Webster Bank
Webster Bank
Webster Bank traces its history to 1935, when Harold Webster Smith founded First Federal Savings of Waterbury in Connecticut during the Great Depression. The institution grew over subsequent decades into a major Northeast banking organization providing consumer banking, commercial banking, private banking, wealth services, healthcare financial services, treasury management, and specialized lending. Before its most recent ownership change, Webster Financial Corporation was publicly traded on the NYSE under ticker WBS.
A major corporate change occurred in August 2026. Santander completed its acquisition of Webster Financial Corporation on August 20, 2026, and Webster Bank was merged into Santander Bank, N.A. Webster Bank is now officially described as a division of Santander Bank, N.A., rather than an independent national bank owned by Webster Financial Corporation. Customer accounts, cards, checks, and Webster digital-banking access currently continue under the Webster brand while the companies integrate.
The former Webster headquarters at 200 Elm Street, Stamford, Connecticut remains important, but it is no longer accurately described as the headquarters of an independent Webster Financial Corporation. Santander now identifies the Stamford office as a U.S. corporate hub, alongside its U.S. headquarters in Boston and other corporate hubs. Before the acquisition, Webster reported $84.1 billion in assets, 195 banking centers, and 4,601 employees as of December 31, 2025.
Current Stamford corporate-hub telephone
203-578-2202
This was Webster Financial Corporation’s verified principal executive-office number immediately before the Santander acquisition.
800-325-2424
Personal Banking Client Service hours
Monday to Friday: 7:00 AM to 10:00 PM
Saturday and Sunday: 8:00 AM to 8:00 PM
Automated telephone banking is available 24 hours a day.
Webster Bank, a division of Santander Bank, N.A.
200 Elm Street
Stamford, CT 06902
United States
200 Elm Street
Stamford, CT 06902
This location is now best described as the Webster/Santander Stamford corporate hub, not the standalone headquarters of Webster Financial Corporation.
Webster does not publish one universal unsecured Customer Service email for account matters.Customers should use secure messaging, telephone support, an appointment, or the official contact form.
Banking, Commercial Banking, Consumer Banking, Healthcare Financial Services, Private Banking and Wealth Management
1935
Immediately before the Santander acquisition, Webster reported:
4,498 full-time employees
103 part-time employees
for a total of
4,601 employees
as of December 31, 2025.
195 banking centers as of December 31, 2025
This was Webster’s last full-year standalone reported count before becoming a division of Santander Bank.
$84.1 billion as of December 31, 2025
This figure represents Webster Financial Corporation immediately before the 2026 acquisition and should not be presented as a current standalone post-merger balance-sheet figure.
The corporate hub does not publish general public walk-in hours.
Customer Service hours vary by department.
https://www.websterbank.com/about/careers/
Webster now operates within Santander’s broader U.S. organization following the August 2026 acquisition.
Webster offers checking accounts for everyday spending, debit-card access, deposits, bill payment, digital banking, and related services. Account features and fees depend on the product selected and current Santander-Webster integration policies.
Savings products include traditional savings options and other interest-bearing deposit solutions designed for short-term reserves and longer-term savings goals.
Webster offers CDs with fixed terms and interest rates. Products include standard and selected Private Banking CD options, with availability and rates subject to change.
Customers can use qualifying Traditional and Roth IRA deposit products for retirement savings. IRA features and tax treatment depend on individual circumstances.
Webster provides consumer lending solutions to eligible customers. Available products can include mortgages, home-equity financing, and other forms of credit depending on current underwriting and market offerings.
Webster’s consumer-banking business supports residential lending and mortgage-related services. Customers with an existing mortgage should use the servicing contact shown on their statement because specialized servicing numbers can differ.
Webster’s mobile-banking app provides access to account history, mobile check deposits, transfers, bill payment, Zelle, and other digital features.
Webster customers can manage accounts, transfer money, view statements, make payments, and access other banking functions through online banking.
Business Banking provides checking, savings, lending, cash-management, and relationship-banking services for small and midsize businesses.
Webster serves larger commercial clients with lending, treasury management, commercial real estate, equipment finance, asset-based lending, specialty finance, and other customized banking solutions.
Treasury services help commercial customers manage liquidity, receivables, payables, payments, fraud controls, and operational cash flow.
Webster provides real-estate financing for qualifying commercial properties and developers through specialized commercial-banking teams.
Private Banking provides customized banking, credit, deposit, and wealth-related services for high-net-worth individuals, business owners, executives, and families.
Webster provides financial planning, investment, trust, insurance, and retirement-related services through its wealth-management platform. Investment and insurance products are not FDIC-insured deposits and may lose value.
HSA Bank operates within Webster’s healthcare financial-services heritage and now functions as a division of Santander Bank, N.A.
It provides health savings accounts, flexible spending arrangements, and other consumer-directed healthcare financial services.
HSAs allow eligible customers to save and pay for qualified medical expenses with federal tax advantages. Webster’s HSA services include online and mobile account management and investment options for qualifying balances.
Webster has long maintained specialized healthcare banking capabilities, including financing for healthcare providers and healthcare real estate.Its specialist teams serve hospitals, physician practices, senior housing, outpatient clinics, behavioral-health operators, pharmaceutical services, and other healthcare businesses.
BrioDirect is Webster’s direct-to-consumer digital banking platform and has offered online savings and other deposit products.The brand’s future integration should be monitored as Santander continues combining its U.S. banking operations.
203-578-2202
This is the verified number associated with the former Webster Financial Corporation principal executive office at 200 Elm Street.
