Sedano's
Sedano’s Supermarkets is a privately held Florida grocery chain focused heavily on Hispanic, Latin American and multicultural food products. The company was founded in 1962 by the Herrán and Guerra families and has grown from its Hialeah roots into one of the largest independent Hispanic supermarket businesses in the United States. Sedano’s combines conventional grocery retail with specialty Latin food products, fresh meat and seafood, bakery, deli, produce, hot food, household merchandise and financial-services counters at many locations.
The chain primarily serves South and Central Florida. Current store pages show locations across Hialeah, Miami, Miami Gardens, Doral, Coral Gables, Pembroke Pines, Homestead, Hollywood, Orlando, Kissimmee and other Florida communities. Many stores also include cafeteria or hot-food departments, Western Union, lottery products, online grocery ordering, pickup and delivery.
Sedano’s remains independently owned by the Herrán and Guerra families rather than being part of a public grocery conglomerate. Official company materials identify Agustín Herrán as Chief Executive Officer, while other members of the Herrán family hold senior operating and marketing positions. Current public company materials continue to describe Sedano’s as employing more than 3,000 people.
Sedano’s Supermarkets
18610 NW 87th Ave.
Suite 300
Hialeah, FL 33015
United States
Sedano’s current accessibility statement uses this address for written company correspondence, making it the strongest current official corporate contact address available on the company’s website.
18610 NW 87th Ave., Suite 300
Hialeah, FL 33015
This address is separate from the nearby retail store at 18600 NW 87th Ave. The corporate Suite 300 address should therefore not be confused with Store #36.
Sedano’s does not prominently publish a separate general corporate P.O. Box. The Suite 300 Hialeah address can be used for written corporate correspondence when appropriate.
For complaints involving a specific store, use that store’s address and phone number from
https://www.sedanos.com/stores
This helps ensure the store manager can review the exact transaction before corporate escalation.
Sedano’s does not prominently publish a distinct headquarters switchboard.
The current central online/customer support number is
305-815-4163.
305-815-4163
This number is also published for online-order assistance.
18610 NW 87th Ave., Suite 300, Hialeah, FL 33015
18610 NW 87th Ave., Suite 300, Hialeah, FL 33015
customerservice@sedanos.com
Also published
info@sedanos.com.
Supermarkets, Grocery Retail, Hispanic and Latin Food Retail, E-Commerce and Prepared Foods
1962.
3,000+ employees in recent official company descriptions.
Current official materials have recently described Sedano’s as operating approximately
32 stores
while older company releases referenced 35. The live store directory should be used for the most current operating count.
Sedano’s does not publish standard public walk-in headquarters hours.
https://www.sedanos.com/careers
Sedano’s stores offer fresh fruits, vegetables, herbs and other produce, including many items commonly used in Caribbean and Latin American cooking. The selection reflects the chain’s multicultural customer base and varies by season and store.
Stores operate meat and seafood departments offering fresh and packaged proteins. Products can include beef, pork, poultry, seafood, specialty cuts and ingredients used in Hispanic and Caribbean dishes.
Sedano’s deli departments provide sliced meats, cheeses and prepared foods. The assortment commonly includes both mainstream products and Latin-influenced specialty items.
Bakery departments sell fresh breads, pastries, desserts and other baked goods. Many products reflect Cuban and broader Latin bakery traditions.
Selected stores have cafeteria and hot-food stations offering prepared meals, sandwiches and ready-to-eat dishes. These departments make Sedano’s function as both a supermarket and a convenient source for prepared Latin meals.
Stores carry milk, cheese, yogurt, butter, eggs and other refrigerated grocery products. Sedano’s selection includes mainstream U.S. brands as well as products popular within Latin American households.
Frozen-food departments offer vegetables, prepared meals, desserts, seafood, specialty Latin products and other frozen groceries. Sedano’s has historically highlighted culturally relevant frozen products within its assortment.
Participating stores sell beer and wine where permitted by state and local law. Age verification and location-specific restrictions apply.
Stores carry toiletries, health and beauty products, diapers, baby supplies and other everyday personal-care essentials.
Cleaning supplies, paper goods, kitchen items and other household necessities are available alongside grocery categories.
Participating Sedano’s locations carry pet food and basic pet-care products as part of their general grocery assortment.
Sedano’s has expanded its assortment to include organic products for shoppers looking for organic grocery options.
Customers can order groceries directly through Sedanos.com, selecting either pickup or delivery where supported. Orders can generally be scheduled up to seven days in advance.
