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- Randolph-Brooks Federal Credit Union
About Randolph-Brooks Federal Credit Union
Randolph-Brooks Federal Credit Union, commonly known as RBFCU, is a federally chartered, member-owned, not-for-profit financial cooperative based in the San Antonio-area community of Live Oak, Texas. RBFCU provides checking accounts, savings accounts, certificates, credit cards, auto loans, mortgages, home-equity financing, business banking, insurance, investments, trust services, title services, real-estate assistance, and other financial products to eligible members.
RBFCU was established in 1952 on Randolph Air Force Base. Although its roots are connected to the military community, membership is no longer limited to military personnel. RBFCU currently states that there are more than 5,000 ways to qualify for membership, including eligibility based on employment, residence, school, worship, organizations, and other qualifying relationships.
RBFCU has grown into the largest credit union in Texas. Current 2026 company information identifies Mark Sekula as President and Chief Executive Officer. RBFCU ended 2025 with assets above $19 billion, deposits exceeding $15 billion, and more than one million members.
Quick Information
Corporate Phone Number
210-945-3300
This is RBFCU’s primary Member Service Center number and the main public phone used for general financial-service questions.
Customer Service Number
210-945-3300
RBFCU representatives assist members with accounts, loans, cards, mortgages, transfers, and other financial services.
Corporate Office Address
Randolph-Brooks Federal Credit Union
1 IKEA-RBFCU Parkway
Live Oak, TX 78233
United States
Current RBFCU documents identify this Live Oak address as a principal physical business location.
Headquarters Address
RBFCU
1 IKEA-RBFCU Parkway
Live Oak, TX 78233
United States
Mailing Address
RBFCU
P.O. Box 2097
Universal City, TX 78148-2097
United States.
Member Services: memberservices@rbfcu.org
RBFCU warns members not to send sensitive information such as account numbers or Social Security numbers through unsecured email.
Industry
Credit Union, Consumer Banking, Business Banking, Mortgage Lending, Auto Finance, Insurance, Investments and Financial Services
Founded
1952
RBFCU was originally established at Randolph Air Force Base.
Current CEO
Mark Sekula
Current RBFCU leadership materials identify Mark Sekula as:
Chief Executive Officer and President.
Assets
More than $19 billion
RBFCU reported assets above $19 billion in its 2025 Annual Report.
Membership
More than 1 million members
RBFCU currently serves more than one million members in Texas and around the world.
Branch Network
RBFCU currently operates
60+ branches in Texas
and had reached 64 branches by the end of 2025, with continued expansion underway.
Website
Careers Page
https://www.rbfcu.org/about-rbfcu/careers
RBFCU Products & Services
RBFCU provides personal and business financial services ranging from everyday deposit accounts to mortgages, investments, insurance, title services, and business financing.
Checking Accounts
RBFCU offers checking-account options designed for everyday spending, direct deposit, debit-card access, bill payment, and digital banking.
Members can manage checking activity through Online Banking and the RBFCU Mobile app.
Savings Accounts
RBFCU savings products help members build emergency funds and longer-term savings while earning dividends on qualifying balances.
Savings accounts also establish the member’s ownership interest in the credit union.
Certificates
RBFCU offers certificate products that allow members to earn fixed or variable returns over a specified term.
Certificate rates and terms can vary based on duration, balance requirements, and current promotions.
Credit Cards
RBFCU offers personal and business credit cards, including rewards and lower-rate options.
Current card products include World Cash Back, Premier Rate, and Business Select cards.
Auto Loans
RBFCU provides financing for new and used automobiles.
Members can apply for vehicle loans online, by phone, or through participating lending channels.
Motorcycle and Recreational Vehicle Loans
Financing is available for motorcycles and qualifying recreational vehicles.
Rates and terms depend on creditworthiness, vehicle type, amount financed, and other underwriting criteria.
Personal Loans
RBFCU offers unsecured personal loans for qualifying members.
These loans can be used for a range of personal expenses and typically involve fixed payments over a set term.
Mortgage Loans
RBFCU originates home-purchase and refinance mortgages.
Mortgage lending representatives can be reached through the main Member Service number at 210-945-3300.
Home Equity Loans
RBFCU provides home-equity financing for qualifying homeowners.
These products can be used for renovations, large purchases, debt consolidation, and other eligible needs.
Business Checking
RBFCU supports business owners with business checking and related deposit accounts.
Remote Member Assistance for new or updated business accounts is available at 210-967-2436.
Business Loans
RBFCU offers business financing through its Business Solutions team.
Current Business Solutions phone
210-945-3800
BusinessSolutions@rbfcu.org.
Online Banking
RBFCU Online Banking allows members to review balances, transfer funds, pay bills, manage cards, communicate securely, and perform other account functions.
Mobile Banking
The RBFCU Mobile app provides access to account information, mobile deposits, transfers, card controls, fraud reporting, and other digital tools.
Debit Cards
Checking-account members receive debit-card access for purchases and ATM withdrawals.
Fraudulent debit-card transactions can also be disputed through Online Banking or the mobile app.
Insurance Services
RBFCU Insurance Agency offers insurance products through licensed agents.
Current contact
210-564-2999
Toll-free
1-888-564-2999.
Investment Services
RBFCU Services offers investment products and financial guidance for qualifying members.
Investments are separate from federally insured deposit products and may involve market risk.
Trust Services
RBFCU provides trust-related services as part of its broader wealth-management offerings.
Services can support estate planning, asset administration, and other long-term financial needs.
