USAA
USAA, short for United Services Automobile Association, is a diversified financial-services organization created specifically to serve members of the U.S. military community and their families. The organization was founded on June 20, 1922, when a group of Army officers in San Antonio, Texas, agreed to insure one another after traditional insurers considered military officers higher-risk customers. That member-focused structure remains central to USAA’s identity more than a century later.
Today, USAA provides a broad range of financial products and services covering insurance, banking, investments, retirement planning, lending, and financial guidance. Its offerings include auto, homeowners, renters, life, health, and other insurance products, as well as checking and savings accounts, credit cards, mortgages, personal loans, vehicle loans, brokerage services, mutual funds, IRAs, and financial-planning resources.
USAA continues to focus primarily on the military community. Eligible members include current military personnel, veterans who have honorably served, National Guard and Reserve members, eligible cadets and officer candidates, and qualifying spouses and children of members. USAA reported serving approximately 14.3 million members in 2025, while continuing to emphasize financial security, member value, digital services, and personalized support.
800-365-8722 is listed by HeadquarterLocation as the USAA corporate phone number. USAA’s current official customer-support system uses 800-531-8722 (800-531-USAA) as its primary contact number.
800-531-8722 (800-531-USAA)
USAA’s official support page identifies this as its main customer-service number. Main hours are generally Monday through Friday from 6 a.m. to 10 p.m. CT and Saturday from 8 a.m. to 8 p.m. CT, although department-specific hours can differ.
USAA
9800 Fredericksburg Road
San Antonio, TX 78288
9800 Fredericksburg Road
San Antonio, TX 78288
USAA continues to identify this San Antonio address as its main corporate and mailing address.
USAA generally directs members to use its secure online Contact Us and messaging channels rather than publishing one general customer-service email address.
Insurance, banking, financial services, investments, retirement and lending.
June 20, 1922
USAA reported approximately 14.3 million members in 2025.
HeadquarterLocation lists approximately 37,000 employees. USAA’s 2022 annual report also reported approximately 37,000 employees.
USAA’s main phone-support hours are generally:
Individual departments may have different schedules.
USAA.com
USAA is a member-focused association rather than a publicly traded company with ordinary public stockholder investor relations.
USAA maintains career opportunities for professionals across insurance, banking, technology, financial services, customer service, risk management, and other areas.
USAA provides a wide range of financial products designed around the needs of military members, veterans and eligible family members.
Auto insurance is one of USAA’s core services. Members can obtain coverage for vehicles and manage policies digitally, including accessing insurance documents, making payments, updating policies and reporting claims.
USAA also offers programs and tools designed to help eligible drivers manage their premiums and driving-related risks.
USAA offers homeowners insurance designed to protect eligible members’ homes and personal property. Coverage can address common risks associated with home ownership, subject to the applicable policy terms, exclusions and limits.
Renters can obtain coverage for personal belongings and qualifying liabilities. This service is particularly useful for military members who may relocate frequently or live in rented housing.
USAA offers life insurance and related products intended to help members protect their families financially. Life insurance services can be especially important for military families managing income replacement, family protection and long-term financial planning.
USAA’s insurance offerings also include health-related products and access to vision and dental coverage options. Availability and eligibility can vary by product and member circumstances.
Umbrella insurance can provide additional liability protection beyond certain underlying insurance policies. It is designed for members who want an additional layer of financial protection against covered liability claims.
USAA Federal Savings Bank provides banking services including checking and savings accounts. Members can manage many banking functions through USAA’s website and mobile application.
USAA offers savings products and certificates of deposit for members who want to save money for short-term needs, emergencies or longer-term financial goals.
USAA provides credit-card products designed for eligible members, including cards that can provide rewards or cash-back opportunities depending on the specific product.
USAA Bank offers mortgage products including VA home loans and conventional mortgage options. The company has a long history of serving military homebuyers and provides resources for purchasing and refinancing homes.
Members can access financing products for vehicles and other major purchases. USAA also provides loans for motorcycles, recreational vehicles, boats and personal financial needs.
USAA offers investment services including brokerage and trading, mutual funds, IRAs, 529 education savings plans, automated investing and financial-planning resources.
Retirement-related services include IRAs, retirement planning and other resources intended to help members prepare for long-term financial goals.
USAA provides educational content, financial guidance and planning tools covering subjects such as budgeting, insurance, retirement, home ownership, military life and family finances.
The USAA mobile app allows members to manage many insurance and banking tasks without visiting a physical office. Members can review accounts, manage policies, make payments, access documents, report claims and use other self-service functions.
USAA provides roadside assistance for eligible members and policies. The official support information lists 800-531-8555 for 24/7 roadside assistance.
800-531-8722 (800-531-USAA)
This is the primary USAA contact number for general member assistance.
210-531-8722
USAA also lists its San Antonio-area number using the same USAA number format.
800-365-8722
This number appears on the HeadquarterLocation listing, while USAA’s current official support pages identify 800-531-8722 as the main contact number.
800-531-8555
Available 24/7 for eligible roadside assistance services.
800-531-0341
This number is used for new mortgage-loan assistance.
800-531-8781
This line is used for certain mortgage applications already in process.
800-531-8722
USAA’s support system directs members to the main USAA number for life, health and annuity assistance, with department-specific hours.
USAA supports telecommunications relay services, and members using TTY/relay services can dial 711.
800-531-8722
USAA provides insurance claims support through its main number and digital claims tools. Claims mailing information is also available through the official support system.
The most reliable way to reach a USAA representative is to call 800-531-8722 (800-531-USAA). The company uses this as its main contact number for multiple departments, including insurance, banking, investments and other financial services.
For faster assistance, have your USAA member information, policy or account number, relevant transaction details and a clear explanation of the issue available before calling. If your issue concerns an insurance claim, keep claim numbers, accident information, photographs and supporting documents nearby.For many routine issues, members can also use the USAA website or mobile application. Digital self-service can be particularly useful for payments, policy documents, claims, account management and secure messaging.
USAA
9800 Fredericksburg Road
San Antonio, TX 78288
This is the primary USAA corporate and mailing address identified by the company.
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288
USAA identifies this address for certain banking-related correspondence and services.
USAA maintains offices in several U.S. locations, including Phoenix, Colorado Springs, Tampa, Charlotte, Plano and Chesapeake. These offices support different operational functions and should not automatically be treated as the company’s primary headquarters.
Start by contacting USAA at 800-531-8722. Explain the issue clearly and identify the relevant policy, account, claim or transaction.
Provide a concise description of what happened, when it happened, and what resolution you believe is appropriate. Avoid sending unnecessary personal information through unsecured channels.
If the representative opens a service case, claim, complaint or escalation, request the reference number. Record the representative’s name and the date of the conversation.
Depending on the issue, provide relevant statements, policy documents, payment records, photographs, correspondence or other evidence through USAA’s secure website or mobile application.
If the first representative cannot resolve the issue, ask for a supervisor or appropriate escalation team. Keep a record of previous contacts so you do not have to repeatedly explain the entire history.
For serious unresolved matters, submit a written complaint through USAA’s secure communication channels or by mail to the appropriate USAA department. Include your contact information, account or claim reference, description of the dispute and requested resolution.
Insurance complaints may be directed to the insurance regulator in the applicable state. Banking complaints may involve the appropriate federal banking regulator depending on the USAA entity and product involved. Consumers can also seek guidance from applicable state consumer-protection agencies.
Keep copies of correspondence, claim numbers, payment records, policy documents, screenshots and written responses. A detailed record can be valuable if the dispute requires further escalation.
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