Sedano’s offers pickup at participating stores and currently states there is no Sedano’s pickup fee. Pickup windows vary by store, but typical availability is from morning through evening.
Customers in supported areas can order groceries online for home delivery. Delivery windows, product availability and service areas depend on the store assigned to the customer’s address.
Sedano’s also supports ordering through selected third-party platforms such as Uber Eats, Shipt, DoorDash and other services depending on location and availability.
Selected stores offer catering services for parties, celebrations and events. Availability and menu options vary by location.
Many Sedano’s stores provide Western Union services for qualifying money-transfer transactions. This adds a financial-services component to the chain’s grocery-store offering.
Lottery products are available at participating stores subject to Florida law and age requirements.
Sedano’s publishes weekly promotions and digital deals for groceries, fresh food and household products. Offers vary by store and market.
Customers can use Sedano’s digital shopping tools to select a store, place orders, manage substitutions, change qualifying orders and view order history.
A separate verified headquarters switchboard is not prominently published.
Central customer/online support
305-815-4163.
No separate verified public headquarters number is listed.
For current general customer routing
305-815-4163
No distinct public corporate-office line is prominently listed.
305-815-4163
305-815-4163
No universal toll-free Sedano’s corporate Customer Service number is prominently published.
No separate universal sales number is publicly listed.
No separate universal billing line is publicly listed.
Not publicly listed.
Each Sedano’s store has its own phone number.
305-815-4163.
305-815-4163.
Not applicable for ordinary operations. Sedano’s primarily operates in Florida.
No corporate emergency line is publicly listed. Immediate store emergencies should be reported to local emergency services and store management.
Not applicable. Sedano’s is privately held.
No permanent public press number is prominently published.
No universal public HR number is prominently listed.
Not applicable.
For an in-store problem, start with the specific Sedano’s store where the transaction occurred. The store directory publishes local phone numbers, opening hours and available departments. Calling the local store is usually best for pricing errors, product concerns, missing purchases, employee issues or a store-specific service complaint.
For online grocery, pickup or delivery problems, call 305-815-4163. Sedano’s specifically directs customers having trouble with curbside pickup or delivery orders to this number. Have the order number, store, delivery or pickup window, payment information and details of missing or substituted items available.
Customers can also email customerservice@sedanos.com. For a complaint that remains unresolved after store-level review, provide the store number, receipt, order information and a short timeline of previous contacts so corporate staff can route the matter more effectively.
Complaints may involve online orders, refunds, delivery, product quality, pricing, employee behavior, store cleanliness, accessibility, financial services or another customer experience. Before escalating, gather the receipt, store location, order number, photographs, payment details and records of previous communication.
For online or digital-service concerns, call 305-815-4163 or email customerservice@sedanos.com. Explain the problem and provide the order number, store and transaction date. For in-store matters, start directly with the store involved.
If the complaint relates to meat, seafood, bakery, deli, cafeteria, pickup, delivery, Western Union or another specialized department, ask the store to connect you with the department manager. This allows the people responsible for that area to review the specific product, service or transaction.
If the first employee cannot resolve the issue, ask for the store manager or department supervisor. Provide the original receipt and explain any earlier response you received. For food-quality issues, keep the packaging and photographs where possible.
Use Sedano’s Contact Us process or email customerservice@sedanos.com. Written complaints should identify the store, date, employee or department if known, transaction amount and requested resolution. Keeping everything in one email thread can make further escalation easier.
For serious unresolved complaints, write to
Sedano’s Supermarkets
18610 NW 87th Ave., Suite 300
Hialeah, FL 33015
Include copies of receipts, order confirmations and previous responses.
For accessibility concerns, call 305-815-4163 or email customerservice@sedanos.com and specifically identify the accessibility barrier. For online-order disputes, use the online-order service rather than an unrelated store department.
Food-safety or sanitation complaints may be directed to the Florida Department of Agriculture and Consumer Services or the local health authority depending on the product and issue. Complaints involving lottery, alcohol or money-transfer services may fall under different regulators.
Payment-card disputes may be raised with the card issuer. General unresolved consumer complaints can also be submitted to the Florida Attorney General or the Florida Department of Agriculture and Consumer Services consumer-protection division, depending on the issue.
If a substantial financial or legal dispute remains unresolved, review any applicable online-shopping, delivery, loyalty or transaction terms. Depending on the circumstances, a customer may consider small-claims court, legal advice or another available dispute-resolution process.
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