-
- USAA
About USAA
USAA, formally known as the United Services Automobile Association, is a financial-services organization headquartered in San Antonio, Texas. It provides insurance, banking, retirement, investment-related services, and financial guidance primarily to members of the U.S. military community and their eligible families.
USAA was founded in 1922 by 25 U.S. Army officers who agreed to insure one another’s vehicles. The organization later expanded its products and membership while maintaining its focus on military members, veterans, and their families.
USAA operates through several affiliated companies. Insurance products, banking services, and other financial products may be provided by different USAA legal entities. Customers should use the contact information shown on their policy, bank statement, account, or official USAA application.
Quick Information
Industry
Insurance, banking, and financial services
Founded
1922
Founders
25 United States Army officers
Company Type
Member-owned financial-services organization with affiliated insurance and banking companies
President and Chief Executive Officer
Juan C. Andrade
USAA’s official leadership profile identifies Juan C. Andrade as President and Chief Executive Officer.
Headquarters Location
San Antonio, Texas
Customer Service Number
1-800-531-8722
1-800-531-USAA
San Antonio Local Number
+1-210-531-8722
210-531-USAA
Corporate Office Number
+1-210-531-8722
USAA uses its primary member-services number for corporate and general inquiries.
Corporate Headquarters Address
USAA
9800 Fredericksburg Road
San Antonio, TX 78288
United States
Customer Service Hours
USAA’s primary support line is available 24/7 for many services. Hours for specialized banking, insurance, claims, lending, and investment departments may vary.
Fraud Reporting Number
1-800-951-4539
Suspicious Email Address
abuse@usaa.com
Official Website
Support Center
Security Center
https://www.usaa.com/support/security/
Careers Website
Products & Services
USAA provides financial products and services designed primarily for military members, veterans, and their eligible family members. Available products may include:
- Auto insurance
- Homeowners insurance
- Renters insurance
- Life insurance
- Valuable personal property insurance
- Motorcycle and recreational vehicle insurance
- Checking accounts
- Savings accounts
- Certificates of deposit
- Credit cards
- Personal loans
- Auto loans
- Mortgage services
- Retirement accounts
- Investment-related services
- Financial planning resources
- Insurance claims services
- Roadside assistance
- Identity theft assistance
- Online banking
- Mobile check deposit
- Bill payment
- Money transfers
- ATM access
Product availability, eligibility, rates, coverage, fees, and terms vary. Some insurance and investment products may be provided through affiliated companies or third-party providers.
Customers should review the applicable agreement, policy, disclosure, or account terms before making a financial decision.
Corporate Phone Numbers
USAA Member Services
1-800-531-8722
1-800-531-USAA
Use this number for general account assistance, banking questions, insurance policies, claims guidance, and help reaching a specific department.
USAA San Antonio Number
+1-210-531-8722
210-531-USAA
USAA Fraud Department
1-800-951-4539
Call this number if you identify suspicious account activity, an unauthorized transaction, or a message impersonating USAA.
USAA Insurance Claims
1-800-531-8722
Members can also report and track claims through the USAA website or mobile application. The official Claims Center provides current claim options.
International Contact Number
00-800-531-82220
Availability and calling charges depend on the country and telephone provider.
TTY and Relay Service
Dial 711 for telecommunications relay assistance.
How to Reach a Real Person at USAA
Call 1-800-531-8722 and follow the automated prompts for the product or account involved.
To reach the correct representative:
- Enter or provide the requested membership information.
- Select banking, insurance, claims, lending, fraud, or another relevant department.
- Ask to speak with a representative.
- Request a supervisor if the issue remains unresolved.
- Obtain a case or reference number.
Signing in through the USAA website or mobile application before contacting support may help members access secure messaging and account-specific contact options.
Have the following information ready:
- USAA member number
- Policy or account number
- Claim number
- Transaction date and amount
- Vehicle or property information
- Relevant documents
- Previous case number
- Requested resolution
USAA warns customers to use verified contact information. Suspicious calls, emails, texts, and links can be reported to abuse@usaa.com or by calling the official fraud number. USAA’s security guidance advises members to contact USAA directly when uncertain.
USAA Headquarters & Corporate Office Address
USAA Corporate Headquarters
USAA
9800 Fredericksburg Road
San Antonio, TX 78288
United States
USAA Insurance Billing Address
USAA
9800 Fredericksburg Road
San Antonio, TX 78288-0001
United States
The correct mailing extension can vary by product and department. Customers should use the address shown on their statement, policy, payment notice, or official account instructions.
USAA Financial Center
USAA Financial Center
10750 McDermott Freeway
San Antonio, TX 78288
United States
Can Customers Visit USAA Headquarters?
The Fredericksburg Road headquarters is primarily a corporate and operational facility. It should not be treated as a regular walk-in bank branch or claims office.
Members seeking in-person services should verify the location, available services, identification requirements, and operating hours before visiting a USAA financial center.
How to File a Complaint Against USAA
Step 1: Contact the Appropriate Department
Call 1-800-531-8722 and select the department responsible for the bank account, insurance policy, claim, loan, or other service.
Step 2: Request a Supervisor
If the first representative cannot resolve the complaint, ask for a supervisor or specialist. Obtain a case number and note the date and time of the conversation.
Step 3: Submit Supporting Documents
Provide statements, policy documents, claim records, photographs, payment confirmations, correspondence, and other relevant evidence through a secure USAA channel.
Do not send passwords, PINs, or authentication codes.
Step 4: Send a Written Complaint
Written correspondence may be mailed to:
USAA
9800 Fredericksburg Road
San Antonio, TX 78288
United States
Include the applicable company name, account or policy information, case number, explanation of the complaint, and requested resolution.
Step 5: Report Fraud Separately
Call 1-800-951-4539 for suspected fraud or unauthorized activity. Secure the affected account and preserve suspicious messages.
Step 6: Contact the Appropriate Regulator
Depending on the product and complaint, members may consider contacting:
- The Consumer Financial Protection Bureau
- The Office of the Comptroller of the Currency for eligible banking complaints
- The applicable state insurance department
- The Federal Trade Commission for suspected fraud
- A state attorney general or consumer-protection office
- The customer’s credit-reporting agency for an eligible credit-report dispute
Regulatory complaints do not guarantee reimbursement. Legal, insurance, and financial disputes may have deadlines.
Frequently Asked Questions
Where is USAA headquartered?
USAA is headquartered at 9800 Fredericksburg Road, San Antonio, Texas 78288.
What is USAA’s customer-service number?
USAA Member Services can be reached at 1-800-531-8722, also advertised as 1-800-531-USAA.
What is USAA’s corporate phone number?
USAA uses +1-210-531-8722 as its San Antonio and general corporate contact number.
Who is the CEO of USAA?
Juan C. Andrade is the President and Chief Executive Officer of USAA.
Who is eligible to join USAA?
Eligibility generally includes active-duty military members, eligible veterans, cadets, midshipmen, and qualifying family members. Applicants should use USAA’s official eligibility process for confirmation.
How do I report fraud to USAA?
Call 1-800-951-4539. Suspicious messages can also be forwarded or reported to abuse@usaa.com.
How do I file a USAA insurance claim?
Sign in to the USAA website or mobile application and open the Claims Center. Members can also call 1-800-531-8722.
Is USAA customer service available 24 hours?
The primary support line provides 24/7 assistance for many needs, but specialized department hours may differ.
Can I visit USAA headquarters for account service?
The headquarters is not a standard walk-in bank branch. Verify available services at an official USAA financial center before visiting.
