Security Service Federal Credit Union Headquarters & Corporate Office

About Security Service Federal Credit Union

Security Service Federal Credit Union, commonly abbreviated as SSFCU or Security Service, is a federally chartered, member-owned financial cooperative headquartered in San Antonio, Texas. It provides checking and savings accounts, certificates, credit cards, auto and personal loans, mortgages, home-equity products, insurance, investment services, commercial banking, digital banking, and other financial services to eligible members.

The credit union was established in 1956 as the United States Air Force Security Service Federal Credit Union at Kelly Air Force Base in San Antonio. It opened with only eight members and $25 in deposits. The organization was created as a not-for-profit cooperative serving personnel and families connected with the U.S. Air Force Security Service Command, before gradually expanding its membership and geographic footprint. Its name was shortened to Security Service Federal Credit Union in 1968.

Security Service has since developed into one of the largest credit unions in the United States. Current regulatory data for June 30, 2026 shows approximately $14.36 billion in assets, 721,020 members, 71 offices, and 2,025 full- and part-time employees. Security Service operates primarily in Texas, Colorado, and Utah and remains a federally insured, member-owned credit union rather than a shareholder-owned commercial bank.

Security Service Federal Credit Union Headquarters & Corporate Office Address

Current Headquarters

Security Service Federal Credit Union
15000 IH 10 West
San Antonio, TX 78249
United States

Security Service’s official Contact Us page currently identifies 15000 IH 10 West as its Corporate Headquarters mailing address.

Corporate Office

15000 IH 10 West
San Antonio, TX 78249

The headquarters supports executive management, lending, member services, technology, risk management, investments, insurance, commercial banking, and administrative operations.

General Mailing Address

Security Service Federal Credit Union
P.O. Box 691510
San Antonio, TX 78269-1510

This is the current general-mail address published by Security Service.

Deposits and Payments Address

P.O. Box 691530
San Antonio, TX 78269-1530

Use this address when Security Service specifically instructs that a payment or deposit be mailed there.

Overnight Mail Address

Security Service Federal Credit Union
15000 IH 10 West
San Antonio, TX 78249

The same physical headquarters is published for overnight correspondence.

Mortgage Payment Address

Regular mortgage payments are currently directed to

P.O. Box 11733
Newark, NJ 07101-4733

Mortgage payments sent by overnight mail use a separate servicing address in Ewing, New Jersey.

Historical Headquarters Context

Security Service opened its first dedicated corporate headquarters in 1980 and moved to a larger 128,000-square-foot headquarters near La Cantera Parkway in 2001 as membership and operations expanded.

Quick Information

Corporate Phone Number

1-888-415-7878

This is the main current toll-free U.S. support line published by Security Service.

Customer Service Number

1-888-415-7878

Hours

Monday to Friday: 7:00 AM to 10:00 PM CT
Saturday: 9:00 AM to 6:00 PM CT
Sunday: Closed.

Corporate Office Address

15000 IH 10 West
San Antonio, TX 78249

Headquarters Address

15000 IH 10 West
San Antonio, TX 78249

Email

Security Service primarily uses secure messaging through Online Banking rather than publishing one universal unsecured member-service email.Members can log in and send a secure message through their account.

Industry

Credit Union, Consumer Banking, Lending, Mortgage, Insurance, Investments and Commercial Financial Services

Founded

1956

Number of Employees

Approximately 2,025 full- and part-time employees as of June 30, 2026.

Members and Assets

Approximately

721,020 members

$14.36 billion in total assets

as of June 30, 2026.

Number of Offices

71 offices according to June 30, 2026 federal regulatory data.

Website

https://www.ssfcu.org/

Careers Page

https://www.ssfcu.org/careers

Security Service Federal Credit Union Products & Services

Checking Accounts

Security Service offers checking accounts designed for everyday deposits, purchases, bill payments, debit-card activity, and direct deposit. Current options include fee-conscious accounts and enhanced checking products with additional benefits such as identity-protection features.

Savings Accounts

Members can open savings accounts for emergency funds, short-term savings, and general cash reserves. As a credit union, Security Service structures membership around a share account that represents the member’s ownership interest in the cooperative.

Money Market Accounts

Money market products are available to members who want to earn interest while retaining greater access to their savings than would normally be available through a fixed-term certificate.Rates and balance tiers vary by product and market conditions.

Certificates

Security Service offers certificates with fixed terms and stated yields.These accounts can be useful for members who can leave funds deposited for a specified period in exchange for a potentially higher return than ordinary savings.

