America First Credit Union Headquarters & Corporate Office

About America First Credit Union

America First Credit Union is a member-owned financial cooperative that provides banking, savings, lending, and digital financial services to individuals and families. Founded on March 16, 1939, in Salt Lake City, Utah, the organization began as Fort Douglas Civilian Employees Credit Union. Its original purpose was to provide convenient financial services to eligible military and federal employees. Over the decades, the institution expanded its membership, developed additional financial products, and established a broader presence across Utah and neighboring states.

Today, America First Credit Union offers a wide range of financial services, including checking and savings accounts, certificates, vehicle loans, personal loans, mortgages, credit cards, and digital banking. Members can access their accounts through branches, ATMs, online banking, and mobile banking services. The organization focuses on providing accessible financial solutions, helping members manage everyday transactions, save for future goals, and obtain financing for major purchases. Its member-owned structure distinguishes it from conventional publicly traded banks because it operates as a financial cooperative.

America First Credit Union remains a federally chartered credit union regulated by the National Credit Union Administration. It is not a subsidiary of a publicly traded commercial bank. The institution continues to emphasize member financial well-being, community involvement, and convenient banking services. Its headquarters and official mailing address are associated with Ogden, Utah, while its branch network serves members across multiple communities. Customers seeking account assistance, lending information, or corporate contact details should consult the official website for current information.

America First Credit Union Headquarters & Corporate Office Address

Current Headquarters

America First Credit Union’s headquarters is associated with Ogden, Utah. Its published mailing address is:

America First Credit Union
P.O. Box 9199
Ogden, Utah 84409
United States

This is an official mailing address. Customers should confirm the current physical office location and visitor arrangements before traveling to headquarters.

Corporate Office

America First Credit Union manages its corporate operations from Utah and maintains a network of member-service branches. Corporate inquiries should be directed through the official contact center so they can be routed to the appropriate department.

Mailing Address

America First Credit Union
P.O. Box 9199
Ogden, Utah 84409

Use this address for correspondence when appropriate. Specialized requests, including loan servicing and transaction disputes, may require different submission instructions.

Other Important Address

For fraud-related correspondence, members should verify the latest instructions with America First Credit Union before mailing documents. Never send original financial records or sensitive personal information to an address that has not been confirmed for the specific matter.

Quick Information

Corporate Phone Number

1-800-999-3961,
the official general contact number for America First Credit Union.

Customer Service Number

1-800-999-3961.
Members can contact the service team for account questions, digital banking assistance, and help reaching specialized departments.

Corporate Office Address

P.O. Box 9199, Ogden, Utah 84409, United States. This is the published mailing address.

Headquarters Address

Ogden, Utah, United States. Confirm the physical street address with the credit union before visiting.

Email

Members can use the secure online banking message center for account-specific inquiries. The institution’s official contact page provides current communication options.

Industry

Financial services, credit unions, consumer banking, savings, lending, and digital banking.

Founded

March 16, 1939, in Salt Lake City, Utah.

Number of Employees

A current verified employee count should be obtained from the credit union’s latest official corporate disclosures.

Number of Branches

America First Credit Union has an extensive branch network throughout its service area. Consult its official branch locator for the current number of branches and their locations.

Corporate Office Hours

Member-service representatives are generally available Monday through Friday, 8 a.m. to 7 p.m. Mountain Time, and Saturday, 8 a.m. to 6 p.m. Mountain Time, excluding holidays. Sunday service availability differs by channel.

Website

https://www.americafirst.com/

Investor Relations / Careers Page

Company information: https://www.americafirst.com/about/company-profile.html

America First Credit Union Products & Services

Checking Accounts

America First Credit Union provides checking accounts for everyday banking, deposits, purchases, bill payments, and other routine transactions. Account features, fees, eligibility requirements, and minimum balances vary by product.

Savings Accounts and Certificates

Members can use savings accounts and certificates to save money and potentially earn dividends. Rates, withdrawal restrictions, maturity periods, and minimum deposit requirements depend on the selected account.

Auto Loans and Vehicle Financing

The credit union offers vehicle financing for eligible members purchasing or refinancing qualifying vehicles. Applicants can inquire about interest rates, repayment terms, loan eligibility, and payment options.

Personal Loans

Personal loans provide eligible members with financing for a range of individual expenses. Approval and borrowing terms depend on creditworthiness, income, and the institution’s lending requirements.

Mortgage and Home Loans

America First Credit Union provides home-financing services for eligible borrowers. Members can explore mortgage options, refinancing, and other residential lending products based on their financial circumstances.

Credit Cards

Credit card products provide eligible members with revolving credit for purchases and other permitted transactions. Applicants should review interest rates, fees, rewards, repayment terms, and account conditions before applying.

Online Banking

Online banking allows members to review balances, transfer funds, pay bills, access statements, and manage eligible accounts. Secure digital access can help members resolve routine banking matters without visiting a branch.

Mobile Banking

The credit union’s mobile banking services allow members to access supported account-management features using compatible mobile devices. Available features depend on the account and application.

Fraud Prevention and Account Security

America First Credit Union provides assistance for members who suspect fraud or unauthorized transactions. Members should report suspicious activity promptly and use verified contact channels to protect their accounts.

