Extra Space Storage
Extra Space Storage Inc. is a publicly traded real estate investment trust specializing in self-storage properties. Headquartered in the Salt Lake City area of Utah, the company owns, operates, and manages storage facilities offering personal storage, business storage, climate-controlled units, drive-up storage, vehicle storage, RV storage, boat storage, and other storage solutions. It is a member of the S&P 500 and currently describes itself as the largest self-storage operator in the United States.
Extra Space Storage was founded in 1977 and expanded through property development, acquisitions, joint ventures, and third-party management. Two particularly important recent transactions were the acquisition of Storage Express in September 2022 and the approximately industry-transforming acquisition of Life Storage in July 2023, which added roughly 1,500 locations to the combined network.
As of June 30, 2026, Extra Space Storage owned and/or operated 4,410 self-storage stores in 42 states and Washington, D.C., representing approximately 3 million units and 341 million square feet of rentable space. Joe Margolis remains CEO through December 31, 2026, after which President Noah Springer is scheduled to become CEO effective January 1, 2027.
801-365-4600
This is Extra Space Storage’s current verified corporate-office number.
855-580-3651
This line is used for reservations, pricing, rentals, and general Customer Support.
Extra Space Storage Inc.
2795 East Cottonwood Parkway, Suite 300
Salt Lake City, UT 84121
United States
Extra Space Storage Inc.
2795 East Cottonwood Parkway, Suite 300
Salt Lake City, UT 84121
United States
Investor Relations: InvestorRelations@extraspace.com
Extra Space Storage does not prominently publish one universal plain-text Customer Service email for all renters. Customers are encouraged to use the official contact form or their local facility.
Self Storage, Real Estate Investment Trust, Property Management and Commercial Real Estate
1977
8,393 employees as of December 31, 2025.
4,410 owned and/or operated stores as of June 30, 2026.
Extra Space Storage does not publish standard public walk-in headquarters hours.
Local facility office hours vary by property.
https://careers.extraspace.com/
Extra Space Storage rents storage units in a variety of sizes for household belongings, furniture, seasonal items, appliances, boxes, and other personal property. Customers can choose units based on the amount and type of storage needed.
Smaller units can accommodate boxes, small furniture, seasonal goods, dorm-room contents, business inventory, and other limited-volume storage needs.
Medium units are commonly used for apartment contents, furniture, appliances, moving transitions, home renovations, and household overflow.
Larger units are suitable for multi-room household contents, major moves, business inventory, equipment, furniture, and larger storage projects.
Climate-controlled storage helps reduce exposure to extreme temperature changes and, at some properties, humidity-related conditions. It can be useful for electronics, documents, furniture, artwork, clothing, and other temperature-sensitive belongings.
Indoor storage units are located within enclosed facility buildings. They can offer protection from direct weather exposure and may include elevator or first-floor access depending on the property.
Drive-up units allow customers to pull a vehicle directly or close to the storage-unit door, making loading and unloading easier for bulky or heavy items.
Extra Space Storage offers indoor, outdoor, covered, and in some markets climate-controlled car-storage options. Unit or parking-space availability varies by facility.
Participating locations provide RV-storage spaces in indoor, outdoor, or covered formats depending on property design and local availability.
Boat owners can rent qualifying storage spaces for trailers and watercraft at selected Extra Space Storage facilities.
Businesses can use Extra Space Storage for inventory, equipment, files, supplies, promotional materials, and other operational storage needs.
Extra Space Storage offers storage for cars and other eligible vehicles. Stored vehicles must generally remain registered and insured under an active auto policy.
Extra Space Storage requires renters to have coverage for stored property. Many customers use the company’s Customer Protection Plan, which provides qualifying coverage for events such as fire, water damage, burglary, and certain other risks without a deductible, subject to policy terms.
Customers can search facilities, compare units, review pricing, reserve space, and begin the rental process through ExtraSpace.com.
Many units can be rented digitally without first visiting the facility office. Customers can review available sizes and complete qualifying rental steps online.
Existing renters can contact the individual storage facility where their unit is located for access issues, payments, unit questions, facility concerns, and move-out procedures.
Extra Space Storage manages a substantial number of facilities for independent property owners through its third-party management platform. The company reported managing approximately 1,964 stores for independent owners in 2025.
ManagementPlus provides property-management and operational capabilities for self-storage owners seeking to use Extra Space Storage’s platform and brand expertise.
Many facilities sell locks, boxes, packing materials, protective supplies, and other products useful for moving and storage.
801-365-4600.
801-365-4600
801-365-4600
801-365-4600
855-580-3651
855-580-3651
855-580-3651
855-580-3651
Extra Space Storage specifically publishes this line for pricing and renting storage units.
