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- USAA
About USAA
USAA, formally known as the United Services Automobile Association, is a diversified financial-services organization primarily serving members of the U.S. military community and their eligible families.
The organization was founded in 1922 when a group of Army officers in San Antonio decided to insure one another’s automobiles after experiencing difficulty obtaining coverage from traditional insurance companies.
USAA gradually expanded beyond automobile insurance into homeowners insurance, renters insurance, life insurance, banking, credit cards, lending, savings products, financial planning, and other services.
The organization remains closely associated with military families and maintains its primary headquarters campus in San Antonio, Texas.
USAA operates several subsidiaries, including USAA Federal Savings Bank, which provides banking services to eligible members.
Quick Information
Industry
Insurance and Financial Services
Founded
1922
Corporate Phone Number
210-531-8722
Customer Service Number
800-531-8722
Corporate Office Address
9800 Fredericksburg Road
San Antonio, TX 78288
United States
Headquarters Address
9800 Fredericksburg Road
San Antonio, TX 78288
United States
USAA does not publish a universal general customer-service email. Members should use Secure Messaging through their authenticated USAA account.
Bank Routing Number
314074269
Membership Focus
Military members, veterans, and eligible family members
Banking Subsidiary
USAA Federal Savings Bank
Roadside Assistance
800-531-8555
Website
USAA Products & Services
USAA provides insurance, banking, lending, and financial services.
Auto Insurance
USAA offers automobile insurance products designed primarily for eligible military members and their families.
Homeowners and Renters Insurance
Eligible customers can purchase coverage for homes, rental properties, and personal belongings.
Banking
USAA Federal Savings Bank offers checking accounts, savings accounts, certificates of deposit, credit cards, and other banking services.
Auto Loans
USAA offers eligible members financing for new and used vehicle purchases and refinancing.
Life Insurance
USAA provides life-insurance products designed to help eligible customers protect their families financially.
Claims Services
USAA maintains claims-handling systems for covered automobile, property, and other insurance losses.
Digital Account Management
Members can manage many policies, accounts, claims, payments, transfers, and other services through USAA.com and the USAA mobile app.
USAA Corporate Phone Numbers
Main USAA Number
210-531-USAA
210-531-8722
Toll-Free Customer Service
800-531-USAA
800-531-8722
USAA directs customers to these main numbers for assistance with departments across the organization.
Roadside Assistance
800-531-8555
Eligible members can use this number for roadside-assistance services.
Individual Departments
Banking, insurance, claims, investments, and other services may use specialized phone numbers.
Customers should follow the contact information provided inside their USAA account for department-specific problems.
How to Reach a Real Person at USAA
For general USAA assistance, call:
800-531-8722
Follow the automated prompts for the department you need.
Have the following available:
- USAA number
- Policy or account information
- Claim number where applicable
- Verification information
- Details of the problem
Members can also use Secure Messaging after signing into their USAA account.
For claims, contacting the assigned claims representative may provide a faster resolution than beginning with general Customer Service.
USAA Headquarters & Corporate Office Address
USAA Headquarters
9800 Fredericksburg Road
San Antonio, TX 78288
United States
USAA maintains its primary corporate campus at this San Antonio address.
The headquarters supports insurance, banking, technology, claims, member services, corporate administration, and other company operations.
USAA Federal Savings Bank
USAA Federal Savings Bank has separate banking-related corporate and correspondence information.
Customers sending bank-specific documents should use the address provided on their bank statement or official account correspondence rather than automatically mailing them to the general corporate headquarters.
How to File a Complaint Against USAA
Step 1: Contact the Appropriate USAA Department
Call:
800-531-8722
Explain whether the complaint involves insurance, banking, claims, billing, or another service.
Step 2: Request a Supervisor
If the first representative cannot resolve the concern, request further review.
Step 3: Use Secure Messaging
USAA members can submit documented communications through their authenticated accounts.
This can be particularly useful for maintaining a written record.
Step 4: Keep Supporting Records
Retain:
- Policy numbers
- Account numbers
- Claim numbers
- Statements
- Correspondence
- Case numbers
- Dates of communication
Step 5: Contact USAA in Writing
For appropriate corporate correspondence:
USAA
9800 Fredericksburg Road
San Antonio, TX 78288
United States
Step 6: Contact the Appropriate Regulator
Different regulators oversee different USAA businesses.
Insurance complaints may be submitted to a state Department of Insurance, while banking complaints may fall under federal banking regulators.
Step 7: Report Fraud Immediately
Suspected unauthorized transactions, identity theft, or account fraud should be reported to USAA immediately rather than waiting for an ordinary complaint process.