Branch and ATM Services

Members can access in-person banking through the credit union’s branch network and use available ATM services. Branch hours and services vary by location, so customers should check the official locator before visiting.

America First Credit Union Corporate Phone Numbers

Corporate Phone Number

1-800-999-3961. Contact the official service team and request the appropriate corporate department.

Corporate Headquarters Number

A separate headquarters-only telephone number is not confirmed. Use the official general contact number.

Headquarters Number

1-800-999-3961 for general assistance and department routing.

Corporate Office Number

1-800-999-3961.

Customer Service Number

1-800-999-3961.

Customer Support Number

1-800-999-3961.

Toll-Free Number

1-800-999-3961.

Sales Number

A separate verified sales-only number is not confirmed. Contact member services for current product information.

Billing Number

A separate general billing number is not confirmed. Ask member services for the appropriate loan or payment department.

Regional Office Number

Separate verified regional-office numbers are not confirmed here. Use the official branch locator for location-specific contact information.

Branch Office Number

Individual branch numbers vary by location and should be obtained from the official branch directory.

International Number

A separate universal international customer-service number is not confirmed.

Emergency / After-Hours Number

A separate general emergency number is not confirmed. For suspected fraud, use the institution’s official contact information and follow its fraud-reporting instructions.

Investor Relations Number

Not applicable in the conventional public-company sense because America First Credit Union is a member-owned financial cooperative.

Media / Press Number

The America First Newsroom lists Dave Nellis at 801-827-8606 for media inquiries.

Human Resources Number

A separate verified public human-resources number is not confirmed. Employment inquiries should be submitted through official careers channels.

Fraud Department

For suspected fraud, contact America First Credit Union at 1-800-999-3961 and request the appropriate fraud-reporting assistance.

How to Reach a Real Person at America First Credit Union

The recommended starting point is 1-800-999-3961. Call during published member-service hours, follow the automated menu, and select the option that best matches your concern. If your issue does not fit the available options, ask the representative to transfer you to member services, lending, card support, digital banking, or the relevant specialist department.

Before calling, prepare your name, the general account type, transaction dates, and any relevant reference number. Explain what happened and what resolution you are seeking. Never share your password, full PIN, or one-time security code with an unsolicited caller. For sensitive account matters, use the secure online banking message center.

If your issue requires in-person assistance, consult the official branch locator and confirm the location’s hours. Branch employees may be able to help with identity verification, account documentation, and eligible transactions. Suspected fraud should be reported promptly rather than delayed while searching for a specific corporate employee.

How to File a Complaint Against America First Credit Union

Complaints may concern account access, fees, loan servicing, payment processing, card transactions, suspected fraud, or customer service. Gather relevant statements, payment confirmations, correspondence, transaction dates, and previous complaint numbers before contacting the institution.

Step 1: Contact Customer Service

Call 1-800-999-3961 and explain the problem clearly. Identify the account or service involved, describe what happened, and state the resolution you want. Ask for a complaint reference number and record the date of your call.

Step 2: Contact the Relevant Department

If the first representative cannot resolve the matter, request the department responsible for the issue. Loan disputes, electronic transfers, card transactions, and digital banking problems may require different specialists. Provide your existing complaint reference to reduce unnecessary repetition.

Step 3: Request Supervisor or Management Review

Ask for a supervisor if the initial response does not address your concern. Explain which facts remain unresolved, provide supporting documentation, and identify the outcome you are requesting. Ask for confirmation of the next steps and expected response timeframe.

Step 4: Use the Company’s Written Complaint Channel

Submit a written complaint through the official website or secure online banking message center. Include a concise timeline, previous communications, and supporting records. Avoid including passwords or other unnecessary security credentials in your complaint.

Step 5: Contact Corporate Headquarters

If the matter remains unresolved, write to America First Credit Union, P.O. Box 9199, Ogden, Utah 84409. Identify the department or management team responsible for the issue and include previous complaint references. Confirm the appropriate mailing address before sending confidential documents.

Step 6: Use the Specialized Complaint or Dispute Department

For fraud, unauthorized transfers, card transactions, or loan-servicing problems, request the relevant formal dispute procedure. Ask about documentation requirements and applicable deadlines. Keep copies of everything submitted and record the dates of communications.

Step 7: File With the Appropriate Regulator

America First Credit Union is regulated by the National Credit Union Administration. Consumers can review the NCUA’s official consumer assistance and complaint process when an issue falls within its jurisdiction. Provide factual information and copies of relevant correspondence.

Step 8: Use Consumer Protection or Financial Dispute Options

Depending on the issue, additional options may include the Consumer Financial Protection Bureau, the Federal Trade Commission, or a relevant state consumer-protection agency. The correct agency depends on the complaint type. An external complaint does not necessarily replace account-dispute deadlines.

Step 9: Consider Formal Legal or Arbitration Procedures

If the dispute remains significant and unresolved, consider consulting a qualified attorney or consumer-finance adviser. Review your account agreement, loan documents, applicable limitation periods, and any dispute-resolution clauses. Preserve the original records and follow any applicable legal deadlines.