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- H-E-B
About H-E-B
H-E-B is one of the largest privately held grocery retailers in the United States and one of the best-known Texas-based companies. The business began in 1905, when Florence Butt opened the C.C. Butt Grocery Store in Kerrville, Texas, using approximately $60 in savings. Over more than 120 years, the company expanded into a multi-format grocery, pharmacy, e-commerce, delivery, specialty-food, and healthcare organization headquartered in San Antonio.
H-E-B currently operates hundreds of stores in Texas and Mexico through formats including traditional H-E-B supermarkets, H-E-B plus!, Central Market, Joe V’s Smart Shop, and Mi Tienda. It also owns Favor Delivery and operates H-E-B Pharmacy, Curbside, Home Delivery, wellness clinics, and a growing digital commerce organization. Current official company materials describe H-E-B as serving more than 300 communities.
Current H-E-B information reports more than 455 stores, more than 175,000 Partners, and annual sales exceeding $50 billion. The company remains privately held and family controlled. Howard Butt III serves as Chief Executive Officer, while Roxanne Orsak became President and Chief Operating Officer in January 2026.
Quick Information
Corporate Phone Number
For general H-E-B corporate and customer inquiries:
1-800-432-3113
Published hours
Weekdays: 8:00 AM to 5:00 PM CT.
Customer Service Number
1-800-432-3113
San Antonio-area Customer Relations:
210-938-8357.
Corporate Office Address
H-E-B Corporate Office
646 S. Flores Street
San Antonio, TX 78204
United States
Headquarters Address
H-E-B
646 S. Flores Street
San Antonio, TX 78204
United States
H-E-B’s current Contact Us pages identify this as the corporate office.
H-E-B does not prominently publish one universal general Customer Service email address.
Privacy inquiries can use:
privacyoffice@heb.com.
Industry
Grocery Retail, Supermarkets, Pharmacy, E-Commerce, Foodservice, Delivery, Healthcare and Consumer Retail
Founded
1905
Founder:
Florence Butt.
Current CEO
Howard Butt III
Current H-E-B leadership materials identify Howard Butt III as Chief Executive Officer. President and COO Roxanne Orsak reports to him.
Current President and COO
Roxanne Orsak
Effective:
January 2026.
Ownership
Privately held and family controlled
H-E-B remains an independent company rather than a publicly traded grocery chain.
Number of Employees
175,000+ Partners
H-E-B calls its employees “Partners,” and many participate in company ownership programs.
Number of Stores
455+ stores throughout Texas and Mexico
Some current H-E-B newsroom materials now reference approximately 460 stores, reflecting continuing expansion.
Annual Sales
More than $50 billion.
Corporate Office Hours
H-E-B does not publish standard public walk-in hours for its San Antonio corporate office.
Customer Relations operates:
Weekdays: 8:00 AM to 5:00 PM CT.
Website
Careers Page
H-E-B recruits across stores, pharmacy, warehousing, manufacturing, transportation, digital, technology, corporate functions, health and wellness, and other operations.
Investor Relations
Not applicable in the conventional public-company sense.
H-E-B is privately held and does not have public shareholders or a NYSE/Nasdaq ticker.
H-E-B Products & Services
H-E-B combines traditional grocery retail with specialty food, pharmacy, healthcare, e-commerce, digital delivery, private brands, restaurant concepts, and several retail formats.
Fresh Produce
H-E-B stores carry fresh fruits, vegetables, herbs, organic produce, locally sourced Texas products, and seasonal items.
The company emphasizes fresh food and quality products as a core part of its retail model.
Meat and Seafood
H-E-B offers fresh beef, pork, poultry, seafood, prepared meats, marinated products, and butcher-counter services at many locations.
Selection varies by store size and market.
Bakery
H-E-B bakeries offer bread, tortillas, pastries, cakes, cookies, desserts, and celebration products.
Many stores also accept custom cake orders.
Deli and Prepared Foods
Customers can purchase sliced meats and cheeses, ready-to-eat meals, salads, sandwiches, rotisserie chicken, party trays, and other prepared foods.
H-E-B Own Brand Products
H-E-B develops a large range of private-label grocery, household, frozen, dairy, snack, beverage, and general-merchandise products.
Own-brand development is a dedicated merchandising function within the company.
H-E-B Pharmacy
H-E-B operates full-service pharmacies at many grocery locations.
