varies by store.
Gift Cards
Smith’s sells gift cards for Kroger businesses and participating third-party brands.
Qualifying gift-card purchases can also generate Fuel Points under current promotional rules.
Floral
Participating Smith’s stores operate floral departments for bouquets, arrangements, gifts, and seasonal products.
Home Chef
Selected Smith’s stores offer Home Chef meal products.
Home Chef is another Kroger-owned business and supplies prepared or easy-to-cook meal solutions at many Kroger-family stores.
Murray’s Cheese
Selected Smith’s stores feature Murray’s Cheese counters.
These departments sell specialty cheeses and related food products.
Natural and Organic Products
Smith’s carries natural and organic foods across fresh, packaged, frozen, and specialty categories.
Assortment differs by location.
Household Merchandise
Stores sell cleaning supplies, paper goods, kitchen products, home necessities, and general merchandise alongside groceries.
Beauty and Personal Care
Smith’s carries cosmetics, personal-care products, toiletries, over-the-counter health products, and related items.
Smith’s Food & Drug Corporate Phone Numbers
Corporate Phone Number
Smith’s does not currently promote a separate division-headquarters switchboard to consumers.
Customer Service Number
800-576-4377
Also:
1-800-KRO-GERS.
Customer Support Email
customerservice@kroger.com.
Pickup Support Number
800-576-4377
Pickup-order concerns can be handled through Kroger Customer Service.
Delivery Support Number
800-576-4377
Ship Order Support
800-576-4377.
Refund Support
800-576-4377
Qualifying online orders can also offer self-service refund tools under My Purchases.
Pharmacy Number
Smith’s does not use one nationwide pharmacy line.
Each pharmacy has its own direct number.
Pharmacy locator:
https://www.smithsfoodanddrug.com/stores/pharmacy/
Local Store Number
Each Smith’s store has its own telephone number.
Store Locator:
https://www.smithsfoodanddrug.com/stores/grocery
Fuel Center Number
Fuel-center numbers vary by location.
For example, Smith’s currently operates multiple separately listed fuel centers in Salt Lake City.
Billing Number
Smith’s does not publish one universal corporate billing department number.
Online-order payment questions can use:
800-576-4377
Toll-Free Number
800-576-4377
Investor Relations Number
Not applicable at the Smith’s division level.
Investor matters are handled through parent company Kroger.
Human Resources Number
Smith’s does not prominently publish one universal applicant HR number.
Employment opportunities are managed through Kroger’s careers platform.
Emergency / After-Hours Number
Smith’s does not publish a universal corporate emergency hotline.
Immediate police, fire, medical, or in-store safety emergencies should be directed to local emergency services and store management.
How to Reach a Real Person at Smith’s Food & Drug
For online orders, Shopper’s Card issues, refunds, Pickup, Delivery, Ship orders, digital-account problems, or general customer questions, call 800-576-4377. Current support hours are Monday through Friday from 8:00 AM to midnight ET and Saturday and Sunday from 8:00 AM to 9:30 PM ET. Customers can also email customerservice@kroger.com.
For a problem involving a particular store, pharmacy, fuel center, employee, or purchase, contacting the local Smith’s location first is usually the fastest option. Store-specific pages publish direct telephone numbers for the grocery store, pharmacy, and fuel center where available.
Smith’s Food & Drug Headquarters & Corporate Office Address
Salt Lake City Division Office
Smith’s Food & Drug Centers, Inc.
1550 South Redwood Road
Salt Lake City, UT 84104
United States
Recent Utah municipal documentation identifies this address for Smith’s Food & Drug Centers, Inc., including current development-related business filings.
Parent Company
Smith’s operates within:
The Kroger Co.
Current Kroger documentation lists Smith’s Food & Drug Centers, Inc. among Kroger subsidiaries and affiliated operating businesses.
Parent Company Headquarters
The Kroger Co.
1014 Vine Street
Cincinnati, OH 45202
This is Kroger’s corporate headquarters, separate from Smith’s Salt Lake City division office.
Current Store Count
Smith’s currently reports:
145 grocery stores.
Current State Footprint
The stores operate across:
Arizona
Idaho
Montana
Nevada
New Mexico
Utah
Wyoming.
Salt Lake City Presence
Smith’s currently lists:
10 grocery stores
within Salt Lake City itself.
Salt Lake City Pharmacy Presence
Smith’s lists:
10 pharmacy locations
within Salt Lake City.
Salt Lake City Fuel Centers
Smith’s currently lists:
7 fuel stations
within Salt Lake City.
Parent Company Scale
Kroger currently reports approximately:
400,000 associates
11 million customers served daily
and:
Approximately 2,700 stores across 35 states.
Stock Listing
Smith’s itself is not separately traded.
Parent company Kroger trades on:
New York Stock Exchange
Ticker:
KR
How to File a Complaint Against Smith’s Food & Drug
Customers filing a complaint should keep the store address, receipt, transaction date, product details, employee information if known, online-order number, photographs, pharmacy information where appropriate, and records of any previous contact.
Step 1: Contact the Smith’s Store
Begin with the Smith’s location where the problem occurred and ask for the store manager or department manager. Provide the receipt, date, item information, or order number and explain what resolution you are requesting. Pharmacy concerns should be raised with the pharmacy team, while fuel-center issues should be directed to the location connected with the transaction.
Step 2: Contact Smith’s / Kroger Customer Service
If local management does not resolve the matter, call 800-576-4377 or email customerservice@kroger.com. Explain the store location, transaction details, previous manager contact, and what remains unresolved. Current Smith’s Help Center information directs customers to these central Kroger support channels.
Step 3: Use the Appropriate Specialized Process
For Pickup, Delivery, or Ship issues, provide the online order number and account email. Pharmacy privacy matters can require a separate health-information process. Kroger has previously identified a dedicated HIPAA Privacy Office at its Cincinnati headquarters for protected-health-information matters.
Step 4: Send Formal Written Correspondence
Serious unresolved division-level correspondence can be sent to Smith’s Food & Drug Centers, Inc., 1550 South Redwood Road, Salt Lake City, UT 84104. Include your full contact information, store number or location, dates, receipt or order details, previous complaint attempts, and the outcome requested. Keep copies of all supporting documentation and proof of delivery.
Step 5: Contact the Appropriate External Authority if Necessary
If the complaint remains unresolved, the correct regulator depends on the issue. Food-safety complaints may involve the local health department, USDA, or FDA depending on the product. Pharmacy complaints may involve the applicable state Board of Pharmacy, while payment disputes can involve the card issuer. General consumer complaints may be submitted to a state Attorney General or consumer-protection agency. Keep receipts, photographs, case references, and Smith’s responses before escalating externally.