Individual Retirement Accounts

IRA options help eligible members save for retirement through tax-advantaged account structures.Security Service’s deposit and investment offerings include retirement-related options for members with different savings goals.

Credit Cards

Security Service offers consumer credit cards for purchases, recurring expenses, travel, and other credit needs.Current card-support and card-activation services are handled through dedicated support numbers rather than the general member line.

Personal Loans

Personal loans provide eligible borrowers with unsecured financing for qualified personal needs.Loan amounts, rates, repayment terms, and approval depend on creditworthiness and other underwriting requirements.

Auto Loans

Security Service finances new and used vehicles.Its auto lending products can be used for purchases and qualifying refinancing, subject to loan approval and collateral requirements.

Other Vehicle Loans

The credit union also provides financing for other eligible vehicles and recreational products.Specific programs and rates depend on the asset type and current lending policies.

Student Loans

Security Service provides access to student-loan options for eligible borrowers.Members should review current terms, rates, and repayment structures before selecting an education-financing product.

Mortgage Loans

The credit union offers mortgage financing for home purchases and other qualifying residential needs.Security Service publishes separate mortgage officers and mortgage-payment addresses because home loans are managed through specialized servicing channels.

Home Equity Loans

Home-equity products allow qualified homeowners to borrow against available equity in their property.Funds may be used for eligible home improvements, large expenses, debt management, or other permitted purposes.

Homeowner Claims Support

Security Service provides homeowner-claims resources through its broader home and insurance services.Members with an active insurance claim should use the specialized insurance and claims contacts rather than ordinary banking support.

Personal Insurance

Security Service Insurance provides personal coverage options and access to insurance agents.Current personal-insurance support is available at 1-844-833-6188.

Commercial Insurance

Business customers can access commercial insurance products designed around property, liability, vehicles, and other business risks.Current commercial-insurance support is 1-844-479-7736.

Investment Services

Security Service Investment Group provides investment-related services for members pursuing long-term financial goals.Current Investment Group support is available at 1-800-435-6457.

Commercial Banking

Security Service provides banking, lending, credit-card, and treasury-related services for businesses.Commercial Services operates from the San Antonio headquarters and works with qualifying business members.

Online Banking

Online Banking allows members to view balances, transfer funds, manage bill payments, reorder checks, and send secure messages.Digital banking provides account access without requiring a branch visit.

Mobile Banking

The Security Service Mobile app supports account balances, transfers, mobile check deposit, and other banking functions.Mobile support is available through a dedicated technical-support line.

Fraud Protection

Security Service provides fraud-monitoring and account-protection resources.Members who suspect fraud or account compromise are instructed to contact Security Service immediately at 1-888-415-7878.

Security Service Federal Credit Union Corporate Phone Numbers

Corporate Phone Number

1-888-415-7878

Corporate Headquarters Number

Security Service does not publish a separate headquarters switchboard distinct from its principal member-support line.

Use

1-888-415-7878

Headquarters Number

1-888-415-7878

Corporate Office Number

1-888-415-7878

Customer Service Number

1-888-415-7878.

Customer Support Number

1-888-415-7878

Automated Phone Banking

1-800-527-7328.

Online Banking Support

1-800-229-0158

Mobile Banking Support

1-800-229-0158

Bill Pay Support

1-800-229-0158.

Credit Card Support

1-800-725-5411

Credit Card Activation and PIN

1-888-907-0104

Debit Card Activation

1-844-424-0449

Debit Card PIN Change

1-888-434-8444.

Loan Representatives

1-800-880-8212

Military Line

1-866-809-6332

Rewards Center

1-888-603-9237.

Identity Theft Assistance

For Power Protected Checking members

1-866-210-0361

Personal Insurance

1-844-833-6188

Commercial Insurance

1-844-479-7736

Investment Services

1-800-435-6457.

International Support

United States and Canada

1-888-415-7878

Germany

0800-810-1000

United Kingdom

0-800-89-1650

Japan

005-31-11-3116

Korea

00798-11-899-0829.

Billing Number

Security Service does not publish one universal billing-only line.Use the department associated with the product, such as loans, cards, mortgage, or general member support.

Media / Press Number

A dedicated current public media number is not prominently listed on the primary Contact Us page.

Human Resources Number

No universal public HR phone number is prominently listed.

Emergency / After-Hours Number

For suspected fraud or account compromise, contact

1-888-415-7878

as soon as possible.