Services can include prescription filling, refills, immunizations, medication consultations, and selected health screenings.
H-E-B Curbside
H-E-B Curbside allows customers to order groceries online and collect them from a participating store without shopping inside.
For an in-progress Curbside order, current H-E-B support directs customers to:
1-855-803-0611.
H-E-B Home Delivery
Customers in eligible markets can order groceries for delivery.
Orders can be placed through HEB.com or the H-E-B mobile application, depending on service availability.
Favor Delivery
H-E-B owns Favor, a Texas-focused delivery service.
Favor provides restaurant and retail delivery and supports H-E-B’s broader last-mile delivery strategy.
Central Market
Central Market is H-E-B’s specialty grocery format focused on gourmet foods, fresh ingredients, international products, chef-prepared foods, specialty cheese, bakery, wine, and culinary experiences.
H-E-B operates Central Market stores in major Texas markets.
Joe V’s Smart Shop
Joe V’s Smart Shop is H-E-B’s value-oriented grocery format.
The concept focuses on lower prices while maintaining fresh food and core H-E-B product standards.
Mi Tienda
Mi Tienda is H-E-B’s Hispanic-focused grocery format.
Stores emphasize Mexican and Latin American foods, bakery, fresh meat, prepared meals, produce, and culturally relevant grocery products.
H-E-B plus!
H-E-B plus! locations combine full grocery departments with expanded general merchandise.
Depending on the store, customers may find electronics, household products, outdoor merchandise, toys, beauty items, and other non-food categories.
Health and Wellness Clinics
H-E-B operates health and wellness services built around direct primary care.
Current career materials describe a clinic model with straightforward patient pricing and no insurance requirement.
Digital Shopping
H-E-B’s digital organization supports online grocery ordering, e-commerce, mobile applications, personalization, logistics, and digital product development.
The company recruits dedicated engineering, e-commerce, design, data, and digital-product teams.
Meal Solutions
H-E-B offers meal kits, prepared entrées, ready-to-cook products, salads, snacks, and other convenient meal solutions.
Floral Services
Many H-E-B stores sell flowers, bouquets, plants, balloons, and arrangements for holidays and special occasions.
Party and Catering Products
H-E-B offers cakes, prepared platters, bakery items, deli trays, floral products, and other event-related items at participating locations.
Fuel Stations
Selected H-E-B properties include fuel stations.
Fuel availability varies by location.
H-E-B Gift Cards
Customers can purchase H-E-B gift cards for eligible in-store purchases.
Terms, activation, and balance-management options are available through H-E-B.
H-E-B Corporate Phone Numbers
Corporate Phone Number
For general company inquiries:
1-800-432-3113.
Corporate Headquarters Number
H-E-B does not prominently publish a separate headquarters-only switchboard.
Use Customer Relations:
1-800-432-3113
Headquarters Number
1-800-432-3113
Customer Service Number
1-800-432-3113
San Antonio Customer Relations Number
210-938-8357.
Curbside and Delivery Support
For active-order and technical support:
1-855-803-0611
Published hours:
Every day: 7:00 AM to 8:00 PM CT.
Technical Support Number
1-855-803-0611
This number is used for H-E-B website, app, Curbside, and related technical assistance.
Privacy Office Number
Outside San Antonio:
1-866-432-4318
San Antonio:
210-938-4907.
Privacy Email
privacyoffice@heb.com
Pharmacy Number
H-E-B does not publish one universal pharmacy telephone number for every location.
Pharmacy patients should contact their selected H-E-B Pharmacy directly through the store locator.
Local Store Number
Individual H-E-B stores publish their own telephone numbers.
Store locator:
https://www.heb.com/store-locations
Billing Number
There is no single universal H-E-B billing department number for all services.
For grocery transactions, use Customer Relations. Pharmacy, delivery, credit, and other services may have separate support channels.
Sales Number
H-E-B does not operate a conventional public corporate sales line.
Toll-Free Number
1-800-432-3113
Investor Relations Number
Not applicable.
H-E-B is privately held.
Media / Press Number
Media contacts vary by newsroom announcement and region.
Journalists should use H-E-B’s official Newsroom rather than Customer Relations.
Human Resources Number
H-E-B does not publish one universal public HR line for job applicants.
Careers:
Emergency / After-Hours Number
H-E-B does not publish a universal corporate emergency hotline.
For immediate police, fire, or medical emergencies, contact 911 and local store management.
