Woodforest National Bank
Woodforest National Bank is a privately owned community bank headquartered in The Woodlands, Texas. The bank was chartered in 1980 and has developed one of the largest in-store retail banking networks in the United States, with many branches located inside Walmart stores. Woodforest provides consumer banking, small-business banking, commercial banking, loans, digital banking, debit cards, treasury-management services, wealth management, and other financial products.
Woodforest is an employee-owned bank, with its Employee Stock Ownership Plan serving as the largest single shareholder. Current official company information reports approximately 4,300 employees, more than 730 retail branches in 17 states, and assets of more than $9 billion. Recent 2026 company releases describe the network as approaching or exceeding 740 branches as new locations continue to open.
A major leadership change occurred in 2026. Julie V. Mayrant became President and CEO of Woodforest National Bank effective July 15, 2026, after more than 30 years with the organization. Robert E. Marling continues as Chairman and CEO of Woodforest Financial Group, Inc., while Mayrant leads the bank’s next phase of customer, branch, and community-banking growth.
832-375-2000
Woodforest publishes this Houston-area number alongside its primary customer-service contact.
1-877-968-7962
Additional toll-free line
1-866-553-0541
Monday to Saturday, 8:00 AM to 5:00 PM CT.
Woodforest National Bank
1330 Lake Robbins Drive
The Woodlands, TX 77380
United States
The Office of the Comptroller of the Currency identifies this as the bank’s headquarters location.
Woodforest National Bank
1330 Lake Robbins Drive
The Woodlands, TX 77380
United States.
General Inquiries: info@woodforest.com
Customer Advocacy: CustomerAdvocacy@woodforest.com.
Banking, Consumer Finance, Commercial Banking, Small-Business Banking, Wealth Management and Financial Services
1980.
Approximately
4,300 employees.
730+ retail branches
17 states
4 commercial loan production offices
$9+ billion in assets.
Customer Care
Monday to Saturday, 8:00 AM to 5:00 PM CT.
Woodforest is privately owned and does not operate a conventional public-company Investor Relations department.
https://www.woodforest.com/about-us/careers/
Woodforest offers checking accounts designed for everyday deposits, debit-card transactions, payments, direct deposit, and account access through branches and digital banking.
Customers can use savings products to set aside funds while maintaining access to Woodforest’s branch, online, and mobile services.
Woodforest provides debit cards linked to eligible deposit accounts for purchases and ATM access. Lost or stolen cards can be reported through a dedicated 24-hour number.
Online Banking allows customers to review balances, transactions, account information, messages, and selected banking services securely through Woodforest’s website.
The Woodforest mobile platform provides account access through smartphones and supports common banking functions such as transaction review, account management, and mobile deposit where eligible.
Customers can arrange direct deposit of payroll, government benefits, or other qualifying recurring funds into eligible Woodforest accounts.
Woodforest offers consumer credit products, including qualifying lines of credit and other lending solutions, subject to underwriting and account eligibility.
Small-business accounts are designed for companies that need deposit services, transactions, account access, and cash-management support.
Business savings products allow companies to separate reserves from operating funds while maintaining a banking relationship with Woodforest.
Woodforest provides commercial banking services to middle-market, corporate, and institutional clients, including lending, deposit, cash-management, and relationship-banking solutions.
Treasury-management services help businesses manage payments, receivables, liquidity, fraud controls, and day-to-day cash operations.
Woodforest provides merchant-services solutions designed to help businesses accept customer payments and improve payment-processing efficiency.
The bank offers commercial and small-business financing products based on borrower qualifications and business needs.
Woodforest Wealth provides financial planning and investment services through a relationship with Raymond James Financial Services. Services can address individual, business, and institutional financial goals.
Woodforest Insurance Partners provides small-business insurance guidance, including medical, ancillary, and employee-benefit solutions.
Customers can access balances and transaction information through the automated telephone-banking system at any time.
Woodforest provides qualifying loan assistance under the Servicemembers Civil Relief Act and maintains a dedicated Loan Operations contact for eligibility questions.
In 2026, Woodforest announced a partnership with Greenlight to provide account holders with access to family-oriented financial education and money-management tools.
832-375-2000.
832-375-2000
832-375-2000
832-375-2000
1-877-968-7962.
1-866-553-0541
1-877-968-7962
No single universal retail sales number is published.
Customers can contact their branch or Customer Care for product information.