Investor Relations Number

Not applicable.

Security Service is a member-owned federal credit union, not a publicly traded corporation.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at Security Service Federal Credit Union

The best starting point for most member questions is 1-888-415-7878. Current live-service hours are Monday through Friday from 7:00 AM to 10:00 PM Central Time and Saturday from 9:00 AM to 6:00 PM. Members should have their account information, identification details, transaction date, loan or card information, and any existing case number ready before calling. Never provide a one-time passcode to an unexpected caller, because Security Service specifically warns that scammers may spoof its caller ID.

For technical issues with Online Banking, Mobile Banking, or Bill Pay, calling 1-800-229-0158 is more efficient than starting with general support. Credit-card problems can use 1-800-725-5411, loan inquiries 1-800-880-8212, and members needing fraud assistance should immediately use the main 1-888-415-7878 line. Routing the call directly to the relevant department can reduce transfers and make it easier for the representative to access the correct account system.

Members can also log in to Online Banking and send a secure message, which is useful for account-specific questions that require written documentation. For matters involving documents, disputes, payoff requests, or account servicing, Security Service also maintains a member forms library that can be used instead of relying only on phone support.

How to File a Complaint Against Security Service Federal Credit Union

Complaints may involve checking or savings accounts, unauthorized transactions, credit cards, loans, mortgage servicing, insurance, fees, digital banking, fraud handling, branch service, or other member experiences. Before escalating, collect statements, transaction records, account numbers, loan documents, correspondence, screenshots, and any previous case numbers.

Step 1: Contact Customer Service

Call 1-888-415-7878 and clearly explain the complaint. Provide the transaction date, account or loan type, amount involved, and what resolution you are seeking. Ask the representative to document the matter and provide a case or reference number when available. Keep detailed notes of the representative’s name, call date, and any commitments made.

Step 2: Contact the Relevant Department

Use the specialized department when the issue involves a particular product. Credit-card matters can go to 1-800-725-5411, digital-banking problems to 1-800-229-0158, loan matters to 1-800-880-8212, insurance matters to the appropriate insurance line, and fraud concerns to 1-888-415-7878. This helps ensure that the complaint reaches staff with access to the relevant servicing system.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the issue, ask for a supervisor, department manager, or formal escalation. Explain what has already been discussed, provide the existing case number, and summarize why the proposed resolution is insufficient. Keep the request factual and focused on the account records, contractual terms, disputed transaction, or servicing issue.

Step 4: Use the Company’s Written Complaint Channel

Log in to Security Service Online Banking and send a secure message for a documented written complaint. Include the relevant account or loan, transaction dates, disputed amount, prior call details, and the resolution requested. Secure messaging is preferable to ordinary email for sensitive financial information because Security Service specifically provides it through authenticated Online Banking.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, written correspondence can be sent to

Security Service Federal Credit Union
15000 IH 10 West
San Antonio, TX 78249

Include copies of supporting documents rather than originals and clearly identify any case numbers or earlier responses.

Step 6: Use the Specialized Complaint or Dispute Department

If the complaint concerns an unauthorized card transaction, loan servicing issue, credit-reporting error, mortgage matter, or other regulated financial dispute, use the specific dispute form or servicing process applicable to that product. Security Service’s Member Forms library includes forms for transaction disputes and other account-service requests. Written documentation is particularly important for disputes governed by federal error-resolution deadlines.

Step 7: File With the Appropriate Regulator

Security Service is a federally chartered credit union, so unresolved consumer complaints may be submitted to the National Credit Union Administration Consumer Assistance Center. The NCUA provides consumer assistance at 800-755-1030 and accepts complaints through its Consumer Assistance Center.

Step 8: Use Consumer Protection or Financial Dispute Options

Depending on the product, consumers may also use the Consumer Financial Protection Bureau complaint system, particularly for issues involving mortgages, credit cards, consumer loans, checking accounts, debt collection, or other covered financial products. State consumer-protection authorities may also be relevant depending on the complaint.

Step 9: Consider Formal Legal or Arbitration Procedures

If internal escalation and regulatory channels do not resolve a substantial dispute, review the account agreement, loan contract, cardmember agreement, or other applicable terms to determine whether arbitration, litigation, mediation, or another dispute-resolution process applies. For significant losses, foreclosure concerns, identity theft, or complex contractual disputes, consider consulting a qualified attorney before missing any legal deadline.