Ancestry
Ancestry is a global family-history, genealogy, historical-records, and consumer-DNA company headquartered in Lehi, Utah. The platform helps people research ancestors, build family trees, search historical documents, connect with relatives, preserve family information, and use DNA testing to learn more about family origins and genetic relationships. Ancestry describes itself as the global leader in family history.
The company has built one of the world’s largest collections of genealogical information. Current 2026 Ancestry career materials report more than 65 billion historical records, more than 3.5 million subscribers, and more than 27 million people in its DNA network. Its services combine historical documents, family-tree technology, DNA matching, artificial intelligence, archival digitization, and professional genealogical research.
Ancestry is privately held. Blackstone completed a $4.7 billion acquisition of Ancestry in December 2020, with Singapore sovereign wealth fund GIC retaining a significant minority interest. Current President and CEO Howard Hochhauser took over the role in February 2025 after previously serving as Ancestry’s CFO and COO.
Ancestry does not prominently publish a separate public corporate-headquarters switchboard.
For U.S. member and Customer Support:
1-800-401-3193
1-800-401-3193
Seven days a week: 7:00 AM to 11:00 PM ET.
Ancestry
1300 W. Traverse Parkway
Lehi, UT 84043
United States
Ancestry
1300 W. Traverse Parkway
Lehi, UT 84043
United States
Current Ancestry job listings continue to identify 1300 West Traverse Parkway as a major Lehi corporate location.
Ancestry.com Operations Inc.
Attn: Customer Solutions
1300 W. Traverse Parkway
Lehi, UT 84043
United States.
Ancestry primarily directs U.S. customers through its Help Center and telephone support instead of publishing one universal plain-text Customer Service email.
Support:
Genealogy, Family History, Consumer Genomics, Historical Records, Digital Archives and Subscription Technology
Howard Hochhauser
Howard Hochhauser became:
President and Chief Executive Officer
effective:
February 1, 2025.
Privately held
Blackstone private-equity funds acquired control of Ancestry in 2020, while GIC retained a significant minority stake.
$4.7 billion enterprise value.
65+ billion records
Current 2026 Ancestry employment materials use this scale for the company’s historical-record collection.
3.5+ million subscribers.
27+ million people
Ancestry describes its DNA network as the world’s largest consumer DNA network.
Ancestry CEO Howard Hochhauser’s current corporate biography states that company revenue grew to:
More than $1.3 billion in 2024.
Ancestry does not currently publish a precise total global employee count prominently on its corporate homepage.
Current careers listings show operations across Utah and numerous other U.S. and international locations.
Ancestry does not publish standard public walk-in hours for its Lehi headquarters.
U.S. Customer Support is available seven days a week from 7:00 AM to 11:00 PM ET.
Not applicable in the conventional public-company sense.
Ancestry is privately held.
Ancestry provides a large family-history ecosystem combining historical records, family trees, consumer DNA testing, archival databases, professional genealogy, military records, newspaper archives, cemetery information, and related services.
Ancestry’s core service allows customers to search billions of historical records and connect those records to relatives in a family tree.
Records can include census documents, birth records, marriage records, death records, immigration information, military records, directories, and other archival collections.
Members can create digital family trees showing parents, grandparents, children, spouses, siblings, and other relatives.
Historical records, photographs, stories, DNA matches, and other information can be attached to individuals in a tree.
Ancestry provides searchable digital access to one of the world’s largest family-history record collections.
Current Ancestry materials report more than 65 billion records, with additional historical material continually digitized and indexed.
AncestryDNA is the company’s consumer genetic-testing service.
Customers submit a saliva sample, which is analyzed to provide ancestry information, DNA matches, geographic origins, and other genealogy-related genetic insights.
DNA Matches help customers identify other AncestryDNA users who share detectable segments of DNA.
These matches can help users identify relatives, confirm branches of family trees, and research unknown family relationships.
AncestryDNA provides estimates and geographic insights intended to help customers understand ancestral origins.
The results can evolve over time as Ancestry updates its reference populations, scientific models, and data.
Traits uses DNA information to provide insights about selected personal characteristics.
Ancestry scientists develop statistical models using genetic information and customer research responses to explore relationships between genes and traits.
Ancestry sells subscription memberships that provide different levels of access to historical records and related services.
Subscription options, billing periods, record collections, and prices vary by plan and current offer.
Ancestry can bundle expanded family-history access with related services such as Newspapers.com and Fold3.
Current cancellation terms specifically recognize subscriptions containing these additional services.
Pro Tools provides additional features for users who want more advanced family-tree research and organization capabilities.
It can be offered as an add-on subscription depending on the customer’s current account and market.
AncestryProGenealogists is Ancestry’s professional genealogy research service.
Professional researchers can investigate family histories, trace difficult ancestral lines, search specialized records, and prepare research findings for clients.
Newspapers.com provides searchable digitized newspaper archives.
Customers can use historical newspapers to locate obituaries, marriage announcements, local events, advertisements, family news, and other information useful for genealogy.
Fold3 specializes in military records and military-history collections.
Its records can cover service members, wars, military units, pension records, enlistments, and other military-related historical material.
Find a Grave is an online cemetery and memorial database within the Ancestry family of services.
Users can search burial information, photographs, memorial pages, cemetery records, and family connections.
Geneanet is a genealogy and family-tree platform with a particularly strong European user community.
Ancestry agreed to acquire the French genealogy company in 2021 to expand its international family-history network.
Archives.com provides access to selected genealogical and historical records.
It operates as another family-history service within the broader Ancestry ecosystem.
Ancestry offers mobile applications that allow customers to access family trees, records, hints, DNA information, photographs, and other research tools from smartphones and tablets.