Woodforest does not publish one universal billing-only telephone number.
Loan and account-payment questions should be directed to the applicable account team.
No single regional number is used across all 17 states.
Each Woodforest branch has its own direct number, available through the official branch locator.
Woodforest does not publish a universal international support number.
24-hour automated account information
1-866-226-5724
Houston
832-375-2100.
Not applicable in the conventional public-company sense.
Woodforest is privately owned.
No permanent universal media telephone number is prominently published.
Woodforest does not publish one universal applicant HR number.
Not applicable.
1-866-682-7045
Houston
832-375-2002.
1-888-282-2265.
832-375-2500
Toll-free
800-856-0869.
832-375-2999.
For ordinary account, online-banking, mobile-banking, transaction, or service questions, call 1-877-968-7962 Monday through Saturday from 8:00 AM to 5:00 PM Central Time. Customers in the Houston area can use 832-375-2000. Have your identity-verification information, account details, transaction date, branch location, and any prior case information ready before calling.
If the issue concerns a specific branch, cash deposit, teller transaction, account opening, notary service, or local banking experience, contacting the branch manager first may be more effective. For unresolved complaints, Woodforest provides a dedicated Customer Advocacy and Resolution channel at CustomerAdvocacy@woodforest.com, which is the appropriate route after ordinary Customer Service has not solved the matter.
Woodforest National Bank
1330 Lake Robbins Drive
The Woodlands, TX 77380
United States
The OCC identifies this address as Woodforest National Bank’s headquarters.
The bank’s principal headquarters operations are located in The Woodlands, Montgomery County, Texas.
Woodforest National Bank
P.O. Box 7889
The Woodlands, TX 77387-7889
United States.
Woodforest Wealth
1330 Lake Robbins Drive, Suite 150
The Woodlands, TX 77380.
No material headquarters relocation correction is required. Woodforest remains headquartered in The Woodlands, Texas.
Complaints may involve account fees, transactions, branch service, debit cards, fraud, account restrictions, loans, online banking, overdrafts, deposits, credit reporting, or another banking issue. Customers should gather account statements, transaction dates, branch information, receipts, screenshots, dispute numbers, and previous Customer Service correspondence before escalating.
Call 1-877-968-7962 or 832-375-2000 during published hours. Explain the issue clearly and provide the relevant account, transaction, branch, or digital-banking information. Ask the representative to document the complaint and provide any available reference number.
Use the specialized department when applicable. Lost or stolen debit cards should be reported at 1-866-682-7045, servicemember loan-assistance questions at 1-888-282-2265, and investment-related matters should go to Woodforest Wealth rather than ordinary retail Customer Service.
If the first representative cannot resolve the problem, request a supervisor or branch manager review. Provide a written timeline, transaction amounts, dates, branch location, names of employees contacted, and copies of any supporting records. Ask for a clear explanation of the bank’s decision and the next internal escalation route.
Woodforest maintains a dedicated complaint address
CustomerAdvocacy@woodforest.com
or by mail
Woodforest National Bank
Attn: Customer Advocacy and Resolution
P.O. Box 7889
The Woodlands, TX 77387-7889.
For a serious unresolved issue, send correspondence to Woodforest National Bank’s headquarters at 1330 Lake Robbins Drive, The Woodlands, TX 77380. Include copies of account statements, complaint numbers, transaction records, and previous responses rather than original documents.
For debit-card transactions, loan servicing, credit reporting, wealth management, insurance, or other specialized services, follow the dispute procedure applicable to that product. Consumers should pay close attention to written deadlines for reporting unauthorized transactions or billing errors because banking regulations can impose specific time limits.
Woodforest National Bank is a national bank, and its primary federal regulator is the Office of the Comptroller of the Currency. Unresolved banking complaints may therefore be submitted through the OCC’s customer-assistance process when appropriate.
Consumers may also consider the Consumer Financial Protection Bureau for qualifying deposit, loan, credit-reporting, or consumer-financial-service complaints. Fraud or identity-theft complaints may additionally require reports to law enforcement, the FTC, or credit bureaus depending on the circumstances.
If internal and regulatory complaint channels do not resolve a serious dispute, review the applicable account agreement for arbitration, litigation, notice, and dispute-resolution provisions. For significant losses, contested account ownership, fraud liability, or credit-reporting damages, obtaining advice from a qualified banking or consumer-law attorney may be appropriate.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.