How to Reach a Real Person at H-E-B
For general store, product, service, or company questions, call 1-800-432-3113 on weekdays from 8:00 AM to 5:00 PM Central Time. H-E-B may route a complaint to the appropriate store, department, product team, or regional manager. For an active Curbside, Delivery, app, or digital-order problem, use 1-855-803-0611, which currently operates every day from 7:00 AM to 8:00 PM CT.
For a store-specific problem, contacting the store manager first is generally the fastest route. Have your receipt, store location, purchase date, order number if applicable, product UPC or lot information, and photographs available. H-E-B’s online feedback form specifically requests product details such as the brand, size, UPC, lot code, and expiration information when relevant.
H-E-B Headquarters & Corporate Office Address
H-E-B’s current corporate headquarters is
H-E-B Corporate Office
646 S. Flores Street
San Antonio, TX 78204
United States
The current H-E-B Contact Us pages consistently identify this location as the corporate office.
San Antonio Corporate Headquarters
646 S. Flores Street
San Antonio, TX 78204
H-E-B remains headquartered in San Antonio while operating stores across Texas and Mexico.
Current CEO
Howard Butt III
He became H-E-B’s CEO as the company continued its transition to a new generation of family and executive leadership. Current President and COO Roxanne Orsak reports to him.
Current President and COO
Roxanne Orsak
Orsak’s promotion became effective in:
January 2026.
Former President
Craig Boyan
Craig Boyan transitioned to a senior-advisor role in January 2026 and remained on H-E-B’s Board of Directors and Board Oversight and Advisory Committee.
Current Store Scale
Current H-E-B materials describe approximately:
455 to 460 stores
throughout Texas and Mexico.
Current Workforce
175,000+ Partners.
Current Annual Sales
More than $50 billion.
Communities Served
H-E-B serves customers in:
300+ communities.
Major Store Formats
H-E-B’s retail organization includes:
H-E-B
H-E-B plus!
Central Market
Joe V’s Smart Shop
Mi Tienda
The company also owns:
Favor Delivery.
Community Giving
H-E-B states that it donates approximately:
5% of pre-tax annual earnings
to charitable causes including hunger relief, education, health, military support, environmental initiatives, and community programs.
Stock Listing
Not applicable.
H-E-B remains privately held and does not trade on the NYSE or Nasdaq.
How to File a Complaint Against H-E-B
Customers filing a complaint involving a store visit, grocery product, pharmacy service, Curbside order, delivery, employee interaction, refund, digital account, or another H-E-B service should collect their receipt, store location, transaction date, order number, product details, photographs where relevant, and previous correspondence before escalating.
Step 1: Contact the H-E-B Store or Department
Begin with the store or department involved and ask to speak with the manager on duty. Explain the problem clearly, provide your receipt or order number, and identify what resolution you are requesting. Product complaints should include as much detail as possible, including brand, size, UPC, lot code, and expiration information. H-E-B’s own feedback form requests these details because they can help identify and investigate a product issue.
Step 2: Contact H-E-B Customer Relations
If the local store does not resolve the issue, call 1-800-432-3113 or submit the official H-E-B Contact Us form. Customer Relations currently operates weekdays from 8:00 AM to 5:00 PM CT. Provide the store, transaction, product, and previous manager information so the issue can be routed appropriately. Keep any response or reference details provided.
Step 3: Use Specialized Support When Applicable
For an active Curbside, Home Delivery, website, or app problem, call 1-855-803-0611. Privacy complaints can use privacyoffice@heb.com, 210-938-4907 in San Antonio, or 1-866-432-4318 outside San Antonio. Pharmacy matters should be escalated through the applicable store pharmacy and pharmacy leadership.
Step 4: Send Formal Written Correspondence to H-E-B Headquarters
For a serious unresolved corporate complaint, written correspondence can be sent to H-E-B Corporate Office, 646 S. Flores Street, San Antonio, TX 78204. Include your full contact details, store location, transaction or order information, prior complaint history, dates, and a chronological explanation of what occurred. Attach copies rather than originals and clearly state the resolution being requested.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the correct outside route depends on the issue. Food-safety matters may involve local health authorities, the Texas Department of State Health Services, FDA, or USDA depending on the product. Pharmacy concerns may involve the Texas State Board of Pharmacy, payment disputes can be raised with the card issuer, and general consumer complaints may be directed to the Texas Attorney General or another appropriate consumer-protection agency.