Realty Services
RBFCU offers real-estate support for members buying or selling property.
Realty services complement the credit union’s mortgage and title operations.
Title Services
Preserve Title Company provides title-related services associated with home purchases and real-estate transactions.
Current phone
210-945-3370.
Medicare Services
RBFCU Services also offers Medicare-related assistance through its financial-services ecosystem.
Retirement Program for School Employees
RBFCU maintains a specialized retirement program for eligible school employees.
Current contact
1-833-291-1310.
RBFCU Corporate Phone Numbers
Corporate Phone Number
210-945-3300
Corporate Headquarters Number
210-945-3300
Headquarters Number
210-945-3300
Corporate Office Number
210-945-3300
Member Service Center
210-945-3300.
Accessibility Support
1-800-580-3300
TTY:
711.
Consumer Loan Support
210-945-3300.
Mortgage Lending
210-945-3300
Home Equity Support
210-945-3300
Mortgage Servicing Mailing Address
RBFCU
Attn: Mortgage Servicing
P.O. Box 2247
Universal City, TX 78148-2247.
Collections Number
1-888-556-2965.
Business Account Assistance
210-967-2436
Business Solutions Number
210-945-3800.
Insurance Number
210-564-2999
Insurance Toll-Free Number
1-888-564-2999.
Preserve Title Company
210-945-3370.
Retirement Program Number
1-833-291-1310.
Lost or Stolen World Cash Back Credit Card
1-888-999-4355
Lost or Stolen Premier Rate / Business Select Card
1-888-999-4336.
Fraud Support
210-945-3300
RBFCU provides assistance with compromised accounts and fraudulent transactions through this line.
Media / Press Number
210-637-4287
Current media contact
Salvador Guerrero
sguerrero@rbfcu.org.
Investor Relations Number
Not applicable.
RBFCU is a member-owned credit union, not a publicly traded corporation.
How to Reach a Real Person at RBFCU
The best general number for reaching an RBFCU representative is 210-945-3300. Members can use this line for deposit accounts, card questions, consumer lending, mortgage issues, fraud concerns, and many other services. RBFCU also provides secure chat through Online Banking for sensitive account-related matters.
For specialized needs, use the relevant department. Business account assistance is available at 210-967-2436, Business Solutions at 210-945-3800, insurance at 210-564-2999, and Collections at 1-888-556-2965. Members should avoid emailing confidential financial information through ordinary unsecured email.
RBFCU Headquarters & Corporate Office Address
RBFCU is headquartered in the San Antonio-area community of Live Oak.
Live Oak Headquarters
Randolph-Brooks Federal Credit Union
1 IKEA-RBFCU Parkway
Live Oak, TX 78233
United States.
Mailing Address
RBFCU
P.O. Box 2097
Universal City, TX 78148-2097.
Current CEO and President
Mark Sekula.
Current Asset Scale
RBFCU reported
More than $19 billion in assets
at the end of 2025.
Current Deposits
RBFCU reported
More than $15 billion in deposits
for 2025.
Current Loans
RBFCU reported loans approaching:
$13 billion.
Current Membership
RBFCU serves
More than 1 million members
and had exceeded 1.1 million members by the end of 2025.
Branch Network
RBFCU had
64 branches by the end of 2025
with additional branch development continuing.
Current Geographic Focus
RBFCU operates primarily across Texas, including major operations in:
San Antonio
Austin
Dallas-Fort Worth
Corpus Christi
and other Texas communities.
Federal Insurance
RBFCU deposits are federally insured through the
National Credit Union Administration
subject to applicable limits and account-ownership rules.
How to File a Complaint Against RBFCU
Members filing a complaint involving an account, loan, mortgage, card, disputed transaction, fraud, fee, employee interaction, or service concern should collect account records, dates, transaction details, correspondence, and existing case numbers before escalating.
Step 1: Contact RBFCU Member Services
Begin by calling 210-945-3300 or use secure chat after signing into Online Banking. Explain the concern clearly and provide transaction dates, account type, branch location, and previous communication details. Ask the representative to document the complaint and provide any available case or confirmation number. Do not send sensitive account information through unsecured email.
Step 2: Use the Appropriate Specialized Department
For disputed card transactions or suspected fraud, use the Online Banking dispute process or call 210-945-3300. Mortgage servicing notices of error or requests for information must be sent to RBFCU, Attn: Mortgage Servicing, P.O. Box 2247, Universal City, TX 78148-2247. Collections issues can be directed to 1-888-556-2965.
Step 3: Request Supervisor or Management Review
If the first contact does not resolve the issue, ask for review by a supervisor or the department responsible for the account. Provide a concise timeline, previous case information, copies of supporting documents, and the specific resolution you are seeking. Keep notes of representative names, dates, and promised follow-up.
Step 4: Send Formal Written Correspondence
For a serious unresolved complaint, mail correspondence to RBFCU, P.O. Box 2097, Universal City, TX 78148-2097. Include your contact details, account type, branch or department involved, dates, prior complaint history, and copies of supporting documents. Do not mail original records unless specifically required.
Step 5: Contact the Appropriate External Regulator if Necessary
If a federally insured credit-union complaint remains unresolved, the appropriate external channel can include the National Credit Union Administration Consumer Assistance Center, depending on the nature of the complaint. Mortgage, discrimination, privacy, payment, or consumer-protection disputes may also involve other federal or state regulators. Keep all correspondence, statements, case numbers, and RBFCU responses before escalating.