203-578-2202
203-578-2202
203-578-2202
800-325-2424.
800-325-2424
800-325-2424
Automated support is available 24/7.
800-325-2424
800-325-2424.
Webster directs customers with fraud concerns through its Customer Service and Fraud & Security channels.
For an urgent account or debit-card issue
800-325-2424
800-325-2424
No universal public sales number applies across all Webster businesses.Customers should use Personal, Business, Commercial, Private Bank, or HSA-specific channels.
No single universal billing number is published across all products.
Webster does not publish one universal regional-office number.
Each banking center publishes its own local contact information where available.
Webster does not prominently publish one universal international personal-banking number.
Automated telephone banking and lost/stolen card reporting are available through
800-325-2424
Following Santander’s August 2026 acquisition, Webster no longer operates as an independent publicly traded issuer.
Legacy transaction-era Investor Relations contact
212-309-7646
Investor matters now ultimately relate to Santander rather than former WBS common stock.
Current Webster/Santander media contact
203-578-2610
Current media contact listed by Webster:
Alice Ferreira.
Webster does not prominently publish one universal public applicant HR number.Careers information is available through the company’s Careers section.
Not applicable.
For ordinary personal-banking issues, call 800-325-2424. Live Personal Banking Client Service is available Monday through Friday from 7:00 AM to 10:00 PM and weekends from 8:00 AM to 8:00 PM, except bank holidays. Have your account information, identification, transaction date, amount, merchant information, and any existing case number ready before calling.
If the problem relates to a specific branch, business account, commercial relationship, private-banking service, or healthcare account, contact that department or relationship manager directly. Webster’s service model remains relationship-focused, and specialized bankers can often resolve issues more effectively than general Personal Banking support.
Because Webster became a division of Santander Bank, N.A. on August 20, 2026, customers should expect some corporate processes and contact points to evolve during integration. Webster states that accounts, cards, checks, and digital access currently remain unchanged, so customers should rely on Webster’s official website rather than older third-party directory information.
Webster Bank, a division of Santander Bank, N.A.
200 Elm Street
Stamford, CT 06902
United States
Following the Santander acquisition, the location is officially described as a Santander U.S. corporate hub.
200 Elm Street
Stamford, CT 06902
This location continues to support Webster-branded operations and Santander’s broader U.S. corporate structure.
Webster is now part of
Santander Bank, N.A. / Santander Holdings USA
Santander identifies its primary U.S. headquarters in Boston, with corporate hubs including Stamford, New York, Miami, and Dallas.
Before August 20, 2026, 200 Elm Street was the principal executive headquarters of Webster Financial Corporation and Webster Bank, N.A.
After the acquisition and bank merger, calling it the headquarters of an independent Webster Financial Corporation is outdated. Webster Bank now operates as a division of Santander Bank, N.A.
Complaints may involve unauthorized transactions, fees, deposits, loans, branch service, mortgages, digital banking, debit cards, HSA accounts, commercial banking, privacy, or another financial service. Before escalating, gather account statements, transaction dates, disputed amounts, correspondence, branch information, and any existing case number. Do not send passwords, PINs, or one-time security codes in ordinary email.
Call 800-325-2424 and explain the problem. Provide the relevant account type, transaction date, amount, and supporting details. For a lost card, suspicious transaction, or possible fraud, contact Webster promptly so account protections and claim procedures can begin. Record the representative’s name and any case number.
Use the team responsible for the product involved. This may be a banking center, mortgage or loan-servicing team, HSA Bank, Commercial Banking relationship manager, Private Bank representative, or debit-card claims department. Specialized financial products often have their own dispute procedures and documentation requirements.
If the first representative does not resolve the issue, ask for a supervisor or management review. Provide the previous case number and a concise chronology. For branch complaints, request the Banking Center Manager. For commercial clients, involve the relationship manager and their management team.
Submit the complaint through Webster’s official Contact Us process or another secure written banking channel. Written disputes involving transactions should contain the account information required by the applicable procedure, but avoid sending sensitive credentials through unsecured forms or ordinary email. Webster’s contact form specifically warns against entering confidential personal information.
For a serious unresolved matter, written correspondence can be sent to the Webster/Santander corporate hub at 200 Elm Street, Stamford, CT 06902. Include the account or case reference, dates, previous contacts, supporting documents, and the requested resolution. Do not include PINs, passwords, or unnecessary sensitive information.
Fraud, debit-card disputes, loan servicing, HSA administration, commercial banking, and other specialized issues should follow the applicable formal claim or dispute process. Customers should comply with any notice deadlines because banking laws and card-network rules can impose time limits for reporting errors or unauthorized transactions.
Because Webster Bank is now a division of Santander Bank, N.A., banking complaints may be appropriate for the Office of the Comptroller of the Currency, depending on the issue. Other matters may fall under the Federal Reserve, FDIC, state banking authorities, or another regulator according to the product and legal entity involved.
Consumer financial complaints can also be submitted to the Consumer Financial Protection Bureau when appropriate. Customers should provide statements, correspondence, dispute numbers, transaction records, and Webster’s response. Identity theft or fraud may also require reports to law enforcement, the FTC identity-theft system, or credit bureaus depending on the circumstances.
If internal review and regulatory processes do not resolve the dispute, review the deposit agreement, loan documents, cardholder agreement, HSA terms, or other contract governing the account. Depending on the product, the agreement may provide arbitration, litigation, mediation, or other remedies. For a significant financial dispute, obtaining advice from a qualified attorney or financial-services professional may be appropriate.
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