No single separate nationwide billing-only number is prominently published.
Existing renters should contact their facility directly or use 855-580-3651 for routing.
Each property has its own local telephone number, so existing renters should use the number shown on their rental paperwork or facility page.
No single public nationwide regional-office number is published.
Each storage facility functions as a local operating location with its own contact number.
Extra Space Storage primarily operates in the United States and does not publish a universal international Customer Service number.
No universal national corporate emergency hotline is prominently published.
For immediate fire, police, or personal-safety emergencies, contact local emergency services. Facility access or security concerns should be directed to the location or support line.
801-365-4600
Investor materials and Annual Reports may also be requested through the corporate office.
InvestorRelations@extraspace.com.
Extra Space Storage does not prominently publish a separate permanent universal media phone number on its main consumer contact page.
No universal public HR phone number is prominently listed.
https://careers.extraspace.com/
855-580-3651
For a new rental, pricing question, or general facility search, call 855-580-3651. Extra Space Storage specifically identifies this line for reservations and pricing. Have the city or ZIP code, desired storage-unit size, move-in date, and any special requirements such as climate control, vehicle storage, or drive-up access ready.
Existing customers should normally contact the specific storage facility first. Local managers can usually handle access codes, account questions, payment issues, move-out procedures, gate access, unit conditions, insurance documentation, and property-specific concerns more efficiently than the corporate office. Facility-specific phone numbers appear on ExtraSpace.com.
If the local manager cannot resolve the issue, call 801-365-4600 and ask to be directed to the appropriate corporate support function. Have your rental agreement, facility address, unit number, payment history, Customer Protection Plan information, and names of prior employees contacted ready.
Extra Space Storage Inc.
2795 East Cottonwood Parkway, Suite 300
Salt Lake City, UT 84121
United States
Extra Space Storage’s 2025 Form 10-K and current company FAQ identify this as the company’s principal executive office.
The Salt Lake City office is the company’s principal corporate headquarters and supports executive leadership, finance, investor relations, property management, operations, development, technology, and other corporate functions.
Extra Space Storage Inc.
2795 East Cottonwood Parkway, Suite 300
Salt Lake City, UT 84121
For shareholder and Investor Relations correspondence, the same headquarters address is used, with correspondence directed to:
Attention: Investor Relations.
Older corporate records and SEC header metadata can show Suite 400 at the Cottonwood Parkway campus. Current principal-office disclosures in the 2025 Form 10-K use Suite 300, so Suite 300 should be used as the current headquarters address.
Complaints may involve rent increases, billing, access, gate codes, unit conditions, property damage, Customer Protection Plan claims, security concerns, move-out charges, refunds, staff interactions, or reservation issues. Gather the rental agreement, facility address, unit number, receipts, payment history, photographs, insurance or protection-plan documents, and previous correspondence before escalating.
Call 855-580-3651 or contact the local storage facility. Explain the complaint clearly and provide the facility address, unit number, account name, relevant dates, and desired resolution. Ask that the issue be documented and retain the name of the representative or manager.
If the issue involves a specific property, speak directly with the store manager. Customer Protection Plan claims should be handled through the claims process identified in the renter’s protection documents, while Investor Relations and corporate-business matters belong with the headquarters team.
If the store manager cannot resolve the complaint, request escalation to the appropriate district, regional, or corporate management team. Provide the full complaint history, photos, rental agreement, payment records, and copies of earlier communications so management can review the issue without restarting the case.
Submit a written request through the official Extra Space Storage Contact page:
https://www.extraspace.com/help/contact/
Include the location, unit number, account details, complaint history, and supporting information.
For a serious unresolved complaint, send correspondence to Extra Space Storage Inc., 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121. State what happened, what the local facility already did, the amount or issue being disputed, and the resolution you are requesting.
For property-loss issues, use the applicable Customer Protection Plan or insurance claims process. For shareholder matters, use Investor Relations. Contractual rental disputes should be reviewed under the specific rental agreement because procedures can vary by state and facility.
Self-storage regulation varies significantly by state. If the complaint involves lien procedures, auction notices, rental practices, or consumer-law compliance, the appropriate state regulator, Attorney General, or other consumer authority depends on the state where the storage facility is located.
For disputed credit-card or bank charges, customers can use the dispute process provided by their financial institution. General consumer complaints can also be submitted to the state Attorney General or consumer-protection office. Retain the rental agreement, invoices, payment confirmations, and Extra Space Storage’s response.
If the complaint cannot be resolved internally, review the dispute-resolution section of the signed rental agreement. Depending on the agreement and local law, options may include arbitration, small-claims court, civil court, or another contractual process. Preserve the lease, notices, account statements, photographs, claim documents, and written correspondence before proceeding.
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