Ancestry operates large-scale digitization programs that preserve and index historical documents.
Current careers listings include archival digitization, imaging, document preservation, and AI document-understanding positions across the United States.
Ancestry increasingly uses artificial intelligence and machine learning to interpret historical documents and extract information from digitized records.
Current engineering and research roles focus specifically on AI-powered document understanding and historical-record analysis.
Ancestry allows customers to cancel memberships through Account Settings.
Customers should continue through the cancellation process until they receive a cancellation confirmation number and email.
Ancestry provides refund procedures for qualifying unused DNA-test kits.
Customers seeking a DNA-kit refund should contact Member Services and may be required to return the kit.
A separate universal public headquarters switchboard is not prominently published.
Not publicly listed as a separate general corporate number.
For customer routing:
1-800-401-3193
Not separately publicly listed.
1-800-401-3193.
1-800-401-3193
7:00 AM to 11:00 PM ET
Seven days a week.
1-800-958-9124
This number is specifically published in Ancestry’s current renewal and cancellation terms for replacement U.S. DNA kits.
1-800-240-7608
Ancestry instructs TTY users to ask a Communications Assistant to dial this number.
1-800-401-3193
Customers can also cancel eligible subscriptions through Account Settings.
Ancestry does not publish a separate universal billing-only number.
Billing and subscription issues can be handled through:
1-800-401-3193
1-800-401-3193
Refund eligibility depends on the subscription or product and applicable cancellation terms.
1-800-958-9073
Seven days a week, 9:00 AM to 11:00 PM ET.
+44 800 032 6469.
1-800-303-667.
+61 800 979 547.
Not applicable.
Ancestry is privately held.
Ancestry does not prominently publish one permanent consumer-facing media telephone number.
Media inquiries are handled through its corporate Newsroom and communications team.
Ancestry does not publish one universal public HR phone number for applicants.
Ancestry does not operate a public emergency hotline.
For U.S. subscription, DNA, billing, account, family-tree, technical, or record-search assistance, call 1-800-401-3193. Live support is currently available seven days a week from 7:00 AM to 11:00 PM Eastern Time. Have the account holder’s name, account email, subscription type, order information, and any case or confirmation numbers available before calling.
For cancellation issues, customers can also go to Account Settings, select the applicable membership, choose Cancel membership or Cancel trial, and continue through the process until a confirmation number is issued. For a replacement DNA kit, the specifically published U.S. DNA support number is 1-800-958-9124.
Ancestry
1300 W. Traverse Parkway
Lehi, UT 84043
United States
Current Ancestry employment postings continue to use this address.
1300 W. Traverse Parkway
Lehi, UT 84043
Ancestry has maintained its central Utah corporate presence for many years and continues to recruit numerous technology, product, AI, science, and research roles in Lehi.
Ancestry.com Operations Inc.
Attn: Customer Solutions
1300 W. Traverse Parkway
Lehi, UT 84043.
Formal notices under Ancestry’s terms should be sent to:
Ancestry Legal Department
1300 W. Traverse Parkway
Lehi, UT 84043.
Howard Hochhauser
He became President and CEO in February 2025 after serving in senior financial and operating roles at Ancestry since 2009.
Current 2026 company materials report:
65+ billion historical records
3.5+ million subscribers
27+ million DNA-network participants.
Ancestry remains privately held.
Blackstone acquired control in December 2020 for an enterprise value of:
$4.7 billion
with:
GIC retaining a significant minority investment.
Howard Hochhauser’s official biography states that Ancestry reached:
More than $1.3 billion in 2024 revenue.
Ancestry’s active 2026 U.S. recruiting includes roles associated with:
Lehi, Utah
Draper, Utah
Scottsdale, Arizona
Boston, Massachusetts
Detroit, Michigan
Philadelphia, Pennsylvania
and additional locations.
Customers may need to file complaints involving subscription renewals, unexpected charges, cancellation, DNA kits, refunds, family-tree access, account problems, privacy, or Customer Service. Keep account emails, order numbers, billing statements, cancellation confirmation numbers, support messages, and screenshots before escalating.
Call 1-800-401-3193 and explain the issue clearly. Provide the email associated with the account, subscription or DNA order details, billing dates, and relevant confirmation numbers. If the complaint concerns cancellation, state when the cancellation was submitted and whether a confirmation number or email was received. Ask the representative to document the complaint and provide any available case reference.
For membership complaints, sign into Account Settings and verify the subscription status. Ancestry’s current cancellation procedure specifically instructs customers to continue until they receive a cancellation confirmation number. Keep that number, confirmation email, screenshots, and renewal notices because they provide important documentation if a future billing dispute occurs.
If initial support does not resolve the matter, request further review through Ancestry’s Customer Solutions team. Provide previous case information, billing records, DNA-kit details if relevant, and a concise timeline showing what happened. If the issue involves a DNA kit refund or replacement, use the specific procedures in Ancestry’s current renewal and cancellation policy and retain shipping or return information.
For a serious unresolved complaint, written correspondence can be sent to Ancestry.com Operations Inc., Attn: Customer Solutions, 1300 W. Traverse Parkway, Lehi, UT 84043. Formal legal notices can be addressed to the Ancestry Legal Department at the same street address. Include your name, account email, order or subscription details, prior support history, dates, and requested resolution.
If a consumer issue remains unresolved, the appropriate external route depends on the dispute. Billing matters can involve the payment-card issuer, while consumer complaints may be submitted to a state Attorney General or consumer-protection authority. Privacy and personal-data complaints may involve the regulator responsible for applicable privacy law. Keep billing records, cancellation confirmation, correspondence, and Ancestry’s responses before escalating.
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